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- tleilax:~ #
- tleilax:~ # cat /etc/asterisk/extensions.conf
- [general]
- static=yes
- writeprotect=no
- [globals]
- CONSOLE=Console/dsp ; Console interface for demo
- TRUNK=DAHDI/r1 ; Trunk interface
- TRUNKX=DAHDI/r2 ; 2nd trunk interface
- TRUNKIAX=IAX2/ASTtest1:[email protected]:4569 ; IAX trunk interface
- TRUNKIAX1=IAX2/ASTtest1:[email protected]:4569 ; IAX trunk interface
- TRUNKBINFONE=IAX2/1112223333:[email protected] ; IAX trunk interface
- SIPtrunk=SIP/1234:[email protected] ; SIP trunk
- #include extensions-vicidial.conf
- [trunkinbound]
- ; DID call routing process
- ; exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi) ; use this one instead of the one below if you are having delay issues, and match to number of received digits
- exten => _X.,1,AGI(agi-DID_route.agi)
- exten => _X.,n,Hangup()
- ; If you have DIDs that arrive with a plus sign at the beginning then uncomment
- ;exten => _+X.,1,AGI(agi-DID_route.agi)
- ;exten => _+X.,n,Hangup()
- ; FastAGI for VICIDIAL/astGUIclient call logging
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- [loopback-no-log]
- ; This context is to accept calls that have already been logged in another context in Vicidial
- ; and has been sent through one of the loopbacks. This is why this context is missing the h extension.
- ; Do not put any extensions in this context unless you specifically understand what this means.
- ;exten => _91NXXNXXXXXX,1,Dial(${TRUNKX}/${EXTEN:1},,To)
- ;exten => _91NXXNXXXXXX,n,Hangup()
- ; special Canadian PRI callerIDname settings FOR USE IN LOOPBACK CONTEXT ONLY
- ;exten => _91NXXNXXXXXX,1,Set(CALLERID(name)="ACME Widgets")
- ;exten => _91NXXNXXXXXX,n,AGI(agi-CANADA_PRI_CIDname.agi)
- ;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
- ;exten => _91NXXNXXXXXX,n,Hangup()
- exten => _999XX11112,1,Wait(2)
- exten => _999XX11112,n,Answer()
- exten => _999XX11112,n,Playback(ss-noservice)
- exten => _999XX11112,n,Playback(vm-goodbye)
- exten => _999XX11112,n,Hangup()
- [default]
- include => vicidial-auto
- ; Local agent alert extensions
- exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
- exten => _8600XXX*.,n,Hangup()
- exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
- exten => _78600XXX*.,n,Hangup()
- ; Local blind monitoring
- exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)
- exten => _08600XXX,n,Hangup()
- ; playback of recorded prompts
- exten => _851XXXXX,1,Answer()
- exten => _851XXXXX,n,Playback(${EXTEN})
- exten => _851XXXXX,n,Hangup()
- ; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL
- exten => _6851XXXXX,1,Answer()
- exten => _6851XXXXX,n,WaitForSilence(2000,1,90)
- exten => _6851XXXXX,n,Playback(sip-silence)
- exten => _6851XXXXX,n,Playback(${EXTEN:1})
- exten => _6851XXXXX,n,Hangup()
- exten => _7851XXXXX,1,WaitForSilence(2000,2) ; AMD got machine. leave message after recording
- exten => _7851XXXXX,n,Playback(${EXTEN:1})
- exten => _7851XXXXX,n,AGI(VD_amd_post.agi,${EXTEN:1})
- exten => _7851XXXXX,n,Hangup()
- ; FastAGI for VICIDIAL/astGUIclient call logging
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- ; Example phone extensions
- ; 100-350 phone extensions now auto-generated, so no need to uncommend them
- ; extensions for other SIP and IAX call center phones
- ; cc100-cc150 SIP Phones
- ;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to)
- ;exten => _1[0-5]X,n,Hangup()
- ; cc300-cc350 IAX Phones
- ;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to)
- ;exten => _3[0-5]X,n,Hangup()
- ; extensions if using a T1 channelbank
- ;exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o)
- ;exten => _19XX,n,Hangup()
- ; Extension 4001 rings Zap phone (this example for FXS on Zap port 1)
- ;exten => 4001,1,Dial(Zap/1,30,o) ; ring Zap device 1
- ;exten => 4001,n,Voicemail(u4001) ; Send to voicemail...
