FTTC Diagnostics

If you wish to eliminate CPE as a cause of a FTTC fault (such as slow speeds), you can try creating a direct
connection between a customer's computer and the Openreach Active NTE.
1.  Windows 7/Vista
2.  Windows XP
•  Disconnect the 582n router from the Openreach Active NTE. Plug the PC/laptop directly into LAN port 1
on the Active NTE
•  In control panel, select Network and Internet
•  Select Network and Sharing Center
•  Under Change Network Settings select Set up a new connection or network
•  Highlight Connect to the Internet and click Next
•  Select Broadband PPPoE
•  Enter the RADIUS username and password and click Connect
•  Click Close. If required, click on the network icon in the taskbar and chose to connect using the
connection you have just setup
Returning to original setup
After the customer has performed the required diagnostics, you simply need to remove the
connection. Return to the Network and Sharing Center in the control panel and click Change adapter
settings.
Highlight the connection that was setup and then click Delete this connection.
Ensure the customer plugs the 582n back into the Active NTE (in LAN port 1) and connects their computer
back to the router.
Windows XP
•  Disconnect the 582n router from the Openreach Active NTE. Plug the PC/laptop directly into LAN port 1
Page 1/2
PDF Generated by PHPKB Knowledge Base Scripton the Active NTE
•  Click Start then select Control Panel
•  Choose Network Connections
•  Select Create a new Connection
•  In the connection wizard click Next, then on the next window select Connect to the Internet and
click Next
•  Select Set up my connection manually and click Next
•  Select Connect using a broadband connection that requires a user name and password and click
Next
•  Type in a name for the connection and click Next. On the next screen nter the RADIUS username
and password, and then click Next
•  You should now see a confirmation that the connection has been setup. Tick add shortcut to this
connection on my desktop and click Finish
•  When you click on your desktop icon this dialogue box will open. Make sure the RADIUS
username and password fields are populated and click Dial. A notification message will appear
in the task bar when the connection has successfully authenticated.
Return to original setup
•  Disconnect the computer from the Active NTE and plug the 582n router back into LAN port 1
•  Click Start then select Control Panel
•  Choose Network Connections
•  Highlight the connection that was setup, and then click Delete this connection from the left hand