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Home / Origin / Case information/Contact information/Select support option
CASE INFORMATION
YOUR CASE INFO

Origin  | PC  | Manage my account  | Account recovery
Edit
RECOMMENDED SUPPORT OPTION
Email An EA Advisor will email you usually within 3 business days.
*Indicates required field

First name*

Andre
Last name*

Arguello
Your email address*

narutouchiha2000@hotmail.com
Subject*

Someone changed my email
Please describe your issue*

Someone hacked me and changed my email and now i cant log into my account
Screenshot_20190313-154250.jpg
Attach files...   Max file size 5MB
To help us recover your account, we need some info from you.
Please fill out the fields below to give us information that could help us locate your EA Account. The more info you can give, the better.
If you have any documents to confirm the information you gave, please attach them below.
Case number:
Your Advisor may have given you your case number. If you have an old case number handy, that could help us, too.
47508030
An active email address that you currently have access to, but is not tied to any EA Account:
narutouchiha2000@hotmail.com
Email address on the EA Account you can’t access:

nomy477494@gmail.com
What do you play on?:

PC
EA ID, Xbox Gamertag, PSN ID:
narutouchi55
IP Address (IPv4 format ex. 000.000.000.00):
Use whatsmyip.org on your home internet from your console or PC (not a mobile device) to find out what your IP address is.
Date of Birth (ex. Jan. 01 1900):
20 feb 2000
Last 3-5 EA games purchased:
plant vs zombies, battlefield 3 and a game i got for free just like battlefield 3
Billing address (only if you’ve made a purchase on Origin):

EA Account creation date:
If you don’t remember the exact date, that’s okay. You can estimate when your account was created.
march 2014
Phone number on the EA Account you can’t access:
685841858 (not sure if i ever linked my phone)
Last 4-digits on credit card (only if you’ve made a purchase on Origin):
Date, time, and amount of your last real money purchase for an EA game (ex. FIFA, Madden, NHL, NBA Points):
Any additional details:

Examples: In-game stats or purchases, win/loss records, players on an Ultimate Team, in-game inventory items, current subscriptions, product key codes, etc...
started playing plants vs zombies at first and then i got battlefield 3 for free and my last time played was in like august
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