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  1.  
  2. Give Firefox a tune up
  3. Try Safe Mode
  4. Troubleshooting Information
  5. This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
  6. Application Basics
  7. Name    Firefox
  8. Version     67.0.2
  9. Build ID    20190607204818
  10. Update History  
  11. Update Channel  release
  12. User Agent  Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  13. OS  Windows_NT 10.0
  14. Profile Folder  
  15. C:\Users\TQM\AppData\Roaming\Mozilla\Firefox\Profiles\zpf8nf20.default-1560288873271
  16. Enabled Plugins     about:plugins
  17. Build Configuration     about:buildconfig
  18. Memory Use  about:memory
  19. Performance     about:performance
  20. Registered Service Workers  about:serviceworkers
  21. Launcher Process    Disabled forcibly
  22. Multiprocess Windows    1/1 Enabled by default
  23. Web Content Processes   8/8
  24. Enterprise Policies     Active
  25. Google Location Service Key     Found
  26. Google Safebrowsing Key     Found
  27. Mozilla Location Service Key    Found
  28. Safe Mode   false
  29. Profiles    about:profiles
  30. Crash Reports
  31. Report ID   Submitted
  32.  
  33. All Crash Reports
  34. Firefox Features
  35. Name    Version     ID
  36. Firefox Monitor 3.0 fxmonitor@mozilla.org
  37. Firefox Screenshots 37.1.0  screenshots@mozilla.org
  38. Form Autofill   1.0 formautofill@mozilla.org
  39. Web Compat  4.0.0   webcompat@mozilla.org
  40. WebCompat Reporter  1.1.0   webcompat-reporter@mozilla.org
  41. Extensions
  42. Name    Version     Enabled     ID
  43. Security Software
  44. Type    Name
  45. Antivirus  
  46. Antispyware    
  47. Firewall    
  48. Graphics
  49. Features
  50. Compositing Direct3D 11 (Advanced Layers)
  51. asyncPanZoom    wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
  52. webgl1WSIInfo   EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e292)
  53. EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9)
  54. EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care
  55. EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  56. WebGL 1 Driver Renderer Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  57. WebGL 1 Driver Version  OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
  58. WebGL 1 Driver Extensions   GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  59. WebGL 1 Extensions  ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  60. WebGL 2 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e292)
  61. EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9)
  62. EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care
  63. EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  64. WebGL 2 Driver Renderer Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  65. WebGL 2 Driver Version  OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  66. WebGL 2 Driver Extensions   GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  67. WebGL 2 Extensions  EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  68. Direct2D    true
  69. Off Main Thread Painting Enabled    true
  70. Off Main Thread Painting Worker Count   4
  71. Target Frame Rate   60
  72. DirectWrite true (10.0.17763.168)
  73. GPU #1
  74. Active  Yes
  75. Description Intel(R) UHD Graphics 620
  76. Vendor ID   0x8086
  77. Device ID   0x5917
  78. Driver Version  24.20.100.6286
  79. Driver Date 8-15-2018
  80. Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  81. Subsys ID   12691025
  82. RAM Unknown
  83. Diagnostics
  84. AzureCanvasBackend  direct2d 1.1
  85. AzureCanvasBackend (UI Process) skia
  86. AzureContentBackend direct2d 1.1
  87. AzureContentBackend (UI Process)    skia
  88. AzureFallbackCanvasBackend (UI Process) cairo
  89. GPUProcessPid   11872
  90. ClearType Parameters    Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  91. Decision Log
  92. WEBRENDER  
  93. opt-in by default: WebRender is an opt-in feature
  94. WEBRENDER_QUALIFIED
  95. blocked by env: Has battery
  96. Media
  97. Audio Backend   wasapi
  98. Max Channels    2
  99. Preferred Sample Rate   48000
  100. Output Devices
  101. Name    Group   Vendor  State   Preferred   Format  Channels    Rate    Latency
  102. Speakers (Realtek High Definition Audio(SST))   INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001     Disabled    None    default: F32LE, support: S16LE F32LE    2   default: 48000, support: 48000 - 48000  0 - 0
  103. Speakers (Realtek High Definition Audio(SST))   INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001     Enabled All default: F32LE, support: S16LE F32LE    2   default: 48000, support: 48000 - 48000  144 - 480
  104. Internal AUX Jack (Intel® Smart Sound Technology (Intel® SST))    INTELAUDIO\CTLR_DEV_9D71&LINKTYPE_02&DEVTYPE_01&VEN_8086&DEV_AE20&SUBSYS_10251269&REV_10EC\5&19891552&0&0100        Disabled    None    default: F32LE, support: S16LE F32LE    0   default: 0, support: 0 - 0  0 - 0
  105. Input Devices
  106. Name    Group   Vendor  State   Preferred   Format  Channels    Rate    Latency
