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  1. EtreCheck version: 5.4.4 (5063)
  2. Report generated: 2019-11-14 10:06:22
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 2:49
  5. Performance: Good
  6. Sandbox: Enabled
  7. Full drive access: Disabled
  8.  
  9. Problem: Computer is too slow
  10. Description:
  11. Computer runs very hot
  12.  
  13. Major Issues: None
  14.  
  15. Minor Issues:
  16. These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  17. High battery cycle count - Your battery may be losing capacity.
  18. Clean up - There are orphan files that could be removed.
  19. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
  20. System modifications - There are a large number of system modifications running in the background.
  21. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
  22. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
  23. Limited drive access - More information may be available with Full Drive Access.
  24.  
  25. Hardware Information:
  26. MacBook Pro (Retina, 13-inch, Mid 2014)
  27. MacBook Pro Model: MacBookPro11,1
  28. 1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core
  29. 8 RAM - Not upgradeable
  30. BANK 0/DIMM0 - 4 GB DDR3 1600 
  31. BANK 1/DIMM0 - 4 GB DDR3 1600 
  32. Battery: Health = Replace Soon - Cycle count = 1157
  33.  
  34. Video Information:
  35. Intel Iris - VRAM: 1536 MB
  36. Color LCD 2560 x 1600
  37.  
  38. Drives:
  39. disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)
  40. Internal PCI 5.0 GT/s x2 Serial ATA
  41. disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
  42. disk0s2 [APFS Container] 121.12 GB
  43. disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes)
  44. disk1s1 - Macintosh HD (APFS) (Shared - 90.12 GB used)
  45. disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
  46. disk1s3 - Recovery (APFS) [Recovery] (Shared)
  47. disk1s4 - VM (APFS) [APFS VM] (Shared - 9.66 GB used)
  48.  
  49. disk2 - StoreJet Transcend 1.00 TB
  50. External USB 5 Gbit/s USB
  51. disk2s1 - T********K (Mac OS Extended (Case-sensitive, Journaled)) 1.00 TB (440.95 GB used)
  52.  
  53. Mounted Volumes:
  54. disk1s1 - Macintosh HD
  55. 121.12 GB (Shared - 90.12 GB used - 20.67 GB free)
  56. APFS
  57. Mount point: /
  58.  
  59. disk1s4 - VM [APFS VM]
  60. 121.12 GB (Shared - 9.66 GB used - 20.67 GB free)
  61. APFS
  62. Mount point: /private/var/vm
  63.  
  64. disk2s1 - T********K
  65. 1.00 TB (440.95 GB used - 559.26 GB free)
  66. Mac OS Extended (Case-sensitive, Journaled)
  67. Mount point: /Volumes/T********K
  68.  
  69. Network:
  70. Interface en4: iPhone
  71. Proxy Auto Config
  72. Interface en0: Wi-Fi
  73. 802.11 a/b/g/n/ac
  74. Proxy Auto Discovery
  75. Proxy Auto Config
  76. Interface en3: Bluetooth PAN
  77. Proxy Auto Config
  78. Interface bridge0: Thunderbolt Bridge
  79. Proxy Auto Config
  80.  
  81. System Software:
  82. macOS High Sierra 10.13.6 (17G65)
  83. Time since boot: Less than an hour
  84.  
  85. Configuration Files:
  86. /etc/hosts - Count: 12
  87.  
  88. Notifications:
  89. Notifications not available without Full Drive Access.
  90.  
  91. Security:
  92. System Status
  93. Gatekeeper: Enabled
  94. System Integrity Protection: Enabled
  95.  
  96. Antivirus software: Apple and Malwarebytes
  97.  
  98. Unsigned Files:
  99. Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
  100. Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
  101. Details: Exact match found in the whitelist - probably OK
  102.  
  103. Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist
  104. Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh
  105. Details: Exact match found in the whitelist - probably OK
  106.  
