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  1. 01:24:01 [DEBUG] [ChatController] prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:37143:49473- Websocket client initalized
  2. app.min.js?v=43.0.444:11 01:24:01 [WARN] [RemoteControl] New state 'loaded', was 'disconnected'. Msg: noVNC ready: native WebSockets, canvas rendering
  3. app.min.js?v=43.0.444:11 01:24:01 [WARN] [RemoteControl] New state 'connect', was 'loaded'.
  4. app.min.js?v=43.0.444:11 01:24:01 [DEBUG] [RANG] 1456874641937:37143:49473:{f558da90-dfd4-11e5-bde9-d307aca4c87b}- Rang.connect
  5. app.min.js?v=43.0.444:11 01:24:01 [WARN] [RemoteControl] New state 'ProtocolVersion', was 'connect'. Msg: Starting VNC handshake
  6. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [WebSocketClient] channel: prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:37143:49473 publish: {"type":"init","userId":10103,"username":"Agent","userType":"agent","sessionId":37143,"sessionDeviceId":49473}
  7. 2app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [PubSub] Publish on prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:37143:49473
  8. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [SessionController] 37143 - Received System Message {"id":2699053,"session_id":37143,"user_id":1,"user_display_name":"system","time_created":"2016-03-01T23:24:02.200Z","important":false,"note":"system_chat_start_agent","note_type":"system","note_json":{}}
  9. app.min.js?v=43.0.444:11 01:24:02 [INFO] [UserMessageService] User message publish on channel: %s, message: %s prod:user_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:user:10103 {"session_id":37156,"user_id":10103,"username":"denis.k@upbill.com","message_event":"user_session_assign_accept","message_payload":"{}"}
  10. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [WebSocketClient] channel: prod:user_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:user:10103 publish: {"session_id":37156,"user_id":10103,"username":"denis.k@upbill.com","message_event":"user_session_assign_accept","message_payload":"{}"}
  11. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37143,"external_id":null,"session_device_id":49473,"event":"remote_server_connected"}
  12. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [RemoteConnectionStat] 37143:49473- State Transition connecting -> connected
  13. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [RemoteConnectionCtl] 37143:49473- onWSOpen
  14. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [RANG] 1456874641937:37143:49473:{f558da90-dfd4-11e5-bde9-d307aca4c87b}- Rang send_connect
  15. app.min.js?v=43.0.444:11 01:24:02 [INFO] [Default] Last interaction time: 171
  16. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [NavController] Hard session assignment detected - opening session 37156
  17. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_session_assign","user_id":10103,"msg_payload":{"id":10103,"session_id":37156,"from_user_id":null,"time_modified":"2016-03-01T23:24:02.570Z"}}
  18. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [RANG] 1456874641937:37143:49473:{f558da90-dfd4-11e5-bde9-d307aca4c87b}- Connect Response Received
  19. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [RANG] 1456874641937:37143:49473:{f558da90-dfd4-11e5-bde9-d307aca4c87b}- Version sent
  20. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10103,"msg_payload":{"id":10103,"session_count":4}}
  21. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [RANG] 1456874641937:37143:49473:{f558da90-dfd4-11e5-bde9-d307aca4c87b}- Version Received: 2
  22. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [RANG] 1456874641937:37143:49473:{f558da90-dfd4-11e5-bde9-d307aca4c87b}- Admin Connect sent
  23. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [SessionController] 37156 - SessionController initialized
  24. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [SessionTimerControll] SessionTimerController initialized 37156
  25. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [DeliverySessionTools] 37156 - DeliverySessionToolsController initialized
  26. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [DevicePresenceServic] 37156:49488- device presence service subscribe
  27. app.min.js?v=43.0.444:11 01:24:02 [INFO] [DevicePresenceServic] 37156:49488- prod:remote:7832ca80-dfd9-11e5-ab0d-03868d3f9359 subscribe
  28. app.min.js?v=43.0.444:11 01:24:02 [INFO] [SystemMessageService] System message publish on channel: %s, message: %s prod:system_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:session:37156 {"session_id":37156,"user_id":10103,"username":"denis.k@upbill.com","message_text":"system_workflow_switch","message_payload":{"connectionId":1,"workflow":"PC Repair for Technicians"}}
  29. app.min.js?v=43.0.444:11 01:24:02 [DEBUG] [WebSocketClient] channel: prod:system_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:session:37156 publish: {"session_id":37156,"user_id":10103,"username":"denis.k@upbill.com","message_text":"system_workflow_switch","message_payload":{"connectionId":1,"workflow":"PC Repair for Technicians"}}
  30. app.min.js?v=43.0.444:11 01:24:03 [DEBUG] [RemoteToolbarCtl] 37156:49488- RemoteToolbarController initialized
  31. app.min.js?v=43.0.444:11 01:24:03 [DEBUG] [RemoteConnectionCtl] 37156:49488- RemoteConnectionController initialized
  32. app.min.js?v=43.0.444:11 01:24:03 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"external_id":null,"session_device_id":49488,"event":"remote_view_show"}
  33. app.min.js?v=43.0.444:11 01:24:03 [INFO] [DevicePresenceServic] 37156:49488- request to get presence data
  34. app.min.js?v=43.0.444:11 01:24:03 [DEBUG] [DevicePresenceServic] 37156:49488- prod:remote:7832ca80-dfd9-11e5-ab0d-03868d3f9359 device presence service get client config
  35. app.min.js?v=43.0.444:11 01:24:03 [DEBUG] [WebSocketClient] channel: prod:remote:7832ca80-dfd9-11e5-ab0d-03868d3f9359 publish: {"type":"getClientConfig","context":{"ses_id":37156,"external_id":null,"consumer_id":26853,"agent_id":10103,"agent_name":"denis.k@upbill.com","tenant":"upclick","tenantId":"2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6","platform":"NA","device_name":"NA","id":49488,"connection_id":"7832ca80-dfd9-11e5-ab0d-03868d3f9359"},"id":49488,"session_id":37156,"connection_id":"7832ca80-dfd9-11e5-ab0d-03868d3f9359","agent_info":{"agent_id":10103,"unique_id":53472}}
  36. app.min.js?v=43.0.444:11 01:24:03 [DEBUG] [RemoteToolsControlle] 49488 - RemoteToolsController initialized connection
