async store({request, response, auth}) {
        const user = await auth.getUser()

        // validate form input
        const validation = await Validator.validateAll(request.all(), {
            title: 'required',
            category: 'required',
            priority: 'required',
            message: 'required'
        })

        if (validation.fails()) {
            await request
                .withAll()
                .andWith({ errors: validation.messages() })
                .flash()

            return response.redirect('back')
        }

        const ticket = await Ticket.create({
            title: request.input('title'),
            user_id: user.id,
            ticket_id: randomstring({length: 10}),
            category_id: request.input('category'),
            priority: request.input('priority'),
            message: request.input('message'),
            status: "Open",
        })

        await request.with({ status: `A ticket with ID: #${ticket.ticket_id} has been opened.` }).flash()

        response.redirect('back')
    }