Kayako Fusion 4.50

                                           Kayako Fusion 4.50

                                      Download link (license included):

                         http://filemates.com/ltw0mcprsikj/Kayako.Fusion.4.50.rar



Highlights

General

    More than 150 new features, improvements and fixes
    Ability to add private posts to tickets (not visible to customers)
    New live chat queuing mode - instead of round-robin, you can now have chats enter a shared pool with alerts sent to all available staff
    Customer ticket view improvements
    Removal of Zend and IonCube encoding for Download customers (no more encoders!)
    Kayako Desktop now uses Chromium for its browser and rendering

Reporting

    Custom field support in Reports
    Ability to generate reports based on month ranges

Kayako OnSite

    Ability to generate Kayako OnSite invitation codes for use outside of live chat
    Major Kayako OnSite networking improvements for speed and responsiveness
    Distributable installer is now digitally signed (no more security warnings)
    Manual disconnections now take effect immediately
    Now fully supports alpha-blended and tooltip windows

For developers

    New JavaScript framework based on backbone.js, now aligned with the SWIFT framework
    Improvements to the SWIFT framework for rapid development
    Custom field support in the Staff API

Changes
New features and improvements

    SWIFT-346 - Report generation based upon Custom Fields
    SWIFT-1884 - There should be one option to delete all the tickets from the trash
    SWIFT-2581 - Setting for creating a new ticket when client replies back on Resolved ticket status
    SWIFT-1127 - 'View Tickets' page on the help desk should be paginated
    SWIFT-1409 - Option to disable autoresponder for the tickets created via API
    SWIFT-2657 - Spelling error in Admin CP
    SWIFT-793 - In the HTML part of the outgoing emails, URLs should be treated as links and not as plain text
    SWIFT-2093 - Improvement in database queries couting number of activities on Dashboard
    SWIFT-1987 - Ticket API result should also returns template group name
    SWIFT-2287 - Report by Month Range
    SWIFT-1338 - Loop Rule -> Maximum Contacts -> Maximum Emails
    SWIFT-2267 - POP/IMAP setting are not being saved
    SWIFT-710 - Once the "Lost Password" is filled up by the clients, the "Lost Password" interface occurs again below the confirmation screen
    SWIFT-2125 - Help desk should consider 'reply-to' header as 'from' address, if 'From address' is not coming in raw headers.
    SWIFT-1081 - Quick Search ought to include resolved/closed tickets
    SWIFT-2516 - Rename test REST API to /Core/TestAPI (from /Core/Test)
    SWIFT-2711 - Left panel broken in Internet explorer for both Admin CP and Staff CP
    SWIFT-1854 - Typo in 't_cdisplayname' => 'Overriden Staff Name',