- ;exten => 4001,n,Hangup()
- ; # timeout invalid rules
- exten => #,1,Playback(invalid) ; "Thanks for trying the demo"
- exten => #,2,Hangup() ; Hang them up.
- exten => t,1,Goto(#,1) ; If they take too long, give up
- exten => t,n,Hangup()
- exten => i,1,Playback(invalid) ; "That's not valid, try again"
- exten => i,n,Hangup()
- ; Extensions for performance testing
- ;exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _91999NXXXXXX,n,Dial(${TRUNKloop}/${EXTEN:2},,tTo)
- ;exten => _91999NXXXXXX,n,Hangup()
- ;exten => 999999999999,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => 999999999999,n,Dial(${TRUNKloop}/${EXTEN:1},,tTo)
- ;exten => 999999999999,n,Hangup()
- ; This is a loopback dialaround to allow for hearing of ringing for 3way calls
- exten => _881NXXNXXXXXX,1,Answer()
- exten => _881NXXNXXXXXX,n,Dial(${TRUNKloop}/9${EXTEN:2},,To)
- exten => _881NXXNXXXXXX,n,Hangup()
- ; Vtiger fax and email log extensions
- exten => _9118XXXXXXXX,1,Dial(${TRUNKblind}/9998818112,55,to)
- exten => _9118XXXXXXXX,n,Hangup()
- exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to)
- exten => _9119XXXXXXXX,n,Hangup()
- ; CARRIER DIALING EXTENSIONS, USE THE ADMIN INTERFACE TO PROGRAM THESE
- ; dial an 800 outbound number
- ;exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _91800NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
- ;exten => _91800NXXXXXX,n,Hangup()
- ;exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _91888NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
- ;exten => _91888NXXXXXX,n,Hangup()
- ;exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _91877NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
- ;exten => _91877NXXXXXX,n,Hangup()
- ;exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _91866NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
- ;exten => _91866NXXXXXX,n,Hangup()
- ;exten => _91855NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _91855NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)
- ;exten => _91855NXXXXXX,n,Hangup()
- ; dial a long distance outbound number
- ; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
- ;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
- ;exten => _91NXXNXXXXXX,n,Hangup()
- ; dial a local outbound number (modified because of only LD T1)
- ;exten => _9NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _9NXXXXXX,n,Dial(${TRUNK}/1727${EXTEN:1},,To)
- ;exten => _9NXXXXXX,n,Hangup()
- ; dial a local 727 outbound number with area code
- ;exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _9727NXXXXXX,n,Dial(${TRUNK}/1${EXTEN:1},,To)
- ;exten => _9727NXXXXXX,n,Hangup()
- ; dial a long distance outbound number to the UK
- ; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
- ;exten => _901144XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _901144XXXXXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},55,To)
- ;exten => _901144XXXXXXXXXX,n,Hangup()
- ; dial a long distance outbound number to Australia
- ; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
- ;exten => _901161XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _901161XXXXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
- ;exten => _901161XXXXXXXXX,n,Hangup()
- ; dial a long distance outbound number through BINFONE
- ; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91NXXNXXXXXX,n,Dial(${TRUNKIAX}/${EXTEN:1},55,To)
- ; exten => _91NXXNXXXXXX,n,Hangup()
- ; dial a long distance outbound number through a SIP provider
- ; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91NXXNXXXXXX,n,Dial(sip/${EXTEN:1}@SIPtrunk,55,o)
- ; exten => _91NXXNXXXXXX,n,Hangup()
- ; special extensions for North America to catch invalid phone numbers
- ; exten => _91XXX[0-1]XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91XXX[0-1]XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91XXX[0-1]XXXXXX,n,Hangup()
- ; exten => _91[0-1]XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91[0-1]XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91[0-1]XXXXXXXXX,n,Hangup()
- ; exten => _91XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91XXXXXX,n,Hangup()
- ; exten => _91XXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91XXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91XXXXXXX,n,Hangup()
- ; exten => _91XXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91XXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91XXXXXXXX,n,Hangup()