  107. Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist
  108. Executable: /usr/local/bin/stkLaunchAgent.sh
  109. Details: Exact match found in the whitelist - probably OK
  110.  
  111. Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
  112. Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
  113. Details: Exact match found in the whitelist - probably OK
  114.  
  115. Launchd: /Library/LaunchAgents/com.cisco.anyconnect.notification.plist
  116. Executable: '/opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app'
  117. Details: Exact match found in the whitelist - probably OK
  118.  
  119. Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist
  120. Executable: '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app'
  121. Details: Exact match found in the whitelist - probably OK
  122.  
  123. Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist
  124. Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
  125. Details: Exact match found in the whitelist - probably OK
  126.  
  127. Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
  128. Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
  129. Details: Exact match found in the whitelist - probably OK
  130.  
  131. Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist
  132. Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
  133. Details: Exact match found in the whitelist - probably OK
  134.  
  135. Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist
  136. Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper
  137. Details: Exact match found in the whitelist - probably OK
  138.  
  139. Launchd: ~/Library/LaunchAgents/com.cisco.videoguard8.plist
  140. Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard8/VideoGuard8.bundle/Contents/Resources/setupServer.sh
  141. Details: Exact match found in the whitelist - probably OK
  142.  
  143. Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist
  144. Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh
  145. Details: Exact match found in the whitelist - probably OK
  146.  
  147. Launchd: ~/Library/LaunchAgents/com.cisco.videoguard8.uninstall.plist
  148. Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard8/condUninstall.sh
  149. Details: Exact match found in the whitelist - probably OK
  150.  
  151. Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
  152. Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
  153. Details: Exact match found in the whitelist - probably OK
  154.  
  155. Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
  156. Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
  157. Details: Exact match found in the whitelist - probably OK
  158.  
  159. Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
  160. Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance
  161. Details: Exact match found in the whitelist - probably OK
  162.  
  163. Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.plist
  164. Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Resources/setupServer.sh
  165. Details: Exact match found in the whitelist - probably OK
  166.  
  167. Launchd: /Library/LaunchDaemons/com.cerbero.itaskbar.inj.plist
  168. Executable: /Library/PrivilegedHelperTools/com.cerbero.itaskbar.inj
  169. Details: Exact match found in the whitelist - probably OK
  170.  
  171. Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
  172. Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
  173. Details: Exact match found in the whitelist - probably OK
  174.  
  175. 32-bit Applications:
  176. 19 32-bit apps
  177.  
  178. Kernel Extensions:
  179. /Library/Extensions
  180. Soundflower.kext (2.0b2 - SDK 10.10)
  181. acsock.kext (4.5.0 - SDK 10.9)
  182. iShowU Audio Capture.kext (1.0.4 - SDK 10.13)
  183.  
  184. /System/Library/Extensions
  185. USBGenericPrinterClass.kext (1.0.0)
  186. NoSleep.kext (1.4.0 - SDK 10.10)
  187.  
  188. System Launch Agents:
  189. [Not Loaded] 15 Apple tasks
  190. [Loaded] 174 Apple tasks
  191. [Running] 70 Apple tasks
  192. [Killed] 33 Apple tasks
  193. [Other] One Apple task
  194.  
  195. System Launch Daemons:
  196. [Not Loaded] 36 Apple tasks
  197. [Loaded] 186 Apple tasks
  198. [Running] 84 Apple tasks
  199. [Killed] 31 Apple tasks
  200.  
  201. Launch Agents:
  202. [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-10-13)
  203. [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08)
  204. [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-10-26)
  205. [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-24)
  206. [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24)
  207. [Running] com.amazon.sendtokindle.launcher.plist (? 6b4bf780 - installed 2018-06-07)
  208. [Loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2017-10-18)
  209. [Loaded] com.cisco.anyconnect.notification.plist (? 8b01cb06 - installed 2017-10-18)
  210. [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10)
  211. [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2019-10-24)
  212. [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-10-26)
  213. [Not Loaded] com.oracle.java.Java-Updater.plist (? 3ba31431 - installed 2019-10-05)
  214.  