Fixes

    SWIFT-2401 - Custom Field Group -> Field Type "Custom" -> Value is been reseted when Ticket is updated via "Edit" Tab in Staff CP
    SWIFT-2600 - Knowledgebase article insert timing out on my.kayako.com
    SWIFT-2413 - Chat notifications and chat queue entries keep disappearing and reppearing
    SWIFT-2412 - Taking a chat in the queue makes KD think all chats in the queue have been accepted
    SWIFT-2411 - New chat notification delayed in queue mode
    SWIFT-2388 - console/index.php doesn't return a proper error exit code on failures
    SWIFT-2503 - If "View" settings for "Users" is disabled for "Base" group" under "Permissions: Staff" for a Team,then Unified Search by staff members under the concerned team result in no result & "Network Error: 500 - Internal Server Error" ( in Firebug)
    SWIFT-2293 - Knowledgebase Category Title broken in Knowledgebase filters at Support Center
    SWIFT-2240 - Pre-Parser rule option "Do Not Process Ticket Alert Rules" does not work
    SWIFT-2524 - URLs provided in the chat by staff members get redirects to incorrect link at client's end
    SWIFT-2532 - Dates are shown as numbers for GROUP BY
    SWIFT-2070 - Sound Alert does not work at client's side for new messages sent by staff member from KD
    SWIFT-2660 - Missing apps cause global exception
    SWIFT-1727 - Error while transferring a chat to staff group in Kayako Desktop
    SWIFT-2676 - "Login as user" from staff CP executes javascript code if user fullname has code like <script>alert('Hacked');</script>
    SWIFT-2704 - Getting error when clicking on Knowledgebase articles under Knowledgebase sub - category
    SWIFT-2675 - Direct link to article rating does not check if already rating done.
    SWIFT-2523 - 'Coral Seas' erroneously shares country-code with Australia
    SWIFT-2522 - [Notice]: Undefined Variable: _visitorRuleID (Visitor/class.SWIFT_VisitorData.php:216)
    SWIFT-1938 - Column 'escalatedtime' cannot be null (library/class.SWIFT.php:768)
    SWIFT-2365 - Failed to upload call recording! Reason: compressed;84068ca593e56402747e4b24f66bf17e;569198d22f23cba4af76be4ace68ffb5;112;123;
    SWIFT-2323 - Recently Used reports does not return any result under reports
    SWIFT-2067 - Tickets with department-linked statuses are not returned when querying across statuses
    SWIFT-2358 - Undefined index: HTTP_USER_AGENT when logging in via StaffAPI
    SWIFT-2142 - Date shown under History of Report does not get update as per Last run date
    SWIFT-2251 - Value of custom field type File, gets deleted, when users selects a new file to replace the existing one from Client Support Center
    SWIFT-2105 - Using Internet Explorer, the drop down filter menu is not getting updated immediately after creation of new filter
    SWIFT-2138 - Drop down is exceeding the box in client support center if status or priority text is long in view ticket page.
    SWIFT-2408 - PHP Fatal error: Class 'SWIFT_VisitorData' not found in /home/helpatl/public_html/__modules/livechat/visitor/class.Controller_HTML.php on line 319
    SWIFT-2118 - Searching Organization results in a error message
    SWIFT-1968 - Views linked with department are not working as expected, if its View Scope is set to team
    SWIFT-2198 - Yellow color is automatically selected while editing a note.
    SWIFT-2309 - Extra code is showing if subject contains closing script tag.
    SWIFT-2160 - Select Custom Field Values get overwritten, if we add more values in it.
    SWIFT-2341 - Attachment is removed while forwarding an email using pre-parser rule.
    SWIFT-1957 - Due time should not be affected when saving a draft ticket reply
    SWIFT-2171 - During live chat message '0' does does not reach to Staff
    SWIFT-2081 - Spell checker in not working in tinyMCE editor
    SWIFT-1877 - Error while importing troublshooter data
    SWIFT-2166 - Filtering macros under the 'Root' category returns 0 results
    SWIFT-2438 - Error in Error log
    SWIFT-1925 - Trying to update GeoIP index, get this error
    SWIFT-2068 - Online status icon for Staff API users missing
    SWIFT-2056 - 'Save' feature under Admin CP > Mail Parser > Parser Log does not work
    SWIFT-2217 - Function reParse($_parserLogId) contains same if twice
    SWIFT-1828 - Missing backslashes on Quick Insert KB
    SWIFT-1793 - Auto Close functionality does not work for "User Group" criteria.
    SWIFT-1924 - trim email on validate
    SWIFT-2350 - While merging the tickets, the value of 'Title/Position' field (under the user account) gets duplicated within the merged ticket.
    SWIFT-2387 - Application of 'magic_quotes_runtime' property check (should be 'Off') during setup
    SWIFT-1823 - While using regular expression in breaklines, backslash gets stripped off
    SWIFT-2318 - Absence of trailing slash in product URL gives error: Undefined index: path (Interface/class.SWIFT_Interface.php:395)
    SWIFT-2361 - 'Tickets.Replies to Resolve' field in KQL report is not producing any results.
    SWIFT-2527 - SWIFT_Router doesn't update the raw module name while updating module
    SWIFT-1554 - When users are logged into their associated template group, they can easily switch to other template group by changing the URL
    SWIFT-1875 - Password reset email always contain default template group URL in body even password reset request is made after accessing specific template group.
    SWIFT-2340 - [Notice]: Undefined index: c_1 (View/class.SWIFT_TicketViewRenderer.php:500)
