Give Firefox a tune up
Troubleshooting Information
This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
Application Basics
Name 	Firefox
Version 	60.1.0esr
Build ID 	20180621121604
Update History
Update Channel 	default
User Agent 	Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0
OS 	Linux 4.9.0-8-amd64
Profile Directory
/home/mint/.mozilla/firefox/45y4ijr6.default-1540779753719
Enabled Plugins 	about:plugins
Build Configuration 	about:buildconfig
Memory Use 	about:memory
Performance 	about:performance
Registered Service Workers 	about:serviceworkers
Multiprocess Windows 	1/1 (Enabled by default)
Web Content Processes 	3/4
Stylo 	content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies 	Inactive
Google Key 	Found
Mozilla Location Service Key 	Found
Safe Mode 	true
Profiles 	about:profiles
Crash Reports for the Last 3 Days
Report ID 	Submitted

All Crash Reports
Firefox Features
Name 	Version 	ID
Activity Stream	2018.04.20.1103-b3b95672	activity-stream@mozilla.org
Application Update Service Helper	2.0	aushelper@mozilla.org
Firefox Screenshots	30.1.0	screenshots@mozilla.org
Follow-on Search Telemetry	0.9.6	followonsearch@mozilla.com
Form Autofill	1.0	formautofill@mozilla.org
Photon onboarding	1.0	onboarding@mozilla.org
Pocket	1.0.5	firefox@getpocket.com
Web Compat	1.1	webcompat@mozilla.org
Extensions
Name 	Version 	Enabled 	ID
Graphics
Features
Compositing	Basic
Asynchronous Pan/Zoom	wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info	-
WebGL 1 Driver Renderer	WebGL is currently disabled.
WebGL 1 Driver Version	-
WebGL 1 Driver Extensions	-
WebGL 1 Extensions	-
WebGL 2 Driver WSI Info	-
WebGL 2 Driver Renderer	WebGL is currently disabled.
WebGL 2 Driver Version	-
WebGL 2 Driver Extensions	-
WebGL 2 Extensions	-
GPU #1
Active	Yes
Description	Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 400 (Braswell)
Vendor ID	Intel Open Source Technology Center
Device ID	Mesa DRI Intel(R) HD Graphics 400 (Braswell)
Driver Version	3.0 Mesa 13.0.6
Diagnostics
AzureCanvasAccelerated	0
AzureCanvasBackend	skia
AzureContentBackend	skia
AzureFallbackCanvasBackend	none
CairoUseXRender	0
Decision Log
HW_COMPOSITING
blocked by default: Acceleration blocked by platform
blocked by runtime: Acceleration blocked by safe-mode
OPENGL_COMPOSITING
unavailable by default: Hardware compositing is disabled
WEBRENDER
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender
OMTP
disabled by default: Disabled by default
blocked by runtime: OMTP blocked by safe-mode
Media
Audio Backend	remote
Max Channels	2
Preferred Channel Layout	stereo
Preferred Sample Rate	48000
Output Devices
Name 	Group 	Vendor 	State 	Preferred 	Format 	Channels 	Rate 	Latency
Built-in Audio Analog Stereo	/devices/pci0000:00/0000:00:1b.0/sound/card0	Intel Corporation	Enabled	All	default: S16LE, support: S16LE S16BE F32LE F32BE	2	default: 48000, support: 1 - 384000	0 - 0
Input Devices
Name 	Group 	Vendor 	State 	Preferred 	Format 	Channels 	Rate 	Latency
Monitor of Built-in Audio Analog Stereo	/devices/pci0000:00/0000:00:1b.0/sound/card0	Intel Corporation	Enabled	None	default: S16LE, support: S16LE S16BE F32LE F32BE	2	default: 48000, support: 1 - 384000	0 - 0
Built-in Audio Analog Stereo	/devices/pci0000:00/0000:00:1b.0/sound/card0	Intel Corporation	Enabled	All	default: S16LE, support: S16LE S16BE F32LE F32BE	2	default: 44100, support: 1 - 384000	0 - 0
Important Modified Preferences
Name 	Value browser.cache.disk.capacity	266240
browser.cache.disk.filesystem_reported	1
browser.cache.disk.smart_size.first_run	false
browser.places.smartBookmarksVersion	8
browser.sessionstore.upgradeBackup.latestBuildID	20180621121604
browser.startup.homepage_override.buildID	20180621121604
browser.startup.homepage_override.mstone	60.1.0
browser.urlbar.placeholderName	Yahoo
browser.urlbar.timesBeforeHidingSuggestionsHint	2
extensions.lastAppVersion	60.1.0
media.gmp.storage.version.observed	1
network.cookie.prefsMigrated	true
places.history.expiration.transient_current_max_pages	56715
plugin.disable_full_page_plugin_for_types	application/pdf
security.sandbox.content.tempDirSuffix	c81260db-e2cf-48a1-b828-2a6819b1b5e0
Important Locked Preferences
	Name 	Value
Places Database
Integrity
JavaScript
Incremental GC 	true
Accessibility
Activated 	false
Prevent Accessibility 	0
Library Versions
	Expected minimum version	Version in use
NSPR	4.19	4.19
NSS	3.36.4	3.36.4
NSSSMIME	3.36.4	3.36.4
NSSSSL	3.36.4	3.36.4
NSSUTIL	3.36.4	3.36.4
Experimental Features
Name 	ID 	Description 	Active 	End Date 	Homepage 	Branch
Sandbox
Seccomp-BPF (System Call Filtering)	true
Seccomp Thread Synchronization	true
User Namespaces for privileged processes	true
User Namespaces	false
Content Process Sandboxing	true
Media Plugin Sandboxing	true
Content Process Sandbox Level	4
Effective Content Process Sandbox Level	4
Rejected System Calls
# 	Seconds Ago 	PID 	TID 	Process Type 	Syscall 	Arguments
Internationalization & Localization
Application Settings
Requested Locales 	["en-US"]
Available Locales 	["en-US"]
App Locales 	["en-US"]
Regional Preferences 	["en-US"]
Default Locale 	"en-US"
Operating System
System Locales 	["en-US"]
Regional Preferences 	["en-US"]