  37. app.min.js?v=43.0.444:11 01:24:04 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10103,"msg_payload":{"id":10103,"session_count":5}}
  38. app.min.js?v=43.0.444:11 01:24:04 [DEBUG] [SessionController] 37156 - Received device info {"id":30799,"name":"PC","os":"Windows 10","time_created":"2016-03-01T18:16:42.037332+00:00","time_modified":"2016-03-01T18:16:42.037332+00:00","time_deleted":null,"os_variant":"Home","os_arch":"64-bit","os_version":"10.0.10586","os_lang":"English","os_sp_minor":"0","os_sp_major":"0","host":"JKIMBROUGH-PC","model":"Inspiron 570 ","serial":"FLY9GQ1","vendor":"Dell Inc.","memory":"6172938240","owner":"J.KIMBROUGH","swap_space":null,"av_prods":"[{\"enabled\":true,\"latest\":true,\"name\":\"Windows Defender\",\"version\":\"4.9.10586.0\"}]\n","unique_id":null,"ip_address_public":"174.64.22.59","networkInfo":[{"id":68242,"device_id":30799,"network_type":"ethernet","description":"Broadcom NetLink (TM) Gigabit Ethernet","ip_address":"192.168.1.12","mac_address":"F0:4D:A2:EA:5A:1D","active":true}],"avlist":[{"name":"avast! Antivirus","version":"10.4.2233.1299","operator":"=","type":"blacklist"}],"antivirus":"Windows Defender"}
  39. app.min.js?v=43.0.444:11 01:24:04 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37143,"external_id":null,"session_device_id":49473,"event":"remote_connected"}
  40. app.min.js?v=43.0.444:11 01:24:04 [DEBUG] [RemoteConnectionStat] 37143:49473- State Transition connected -> ready
  41. app.min.js?v=43.0.444:11 01:24:04 [DEBUG] [RemoteConnectionCtl] 37143:49473- onRangReady
  42. app.min.js?v=43.0.444:11 01:24:04 [DEBUG] [RANG] 1456874641937:37143:49473:{f558da90-dfd4-11e5-bde9-d307aca4c87b}- PROTOCOL STARTING
  43. app.min.js?v=43.0.444:11 01:24:04 [DEBUG] [RANG] 1456874641937:37143:49473:{f558da90-dfd4-11e5-bde9-d307aca4c87b}- Starting RANG.
  44. app.min.js?v=43.0.444:11 01:24:04 [INFO] [SystemMessageService] System message publish on channel: %s, message: %s prod:system_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:session:37143 {"session_id":37143,"user_id":10103,"username":"denis.k@upbill.com","message_text":"system_remote_connect","message_payload":{"platform":"Windows 10","device_name":"System Product Name"}}
  45. app.min.js?v=43.0.444:11 01:24:04 [DEBUG] [WebSocketClient] channel: prod:system_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:session:37143 publish: {"session_id":37143,"user_id":10103,"username":"denis.k@upbill.com","message_text":"system_remote_connect","message_payload":{"platform":"Windows 10","device_name":"System Product Name"}}
  46. app.min.js?v=43.0.444:11 01:24:04 [DEBUG] [DevicePresenceServic] 37156:49488- prod:remote:7832ca80-dfd9-11e5-ab0d-03868d3f9359 device presence service get client config
  47. app.min.js?v=43.0.444:11 01:24:05 [INFO] [RemoteConnectionCtl] 37156:49488- We need to capture stats. Time left = 4210314.2491999995 minutes.
  48. app.min.js?v=43.0.444:11 01:24:05 [DEBUG] [SessionController] 37143 - Received System Message {"id":2699056,"session_id":37143,"user_id":10103,"user_display_name":"denis.k@upbill.com","time_created":"2016-03-01T23:24:05.053Z","important":false,"note":"system_remote_connect","note_type":"system","note_json":{"platform":"Windows 10","device_name":"System Product Name"}}
  49. app.min.js?v=43.0.444:11 01:24:05 [WARN] [RemoteControl] New state 'Security', was 'ProtocolVersion'. Msg: Sent ProtocolVersion: 004.000
  50. app.min.js?v=43.0.444:11 01:24:05 [WARN] [RemoteControl] New state 'Authentication', was 'Security'. Msg: Authenticating using scheme: 1
  51. app.min.js?v=43.0.444:11 01:24:05 [WARN] [RemoteControl] New state 'SecurityResult', was 'Authentication'.
  52. app.min.js?v=43.0.444:11 01:24:05 [WARN] [RemoteControl] New state 'ClientInitialisation', was 'SecurityResult'. Msg: Authentication OK
  53. app.min.js?v=43.0.444:11 01:24:05 [WARN] [RemoteControl] New state 'ServerV4MsgType', was 'ClientInitialisation'. Msg: Authentication OK
  54. app.min.js?v=43.0.444:11 01:24:05 [DEBUG] [WebSocketClient] channel: prod:remote:7832ca80-dfd9-11e5-ab0d-03868d3f9359 publish: {"type":"getClientConfig","context":{"ses_id":37156,"external_id":null,"consumer_id":26853,"agent_id":10103,"agent_name":"denis.k@upbill.com","tenant":"upclick","tenantId":"2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6","platform":"NA","device_name":"NA","id":49488,"connection_id":"7832ca80-dfd9-11e5-ab0d-03868d3f9359"},"id":49488,"session_id":37156,"connection_id":"7832ca80-dfd9-11e5-ab0d-03868d3f9359","agent_info":{"agent_id":10103,"unique_id":53472}}
  55. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [DevicePresenceServic] 37156:49488- Creating VNCConnector in 1 - channel prod:remote:7832ca80-dfd9-11e5-ab0d-03868d3f9359 {"id":49488,"connection_id":"7832ca80-dfd9-11e5-ab0d-03868d3f9359","symmetric_key":"8uD0TbHxkrUbwRHQyIdM1VJYz7k4L+HwfncJ9PYjtCmfDNPA6ykOAFV1w+//NRC/KuQZ6rauZQIDve1rsC+XBg==","os_id":1,"os_name":"Windows","connect_page_id":null,"opentok_session_id":null,"session_id":37156,"nexusRelayWS":"wss://relay-162-242-140-215.nexus.support.com","nexusRelay":"162.242.156.55:443","passed_agent_id":10103,"passed_unique_id":53472,"esource":"getClientConfig"}
  56. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [VNCConnector] 37156:49488:1- VNCConnector created
  57. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"external_id":null,"session_device_id":49488,"event":"remote_connect_start"}
  58. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [RemoteConnectionStat] 37156:49488- State Transition undefined -> connecting
  59. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [CommandChannel] 37156:49488- trying to connect to command channel
  60. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10166,"msg_payload":{"id":10166,"session_count":3}}
  61. app.min.js?v=43.0.444:11 01:24:06 [INFO] [CommandChannel] 37156:49488- command channel connected
  62. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [ChatController] prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:37156:49488- Chat Controller initialized
  63. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [ChatController] prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:37156:49488- Websocket client initalized
  64. app.min.js?v=43.0.444:11 01:24:06 [WARN] [RemoteControl] New state 'loaded', was 'disconnected'. Msg: noVNC ready: native WebSockets, canvas rendering
  65. app.min.js?v=43.0.444:11 01:24:06 [WARN] [RemoteControl] New state 'connect', was 'loaded'.
