Hi Sergey,

I'm just getting back in touch about your recent order, sorry to hear you've not received any info on this.

Protecting our customers is really important to us and for security reasons, we can only discuss order and account information with the registered ASOS account holder.

Please contact us from the email address registered to your ASOS account as we use this to verify it's you contacting us. You can start a new query by clicking here. If you have many different email addresses, please ensure you email us from the one you've registered with ASOS and which relates to your order.

If you don't have access to that email address, you can just log into your ASOS account and change your registered address. If you'd like to change it, go to My Account, update your details and then click save.

For future orders, if you no longer have access to your email address or ASOS password, we'd recommend you to set up a new account with us.

I hope this helps Sergey, please let me know if there's anything else you need help with.

Best Wishes,

Lucia

ASOS Customer Care