- ; exten => _91XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91XXXXXXXXX,n,Hangup()
- ; exten => _91XXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91XXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91XXXXXXXXXXX,n,Hangup()
- ; exten => _91XXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91XXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91XXXXXXXXXXXX,n,Hangup()
- ; exten => _91XXXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91XXXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91XXXXXXXXXXXXX,n,Hangup()
- ; block calls to 555 numbers
- ; exten => _91NXX555NXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91NXX555NXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
- ; exten => _91NXX555NXXX,n,Hangup()
- ; dial a USA long distance outbound number through the loopback-no-log context
- ; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => _91NXXNXXXXXX,n,Dial(${TRUNKloop}/888${EXTEN:2},55,o)
- ; exten => _91NXXNXXXXXX,n,Hangup()
- ;exten => _888NXXNXXXXXX,1,Goto(loopback-no-log,91${EXTEN:3},1)
- ;exten => _888NXXNXXXXXX,n,Hanguo()
- exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)
- exten => 8889990011112,n,Hanguo()
- ; Inbound call from BINFONE
- ; exten => 1112223333,1,AGI(agi://127.0.0.1:4577/call_log)
- ; exten => 1112223333,n,Dial(sip/gs102,55,o)
- ; exten => 1112223333,n,Hangup()
- ; Extension 7275551212 - Inbound local number from PRI with 10 digit delivery
- ;exten => 7275551212,1,Ringing()
- ;exten => 7275551212,n,Wait(1)
- ;exten => 7275551212,n,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----${CALLERID(all)}-----${CALLERID(num)}-----${CALLERID(name)})
- ;exten => 7275551212,n,Answer()
- ;exten => 7275551212,n,Dial(sip/spa2000&sip/spa2001,30,To)
- ;exten => 7275551212,n,Voicemail(u2000)
- ;exten => 7275551212,n,Hangup()
- ; parameters for call_inbound.agi (7 fields separated by five dashes "-----"):
- ; 1. the extension of the phone to ring as defined in the asterisk.phones table
- ; 2. the phone number that was called, for the live_inbound/_log entry
- ; 3. a text description of the number that was called in
- ; 4-7. optional fields, they are also passed as fields in the GUI to web browser
- ; This is not part of VICIDIAL, it is for astGUIclient agent use only
- ; Extension 3429 - Inbound 800 number (1-800-555-3429) example of RBS T1
- ; with 10 digit ANI and 4 digit DNIS star separated
- ;exten => _**3429,1,Ringing
- ;exten => _**3429,n,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _**3429,n,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
- ;exten => _**3429,n,Answer()
- ;exten => _**3429,n,Dial(sip/spa2000&sip/spa2001,30,to)
- ;exten => _**3429,n,Voicemail(u2000)
- ;exten => _**3429,n,Hangup()
- ; Extension 3429 - with ANI [callerID]
- ;exten => _*NXXNXXXXXX*3429,1,Ringing
- ;exten => _*NXXNXXXXXX*3429,n,AGI(agi://127.0.0.1:4577/call_log)
- ;exten => _*NXXNXXXXXX*3429,n,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
- ;exten => _*NXXNXXXXXX*3429,n,Answer()
- ;exten => _*NXXNXXXXXX*3429,n,Dial(sip/spa2000&sip/spa2001,30,to)
- ;exten => _*NXXNXXXXXX*3429,n,Voicemail(u2000)
- ;exten => _*NXXNXXXXXX*3429,n,Hangup()
- ; parameters for agi-VDAD_ALL_inbound.agi (upto 12 fields separated by five dashes "-----"):
- ; Below are the parameters needed for the script to be run properly
- ; 1. the method of call handling for the script:
- ; - CID - CID received, add record with phone number
- ; - CIDLOOKUP - Lookup CID to find record in whole system
- ; - CIDLOOKUPRL - Restrict lookup to one list
- ; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
- ; - CLOSER - Closer calls from VICIDIAL fronters
- ; - ANI - ANI received, add record with phone number (based on RBS T1s)
- ; - ANILOOKUP - Lookup ANI to find record in whole system
- ; - ANILOOKUPRL - Restrict lookup to one list
- ; - ANILOOKUPRC - Restrict lookup to one campaign's lists
- ; - VID - Add record with Vendor Lead Code received as argument 12
- ; - VIDLOOKUP - Lookup Vendor Lead Code received as argument 12 to find record in whole system
- ; - VIDLOOKUPRL - Restrict lookup to one list (argument 12)
- ; - VIDLOOKUPRC - Restrict lookup to one campaign's lists (argument 12)
- ; - VIDPROMPT - Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code
- ; - VIDPROMPTLOOKUP - Prompt Vendor Lead Code to User with IVR to find record in whole system