  66. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [RANG] 1456874646682:37156:49488:{7832ca80-dfd9-11e5-ab0d-03868d3f9359}- Rang.connect
  67. app.min.js?v=43.0.444:11 01:24:06 [WARN] [RemoteControl] New state 'ProtocolVersion', was 'connect'. Msg: Starting VNC handshake
  68. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10084,"msg_payload":{"id":10084,"session_count":3}}
  69. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [WebSocketClient] channel: prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:37156:49488 publish: {"type":"init","userId":10103,"username":"Agent","userType":"agent","sessionId":37156,"sessionDeviceId":49488}
  70. app.min.js?v=43.0.444:11 01:24:06 [DEBUG] [PubSub] Publish on prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:37156:49488
  71. 4app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [PubSub] Publish on prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:37156:49488
  72. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [SessionController] 37156 - Received System Message {"id":2699057,"session_id":37156,"user_id":1,"user_display_name":"system","time_created":"2016-03-01T23:24:06.894Z","important":false,"note":"system_chat_start_agent","note_type":"system","note_json":{}}
  73. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10078,"msg_payload":{"id":10078,"session_count":6}}
  74. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"external_id":null,"session_device_id":49488,"event":"remote_server_connected"}
  75. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [RemoteConnectionStat] 37156:49488- State Transition connecting -> connected
  76. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [RemoteConnectionCtl] 37156:49488- onWSOpen
  77. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [RANG] 1456874646682:37156:49488:{7832ca80-dfd9-11e5-ab0d-03868d3f9359}- Rang send_connect
  78. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [RANG] 1456874646682:37156:49488:{7832ca80-dfd9-11e5-ab0d-03868d3f9359}- Connect Response Received
  79. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [RANG] 1456874646682:37156:49488:{7832ca80-dfd9-11e5-ab0d-03868d3f9359}- Version sent
  80. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [RANG] 1456874646682:37156:49488:{7832ca80-dfd9-11e5-ab0d-03868d3f9359}- Version Received: 2
  81. app.min.js?v=43.0.444:11 01:24:07 [DEBUG] [RANG] 1456874646682:37156:49488:{7832ca80-dfd9-11e5-ab0d-03868d3f9359}- Admin Connect sent
  82. app.min.js?v=43.0.444:11 01:24:08 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"external_id":null,"session_device_id":49488,"event":"remote_connected"}
  83. app.min.js?v=43.0.444:11 01:24:08 [DEBUG] [RemoteConnectionStat] 37156:49488- State Transition connected -> ready
  84. app.min.js?v=43.0.444:11 01:24:08 [DEBUG] [RemoteConnectionCtl] 37156:49488- onRangReady
  85. app.min.js?v=43.0.444:11 01:24:08 [DEBUG] [RANG] 1456874646682:37156:49488:{7832ca80-dfd9-11e5-ab0d-03868d3f9359}- PROTOCOL STARTING
  86. app.min.js?v=43.0.444:11 01:24:08 [INFO] [SystemMessageService] System message publish on channel: %s, message: %s prod:system_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:session:37156 {"session_id":37156,"user_id":10103,"username":"denis.k@upbill.com","message_text":"system_remote_connect","message_payload":{"platform":"Windows 10","device_name":"Inspiron 570 "}}
  87. app.min.js?v=43.0.444:11 01:24:08 [DEBUG] [WebSocketClient] channel: prod:system_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:session:37156 publish: {"session_id":37156,"user_id":10103,"username":"denis.k@upbill.com","message_text":"system_remote_connect","message_payload":{"platform":"Windows 10","device_name":"Inspiron 570 "}}
  88. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] The fbu timer timed out
  89. app.min.js?v=43.0.444:11 01:24:08 [DEBUG] [RANG] 1456874646682:37156:49488:{7832ca80-dfd9-11e5-ab0d-03868d3f9359}- Starting RANG.
  90. app.min.js?v=43.0.444:11 01:24:08 [INFO] [Default] Last interaction time: 486
  91. app.min.js?v=43.0.444:11 01:24:08 [DEBUG] [SessionController] 37156 - Received System Message {"id":2699058,"session_id":37156,"user_id":10103,"user_display_name":"denis.k@upbill.com","time_created":"2016-03-01T23:24:08.076Z","important":false,"note":"system_remote_connect","note_type":"system","note_json":{"platform":"Windows 10","device_name":"Inspiron 570 "}}
  92. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'Security', was 'ProtocolVersion'. Msg: Sent ProtocolVersion: 004.000
  93. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'Authentication', was 'Security'. Msg: Authenticating using scheme: 1
  94. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'SecurityResult', was 'Authentication'.
