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Jul 19th, 2018
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  1. IF(ISNULL(ClosedDate),Now()- CreatedDate , ClosedDate - CreatedDate)
  2.  
  3. IF(AND(TEXT(myReason) == 'A', TEXT(myDesc)== 'Item1'), 10080, IF(AND(TEXT(myReason) == 'B', TEXT(myDesc)== 'Item2'), 10080,IF(AND(TEXT(myReason) == 'A', TEXT(myDesc)== 'Item3'), 1440,(this goes on for 200 items)
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