twitchtarget

First and foremost, no streamer should have to experience malicious and hateful attacks. These are not just violations of our Community Guidelines and Terms of Service, but also attacks on what Twitch communities represent: support, excitement, creativity, positivity.

Many of you have reached out to us to share your experiences, ideas, and frustrations around botting, hate raids, and harassment of marginalized creators. Thank you. Your input will continue to shape the tools we’re building to better protect all creators.

When it comes to safety, our work is always ongoing, never final, which means we are constantly updating our service technology, safety tools, proactive detection filters, and global blocked words list, as well as developing new tools, improved operational support, and policies to curb hateful conduct, harassment, and targeted attacks. Our new tools have been in development for months, and we’re working to launch them as soon as possible.

We know it’s frustrating that we can’t share more details about what we’re working on. The individuals who are targeting marginalized creators are highly motivated. The more information we offer about what we’re doing to stop them, the easier it becomes for them to navigate around those plans. We also know that future tools don’t solve the problems you’re facing today, so below is information about the tools and resources that are currently available. We’ll be hosting a Creator Camp focused on moderation tools on Wednesday, September 15 at 9am PT (4pm GMT). We’ll discuss the tools and tactics below and strategies for using them to combat targeted attacks.
Safety Center: We’ve consolidated all of our information about safety into a single source, to make it easier to find the information you need. We created a page specifically to address the strategies, tools, and tactics you can use against targeted attacks such as hate raids.

Creator Camp: Learn from other Creators about streaming on Twitch. For tips about moderation from other Creators check out Creator Camp page on Moderation & Safety or watch the VOD from our most recent moderation stream.

AutoMod & Blocked Terms: Automod uses machine learning to detect messages that could be inappropriate. There are four levels — the higher the level, the more types of messages that will be held for review. You can also block specific terms and emotes in your channel. Automod, and other moderation settings such as blocked terms, email verification, and followers-only mode can be updated in your Dashboard → Settings → moderation.

Chat Modes: Chat modes, such as followers-only (/followers) allow you to control who can chat, when they can chat, and what they can send. These can be toggled on and off quickly using chat commands. Setting a non-moderator chat delay can also give you and your moderators time to remove any harmful messages before they are visible to chat.