Hello Facebook Ads Team,

I understand that my ad account has been deactivated for Policy Violations, and I want to apologize for any lack of misunderstanding on my part as it is my number one goal to be 100% compliant with Facebook's advertising policies.

I want to make sure my customers and Facebook users get a positive experience at all times.

My intention is not to mislead or misdirect anyone and I would love help in making sure that doesn’t happen with my ads.

That being said, I would like to have a full review of my account in hopes that it can be reactivated.

I understand that Facebook is well within its rights to deactivate any account for policy violation, and I would appreciate it very much if you could explain to me which policies I have violated so that I can correct them.

I've taken a look at my ads over and over again, but I can't see which of my ads are in violation. I believe they are compliant with Facebook's standards.

There is only one thing I can think of, and that is we are promoting an offer for financial annuities. Do we need to use the "CREDIT" Special Ads Category to promote this? If so, please let me know and I will correct all of the ads and use the "CREDIT" Special Ads Category to relaunch them, and delete the current ones.

For example:

I have a working landing page and my ads do not show any broken
functionality.

I have no before and after pictures that might project a negative self-image.

I'm not promoting illegal products or prohibited goods.

I'm not making assertions about personal attributes.

I'm not promoting MLM, counterfeit documents, or spyware.

I'm not making misleading claims, referencing controversial content, or using
profanity.

I'm not using automatic animation or using techniques to hide the content of
my destination pages.

I understand that you cherish your users and want to give them the best user
experience, and I do not want to negatively affect their view of your company.

Please review my account and let me know what I need to do fix it to be 100% compliant so that I can avoid any future policy violations.

Thank You for understanding!