[1:47:17 PM]William Lam:Is it possible for her to transfer you to the next level of support..? I mean, we have a lot of GoDaddy customers to register the name servers and eventually they were able to.
[1:47:24 PM]William Lam:And no. We don't manage the domain name, I can't do it for you
[1:47:27 PM]William Lam:Or else i would have.
[1:48:05 PM]William Lam:https://www.godaddy.com/help/add-my-own-host-names-as-nameservers-12320

Did you send her the link? It literally have the entire instruction on how to do it.
[1:49:23 PM]Shane:she's saying the name server has to come from the hosting company. yeah she just keeps saying it's not a valid name server and it's nothing they can do.
[1:49:43 PM]William Lam:I am not suppose to do this. But if you want, I can try to log into GoDaddy side for you.
[1:49:48 PM]William Lam:If you want me to, that is.
[1:49:56 PM]William Lam:I want to prove you that it can be done.
[1:50:02 PM]Shane:sure
[1:50:07 PM]William Lam:And those name servers are pre-configured on the server.
[1:50:17 PM]William Lam:And just let that GoDaddy Support go. Since she can't help anyway.
[1:50:50 PM]William Lam:Please provide me the login link, username/password
[1:51:21 PM]Shane:user: shaneharder
pass: NeverForget#321
[1:51:29 PM]William Lam:I need the login link as well, Shane. I am very sorry about that.
[1:51:44 PM]Shane:www.godaddy.com
[1:51:55 PM]William Lam:Haha. I should have guessed that.
[1:51:56 PM]William Lam:Give me a moment
[1:52:04 PM]Shane:ok
[1:53:58 PM]William Lam:I just did it...
[1:54:00 PM]William Lam:It was easy.
[1:54:22 PM]William Lam:Log in -> look for the domain name -> click DNS -> Hostname -> ns1 + add the IP -> click save -> add another one ns2 + add the IP
[1:54:29 PM]William Lam:That's all.
[1:54:32 PM]Shane:oh really?
[1:54:35 PM]William Lam:Yeah
[1:54:36 PM]William Lam:Really
[1:54:37 PM]William Lam:haha
[1:55:17 PM]William Lam:I registered them
[1:55:21 PM]William Lam:Now I am going to update them for you.
[1:55:45 PM]Shane:wow she's really confused
[1:55:47 PM]William Lam:
Nameservers
Using custom nameservers
Nameserver
ns1.hopsunited.org
ns2.hopsunited.org
[1:55:52 PM]William Lam:Go look into your own DNS portal on GoDaddy
[1:55:55 PM]William Lam:Easy.
[1:56:33 PM]William Lam:Oh well, at least it is done.
[1:56:39 PM]William Lam:Just need to wait for propagation.
[1:57:13 PM]Shane:yeah hopfully it updates through the whois system quickly, thank you so much for your help, i really appreciate it
[1:57:20 PM]William Lam:Not a problem man
[1:57:25 PM]William Lam:I totally feel how you were feeling
[1:57:46 PM]William Lam:I logged out from your account already.
[1:58:14 PM]William Lam:Do you have any other question for me, Shane? Ask anything, I will be more than happy to help.
[1:58:25 PM]Shane:lol she's so confused on how that worked. but that's great.. if i could give any better rating or feedback i would
[1:58:41 PM]William Lam:Hahah! You can always submit an email feedback@hostgator.com if you want.
[1:58:45 PM]William Lam:That would be much appreciated.
[1:58:53 PM]Shane:oh it's already propogated
[1:58:56 PM]William Lam:Sweet.
[1:58:58 PM]Shane:wow that was fast
[1:59:09 PM]William Lam:Let me check
[1:59:16 PM]William Lam:Yup.
[1:59:23 PM]William Lam:You just need to setup the cPanel and everything on the dedicated server.
[1:59:40 PM]Shane:she said she's going to make a note for future support staff
[1:59:53 PM]William Lam:Probably a good idea.