  95. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'ServerV4EnableExtension', was 'ServerV4MsgType'. Msg: Authentication OK
  96. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'ServerV4MsgType', was 'ServerV4EnableExtension'. Msg: Authentication OK
  97. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'ServerV4EnableExtension', was 'ServerV4MsgType'. Msg: Authentication OK
  98. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'ServerV4MsgType', was 'ServerV4EnableExtension'. Msg: Authentication OK
  99. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'ServerInitialisation', was 'ServerV4MsgType'. Msg: Authentication OK
  100. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'normal', was 'ServerInitialisation'. Msg: Connected (encrypted) to: ROGER-PC
  101. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'ClientInitialisation', was 'SecurityResult'. Msg: Authentication OK
  102. app.min.js?v=43.0.444:11 01:24:08 [WARN] [RemoteControl] New state 'ServerV4MsgType', was 'ClientInitialisation'. Msg: Authentication OK
  103. app.min.js?v=43.0.444:11 01:24:09 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10166,"msg_payload":{"id":10166,"session_count":4}}
  104. app.min.js?v=43.0.444:11 01:24:09 [INFO] [RemoteConnectionCtl] 37143:49473- onFBUReceived
  105. app.min.js?v=43.0.444:11 01:24:09 [INFO] [RemoteConnectionCtl] 37143:49473- RCController onFBUReceived
  106. app.min.js?v=43.0.444:11 01:24:09 [INFO] [RemoteConnectionCtl] 37143:49473- before determineIfWeWantToCollectStats
  107. app.min.js?v=43.0.444:11 01:24:09 [INFO] [RemoteConnectionCtl] 37143:49473- We need to capture stats. Time left = 4210314.1790000005 minutes.
  108. app.min.js?v=43.0.444:11 01:24:09 [INFO] [RemoteConnectionCtl] 37143:49473- after determineIfWeWantToCollectStats
  109. app.min.js?v=43.0.444:11 01:24:09 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10195,"msg_payload":{"id":10195,"session_count":2}}
  110. app.min.js?v=43.0.444:11 01:24:10 [DEBUG] [DevicePresenceServic] 37143:49473- Ignoring Windows / Mac VNC message 2 - channel prod:remote:f558da90-dfd4-11e5-bde9-d307aca4c87b {"event":"rc_screen_capture_method"}
  111. app.min.js?v=43.0.444:11 01:24:10 [DEBUG] [SessionController] 37143 - Received System Message {"id":2699061,"session_id":37143,"user_id":10107,"user_display_name":"hamza.s@upbill.com","time_created":"2016-03-01T23:24:09.889Z","important":false,"note":"system_rc_screen_capture_method","note_type":"system","note_json":{"customer":"Roger","platform":"Windows","device_name":"ROGER-PC","methodname":"Mirror Driver"}}
  112. app.min.js?v=43.0.444:11 01:24:10 [WARN] [RemoteControl] New state 'ServerV4EnableExtension', was 'ServerV4MsgType'. Msg: Authentication OK
  113. app.min.js?v=43.0.444:11 01:24:10 [WARN] [RemoteControl] New state 'ServerV4MsgType', was 'ServerV4EnableExtension'. Msg: Authentication OK
  114. app.min.js?v=43.0.444:11 01:24:10 [WARN] [RemoteControl] New state 'ServerV4EnableExtension', was 'ServerV4MsgType'. Msg: Authentication OK
  115. app.min.js?v=43.0.444:11 01:24:10 [WARN] [RemoteControl] New state 'ServerV4MsgType', was 'ServerV4EnableExtension'. Msg: Authentication OK
  116. app.min.js?v=43.0.444:11 01:24:10 [WARN] [RemoteControl] New state 'ServerInitialisation', was 'ServerV4MsgType'. Msg: Authentication OK
  117. app.min.js?v=43.0.444:11 01:24:10 [WARN] [RemoteControl] New state 'normal', was 'ServerInitialisation'. Msg: Connected (encrypted) to: JKIMBROUGH-PC
  118. app.min.js?v=43.0.444:1101:24:11 [INFO] [RemoteConnectionCtl] 37156:49488- onFBUReceived
  119. app.min.js?v=43.0.444:1101:24:11 [INFO] [RemoteConnectionCtl] 37156:49488- RCController onFBUReceived
  120. app.min.js?v=43.0.444:1101:24:11 [INFO] [RemoteConnectionCtl] 37156:49488- before determineIfWeWantToCollectStats
  121. app.min.js?v=43.0.444:1101:24:11 [INFO] [RemoteConnectionCtl] 37156:49488- We need to capture stats. Time left = 4210314.148750001 minutes.
  122. app.min.js?v=43.0.444:1101:24:11 [INFO] [RemoteConnectionCtl] 37156:49488- after determineIfWeWantToCollectStats
  123. app.min.js?v=43.0.444:1101:24:11 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10125,"msg_payload":{"id":10125,"session_count":3}}
  124. app.min.js?v=43.0.444:1101:24:11 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10193,"msg_payload":{"id":10193,"session_count":3}}
  125. app.min.js?v=43.0.444:1101:24:12 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10221,"msg_payload":{"id":10221,"session_count":2}}
  126. app.min.js?v=43.0.444:1101:24:13 [INFO] [Default] Last interaction time: 435
  127. app.min.js?v=43.0.444:1101:24:14 [INFO] [Default] Last interaction time: 884
  128. app.min.js?v=43.0.444:1101:24:15 [INFO] [Default] Last interaction time: 167
  129. app.min.js?v=43.0.444:1101:24:16 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10013,"msg_payload":{"id":10013,"session_count":1}}
  130. app.min.js?v=43.0.444:1101:24:17 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10107,"msg_payload":{"id":10107,"session_count":4}}
  131. app.min.js?v=43.0.444:11 01:24:18 [WARN] [RemoteControl] The fbu timer timed out
  132. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [DeliveryController] Inside tabClosed 36827
  133. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_view_pause"}
  134. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_pause"}
  135. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_tab_close"}
  136. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [SessionController] 36827 - Disposing remote service for connection 1
  137. app.min.js?v=43.0.444:1101:24:18 [INFO] [CommandChannel] 36827:49070- command channel dispose prod:mobilecommand:8a4c38b0-df10-11e5-ab0d-03868d3f9359
  138. app.min.js?v=43.0.444:1101:24:18 [INFO] [CommandChannel] 36827:49070- command channel disconnect
  139. app.min.js?v=43.0.444:1101:24:18 [INFO] [DevicePresenceServic] 36827:49070- prod:remote:8a4c38b0-df10-11e5-ab0d-03868d3f9359 device presence service unsubscribe
  140. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [SessionController] 36827 - Disposing remote service for connection 2
  141. app.min.js?v=43.0.444:1101:24:18 [INFO] [CommandChannel] 36827:49367- command channel dispose prod:mobilecommand:eb07fc50-dfb2-11e5-88d1-7dec0d781f23
