<Questions> Guest-1 says, "Oh hello, I have managed to lock myself out of my account... When someone has a moment, would love a password reset. :)"

<Questions> [STAFF] Dianoia (@nevermore) says, "hi guest! If you would like to page me with your character name, I could help you with that. "

<PM> (to Dianoia[Web]) Guest-1 says, "Thank you. My character is Estella. I was sure I had the right one saved to my stored passwords, but...maybe not. Sorry about that!"

<PM> (to Guest-1) Dianoia says, "Hi, we have detected multiple characters coming from your IP address in violation of our alt policy, and as a result you have been disinvited from the game. Thank you."

<PM> (to Dianoia) Guest-1 says, "Hello, I'm not sure how, because I only have the one character. I did take a different character that was converted to Estella. Celien I believe, but staff helped me through that?"

<PM> (to Guest-1) Dianoia says, "I'm sorry, the last IP address on Estella is the same as three other characters that were just removed from a single player, including another Countess. That's proof enough for us."

<PM> (to Dianoia) Guest-1 says, "Sorry, I'm shocked and not sure what to say to this. I am positive there is a mistake somewhere, but I'm not sure how to prove that. I live in [City - Redacted], [Country - Redacted], if that helps. There's no one else here that would be logging into the game either."

<PM> (to Guest-1) Dianoia says, "Are you using a VPN at this time? "

<PM> (to Dianoia) Guest-1 says, "I don't think so, I have VPN on my work laptop, but I'm on my desktop. My provider is [Company Name - Redacted]?"

<PM> (to Guest-1) Dianoia says, "I am not guaranteeing anything, but please bear with me for a moment. "

<PM> (to Dianoia) Guest-1 says, "Of course. If there's any information I can provide, please let me know."

<PM> (to Guest-1) Dianoia says, "I appreciate your patience, just a little longer. "

<PM> (to Guest-1) Dianoia says, "Ok. First of all, apologies for taking so long to get back to you, just wanted to be as thorough as we could possibly be. "

<PM> (to Dianoia) Guest-1 says, "No worries. I understand. I'm really unsettled by this and hoping to get better clarity too. The last log in time was when I wasn't even home, though I was online earlier and posed an OOC to a scene saying I couldn't be there on time."

<PM> (to Guest-1) Dianoia says, "We were able to verify the information you gave us, and we apologize for the mix-up, but we are now fairly confident you were not the player who was banned. I am really sorry for any distress this caused you, that was not our intention, obviously, we were just looking out for the game as a whole. I have reset Estella's password for you to a new temporary one which is: [password - redacted] "

<PM> (to Dianoia) Guest-1 says, "Can you please explain how this happened? I'm feeling pretty unsafe right now."

<PM> (to Guest-1) Dianoia says, "Yes, we can. Hamartia will be reaching out shortly to answer all your questions, if that's alright with you. He's probably the best person to explain. "

<PM> (to Dianoia) Guest-1 says, "Thank you. I would really appreciate that. I'm a little worried right now."

<PM> (to Guest-1) Dianoia says, "Did you want him to contact you on this guest bit? Or on Estella?

<PM> (to Dianoia) Guest-1 says, "Oh, I will log off guest and try logging in as Estella."