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I'm convinced the people at STA Travel are actually idiots

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Oct 27th, 2015
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  1. From: Bob [mailto:bob] 
Sent: Tuesday, 27 October 2015 6:54 PM
To: Susan
Subject: Re: [Admin copy] Confirmation: Opt-In for $99 Flight Lay-By and other STA benefits
  2.  
  3. Hi Susan,
  4.  
  5. I just read online that having an ISIC card allows me to get discounted airfares of up to 40% off? I have an ISIC card but I don’t know how to apply the discount.
  6.  
  7. I’m currently looking flight OZ602 with Asiana Airlines going from SYD to ICN on the Sunday 21st of February 2016 and it’s priced at $779.54. Can you please teach me how to apply the ISIC discount?
  8.  
  9. Or at least explain to my how to claim ISIC discounts with STA Travel since I can’t find information on it anywhere. All the search results are just pages telling me to buy an ISIC card and not how to actually use it with STA travel.
  10.  
  11. Kind regards,
  12. Bob
  13.  
  14. =====
  15.  
  16. On 28 Oct 2015, at 9:48, Susan <susan@statravel.com> wrote:
  17. 







  18. Hi Bob,
  19.  
  20. We do have discounted fares.
  21.  
  22. However it is not for all fares.
  23.  
  24. I have had a look and there are not discount on OZ. I can get the same price as you.
  25.  
  26. We do have discount with China Southern though. However it is very similar price and it has 1 transit. It cost $715 + $30 for the ISIC card.
  27.  
  28. Susan
  29.  
  30. =====
  31.  
  32. From: Bob [mailto:bob] 
Sent: Wednesday, 28 October 2015 10:07 AM
To: Susan
Subject: Re: [Admin copy] Confirmation: Opt-In for $99 Flight Lay-By and other STA benefits
  33.  
  34. Hi Susan,
  35.  
  36. Thanks for getting back to me. Is there a link which shows all the discounted flights that ISIC card holders are eligible for? I assume there’s more than just one discount with China Southern.
  37.  
  38. Cheers,
  39. Bob
  40.  
  41. =====
  42.  
  43. On 28 Oct 2015, at 10:10, Susan <susan@statravel.com> wrote:
  44. 






  45. Hi Bob,
  46.  
  47. Please go to the below link
  48.  
  49. http://www.isiccard.com.au
  50.  
  51. I hope this helps.
  52.  
  53. Susan
  54.  
  55. =====
  56.  
  57. From: Bob [mailto:bob] 
Sent: Wednesday, 28 October 2015 10:17 AM
To: Susan
Subject: Re: [Admin copy] Confirmation: Opt-In for $99 Flight Lay-By and other STA benefits
  58.  
  59. Hi Susan,
  60.  
  61. That’s not what I’m looking for unfortunately.
  62. On their website they mention they have “Exclusive travel deals up to 40 % off travel at STA Travel, and 5% off travel insurance.”http://www.isiccard.com.au/latest-local-benefits-3/
  63.  
  64. I’m looking for that list of exclusive travel deals that STA provides ISIC card holders.
  65.  
  66. Bob
  67.  
  68. =====
  69.  
  70. On 28 Oct 2015, at 10:36, Susan <susan@statravel.com> wrote:
  71. 





  72. Hi Bob,
  73.  
  74. I am sorry that is not what you are after.
  75.  
  76. The discount varies daily so we do not have a list of the actual discounts that I can provide.
  77.  
  78. We certainly can offer you 5% off travel insurance if you have the card.
  79.  
  80. Did you want to buy one?
  81.  
  82. This card does give you discounts but most importantly it is an international recognise I.D that is its main purpose.
  83.  
  84. Susan
  85.  
  86. =====
  87.  
  88. From: Bob [mailto:bob] 
Sent: Wednesday, 28 October 2015 10:52 AM
To: Susan
Subject: Re: [Admin copy] Confirmation: Opt-In for $99 Flight Lay-By and other STA benefits
  89.  
  90. Hi Susan,
  91.  
  92. Even if it varies daily could you point me to where I might find these daily STA travel deals that are available to ISIC card holders? Or is that not really possible either?
  93.  
  94. At the moment I’m not particularly impressed with ISIC or STA Travel since it seems like just a marketing ploy to advertise “up to 40%” discounts but not actually delivering on such a promise or at least making clear what discounts actually exist currently for ISIC card holders.
  95.  
  96. When you mentioned the China Southern discount, is that saying that if you pay $30 extra you can get an ISIC card? I’m not looking for an ISIC card since I already have one, I’m just looking for the supposed benefits of having one an ISIC card when making bookings with STA travel.
  97.  
  98. Bob
  99.  
  100. =====
  101.  
  102. On 28 Oct 2015, at 11:01, Susan <susan@statravel.com> wrote:
  103. 




  104. Hi Bob,
  105.  
  106. We have discounts all the time with different airlines.
  107.  
  108. They change all the time and this is why we do not have any collateral to hand out.
  109.  
  110. This depends on the exchange rate, the availability and the routing.
  111.  
  112. I sold a Sydney- Los Angeles last month which was well over 40% off but this is not available this month.
  113.  
  114. Our fares are negotiated all the time with the airlines to get these discounts.
  115.  
  116. We can provide discounts that are there all the time but flights change to often.
  117.  
  118. Susan
  119.  
  120. =====
  121.  
  122. From: Bob [mailto:bob] 
Sent: Wednesday, 28 October 2015 11:09 AM
To: Susan
Subject: Re: [Admin copy] Confirmation: Opt-In for $99 Flight Lay-By and other STA benefits
  123.  
  124. Hi Susan,
  125.  
  126. I assume the Sydney- Los Angeles flight with 40% off was not an ISIC card holder exclusive discount, correct me if I’m wrong.
  127.  
  128. I’m not talking about STA Travel discounts in general as I’m sure they do change a lot. I don’t doubt that in the slightest. I’m just talking about the supposed "exclusive discounts" to ISIC card holders which I can’t find any information on at all.
  129.  
  130. Bob
  131.  
  132. =====
  133.  
  134. On 28 Oct 2015, at 11:11, Susan <susan@statravel.com> wrote:
  135. 



