Review Session:
•	Monday 12/7/09 6pm IRC 4
Times to take the final exam:
•	Wednesday 12/9/09 6pm IRC 4
•	Monday 12/14/09 6pm IRC 4
•	Wednesday 12/16/09 6pm IRC 4



Page 329 – industrial workers of the world
Page 329 – organized labour today
Page 330 – union membership
Page 330 – membership trends
•	6 bullets and introductory paragraph only
Page 333 – national labour relations act
Page 334 – labour management relations act
Page 335 – steps in forming a union
Page 340 – working hours
Page 343 – arbitration
Page 344 – lockouts and strikebreakers
Page 345 – mediation and arbitration

Chapter 13
Page 356 – utility (value added by marketing)
Page  - figure 13.1
Page 358 – evolution of marketing concept
Page 359 – markets and their classification
Page 363 – market segmentation approach
Page 366 – developing a marketing plan
Page 366 – market measurement and sales forecasting
Page 371 – consumer buying behavior

Chapter 14
Page 383 – consumer product classifications
Page 384 – business product classifications
Page 388 – product line and product mix
Page 390 – developing new products
Page 399 – supply and demand once again
Page 403 – cost-based pricing
Page 404 – page not found (demand based pricing)
Page 409 – price lining
Page 410 – geographic pricing
Page 410 – discounting
Page 419 – channels of distribution
Page 421 – market coverage
Page 423 – vertical marketing systems
Page 423 – justifications for marketing intermediaries
Page 434 – the wheel of retailing
Page 435 – figure 15.5
Page 435 – planned shopping centers
Page 441 – promotion mix and overview
Page 455 – radio
Page 460 – support personnel
Page 463 – sales promotions methods
Page 466 - types of public relations tools
Page 469 – developing the promotion mix


Chapter 17
Page 481 – information organization and structure
Page 484 – managers information requirements
Page 486 – cautions in collecting data
Page 490 – visual displays
Page 491 – business research
Page 492 – qualitative research
Page 493 – quantitative research
Page 504 – desktop publishing programs
Page 517 – the accounting equation
Page 518 – preparing the trial balance
Page 524 – income statement (profit and loss statements)
Page 530 – profitability ratios
Page 531 – return on sales
Page 532 – earnings per share
Page 533 – debt to owners equity ratio
•	Debt to owners equity ratio sometimes referred to as “debt to net worth” ratio

Chapter 19
Page 549 – supply of money, m1, m2, m3
Page 550 – federal reserve system
Page 551 – regulation or reserve requirements
Page 552 – regulation of discount rate
Page 553 – selective credit controls
Page 559 – checking accounts
Page 560 – short and long term loans
Page 563 – online banking and the use of technology
Page 565 – international banking services
Page 568 – the five Cs of credit management

Chapter 20
Page 579 – short term financing
Page 583 – developing the financial plan
Page 584 – budgeting for financial needs
Page 589 – unsecured bank loans
Page 593 – preferred stock
Page 600 – repayment provisions for corporate bonds

Chapter 21
Page 612 – the mechanics of a transaction
Page 613 – online security transactions
Page 616 – a personal investment plan
Page 620 – corporate bonds
Page 622 – govt bonds
Page 622 – common stock
Page 622 – dividend payments
Page 623 – increase in dollar value
Page 624 – preferred stock
Page 624 – mutual fund shares and fees
Page 627 – selling short
Page 630 – newspaper coverage of securities transactions
Page 631 – bonds
Figure 21.4