client.on("message", (message) => {
   if (message.content.startsWith("-new")) {
        const reason = message.content.split(" ").slice(1).join(" ");
        if (!message.guild.roles.exists("name", "Support Team")) return message.channel.send(`This server doesn't have a \`Support Team\` role made, so the ticket won't be opened.\nIf you are an administrator, make one with that name exactly and give it to users that should be able to see tickets.`);
        if (message.guild.channels.exists("name", "ticket-${message.author.username}" + message.author.username)) return message.channel.send(`You already have a ticket open.`);
        message.guild.createChannel(`ticket-${message.author.username}`, "text").then(c => {
            let role = message.guild.roles.find("name", "Support Team");
            let role2 = message.guild.roles.find("name", "@everyone");
            c.overwritePermissions(role, {
                SEND_MESSAGES: true,
                READ_MESSAGES: true
            });
            c.overwritePermissions(role2, {
                SEND_MESSAGES: false,
                READ_MESSAGES: false
            });
            c.overwritePermissions(message.author, {
                SEND_MESSAGES: true,
                READ_MESSAGES: true
            });
          const ticketnew = new Discord.RichEmbed()
           .setColor("RANDOM")
           .addField(`| :white_check_mark: **Your ticket was created** ،`, `**#${c.name}.**`)
           .setAuthor(`${message.author.tag}`, message.author.avatarURL)
           .setFooter(client.user.username , client.user.avatarURL)
           .setTimestamp();
          message.channel.send(ticketnew);
            const embed = new Discord.RichEmbed()
                .setColor(0xCF40FA)
                .addField(`Hello ${message.author.username}!`, `Please try to explain why this ticket is opened as closely as possible. Our support team will soon be of help.`)
                .setTimestamp();
            c.send({
                embed: embed
            });
        }).catch(console.error);
    }


  if (message.content.startsWith("-close")) {
        if (!message.channel.name.startsWith(`ticket-`)) return message.channel.send(`You can't use the close command outside of a ticket channel.`);

        message.channel.send(`are you sure? After confirmation, you can not reverse this action!\n Type ، For confirmation\`-confirm\`. This will lead to a time-out within 10 seconds and cancel`)
            .then((m) => {
                message.channel.awaitMessages(response => response.content === '-confirm', {
                        max: 1,
                        time: 10000,
                        errors: ['time'],
                    })
                    .then((collected) => {
                        message.channel.delete();
                    })
                    .catch(() => {
                        m.edit('Ticket close timed out, the ticket was not closed.').then(m2 => {
                            m2.delete();
                        }, 3000);
                    });
            });
    }

});