  215. Launch Daemons:
  216. [Loaded] BradJasper.focus.HelperTool.plist (Bradley Jasper - installed 2015-05-12)
  217. [Running] com.80pct.FreedomHelper.plist (Eighty Percent Solutions Corporation - installed 2018-10-22)
  218. [Loaded] com.80pct.freedomosx.plist (Eighty Percent Solutions Corporation - installed 2018-10-21)
  219. [Loaded] com.80pct.freedomscheduler.plist (Eighty Percent Solutions Corporation - installed 2018-10-20)
  220. [Running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2019-07-14)
  221. [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08)
  222. [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08)
  223. [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-10-26)
  224. [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-24)
  225. [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02)
  226. [Loaded] com.cerbero.itaskbar.inj.plist (? a4af4d32 - installed 2014-10-02)
  227. [Running] com.cisco.anyconnect.vpnagentd.plist (? f363637f - installed 2017-10-18)
  228. [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2019-11-13)
  229. [Loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2016-02-09)
  230. [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-06-06)
  231. [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10)
  232. [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2019-10-24)
  233. [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-10-24)
  234. [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-10-26)
  235. [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-05-15)
  236. [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-05-14)
  237. [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-10-05)
  238. [Loaded] com.shinywhitebox.iShowUAudioDaemon.plist (Shiny White Box Limited - installed 2019-02-25)
  239. [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2018-07-19)
  240. [Loaded] net.sourceforge.MonolingualHelper.plist (? 374b089e - installed 2014-10-02)
  241.  
  242. User Launch Agents:
  243. [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-08-27)
  244. [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-10-13)
  245. [Loaded] com.cisco.videoguard7.plist (? 0 - installed 2017-02-09)
  246. [Loaded] com.cisco.videoguard7.uninstall.plist (? 0 - installed 2017-08-11)
  247. [Loaded] com.cisco.videoguard8.plist (? 0 - installed 2017-08-24)
  248. [Loaded] com.cisco.videoguard8.uninstall.plist (? 0 - installed 2017-08-24)
  249. [Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2017-08-24)
  250. [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22)
  251. [Loaded] com.google.keystone.agent.plist (? 0 - installed 2019-11-08)
  252. [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2019-11-08)
  253. [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-06-19)
  254. [Running] com.spotify.webhelper.plist (? 0 - installed 2019-06-21)
  255. [Other] com.sucofyeh.agent.plist (? 0 - installed 2018-10-19)
  256.  
  257. User Login Items:
  258. BandwidthLauncher (App Store - installed 2018-03-24)
  259. (Modern Login Item - /Applications/Bandwidth+.app/Contents/Library/LoginItems/BandwidthLauncher.app)
  260.  
  261. Dropbox.app (Dropbox, Inc. - installed 2019-11-01)
  262. (Application - /Applications/Dropbox.app)
  263.  
  264. Internet Plug-ins:
  265. AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-10-26)
  266. FlashPlayer-10.6: 28.0.0.161 (Adobe Systems, Inc. - installed 2018-02-14)
  267. NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28)
  268. AdobePDFViewer: 19.021.20056 (Adobe Systems, Inc. - installed 2019-11-13)
  269. AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-11-13)
  270. PanasonicDrmPlugin_1: 1.2.1.0 (Gurmukh Khabrani - installed 2014-02-06)
  271. SharePointBrowserPlugin: 14.5.7 (? - installed 2015-10-29)
  272. Flash Player: 28.0.0.161 (Adobe Systems, Inc. - installed 2018-02-14)
  273. Silverlight: 5.1.50428.0 (? - installed 2016-07-21)
  274. JavaAppletPlugin: Java 8 Update 231 build 11 (? - installed 2019-10-24)
  275.  
