Agent name: Praveen reddy
Customer Name : Troy Brasher
Customer Since : 380 days
Email : brashertrucking@yahoo.com
User ID: brashertrucking@yahoo.com
CP Customer ID : 180115144055482
AT&T User ID or Sales Code from the Agent Info tab:
Dealer Information: XF28G
Date the account was created: 1/15/18
Date of Cancelation: 1/30/2019
Detailed information with the reason for the refund request/reporting sales ID: pr011n
Refund Amount: $433.01

cx name: SHERIDAN MONROE
CP customer ID: 180601182245830
refund amount due: $225.00
email address: monroesn@gmail.com
base package: Live A Little
date account created: 6/1/18
date services added: 6/1/18
Migration status: T
created by sales agent user ID: et934c
detail reason for refund: customer is unaware of the account and hence helped with the cancellation and cx wanted the full refund for the charges as he had only the satellite services not the streaming one.

cx name: Nancy Rodriguez
CP customer ID:180722195211491
refund amount due:$185.00
email address: castlenani@hotmail.com
base package:Live a Little
date account created:7/22/18
date services added:7/22/18
Migration status:T
created by sales agent user ID:sd478b
detail reason for refund: Cx was unaware of his and was getting charged since July, he wanted it to be canceled and refunded.

cx name:John Waszczak
CP customer ID:180626233976046
refund amount due:$238.50
email address: johnny@lakeowego.com
base package:Live a Little
date account created: 6/26/18
date services added: 6/26/18
Migration status:T
created by sales agent user ID:rj158e
detail reason for refund: cx is unaware of his account, confirmed it and canceled the account as cx req and escalated to get the refund.

cx name:Christopher Martin
CP customer ID:171103141236130
refund amount due:$525.00
email address: cmartin3209@gmail.com
base package: Go Big
date account created:11/3/17
date services added:11/3/17
Migration status:F
created by sales agent user ID:mc582q
detail reason for refund:Cx unaware of his account creation and got charged since long, wanted to cancel the account and total refund, canceled and escalated regarding refund amount.












cx name: Danilo Guzman
CP customer ID: 180310046163237
refund amount due: $340
email address: daniloguzman.arquitecto@gmail.com
base package: Live a little
date account created: 3/10/18
date services added: 3/10/18
Migration status: T
created by sales agent user ID: ar324a
detail reason for refund: Cx is unaware of the account and cx says that the account was created without customer permission, hence cx would like to get entire refund which is $340.

cx name: Greg Heidtbrink
CP customer ID: 180806185561148
refund amount due: $390.00
email address: heidtbrink57@live.com
base package: Order Removed : Gotta Have It, 3 streams, True Cloud DVR BETA (20 hours).
date account created: 8/6/18

date services added: 8/6/18

Migration status: T
created by sales agent user ID: ab222a
detail reason for refund: cx contacted us regarding the billing as cx is being charged twice for the services and helped with the info that there are two accounts and helped with the cancellation of the other account which the cx is unaware of the second account hence wanted the full refund and helped with the same.


Saitarun Nagula(7:53:22 PM): cx name: Eric Bryce
CP customer ID: 180323146768064
refund amount due: $360.40
email address: ebryce@comcast.net
base package: Live a little
date account created: 3/23/18
date services added: 3/23/18
Migration status: F
created by sales agent user ID: km916a
detail reason for refund: Cx is unaware of the account and cx says that the account was created without customer permission, hence cx would like to get entire refund which is $360.40