  136. Hi Bob,
  137.  
  138. If you visit this site:
  139.  
  140. http://www.isiccard.com.au/discounts/
  141.  
  142. It displays ALL the discounts that you can enjoy if you have an ISIC card.
  143.  
  144. For example:
  145.  
  146. Check out some of the great deals in Melbourne & VIC…
  147. SAVE 20% (up to $25) AT HEAPS OF RESTAURANTS, CAFES AND TAKEAWAYS
  148. (here’s some of our favourites)
  149. • HOFBRAUHAUS, Market Lane
  150. • Harbour Town Hotel, Docklands
  151. • IL POMODORO ITALIAN, Federation Square
  152. • IL TEMPO, Degraves Street
  153. • Imperial Hotel, Bourke Street
  154. • La Camera, Chapel Street
  155. • Pomodoro Sardo, Lonsdale Street
  156. • Portland Hotel, Russel Street
  157. • Red Spice Road, McKillop Street
  158. • Seamstress, Lonsdale Street
  159. • The Duke of Wellington, Flinders Street
  160. • The Groove Train, Collins Street
  161. • Transport Public Bar, Federation Square
  162. • Two Fat Indians, Wellington Parade
  163. • World Restaurant & Bar, Southbank
  164. Please visit this site and read up on all the fantastic discounts you can enjoy.
  165.  
  166. Susan
  167.  
  168. =====
  169.  
  170. From: Bob [mailto:bob] 
Sent: Wednesday, 28 October 2015 11:23 AM
To: Susan
Subject: Re: [Admin copy] Confirmation: Opt-In for $99 Flight Lay-By and other STA benefits
  171.  
  172. Susan, I’m just talking about the exclusive deals between STA Travel and ISIC card holders.
  173.  
  174. On that very page you linked it says: "Exclusive airfares and travel deals at STA Travel”
  175.  
  176. Even of STA Travel’s very own discount card page (http://www.statravel.com.au/discount_cards.htm) it says “The benefits of the ISIC card include exclusive discounts on worldwide flights”.
  177.  
  178. I am not talking about generic discounts that the ISIC card provides. I am simply inquiring about these exclusive discounts between STA Travel and ISIC card holders.
  179.  
  180. Bob
  181.  
  182. =====
  183.  
  184. On 28 Oct 2015, at 11:25, Susan <susan@statravel.com> wrote:
  185. 


  186. Hi Bob,
  187.  
  188. STA has their own fares/contracts with the airlines.
  189.  
  190. One of our fantastic deals would be lay-by.
  191.  
  192. This is a product that we only offer. The fares that can be lay-by need to have an ISIC card. Again these are only certain fares.
  193.  
  194. Susan
  195.  
  196. =====
  197.  
  198. From: Bob [mailto:bob] 
Sent: Wednesday, 28 October 2015 12:50 PM
To: Susan
Subject: Re: [Admin copy] Confirmation: Opt-In for $99 Flight Lay-By and other STA benefits
  199.  
  200. Hi Susan,
  201.  
  202. What are the other fantastic deals that STA Travel offers exclusively to ISIC card holders?
  203.  
  204. Also how do I know which particular fares are available to be lay-by with an ISIC card?
  205.  
  206. Bob
  207.  
  208. =====
  209.  
  210. On 28 Oct 2015, at 12:57, Susan <susan@statravel.com> wrote:
  211. 

  212. Hi Bob,
  213.  
  214. I can let you know which fares can be put on lay-by.
  215.  
  216. Unfortunately the airfare you require cannot.
  217.  
  218. Susan
  219.  
  220. =====
  221.  
  222. From: Bob [mailto:bob] 
Sent: Wednesday, 28 October 2015 2:00 PM
To: Susan
Subject: Re: [Admin copy] Confirmation: Opt-In for $99 Flight Lay-By and other STA benefits
  223.  
  224. Hi Susan,
  225.  
  226. That’s okay. If you could just address my original question in regards to what the other fantastic deals (other than lay-by) that STA Travel offers exclusively to ISIC card holders are, that’d be fantastic.
  227.  
  228. Bob
  229.  
  230. =====
  231.  
  232. From: Susan <susan@statravel.com>
  233. Subject: RE: [Admin copy] Confirmation: Opt-In for $99 Flight Lay-By and other STA benefits
  234. Date: 28 October 2015 14:32:28 AEDT
  235. To: Bob <bob>
  236.  
  237. Hi Bob,
  238.  
  239. Here are some others;
  240.  
  241. Internationally
  242. ·         42,000 discounts in 125 countries
  243. ·         Up to 40% off international airfares at STA Travel
  244. ·         $50 off Contiki tours 7 day or longer
  245. ·         $50 off G Adventures tours 7 day or longer
  246. ·         5% off Comprehensive travel insurance
  247. ·         5% off Eurail youth passes
  248.  
  249. I hope this helps.
  250.  
  251. Susan
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