  142. app.min.js?v=43.0.444:1101:24:18 [INFO] [CommandChannel] 36827:49367- command channel disconnect
  143. app.min.js?v=43.0.444:1101:24:18 [INFO] [DevicePresenceServic] 36827:49367- prod:remote:eb07fc50-dfb2-11e5-88d1-7dec0d781f23 device presence service unsubscribe
  144. app.min.js?v=43.0.444:1101:24:18 [INFO] [HeartbeatService] Unload Session 36827
  145. app.min.js?v=43.0.444:1101:24:18 [INFO] [ChatController] prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:36827:49070- close chat channel
  146. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [RemoteConnectionCtl] 36827:49070- disposing off remote connection
  147. app.min.js?v=43.0.444:11 01:24:18 [WARN] [RemoteControl] New state 'disconnect', was 'normal'. Msg: Disconnecting
  148. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [RemoteConnectionCtl] 36827:49367- disposing off remote connection
  149. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [RemoteConnectionStat] 36827:49367- State Transition undefined -> undefined
  150. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"session_device_id":49367,"session_workflow_id":45284,"workflow_version_id":10192,"workflow_step_uid":"32d6b776-75ba-48e4-8ed3-f03f196d10d1","session_workflow_step_id":351820,"event":"workflow_step_pause","source":"BTG"}
  151. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"external_id":null,"consumer_id":26666,"session_device_id":49367,"session_workflow_id":45284,"event":"workflow_pause","source":"BTG","workflow_version_id":10192}
  152. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37143,"consumer_id":26741,"event":"session_view"}
  153. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37143,"consumer_id":26741,"event":"session_start"}
  154. app.min.js?v=43.0.444:1101:24:18 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37143,"external_id":null,"consumer_id":26741,"session_device_id":49473,"event":"device_start"}
  155. 2app.min.js?v=43.0.444:1101:24:18 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37143,"external_id":null,"consumer_id":26741,"session_device_id":49473,"session_workflow_id":45352,"event":"workflow_start","source":"BTG","workflow_version_id":10184}
  156. app.min.js?v=43.0.444:1101:24:19 [DEBUG] [RemoteConnectionCtl] 36827:49070- WS Close {} disconnectReason undefined
  157. app.min.js?v=43.0.444:1101:24:19 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"external_id":null,"session_device_id":49070,"event":"remote_disconnected","data":"UNKNOWN"}
  158. app.min.js?v=43.0.444:1101:24:19 [DEBUG] [RemoteConnectionStat] 36827:49070- State Transition ready -> disconnected
  159. app.min.js?v=43.0.444:1101:24:19 [INFO] [RemoteConnectionCtl] 36827:49070- User disconnected. Not trying automatic reconnect. Last disconnect reason undefined
  160. app.min.js?v=43.0.444:1101:24:19 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10103,"msg_payload":{"id":10103,"session_count":4}}
  161. app.min.js?v=43.0.444:1101:24:19 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10103,"msg_payload":{"id":10103,"session_count":0}}
  162. app.min.js?v=43.0.444:1101:24:19 [DEBUG] [DevicePresenceServic] 37156:49488- Ignoring Windows / Mac VNC message 2 - channel prod:remote:7832ca80-dfd9-11e5-ab0d-03868d3f9359 {"event":"rc_screen_capture_method"}
  163. app.min.js?v=43.0.444:1101:24:19 [DEBUG] [SessionController] 37156 - Received System Message {"id":2699066,"session_id":37156,"user_id":10122,"user_display_name":"muhammad.khan@upbill.com","time_created":"2016-03-01T23:24:18.868Z","important":false,"note":"system_rc_screen_capture_method","note_type":"system","note_json":{"customer":"Jerry","platform":"Windows","device_name":"JKIMBROUGH-PC","methodname":"Mirror Driver"}}
  164. app.min.js?v=43.0.444:11 01:24:19 [WARN] [RemoteControl] The fbu timer timed out
  165. app.min.js?v=43.0.444:1101:24:19 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10138,"msg_payload":{"id":10138,"session_count":4}}
  166. app.min.js?v=43.0.444:1101:24:20 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37143,"consumer_id":26741,"event":"session_view_pause"}
  167. app.min.js?v=43.0.444:1101:24:20 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37143,"consumer_id":26741,"event":"session_pause"}
  168. app.min.js?v=43.0.444:1101:24:20 [INFO] [Default] Last interaction time: 520
  169. app.min.js?v=43.0.444:1101:24:20 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10192,"msg_payload":{"id":10192,"session_count":1}}
  170. app.min.js?v=43.0.444:1101:24:22 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10203,"msg_payload":{"id":10203,"session_count":1}}
  171. app.min.js?v=43.0.444:1101:24:22 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10188,"msg_payload":{"id":10188,"session_count":1}}
  172. app.min.js?v=43.0.444:1101:24:22 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10121,"msg_payload":{"id":10121,"session_count":1}}
  173. app.min.js?v=43.0.444:1101:24:22 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10103,"msg_payload":{"id":10103,"session_count":4}}
  174. app.min.js?v=43.0.444:1101:24:23 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10136,"msg_payload":{"id":10136,"session_count":2}}
  175. app.min.js?v=43.0.444:1101:24:24 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10222,"msg_payload":{"id":10222,"session_count":9}}
  176. app.min.js?v=43.0.444:11 01:24:25 [WARN] [RemoteControl] The fbu timer timed out
  177. app.min.js?v=43.0.444:11 01:24:25 [INFO] [Default] Last interaction time: 2330
  178. app.min.js?v=43.0.444:11 01:24:25 [WARN] [Default] Something took too long to load: 2330ms
  179. app.min.js?v=43.0.444:11 01:24:25 [WARN] [Default] <div id="restOftheBody"> <div id="navController">
  180. <div>
  181. <div>
  182. <ul>
  183. <li id="menu-toggle">
  184. <button>
  185. <span><i></i> Menu</span>
  186. </button>
  187. </li>
  188. <li id="bb22ec3e-1887-47e1-b1b0-ea2ab7a67c9e">
  189. <a href="#NavFolder/navigator">
  190. <span></span>
  191. <span>Navigator</span>
  192. </a>
  193. </li>
  194. </ul>
  195. </div>
  196. <div>
  197. <!-- <div>
  198. <a><i></i><span>Support & Feedback</span></a>
  199. </div> -->
  200.  
