Email 1 :
Our monitoring system has just detected a fault on your server
Our team of technicians on site (operational 24/7), has been informed
of the fault and will intervene on your machine.

Please be aware that other interventions may currently be in progress and
an intervention lasts on average 30 minutes per machine.

We are therefore not able to give you more details on the starting time
of the intervention.

You can see a general display of the machines currently in fault and
in intervention across our network at the following address:
10 packets transmitted, 0 packets received, +6 errors, 100% packet loss


Email 2 :

Here are the details of the operation performed:
The server has started (login is requested on the screen) but inaccessible
by the network (not pinging).
A restart on the OVH Kernel ('netboot') does not correct the
problem.

Actions:
Rebooting the server to rescue mode (Linux)
result:
Boot OK. Rescue mode accessible.
recommendations:
Software configuration to be corrected by customer

Email 3:


could you provide me more details about the gameserver itself? Some gameserver-applications need a special infrastructure or kernel-options.