Reporter Details: Santiago Sierra Mora 0034669949623 santiago.sierramora@sky.uk
Selected Incident Type: Device
Selected Impacted Service: Now TV - Web Client
User Experience: We have observed some anomalies when it refers to the module and in particular to the image in the module when scaling. Below in Option 1, you will see an example of the image when it is displayed properly. In Option 2, the same module but displayed wrongly. This is affecting the communication of our channels in the hero banner since, as you can see, prospects are not able to see the last 7 channels from the bottom in Option 2.
Number of customers reporting the issue: 51 - 100 (P3)
Impact: 3 - Medium
Urgency: 3 - Medium
First Occurrence: 18/05/2018 13:32:52
Connection Type: All
Example Customer IP address: 90.216.134.194
Example Now TV Customer ID or Email: santiago.sierramora@sky.uk
Channels Impacted: none