  276. Safari Extensions:
  277. AdBlock Engine - App Store (installed 2019-04-23)
  278. AdBlock Icon - App Store (installed 2019-04-23)
  279.  
  280. 3rd Party Preference Panes:
  281. Flash Player (installed 2018-02-02)
  282. FUSE (installed 2017-09-21)
  283. Java (installed 2019-10-24)
  284. NoSleep (installed 2015-08-07)
  285.  
  286. Time Machine:
  287. Time Machine information not available without Full Drive Access.
  288.  
  289. Performance:
  290. System Load: 3.98 (1 min ago) 4.71 (5 min ago) 5.14 (15 min ago)
  291. Nominal I/O speed: 19.45 MB/s
  292. File system: 38.57 seconds
  293. Write speed: 163 MB/s
  294. Read speed: 582 MB/s
  295.  
  296. CPU Usage Snapshot:
  297. Type Overall
  298. System 17 %
  299. User 16 %
  300. Idle 68 %
  301.  
  302. Top Processes Snapshot by CPU:
  303. Process (count) CPU (Source - Location)
  304. Other processes 70.61 % (?)
  305. YaraScanService 18.90 % (Apple)
  306. mdworker (11) 17.03 % (Apple)
  307. com.apple.WebKit.WebContent (2) 7.72 % (Apple)
  308. EtreCheck 4.58 % (App Store)
  309.  
  310. Top Processes Snapshot by Memory:
  311. Process (count) RAM usage (Source - Location)
  312. EtreCheck 485 MB (App Store)
  313. YaraScanService 311 MB (Apple)
  314. Microsoft Outlook 188 MB (Microsoft Corporation)
  315. Safari 142 MB (Apple)
  316. com.apple.WebKit.WebContent (2) 97 MB (Apple)
  317.  
  318. Top Processes Snapshot by Network Use:
  319. Process (count) Input / Output (Source - Location)
  320. com.apple.WebKit.Networking 494 KB / 31 KB (Apple)
  321. Dropbox 186 KB / 243 KB (Dropbox, Inc.)
  322. Other processes 259 KB / 58 KB (?)
  323. com.apple.Safari.SearchHelper 5 KB / 768 B (Apple)
  324. SystemUIServer 0 B / 96 B (Apple)
  325.  
  326. Virtual Memory Information:
  327. Physical RAM: 8 GB
  328.  
  329. Free RAM: 16 MB
  330. Used RAM: 7.23 GB
  331. Cached files: 769 MB
  332.  
  333. Available RAM: 785 MB
  334. Swap Used: 6.91 GB
  335.  
  336. Software Installs (past 30 days):
  337. Install Date Name (Version)
  338. 2019-10-20 Adobe Acrobat Reader DC (19.021.20048)
  339. 2019-10-24 Java 8 Update 231
  340. 2019-10-26 Microsoft AutoUpdate
  341. 2019-10-28 Adobe Acrobat Reader DC (19.021.20049)
  342. 2019-10-29 RectLabel (2.99.2)
  343. 2019-11-01 OBS
  344. 2019-11-01 Soundflower
  345. 2019-11-01 iShowU Audio Capture
  346. 2019-11-13 EtreCheck (5.4.4)
  347. 2019-11-13 Python
  348. 2019-11-13 Adobe Acrobat Reader DC (19.021.20056)
  349.  
  350. Clean up:
  351. ~/Library/LaunchAgents/com.sucofyeh.agent.plist
  352. /private/var/folders/1w/728nj6715_j939b0_rw5y78r0000gn/T/AppTranslocation/B99C8B2D-F3EA-4CD3-B6C0-D7C0899D4502/d/Focus.app/Contents/MacOS/Agent.app/Contents/MacOS/Agent
  353. Executable not found
  354.  
  355.  
  356. Diagnostics Information (past 7 days):
  357. Directory /Library/Logs/DiagnosticReports is not accessible.
  358. Enable Full Drive Access to see more information.
  359.  
  360. End of report
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