Reporter Details: Felipe Rodriguez 07752311146 felipe.rodriguez@uk.webhelp.com
Selected Incident Type: Device
Selected Impacted Service: Now TV - All Clients
User Experience: There have been around 50 cases where customers are required to enter a parental PIN when they play contents, but they ensure that they have never set/established any parental PIN before. Besides, when we give steps them to disable the PIN on the website, the can see the option "set PIN parental" (which means they say the truth and they had never established any parental PIN").

A couple of examples:
Customer: Josep Yago Diaz - kaisersoseyago@hotmail.com

Customer: Guillermo Jorge Reyes Requerey - rrequerey@gmail.com
Number of customers reporting the issue: 51 - 100 (P3)
Impact: 3 - Medium
Urgency: 3 - Medium
First Occurrence: 14/12/2017 21:23:02
Connection Type: All
Example Customer IP address: 95.20.124.108
Example Now TV Customer ID or Email: kaisersoseyago@hotmail.com
Channels Impacted: There have been over 50 customers affected by this issue for the last two months