- ; - VIDPROMPTLOOKUPRL - Restrict lookup to one list
- ; - VIDPROMPTLOOKUPRC - Restrict lookup to one campaign's lists
- ; - 3DIGITID - Enter 3 digit code to go to agent
- ; - 4DIGITID - Enter 4 digit code to go to agent
- ; - XDIGITID - Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)
- ; 2. the method of searching for an available agent:
- ; - LO - Load Balance Overflow only (priority to home server)
- ; - LB - <default> Load Balance total system
- ; - SO - Home server only
- ; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
- ; 4. the phone number that was called, for the log entry
- ; 5. the callerID or lead_id of the person that called(usually overridden)
- ; 6. the park extension audio file name if used
- ; 7. the status of the call initially(usually not used)
- ; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
- ; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
- ; 10. the campaign_id to search within lists if CIDLOOKUPRC
- ; 11. the user to queue the call to for AGENTDIRECT in-group calls
- ; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID
- ;
- ; inbound VICIDIAL call with CID delivery through T1 PRI
- ;exten => 1234,1,Answer() ; Answer the line
- ;exten => 1234,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
- ;exten => 1234,n,Hangup()
- ; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel]
- exten => _90009.,1,Answer() ; Answer the line
- exten => _90009.,n,Dial(${TRUNKloop}/9${EXTEN},,to)
- exten => _90009.,n,Hangup()
- exten => _990009.,1,Answer() ; Answer the line, Sometimes needs to be removed
- exten => _990009.,n,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
- exten => _990009.,n,Hangup()
- ; DID forwarded calls
- exten => _99909*.,1,Answer()
- exten => _99909*.,n,AGI(agi-VDAD_ALL_inbound.agi)
- exten => _99909*.,n,Hangup()
- ; barge monitoring extension
- exten => 8159,1,ZapBarge()
- exten => 8159,n,Hangup()
- ; ZapBarge direct channel extensions
- exten => _86120XX,1,ZapBarge(${EXTEN:5})
- exten => _86120XX,n,Hangup()
- ; MeetMe Adjustment Extensions
- exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1})
- exten => _X48600XXX,2,Hangup()
- exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1})
- exten => _X38600XXX,2,Hangup()
- exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1})
- exten => _X28600XXX,2,Hangup()
- exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1})
- exten => _X18600XXX,2,Hangup()
- exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K)
- exten => _55558600XXX,2,Hangup()
- ; immediate hangup extension
- exten => 8300,1,Hangup()
- ; astGUIclient conferences
- exten => _86000[0-4]X,1,Meetme(${EXTEN},q)
- exten => _86000[0-4]X,n,Hangup()
- ; VICIDIAL conferences
- exten => _86000[5-9]X,1,Meetme(${EXTEN},F)
- exten => _86000[5-9]X,n,Hangup()
- exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)
- exten => _8600[1-2]XX,n,Hangup()
- ; quiet entry and leaving conferences for VICIDIAL (inbound announce, SendDTMF and ring-agent)
- exten => _78600XXX,1,Meetme(${EXTEN:1},Fq)
- exten => _78600XXX,n,Hangup()
- ; quiet monitor-only extensions for meetme rooms (for room managers)
- exten => _68600XXX,1,Meetme(${EXTEN:1},Fmq)
- exten => _68600XXX,n,Hangup()
- ; Asterisk 1.8 workaround
- exten => _58600XXX,1,Meetme(${EXTEN:1},Fmq)
- exten => _58600XXX,n,Hangup()
- ; quiet monitor-only entry and leaving conferences for VICIDIAL (recording)
- exten => _558600XXX,1,Meetme(${EXTEN:2},Fmq)
- exten => _558600XXX,n,Hangup()
- ; voicelab exten
- exten => _86009XX,1,Meetme(${EXTEN},Fmq)
- ; voicelab exten moderator
- exten => _986009XX,1,Meetme(${EXTEN:1})
- ; park channel for client GUI parking, hangup after 30 minutes
- ; create a GSM formatted audio file named "park.gsm" that is 30 minutes long
- ; and put it in /var/lib/asterisk/sounds
- exten => 8301,1,Answer()
- exten => 8301,n,AGI(park_CID.agi)
- exten => 8301,n,Playback(park)
- exten => 8301,n,Hangup()
- exten => 8303,1,Answer()
- exten => 8303,n,AGI(park_CID.agi)
- exten => 8303,n,Playback(conf)
- exten => 8303,n,Hangup()
- ; park channel for client GUI conferencing, hangup after 30 minutes
- ; create a GSM formatted audio file named "conf.gsm" that is 30 minutes long
- ; and put it in /var/lib/asterisk/sounds
- exten => 8302,1,Answer()
- exten => 8302,n,Playback(conf)
- exten => 8302,n,Hangup()
- exten => 8304,1,Answer()
- exten => 8304,n,Playback(ding)