  107. Microphone Array (Realtek High Definition Audio(SST))   INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001     Unplugged   None    default: F32LE, support: S16LE F32LE    2   default: 48000, support: 48000 - 48000  0 - 0
  108. Microphone Array (Intel® Smart Sound Technology (Intel® SST)) INTELAUDIO\CTLR_DEV_9D71&LINKTYPE_02&DEVTYPE_01&VEN_8086&DEV_AE20&SUBSYS_10251269&REV_10EC\5&19891552&0&0100        Enabled All default: F32LE, support: S16LE F32LE    2   default: 48000, support: 48000 - 48000  96 - 480
  109. Microphone (Realtek High Definition Audio(SST)) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001     Disabled    None    default: F32LE, support: S16LE F32LE    2   default: 48000, support: 48000 - 48000  0 - 0
  110. Microphone Array (Intel® Smart Sound Technology (Intel® SST)) INTELAUDIO\CTLR_DEV_9D71&LINKTYPE_02&DEVTYPE_01&VEN_8086&DEV_AE20&SUBSYS_10251269&REV_10EC\5&19891552&0&0100        Disabled    None    default: F32LE, support: S16LE F32LE    2   default: 48000, support: 48000 - 48000  0 - 0
  111. Stereo Mix (Realtek High Definition Audio(SST)) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001     Disabled    None    default: F32LE, support: S16LE F32LE    0   default: 0, support: 0 - 0  0 - 0
  112. Important Modified Preferences
  113. Name    Value accessibility.force_disabled  1
  114. accessibility.typeaheadfind true
  115. accessibility.typeaheadfind.flashBar    0
  116. browser.cache.disk.capacity 1048576
  117. browser.cache.disk.filesystem_reported  1
  118. browser.download.useDownloadDir false
  119. browser.search.suggest.enabled  false
  120. browser.search.update   false
  121. browser.sessionstore.upgradeBackup.latestBuildID    20190607204818
  122. browser.startup.homepage    http://www.google.com
  123. browser.startup.homepage_override.buildID   20190607204818
  124. browser.startup.homepage_override.mstone    67.0.2
  125. browser.tabs.loadInBackground   false
  126. browser.urlbar.placeholderName  Google
  127. browser.urlbar.suggest.bookmark false
  128. browser.urlbar.suggest.history  false
  129. browser.urlbar.suggest.openpage false
  130. browser.urlbar.timesBeforeHidingSuggestionsHint 3
  131. dom.forms.autocomplete.formautofill true
  132. dom.push.userAgentID    cd37a84b77884b06bed5e86f18e57ba4
  133. extensions.lastAppVersion   67.0.2
  134. gfx.crash-guard.status.wmfvpxvideo  2
  135. gfx.crash-guard.wmfvpxvideo.appVersion  67.0.2
  136. gfx.crash-guard.wmfvpxvideo.deviceID    0x5917
  137. gfx.crash-guard.wmfvpxvideo.driverVersion   24.20.100.6286
  138. idle.lastDailyNotification  1560290045
  139. layers.mlgpu.sanity-test-failed false
  140. media.benchmark.vp9.fps 242
  141. media.benchmark.vp9.versioncheck    5
  142. media.gmp-gmpopenh264.abi   x86_64-msvc-x64
  143. media.gmp-gmpopenh264.lastUpdate    1560289513
  144. media.gmp-gmpopenh264.version   1.8.1
  145. media.gmp-manager.buildID   20190607204818
  146. media.gmp-manager.lastCheck 1560289885
  147. media.gmp-widevinecdm.abi   x86_64-msvc-x64
  148. media.gmp-widevinecdm.lastUpdate    1560289514
  149. media.gmp-widevinecdm.version   4.10.1146.0
  150. media.gmp.storage.version.observed  1
  151. media.hardware-video-decoding.failed    false
  152. network.cookie.cookieBehavior   1
  153. network.cookie.lifetimePolicy   2
  154. network.predictor.cleaned-up    true
  155. places.database.lastMaintenance 1560290045
  156. places.history.expiration.transient_current_max_pages   139935
  157. plugin.disable_full_page_plugin_for_types   application/pdf
  158. plugin.state.flash  2
  159. privacy.sanitize.pending    [{"id":"newtab-container","itemsToClear":[],"options":{}}]
  160. security.remote_settings.intermediates.checked  1560367774
  161. security.sandbox.content.tempDirSuffix  {0dddb538-5371-4fdf-b42b-de0288ab69c6}
  162. security.sandbox.plugin.tempDirSuffix   {830ec074-e220-4484-8056-f21413f2f528}
  163. services.sync.declinedEngines  
  164. services.sync.engine.addresses.available    true
  165. signon.importedFromSqlite   true
  166. storage.vacuum.last.index   0
  167. ui.osk.debug.keyboardDisplayReason  IKPOS: Touch screen not found.
  168. Important Locked Preferences
  169.     Name    Value security.enterprise_roots.enabled true
  170. Places Database
  171. Integrity  
  172. JavaScript
  173. Incremental GC  true
  174. Accessibility
  175. Activated   false
  176. Prevent Accessibility   1
  177. Accessible Handler Used     true
  178. Accessibility Instantiator  
  179. Library Versions
  180.     Expected minimum version    Version in use
  181. NSPR    4.21    4.21
  182. NSS 3.43    3.43
  183. NSSSMIME    3.43    3.43
  184. NSSSSL  3.43    3.43
  185. NSSUTIL 3.43    3.43
  186. Sandbox
  187. Content Process Sandbox Level   5
  188. Effective Content Process Sandbox Level 5
  189. Internationalization & Localization
  190. Application Settings
  191. Requested Locales   ["en-US"]
  192. Available Locales   ["en-US"]
  193. App Locales     ["en-US"]
  194. Regional Preferences    ["en-US"]
  195. Default Locale  "en-US"
  196. Operating System
  197. System Locales  ["en-US"]
  198. Regional Preferences    ["en-US"]
RAW Paste Data
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