info: Your request is being processed. A representative will be with you momentarily.   Please do not share any credit card information via Web Chat.    Please place orders at www.digikey.com
info: Your Digi-Key representative for this Live-Help session is Lynnell_ext_1780.
Lynnell_ext_1780: Welcome to Digi-Key Live-Help. How may I assist you?
Tyler Bennett: I'd like to check why my order (151051213) is still pending?
Lynnell_ext_1780: do you have the sales order #?
Tyler Bennett: No, the order is still pending
Lynnell_ext_1780: You need to hit the submit button to submit the order.
Tyler Bennett: I got an email that says the order was received
Tyler Bennett: Your Salesorder Number is: 44782073
Tyler Bennett: The website does not list a salesorder and still says the order is pending
Lynnell_ext_1780: One moment
Lynnell_ext_1780: ok. that is your shopping cart. You will want to remove those otherwise it will be duplicated. SAles order 44782073 shipped yesterday.
Tyler Bennett: My account does not reflect any of that - https://db.tt/ZOHGgJUS
Lynnell_ext_1780: You should have received a ship confirmation from us yesterday.
Lynnell_ext_1780: I show your email as TJB1@PCT.EDU
Tyler Bennett: That's correct and I have not received any email
Tyler Bennett: My cart is empty and the latest order, the only one in the past 9 months is still pending
Lynnell_ext_1780: I will email a copy of the invoice to you
Tyler Bennett: Can you please send it to tyler.jacob.bennett@gmail.com
Tyler Bennett: My school email was disabled for some reason today
Lynnell_ext_1780: I have sent it.
Lynnell_ext_1780: Is there anything else I can help you with?
Tyler Bennett: Do I need to do something special to get my account to update?
Lynnell_ext_1780: you mean as far as your email address?
Tyler Bennett: No, my Digikey account still shows that as pending to me
Tyler Bennett: Also there is no sales order number
Lynnell_ext_1780: Web ID 151051213 has not been submitted. That is why it does not have a sales order #. You may either submit the order or you may empty your cart. We shipped sales order 44782073 yesterday.
Tyler Bennett: So how was the order that was shipped placed?
Lynnell_ext_1780: You placed it on the internet
Tyler Bennett: So why does it not show up in my account
Lynnell_ext_1780: One mment
Lynnell_ext_1780: They are 2 seperate orders
Lynnell_ext_1780: You were duplicating your order. Thats why you need to empty your cart if you don;t want this duplicated.
Tyler Bennett: my cart is empty
Lynnell_ext_1780: ok good. Then issue is resolved.
Lynnell_ext_1780: Is there anything else I can help you with?
Lynnell_ext_1780: Your web id for the order we shipped is 151062833
Tyler Bennett: The order does not show in my account
Lynnell_ext_1780: You are not a registered user.
Tyler Bennett: tjb1@pct.edu
Tyler Bennett: https://db.tt/Yvdn6SYr
Tyler Bennett: Please see picture above
Lynnell_ext_1780: I do not understand
Lynnell_ext_1780: That is not a Digi-Key web address
Tyler Bennett: The order is not in my account at all
Tyler Bennett: It is a dropbox link to a screenshot I took of my digikey account
Lynnell_ext_1780: One moment I will transfer you to registrations. Perhaps they can help you.
info: Please hold a moment while I transfer your chat.
info: Your Digi-Key representative for this Live-Help session is Donna_ext_1699.
Donna_ext_1699: Welcome to Digi-Key Live-Help. How may I assist you?
Tyler Bennett: WEB ID 151062833 is not showing up in my account
Donna_ext_1699: One moment while I check into that.
Tyler Bennett: The last assistant provided me with an invoice to the order yet I never received it originally and it still does not show in my account
Donna_ext_1699: The reason why it is not showing is that you are not a registered user of our website.
Tyler Bennett: I am logged in right now
Tyler Bennett: Customer Number 6604482
Donna_ext_1699: Is your address 826 LEE RUN RD Mahaffey, PA or 216 ROOSEVELT AVE APT 3, Horeseheads, NY?
Tyler Bennett: Both
Donna_ext_1699: You live at both places?
Tyler Bennett: Yes
Donna_ext_1699: You have 2 customer numbers the one for NY is customer number 7722661. One moment while I link the 2 addresses.
Donna_ext_1699: They are now linked. When you log in pick customer number 7722661 for NY & 6604482 for PA, which ever one you are shipping to.
Tyler Bennett: Ok thank you
Donna_ext_1699: You are welcome. Is there anything else I can help you with Tyler?
Tyler Bennett: That's all, have a nice night
info: Your chat transcript will be sent to tyler.jacob.bennett@gmail.com at the end of your chat.