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  1. TicketID: OF-1277
  2. Issue: FW: Failed order CH000002 for AID 1300009357
  3. Action: Order CH000002 has failed with error "Another Team with same email that selected user already exist, please select a different Admin User". NextCP -> Dropbox, shows only one Admin user 'Prasad'. This issue was already handed on case OF-1156
  4. Status: Done
  5. Time Taken: 5min
  6.  
  7. TicketID: OF-1281
  8. Issue: FW: Failed order CH000006 for AID 1300002912
  9. Action: Order CH000006 has failed with error "The Reseller Account is not Active". PCP's POA shows status of VAR 1300002778 as Disabled. CS Team should contact VAR regarding this. Have sent a mail to imcloudservicedesk@cloud.im
  10. Status: Done
  11. Time Taken: 15min
  12.  
  13. TicketID: OF-1282
  14. Issue: FW: Failed order SO000063 for AID 1300010815
  15. Action: Order SO000063 shows status as Completed
  16. Status: Done
  17. Time Taken: 5min
  18.  
  19. TicketID: OF-1283
  20. Issue: FW: Failed order SO000025 for AID 1300010817
  21. Action: Order SO000025 has failed with error "The Reseller Account is not Active". PCP's POA shows status of VAR 1300000901 as Disabled. CS Team should contact VAR regarding this. Have sent a mail to imcloudservicedesk@cloud.im
  22. Status: Done
  23. Time Taken: 15min
  24.  
  25. TicketID: OF-1284
  26. Issue: FW: Failed order SO000020 for AID 1300010819
  27. Action: Order SO000020 had failed with error "The Reseller Account is not Active". PCP showed status of VAR 1300002574 as Active. Resubmitted the Order. Order SO000020 shows status as Long Running Operation. For SID 1016004, PCP's POA -> Operations -> Tasks -> Background -> Scheduled Tasks, shows Task ID 959321 in Rescheduled status
  28. Status: Done
  29. Time Taken: 15min
  30.  
  31. TicketID: OF-1286
  32. Issue: FW: Failed order SO000002 for AID 1300006641
  33. Action: Order SO000002 shows status as Cancelled
  34. Status: Done
  35. Time Taken: 5min
  36.  
  37. TicketID: OF-1287
  38. Issue: FW: Failed order CH000138 for AID 1300003361
  39. Action: Order CH000138 had failed with error "The Reseller Account is not Active". PCP showed status of VAR 1300000622 as Active. Resubmitted the Order. Order CH000138 shows status as Completed
  40. Status: Done
  41. Time Taken: 10min
  42.  
  43. TicketID: OF-1289
  44. Issue: FW: Failed order CH000139 for AID 1300003361
  45. Action: Order CH000139 had failed with error "The Reseller Account is not Active". PCP showed status of VAR 1300000622 as Active. Resubmitted the Order. Order CH000139 shows status as Completed
  46. Status: Done
  47. Time Taken: 10min
  48.  
  49. TicketID: OF-1290
  50. Issue: FW: Failed order SO000011 for AID 1300010780
  51. Action: Order SO000011 has failed with error ``400 Bad Request [PlaceOrderToMiddlewareError] Provision Async error in step 1. Body: {"code": 400, "error": "PlaceOrderToMiddlewareError", "message": "Provision Async error in step 1", "details": "Cannot place the order to Autodesk Middleware", "packageId": "746c2ec1-034d-4a26-9c24-3729ecfbbf3e", "http_request": "POST /Autodesk/tenant"}``. CS Team should contact VAR to cancel this Order and place a new Order. Have sent a mail to imcloudservicedesk@cloud.im
  52. Status: Done
  53. Time Taken: 15min
  54.  
  55. TicketID: OF-1293
  56. Issue: FW: Failed order SO000105 for AID 1300010825
  57. Action: Order SO000105 shows status as Completed
  58. Status: Done
  59. Time Taken: 5min
  60.  
  61. TicketID: OFE-4888
  62. Issue: FW: Failed order SO000149 for AID 1100068752
  63. Action: Order SO000149 has failed with error ``"A required property is missing in the payload.","data":["property_name: domain_prefix"]``. CS Team should contact VAR to cancel this Order and place a new Order with domain. Also the number of characters of the prefix of domain name should be less than or equal to 25 characters. Have sent a mail to imcloudservicedesk@cloud.im
  64. Status: Done
  65. Time Taken: 15min
  66.  
  67. TicketID: OFE-4901
  68. Issue: FW: Failed order SO000012 for AID 1100093086
  69. Action: Order SO000012 has failed with error "CUSTOMER CANNOT ORDER MOZY BEFORE THE RESELLER". CS Team should contact VAR to inform that they must purchase Mozy for this Order to Complete. Have sent a mail to imcloudservicedesk@cloud.im
  70. Status: Done
  71. Time Taken: 15min
  72.  
  73. TicketID: OFE-4903
  74. Issue: FW: Failed order SO000149 for AID 1100068752
  75. Action: Order SO000149 shows status as Cancelled
  76. Status: Done
  77. Time Taken: 5min
  78.  
  79. TicketID: OFE-4905
  80. Issue: FW: Failed order SO000519 for AID 1100109226
  81. Action: Order SO000519 shows status as Long Running Operation. For SID 1177880, PCP's POA -> Operations -> Tasks -> Background -> Scheduled Tasks, shows Task ID 1177880 in Rescheduled status
  82. Status: Done
  83. Time Taken: 5min
  84.  
  85. TicketID: OFE-4907
  86. Issue: FW: Failed order SO000008 for AID 1100090592
  87. Action: Order SO000008 shows status as Completed
  88. Status: Done
  89. Time Taken: 5min
  90.  
  91. TicketID: OFE-4908
  92. Issue: FW: Failed order SO000009 for AID 1100090592
  93. Action: Order SO000009 shows status as Completed
  94. Status: Done
  95. Time Taken: 5min
  96.  
  97. TicketID: OFE-4909
  98. Issue: FW: Failed order CH000088 for AID 1100082092
  99. Action: Order CH000088 has failed with error "Invalid partnerId: 4991796". CS Team should contact VAR to check if PartnerID is correct. Have sent a mail to imcloudservicedesk@cloud.im
  100. Status: Done
  101. Time Taken: 15min
  102.  
  103. TicketID: OFE-4910
  104. Issue: FW: Failed order CH000032 for AID 1100016553
  105. Action: Order CH000032 has failed with error "Invalid partnerId: 2207735". CS Team should contact VAR to check if PartnerID is correct. Have sent a mail to imcloudservicedesk@cloud.im
  106. Status: Done
  107. Time Taken: 15min
  108.  
  109. TicketID: OFE-4911
  110. Issue: FW: Failed order CH000033 for AID 1100016553
  111. Action: Order CH000033 has failed with error "Invalid partnerId: 2207735". CS Team should contact VAR to check if PartnerID is correct. Have sent a mail to imcloudservicedesk@cloud.im
  112. Status: Done
  113. Time Taken: 15min
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