- exten => 8304,n,Hangup()
- ; default audio for safe harbor 2-second-after-hello message then hangup
- ; create a GSM formatted audio file complies with safe harbor rules
- ; and put it in /var/lib/asterisk/sounds then change filename below
- exten => 8307,1,Answer()
- exten => 8307,n,Playback(vm-goodbye)
- exten => 8307,n,Hangup()
- ; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL
- exten => 8320,1,AGI(VD_amd.agi,${EXTEN}-----YES)
- exten => 8320,n,Hangup()
- exten => _8320*.,1,AGI(VD_amd.agi,${EXTEN}-----YES)
- exten => _8320*.,n,Hangup()
- ; these are used for the ring_all function in VICIDIAL
- exten => _8331*.,1,Playback(sip-silence)
- exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
- exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
- exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
- exten => _8331*.,n,Hangup()
- ; use for selective CallerID hangup by area code(hard-coded)
- exten => 8352,1,AGI(agi-VDADselective_CID_hangup.agi,${EXTEN})
- exten => 8352,n,Playback(safe_harbor)
- exten => 8352,n,Hangup()
- ; this is used for sending DTMF signals within conference calls, the client app
- ; sends the digits to be played in the callerID field
- ; sound files must be placed in /var/lib/asterisk/sounds
- exten => 8500998,1,Answer()
- exten => 8500998,n,Playback(silence)
- exten => 8500998,n,AGI(agi-dtmf.agi)
- exten => 8500998,n,Hangup()
- ; multi-remote-monitor entry extensions
- exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to)
- exten => 8162,n,Hangup()
- exten => 34567890123456789,1,Answer()
- exten => 34567890123456789,n,Goto(monitor,s,1)
- exten => 34567890123456789,n,Hangup()
- ;#### VDAD STANDARD TRANSFER ENTRIES ####
- ; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi script to be run properly
- ; 1. the method of call handling for the script:
- ; - NORMAL - <default> Standard outbound routing to agent
- ; - TEST - For performance testing only
- ; - BROADCAST - For no-agent broadcast dialing
- ; - SURVEY - For survery question then on to agent
- ; - REMINDER - Reminder campaign
- ; - REMINDX - Reminder with transfer to agent
- ; 2. the method of searching for an available agent:
- ; - LB - <default> Load Balance total system
- ; - LO - Load Balance Overflow only (priority to home server)
- ; - SO - Home server only
- ; 3. the sound file to play when doing a SURVEY, REMINDER, REMINDX campaign
- ; 4. the acceptible dtmf digits for a SURVEY
- ; 5. the out-opt digit for a SURVEY (must be in the digit map)
- ; 6. the sound file to play for a SURVEY when transfering to an agent
- ; 7. the sound file to play for a SURVEY when DNCing the call
- ; 8. OPTIN or OPTOUT: if OPTIN call is only sent to agent with button press
- ; if OPTOUT call is sent to agent if no button press at all
- ; 9. the status that is use for a SURVEY when someone opts out
- ; if the status is DNC it will also add them to the internal dnc table
- ; VICIDIAL_auto_dialer transfer script for no-agent campaigns:
- exten => 8364,1,Playback(sip-silence)
- exten => 8364,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8364,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
- exten => 8364,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
- exten => 8364,n,Hangup()
- ; VICIDIAL_auto_dialer transfer script:
- exten => 8365,1,Playback(sip-silence)
- exten => 8365,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8365,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
- exten => 8365,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
- exten => 8365,n,Hangup()
- ; VICIDIAL_auto_dialer transfer script SURVEY at beginning:
- exten => 8366,1,Playback(sip-silence)
- exten => 8366,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8366,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
- exten => 8366,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
- exten => 8366,n,Hangup()
- ; VICIDIAL_auto_dialer transfer script Load Balance Overflow:
- exten => 8367,1,Playback(sip-silence)
- exten => 8367,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8367,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
- exten => 8367,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
- exten => 8367,n,Hangup()
- ; VICIDIAL_auto_dialer transfer script Load Balanced:
- exten => 8368,1,Playback(sip-silence)
- exten => 8368,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
- exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
- exten => 8368,n,Hangup()
- ; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
- exten => 8369,1,Playback(sip-silence)
- exten => 8369,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8369,n,AMD(2000,2000,1000,5000,120,50,4,256)
- exten => 8369,n,AGI(VD_amd.agi,${EXTEN})
- exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
- exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
- exten => 8369,n,Hangup()
- ; VICIDIAL auto-dial reminder script
- exten => 8372,1,Playback(sip-silence)
- exten => 8372,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8372,n,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
- exten => 8372,n,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
- exten => 8372,n,Hangup()
- ; VICIDIAL SURVEY transfer script AMD with Load Balanced:
- exten => 8373,1,Playback(sip-silence)
- exten => 8373,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8373,n,AMD(2000,2000,1000,5000,120,50,4,256)
- exten => 8373,n,AGI(VD_amd.agi,${EXTEN})
- exten => 8373,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
- exten => 8373,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
- exten => 8373,n,Hangup()
- ; VICIDIAL SURVEY transfer script with Cepstral names:
- exten => 8374,1,Playback(sip-silence)
- exten => 8374,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8374,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
- exten => 8374,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
- exten => 8374,n,Hangup()
- ; VICIDIAL SURVEY transfer script AMD with Cepstral variables:
- exten => 8375,1,Playback(sip-silence)
- exten => 8375,n,AGI(agi://127.0.0.1:4577/call_log)
- exten => 8375,n,AMD(2000,2000,1000,5000,120,50,4,256)
- exten => 8375,n,AGI(VD_amd.agi,${EXTEN})
- exten => 8375,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
- exten => 8375,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
- exten => 8375,n,Hangup()
- ; PERFORMANCE TESTING
- exten => _999XXXXXX1,1,Answer()
- exten => _999XXXXXX1,n,Wait(2)
- exten => _999XXXXXX1,n,Playback(vicidial-welcome)
- exten => _999XXXXXX1,n,Hangup()
- exten => _999XX11112,1,Wait(2)
- exten => _999XX11112,n,Answer()
- exten => _999XX11112,n,Playback(ss-noservice)
- exten => _999XX11112,n,Playback(vm-goodbye)
- exten => _999XX11112,n,Hangup()
- exten => _999XX18112,1,Wait(2)
- exten => _999XX18112,n,Answer()
- exten => _999XX18112,n,Playback(vtiger-fax)
- exten => _999XX18112,n,Playback(vtiger-fax)
- exten => _999XX18112,n,Hangup()
- exten => _999XX19112,1,Wait(2)
- exten => _999XX19112,n,Answer()
- exten => _999XX19112,n,Playback(vtiger-email)
- exten => _999XX19112,n,Playback(vtiger-email)
- exten => _999XX19112,n,Hangup()
- exten => _999XXXX112,1,Wait(5)
- exten => _999XXXX112,n,Answer()
- exten => _999XXXX112,n,Playback(demo-instruct)
- exten => _999XXXX112,n,Playback(demo-instruct)
- exten => _999XXXX112,n,Hangup()
- exten => _999XXXXXX2,1,Wait(8)
- exten => _999XXXXXX2,n,Answer()
- exten => _999XXXXXX2,n,Playback(demo-instruct)
- exten => _999XXXXXX2,n,Hangup()
- exten => _999XXXXXX3,1,Set(PRI_CAUSE=1)
- exten => _999XXXXXX3,n,Hangup()
- exten => _999XXXXXX4,1,Set(PRI_CAUSE=27)
- exten => _999XXXXXX4,n,Hangup()
- exten => _999XXXXXX5,1,Ringing
- exten => _999XXXXXX5,n,Wait(120)
- exten => _999XXXXXX5,n,Hangup()
- exten => _999XXXXXX6,1,Wait(10)
- exten => _999XXXXXX6,n,Answer()
- exten => _999XXXXXX6,n,Playback(demo-instruct)
- exten => _999XXXXXX6,n,Hangup()
- exten => _999XXXXXX7,1,Wait(12)
- exten => _999XXXXXX7,n,Answer()
- exten => _999XXXXXX7,n,Playback(demo-enterkeywords)
- exten => _999XXXXXX7,n,Hangup()
- exten => _999XXXXXX8,1,Set(PRI_CAUSE=17)
- exten => _999XXXXXX8,n,Hangup()
- exten => _999XXXXXX9,1,Wait(6)
- exten => _999XXXXXX9,n,Answer()
- exten => _999XXXXXX9,n,Playback(demo-abouttotry)
- exten => _999XXXXXX9,n,Hangup()
- exten => _999XXXXXX0,1,Wait(5)
- exten => _999XXXXXX0,n,Answer()
- exten => _999XXXXXX0,n,Playback(vm-goodbye)
- exten => _999XXXXXX0,n,Hangup()
- ;exten => 99999999999,1,Answer()
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Playback(conf)
- ;exten => 99999999999,n,Hangup()
- [monitor]
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- exten => s,1,Set(TIMEOUT(digit)=10)
- exten => s,n,Set(TIMEOUT(response)=10)
- exten => s,n,Set(MEETME_EXIT_CONTEXT=monitor_exit)
- exten => s,n,Background(vm-extension) ; need audio prompt.