  201. <span>
  202. <input id="redgreenswitch" type="checkbox" name="redgreenswitch">
  203. <label for="redgreenswitch">
  204. <div></div>
  205. <div></div>
  206. </label>
  207. </span>
  208.  
  209. <div>
  210. <span data-toggle="dropdown"><i></i></span>
  211. <span data-toggle="dropdown"><i></i></span>
  212. <div data-toggle="dropdown">
  213. <div>
  214. <ul>
  215. <li><a>Reset Password</a></li>
  216.  
  217. <li><a href="#" onclick="FreshWidget.show(); return false;">Help</a></li>
  218. <li><a>Sign Out</a></li>
  219. </ul>
  220. </div>
  221. </div>
  222. </div>
  223.  
  224. <div>
  225. <img src="/images/supportcom_nexus_blackbg_logo.gif" height="40" width="191">
  226. </div>
  227.  
  228. </div>
  229. </div>
  230.  
  231. <div>
  232. <div>
  233. <ul id="test" selected="selected" children="selectedFolder.Children" parentname="'test'"> </ul>
  234. </div>
  235. <div id="breadcrumb">
  236.  
  237. </div>
  238. </div>
  239.  
  240.  
  241. <div>
  242. <button>Feedback <i></i></button>
  243. </div>
  244. </div>
  245. <div>
  246. <div><div>
  247. <ul>
  248. <li active="newSessionTabActive" id="newSessionTab" select="pageTrack('/navigator/session/new')">
  249. <a href="" tab-heading-transclude=""><tab-heading>
  250. <span>NEW SESSION</span>
  251. </tab-heading></a>
  252. </li>
  253. <li id="existingSessionTab" active="active.existingSessionTabActive" select="pageTrack('/navigator/sessions/existing')">
  254. <a href="" tab-heading-transclude=""><tab-heading>
  255. <span>
  256. <span>EXISTING SESSIONS</span>
  257. </span>
  258. </tab-heading></a>
  259. </li>
  260. <li select="myOpenSessionsTabClick();pageTrack('/navigator/sessions/my_open');">
  261. <a href="" tab-heading-transclude=""><tab-heading>
  262. <span>
  263. <span>MY OPEN SESSIONS</span>
  264. </span>
  265. </tab-heading></a>
  266. </li>
  267.  
  268. <li heading="37123" active="session.active" select="pageTrack('/navigator/session/deliver')">
  269. <a href="" tab-heading-transclude=""><tab-heading>
  270. <span data-type="info" data-animation="am-fade-and-scale" data-title="David Greer<br />greer_david_f@sbcglobal.net" data-html="true" bs-tooltip="">
  271. <i></i>
  272. <i></i>
  273. 37123
  274. </span>
  275. <span>
  276. <i></i>
  277. </span>
  278. </tab-heading></a>
  279. </li><li heading="37270" active="session.active" select="pageTrack('/navigator/session/deliver')">
  280. <a href="" tab-heading-transclude=""><tab-heading>
  281. <span data-type="info" data-animation="am-fade-and-scale" data-title="Albert Capon<br />boxcar1111@aol.com" data-html="true" bs-tooltip="">
  282. <i></i>
  283. <i></i>
  284. 37270
  285. </span>
  286. <span>
  287. <i></i>
  288. </span>
  289. </tab-heading></a>
  290. </li><li heading="37143" active="session.active" select="pageTrack('/navigator/session/deliver')">
  291. <a href="" tab-heading-transclude=""><tab-heading>
  292. <span data-type="info" data-animation="am-fade-and-scale" data-title="Roger Levert<br />roger_levert@hotmail.com" data-html="true" bs-tooltip="">
  293. <i></i>
  294. <i></i>
  295. 37143
  296. </span>
  297. <span>
  298. <i></i>
  299. </span>
  300. </tab-heading></a>
  301. </li><li heading="37156" active="session.active" select="pageTrack('/navigator/session/deliver')">
  302. <a href="" tab-heading-transclude=""><tab-heading>
  303. <span data-type="info" data-animation="am-fade-and-scale" data-title="Jerry Kimbreaux<br />jkimbreaux@gmail.com" data-html="true" bs-tooltip="">
  304. <i></i>
  305. <i></i>
  306. 37156
  307. </span>
  308. <span>
  309. <i></i>
  310. </span>
  311. </tab-heading></a>
  312. </li>
  313. </ul><div></div>
  314. <div>
  315. <div tab-content-transclude="tab">
  316.  
  317.  
  318. <div>
  319. <deliver-new-session on-new-session="CreateNewSessionTab(data)" on-session-select="AddConsumerIfNotExistsAndAddSession(session)"><div>
  320. <h2>Let's get started...</h2>
  321. <form>
  322.  
  323. <button name="createNewCustomer">
  324. Create a New Customer
  325. </button>
  326.  
  327. </form>
  328. </div>
  329. <div>
  330. <div>
  331. <h3>Search for a customer</h3>
  332. </div>
  333. <span id="basicform">
  334. <form>
  335. <input type="text" name="searchConsumer" data-auto-select="true" typeahead-min-length="3" typeahead="consumer as consumer.query for consumer in typeaheadQuery($viewValue)" typeahead-template-url="content/partials/typeahead/customer-search.html" typeahead-popup-template-url="content/partials/typeahead/customer-search.popup.html" typeahead-focus-first="false" autocomplete="off" aria-autocomplete="list" aria-expanded="false" aria-owns="typeahead-35-5767"><ul role="listbox" aria-hidden="true" typeahead-popup="" id="typeahead-35-5767" matches="matches" active="activeIdx" select="select(activeIdx)" move-in-progress="moveInProgress" query="query" position="position" template-url="content/partials/typeahead/customer-search.html" popup-template-url="content/partials/typeahead/customer-search.popup.html">
  336.  
  337.  
  338. </ul>
  339. <button name="consumerSearchBtn">Search</button>
  340. <br>
  341. <span>e.g. first name, last name, phone number, email</span>
  342. </form>
  343. </span>
  344.  