    SWIFT-1905 - Error in ticket view which is showing custom fields after deleting that custom field.
    SWIFT-2022 - Double equal-to symbol is missing in if condition under CanStaffView() function
    SWIFT-1794 - Using long department name disrupts the New ticket window
    SWIFT-1936 - URLs are not clickable in ticket notes
    SWIFT-674 - Issue in Collapse / Expand button of Macro Categories
    SWIFT-1984 - UNSERIALIZE FAILED error in manage tickets when any ticket is having linked select custom field with encrypted data.
    SWIFT-658 - While sorting the Macros replies by clicking on 'Macro Title', it displays a blank page
    SWIFT-2104 - Invalid knowledgebase RSS data when validate using feedvalidator
    SWIFT-2036 - Flag is not affecting on the ticket view page when staff cp accessed in KD or IE8
    SWIFT-1824 - Download Section without any category do not get imported while importing the database from v3 to v4
    SWIFT-2114 - '&' sign not render correctly under drop down list of Department field (Admin CP > Mail Parser > Email Queues > select email queue > Ticket Options)
    SWIFT-2374 - Creation date format issue in reports
    SWIFT-2296 - Issues with "Linked Select" custom field
    SWIFT-2525 - Staff can not generate report for tickets having billing entries.
    SWIFT-1817 - UI bug if tag cloud has long name
    SWIFT-2541 - AddTab() doesn't support custom icons (passing URLs)
    SWIFT-776 - If we minimize the department tree while viewing ticket list in Staff CP, department tree should remain minimized even after next login
    SWIFT-1502 - Disabled staff user accounts are included in the staff license count
    SWIFT-1994 - Custom Field Type 'File' does not retain the uploaded file for other fields when we upload it for one custom field in Staff CP
    SWIFT-2079 - In v4, "ishtml" field in 'swticketposts' table by default set to 0 even it was set to 1 for HTML emails in v3 ('swticketposts' table) before import.
    SWIFT-2554 - Invalid News RSS data when validate using feedvalidator
    SWIFT-2304 - If we are specifying backslashes with bracket expression([,]) while creating regex in the help desk, backslashes are getting removed
    SWIFT-2593 - Random generated string should remove from URL
    SWIFT-2597 - KB articles aren't loading
    SWIFT-2628 - LoginShare Organization Blank Causes Error
    SWIFT-2629 - Incorrect JS path
    SWIFT-2096 - Count of tickets in Staff CP Dashboard > Unassigned shows incorrect count
    SWIFT-2100 - Disabling the option 'Mail Send-Queue' results Fatal error: Call to a member function getFieldBody() on a non-object , while inserting new News article
    SWIFT-2621 - Wrong due time is applied on tickets (created in non-working hours), if user selects any time zone (other than Default) in his profile.
    SWIFT-2626 - Need to re-click on Hide Resolved Tickets, once client clicked on View Resolved Tickets in his account under View Tickets
    SWIFT-2651 - Bad CSS syntax for .calendartop in clientcss
    SWIFT-2654 - [Notice]: Undefined offset: 2 (Rule/class.SWIFT_VisitorRule.php:975)
    SWIFT-2039 - Clicking on Tag under Tag Cloud does not show tickets moved to Trash
    SWIFT-2665 - Error is logged if main staff leaves chat and observer is still in the chat.
    SWIFT-2446 - If the end user closes their chat window before it's accepted, the chat stays in queue with a status of "pending."
    SWIFT-2445 - Transfer chats aren't showing up in the queue at all.
    SWIFT-1958 - While importing the data from v3 to v4, Parser rules that had criteria with an 'AND' gets changed to 'OR' and vice versa
    SWIFT-814 - Error thrown while creating a tikcet for user, if staff is not allowed to view 'User' tab
    SWIFT-1346 - Ticket subject in ticket view is permanently truncated regardless of column width
    SWIFT-2639 - While exporting the reports data, "Date" field value shows incorrect time
    SWIFT-2410 - userid field always set to 0 in case send email option, if ticket is created using recurrence.
    SWIFT-1477 - 1062:Duplicate entry '76101-1601' for key 2
    SWIFT-2332 - [Warning]: mcrypt_encrypt() [function.mcrypt-encrypt]: Size of key is too large for this algorithm (Cookie/class.SWIFT_Cookie.php:76)
    SWIFT-2652 - Files sent from KD shows a blank page at client side
    SWIFT-1743 - "Controller_Chat" Controller has no function declaration for "faviconico" Action in SWIFT Module "livechat"visitor (library/class.SWIFT.php:765)
    SWIFT-1563 - Category ID is not considered in the complete link to a knowledgebase article
    SWIFT-1392 - Task log does not get updated after manual excution of cron task from web browser
    SWIFT-1804 - UI bug if user/staff's designation has long name
    SWIFT-1759 - Remove 'Notify App' option from Notifications area
    SWIFT-2377 - Whitespace entered into live chat/ticket search by ID field not stripped
    SWIFT-2625 - GeoIP phrasing update
    SWIFT-2661 - json_encode() UTF issue on upgrade
    SWIFT-2705 - Downloading an attachment pushed from KD during chat does not provide file to download.
    SWIFT-2723 - Bounce back messages for PIPE email queue
    SWIFT-2748 - Live Chat - language change not work
    SWIFT-2751 - Invalid data provided in ./__apps/tickets/staff/class.Controller_Ticket.php:2583
    SWIFT-2730 - Warning message is displayed when staff joins a chat as observer.
    SWIFT-2780 - Reduce the logs clearing time