- exten => s,n,WaitExten(10)
- exten => s,n,Hangup()
- exten => i,1,Goto(monitor_exit,s,1)
- exten => i,n,Hangup()
- exten => #,1,Goto(monitor_exit,s,1)
- exten => #,n,Hangup()
- exten => t,1,Goto(monitor_exit,s,1)
- exten => t,n,Hangup()
- exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},mqX) ; Listen
- exten => _8[0-2]XX,n,Hangup()
- exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},X) ; Barge
- exten => _99[0-2]XX,n,Hangup()
- [monitor_exit]
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- exten => _X,1,Goto(monitor,s,1)
- exten => _X,n,Hangup()
- exten => i,1,Goto(monitor,s,1)
- exten => i,n,Hangup()
- exten => #,1,Goto(monitor,s,1)
- exten => #,n,Hangup()
- exten => t,1,Goto(monitor,s,1)
- exten => t,n,Hangup()
- tleilax:~ #
- tleilax:~ # cat /etc/asterisk/extensions-vicidial.conf
- ; WARNING- THIS FILE IS AUTO-GENERATED BY VICIDIAL, ANY EDITS YOU MAKE WILL BE LOST
- TRUNKloop = IAX2/ASTloop:[email protected]:40569
- TRUNKblind = IAX2/ASTblind:[email protected]:41569
- TRUNKplay = IAX2/ASTplay:[email protected]:42569
- ; agent phones restricted to only internal extensions
- [default---agent]
- exten => s,1,Answer
- exten => s,n,AGI(agi-VDAD_inbound_calltime_check.agi,-----NO-----default---agent-------------------------NO)
- exten => s,n,Set(INVCOUNT=0)
- exten => s,n,Background(sip-silence)
- exten => s,n,WaitExten(20)
- ; hangup
- exten => t,1,Playback(vm-goodbye)
- exten => t,n,Hangup()
- exten => i,1,Goto(s,4)
- exten => i,n,Hangup()
- ; hangup
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- ; custom dialplan entries
- include => vicidial-auto-internal
- include => vicidial-auto-phones
- ; logging of all outbound calls from agent phones
- [defaultlog]
- exten => s,1,Answer
- exten => s,n,AGI(agi-VDAD_inbound_calltime_check.agi,-----NO-----defaultlog-------------------------NO)
- exten => s,n,Set(INVCOUNT=0)
- exten => s,n,Background(sip-silence)
- exten => s,n,WaitExten(20)
- ; hangup
- exten => t,1,Playback(vm-goodbye)
- exten => t,n,Hangup()
- exten => i,1,Goto(s,4)
- exten => i,n,Hangup()
- ; hangup
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- ; custom dialplan entries
- exten => _X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y)
- exten => _X.,n,Goto(default,${EXTEN},1)
- [vicidial-auto-external]
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- ; Local Server: 192.168.1.2
- exten => _192*168*001*002*.,1,Goto(default,${EXTEN:16},1)
- exten => _192*168*001*002*.,2,Hangup()
- exten => _**192*168*001*002*.,1,Goto(default,${EXTEN:18},1)
- exten => _**192*168*001*002*.,2,Hangup()
- ; Agent session audio playback meetme entry
- exten => _473782178600XXX,1,Meetme(${EXTEN:8},q)
- exten => _473782178600XXX,n,Hangup()
- ; Agent session audio playback loop
- exten => _473782168600XXX,1,Dial(${TRUNKplay}/47378217${EXTEN:8},5,To)
- exten => _473782168600XXX,n,Hangup()
- ; Agent session audio playback extension
- exten => 473782158521111,1,Answer
- exten => 473782158521111,n,ControlPlayback(${CALLERID(name)},99999,0,1,2,3,4)
- exten => 473782158521111,n,Hangup()
- ; SendDTMF to playback channel to control it
- exten => _473782148521111.,1,Answer