  345. <br clear="all">
  346. <div>
  347. <div id="divConsumerSearch">
  348. <div>
  349. Your search - <strong></strong> - did not match any customers.
  350. <br>
  351. <a>Create a new customer?</a>
  352. </div>
  353. <div>
  354. <div>
  355. <h3>Search Results</h3>
  356. </div>
  357. <br>
  358. <div id="DataTables_Table_0_wrapper"><div id="DataTables_Table_0_length"><label>Show <select name="DataTables_Table_0_length" aria-controls="DataTables_Table_0"><option value="10">10</option><option value="25">25</option><option value="50">50</option><option value="100">100</option></select> entries</label></div><table cellpadding="0" cellspacing="0" border="0" id="DataTables_Table_0" role="grid" aria-describedby="DataTables_Table_0_info">
  359. <colgroup>
  360. <col>
  361. <col>
  362. <col>
  363. <col>
  364. </colgroup>
  365. <thead><tr role="row"><th tabindex="0" aria-controls="DataTables_Table_0" rowspan="1" colspan="1" aria-label="Email: activate to sort column ascending">Email</th><th tabindex="0" aria-controls="DataTables_Table_0" rowspan="1" colspan="1" aria-label="First Name: activate to sort column ascending">First Name</th><th tabindex="0" aria-controls="DataTables_Table_0" rowspan="1" colspan="1" aria-sort="ascending" aria-label="Last Name: activate to sort column descending">Last Name</th><th tabindex="0" aria-controls="DataTables_Table_0" rowspan="1" colspan="1" aria-label="Phone: activate to sort column ascending">Phone</th><th tabindex="0" aria-controls="DataTables_Table_0" rowspan="1" colspan="1" aria-label="External Id: activate to sort column ascending">External Id</th></tr></thead><tbody><tr><td valign="top" colspan="5">No data available in table</td></tr></tbody></table><div id="DataTables_Table_0_info" role="status" aria-live="polite">Showing 0 to 0 of 0 entries</div><div id="DataTables_Table_0_paginate"><a aria-controls="DataTables_Table_0" data-dt-idx="0" tabindex="0" id="DataTables_Table_0_previous">«</a><span></span><a aria-controls="DataTables_Table_0" data-dt-idx="1" tabindex="0" id="DataTables_Table_0_next">»</a></div></div>
  366. </div>
  367. </div>
  368. </div>
  369. </div>
  370.  
  371.  
  372.  
  373. </deliver-new-session>
  374. </div>
  375. </div><div tab-content-transclude="tab">
  376.  
  377.  
  378. <div>
  379. <deliver-search on-session-select="AddConsumerIfNotExistsAndAddSession(session)"><div>
  380. <div>
  381. <div>
  382. <div>
  383. <div>
  384. <div>
  385. <h3>SEARCH FOR AN EXISTING SESSION</h3>
  386. </div>
  387. <br>
  388. <form id="deliverSearch">
  389. <div>
  390. <p>
  391. <label>Session ID:</label>
  392. <span><input type="text" name="id"></span>
  393. </p>
  394. <p>
  395. <label>Session Created:</label>
  396. <span><input id="time_start_datepicker" type="text" name="time_start" bs-legacy-datepicker=""></span>
  397. </p>
  398. <p>
  399. <label>Session Closed:</label>
  400. <span><input id="datepicker" type="text" name="time_end" bs-legacy-datepicker=""></span>
  401. </p>
  402. <p>
  403. <label>Session Status:</label>
  404. <span>
  405. <select>
  406. <option value="" selected=""></option>
  407. <option value="Open">Open</option>
  408. <option value="Closed">Closed</option>
  409. </select>
  410. </span>
  411. </p>
  412. <p>
  413. <label>Connection Code:</label>
  414. <span><input type="text" name="connection_code"></span>
  415. </p>
  416. <p>
  417. <label>undefined:</label>
  418. <span><input type="text" name="external_id"></span>
  419. </p>
  420.  
  421. </div>
  422. <div>
  423. <p>
  424. <label>Agent:</label>
  425. <span>
  426. <select><option value="" selected="selected"></option><option label="abdul.r@upbill.com" value="object:88">abdul.r@upbill.com</option><option label="Abdul.Rauf@upbill.com" value="object:89">Abdul.Rauf@upbill.com</option><option label="Adnan.Zahid@upbill.com" value="object:90">Adnan.Zahid@upbill.com</option><option label="Ahmad.Ali.Butt@upbill.com" value="object:91">Ahmad.Ali.Butt@upbill.com</option><option label="ahmed.m@upbill.com" value="object:92">ahmed.m@upbill.com</option><option label="ahsan.m@upbill.com" value="object:93">ahsan.m@upbill.com</option><option label="aisha.m@upbill.com" value="object:94">aisha.m@upbill.com</option><option label="Aizaz.Atif@upbill.com" value="object:95">Aizaz.Atif@upbill.com</option><option label="ajo.augustine@support.com" value="object:96">ajo.augustine@support.com</option><option label="alex.chudacoff@support.com" value="object:97">alex.chudacoff@support.com</option><option label="alex.kamal@upbill.com" value="object:98">alex.kamal@upbill.com</option><option label="alexandr.m@upbill.com" value="object:99">alexandr.m@upbill.com</option><option label="alexandr.v@upbill.com" value="object:100">alexandr.v@upbill.com</option><option label="alexandr.z@upbill.com" value="object:101">alexandr.z@upbill.com</option><option label="ali.abbas@upbill.com" value="object:102">ali.abbas@upbill.com</option><option label="ali.asif@upbill.com" value="object:103">ali.asif@upbill.com</option><option label="ali.jaffri@upbill.com" value="object:104">ali.jaffri@upbill.com</option><option label="ali.raza@upbill.com" value="object:105">ali.raza@upbill.com</option><option label="ali.safdar@upbill.com" value="object:106">ali.safdar@upbill.com</option><option label="ali.taha@upbill.com" value="object:107">ali.taha@upbill.com</option><option label="Allen.J@upbill.com" value="object:108">Allen.J@upbill.com</option><option label="Aman.Sohail.Gill@upbill.com" value="object:109">Aman.Sohail.Gill@upbill.com</option><option label="amir.s@upbill.com" value="object:110">amir.s@upbill.com</option><option label="anastasiya.k@upbill.com" value="object:111">anastasiya.k@upbill.com</option><option label="andrey.m@upbill.com" value="object:112">andrey.m@upbill.com</option><option label="anton.a@upbill.com" value="object:113">anton.a@upbill.com</option><option