- exten => _473782148521111.,n,SendDTMF(${CALLERID(num)},250,250,IAX2/ASTplay-${EXTEN:15})
- exten => _473782148521111.,n,Hangup()
- ; Silent wait channel for DTMFsend
- exten => 473782138521111,1,Answer
- exten => 473782138521111,n,Wait(5)
- exten => 473782138521111,n,Hangup()
- [vicidial-auto-internal]
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- ; Voicemail Extensions:
- exten => _85026666666666.,1,Wait(1)
- exten => _85026666666666.,n,Voicemail(${EXTEN:14},u)
- exten => _85026666666666.,n,Hangup()
- exten => _85026666666667.,1,Wait(1)
- exten => _85026666666667.,n,Voicemail(${EXTEN:14},su)
- exten => _85026666666667.,n,Hangup()
- exten => 8500,1,VoicemailMain
- exten => 8500,2,Goto(s,6)
- exten => 8500,3,Hangup()
- exten => 8501,1,VoicemailMain(s${CALLERID(num)})
- exten => 8501,2,Hangup()
- ; Prompt Extensions:
- exten => 8167,1,Answer
- exten => 8167,2,AGI(agi-record_prompts.agi,wav-----720000)
- exten => 8167,3,Hangup()
- exten => 8168,1,Answer
- exten => 8168,2,AGI(agi-record_prompts.agi,gsm-----720000)
- exten => 8168,3,Hangup()
- ; this is used for recording conference calls, the client app sends the filename
- ; value as a callerID recordings go to /var/spool/asterisk/monitor (WAV)
- ; Recording is limited to 1 hour, to make longer, just change the server
- ; setting ViciDial Recording Limit
- ; this is the WAV verison, default
- exten => 8309,1,Answer
- exten => 8309,2,Monitor(wav,${CALLERID(name)})
- exten => 8309,3,Wait(3600)
- exten => 8309,4,Hangup()
- ; this is the GSM verison
- exten => 8310,1,Answer
- exten => 8310,2,Monitor(gsm,${CALLERID(name)})
- exten => 8310,3,Wait(3600)
- exten => 8310,4,Hangup()
- ; agent alert extension
- exten => 83047777777777,1,Answer
- exten => 83047777777777,2,Playback(${CALLERID(name)})
- exten => 83047777777777,3,Hangup()
- ; This is a loopback dial-around to allow for immediate answer of outbound calls
- exten => _8305888888888888.,1,Answer
- exten => _8305888888888888.,n,Wait(${EXTEN:16:1})
- exten => _8305888888888888.,n,Dial(${TRUNKloop}/${EXTEN:17},,To)
- exten => _8305888888888888.,n,Hangup()
- ; No-call silence extension
- exten => _8305888888888888X999,1,Answer
- exten => _8305888888888888X999,n,Wait(3600)
- exten => _8305888888888888X999,n,Hangup()
- [vicidial-auto-phones]
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- ; Phones direct dial extensions:
- exten => 101,1,Dial(SIP/101,60,)
- exten => 101,2,Goto(default,85026666666666101,1)
- exten => 101,3,Hangup()
- exten => 102,1,Dial(SIP/102,60,)
- exten => 102,2,Goto(default,85026666666666102,1)
- exten => 102,3,Hangup()
- exten => 103,1,Dial(SIP/103,60,)
- exten => 103,2,Goto(default,85026666666666103,1)
- exten => 103,3,Hangup()
- exten => 104,1,Dial(SIP/104,60,)
- exten => 104,2,Goto(default,85026666666666104,1)
- exten => 104,3,Hangup()
- [vicidial-auto]
- exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
- include => vicidial-auto-internal
- include => vicidial-auto-phones
- include => vicidial-auto-external
- ; END OF FILE Last Forced System Reload: 2015-02-20 16:49:28
- tleilax:~ #
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