label="aqeel.ur@upbill.com" value="object:114">aqeel.ur@upbill.com</option><option label="arsalan.o@upbill.com" value="object:115">arsalan.o@upbill.com</option><option label="artem.s@upbill.com" value="object:116">artem.s@upbill.com</option><option label="ashfaq.m@upbill.com" value="object:117">ashfaq.m@upbill.com</option><option label="Asim.Ali@upbill.com" value="object:118">Asim.Ali@upbill.com</option><option label="astrid.dando@upclick.com" value="object:119">astrid.dando@upclick.com</option><option label="Awais.Akhtar@upbill.com" value="object:120">Awais.Akhtar@upbill.com</option><option label="Basit.Hassan@upbill.com" value="object:121">Basit.Hassan@upbill.com</option><option label="Benoit.Auclair@upclick.com" value="object:122">Benoit.Auclair@upclick.com</option><option label="bharathi.shekar@support.com" value="object:123">bharathi.shekar@support.com</option><option label="bilal.gill@upbill.com" value="object:124">bilal.gill@upbill.com</option><option label="Bilal.Mehboob@upbil.com" value="object:125">Bilal.Mehboob@upbil.com</option><option label="bill.moldt@support.com" value="object:126">bill.moldt@support.com</option><option label="billmo@support.com" value="object:127">billmo@support.com</option><option label="bmoldt@support.com" value="object:128">bmoldt@support.com</option><option label="bogdan.zavgorodniy@upbill.com" value="object:129">bogdan.zavgorodniy@upbill.com</option><option label="chris.crummer@support.com" value="object:130">chris.crummer@support.com</option><option label="chris@support.com" value="object:131">chris@support.com</option><option label="courtney.mayeda@support.com" value="object:132">courtney.mayeda@support.com</option><option label="cristian.avram@upclick.com" value="object:133">cristian.avram@upclick.com</option><option label="damien.howley@support.com" value="object:134">damien.howley@support.com</option><option label="dan.glass@support.com" value="object:135">dan.glass@support.com</option><option label="denis.k@upbill.com" value="object:136">denis.k@upbill.com</option><option label="Dina.m@upbill.com" value="object:137">Dina.m@upbill.com</option><option label="diwakar.bhatia@support.com" value="object:138">diwakar.bhatia@support.com</option><option label="elenaf@support.com" value="object:139">elenaf@support.com</option><option label="Eugene.D@upbill.com" value="object:140">Eugene.D@upbill.com</option><option label="faiza.shiekh@upbill.com" value="object:141">faiza.shiekh@upbill.com</option><option label="faryal.najam@upbill.com" value="object:142">faryal.najam@upbill.com</option><option label="hafizullah.k@upbill.com" value="object:143">hafizullah.k@upbill.com</option><option label="hamid.razamuneer@upclick.com" value="object:144">hamid.razamuneer@upclick.com</option><option label="hamza.s@upbill.com" value="object:145">hamza.s@upbill.com</option><option label="harryw@support.com" value="object:146">harryw@support.com</option><option label="hassan.gillani@upbill.com" value="object:147">hassan.gillani@upbill.com</option><option label="hassan.khan@upbill.com" value="object:148">hassan.khan@upbill.com</option><option label="hassan.n@upbill.com" value="object:149">hassan.n@upbill.com</option><option label="hassan.shehzad@upbill.com" value="object:150">hassan.shehzad@upbill.com</option><option label="hatim.k@Upbill.com" value="object:151">hatim.k@Upbill.com</option><option label="hugues.farand@upclick.com" value="object:152">hugues.farand@upclick.com</option><option label="iqra.j@upbill.com" value="object:153">iqra.j@upbill.com</option><option label="john.he@upclick.com" value="object:154">john.he@upclick.com</option><option label="Kashif.Mushtaq@upbill.com" value="object:155">Kashif.Mushtaq@upbill.com</option><option label="Kashif.Nazir@upbill.com" value="object:156">Kashif.Nazir@upbill.com</option><option label="Khaled.A@upbill.com" value="object:157">Khaled.A@upbill.com</option><option label="khurram.b@upbill.com" value="object:158">khurram.b@upbill.com</option><option label="komail.h@upbill.com" value="object:159">komail.h@upbill.com</option><option label="konstantin.g@upbill.com" value="object:160">konstantin.g@upbill.com</option><option label="leslie.younas@upbill.com" value="object:161">leslie.younas@upbill.com</option><option label="maksym.a@upbill.com" value="object:162">maksym.a@upbill.com</option><option label="Masroor.Iqbal@upbill.com" value="object:163">Masroor.Iqbal@upbill.com</option><option label="Mawra.Saher@upbill.com" value="object:164">Mawra.Saher@upbill.com</option><option label="mehdi.muhammad@upbill.com" value="object:165">mehdi.muhammad@upbill.com</option><option label="mian.m@upbill.com" value="object:166">mian.m@upbill.com</option><option label="Michael.Jaworsky@upclick.com" value="object:167">Michael.Jaworsky@upclick.com</option><option label="mohsin.bajwa@upbill.com" value="object:168">mohsin.bajwa@upbill.com</option><option label="mohsin.shahzad@upbill.com" value="object:169">mohsin.shahzad@upbill.com</option><option label="moin.ahmad@upbill.com" value="object:170">moin.ahmad@upbill.com</option><option label="muhammad.adeem@upbill.com" value="object:171">muhammad.adeem@upbill.com</option><option label="Muhammad.As@upbill.com" value="object:172">Muhammad.As@upbill.com</option><option label="muhammad.asif@upbill.com" value="object:173">muhammad.asif@upbill.com</option><option label="muhammad.javaid@upbill.com" value="object:174">muhammad.javaid@upbill.com</option><option label="muhammad.khan@upbill.com" value="object:175">muhammad.khan@upbill.com</option><option label="muhammad.raza@upbill.com" value="object:176">muhammad.raza@upbill.com</option><option label="muhammad.waqas@upbill.com" value="object:177">muhammad.waqas@upbill.com</option><option label="muhammad.zkhan@upbill.com" value="object:178">muhammad.zkhan@upbill.com</option><option label="Munir.Ahmad@upbill.com" value="object:179">Munir.Ahmad@upbill.com</option><option label="muzamil.e@upbill.com" value="object:180">muzamil.e@upbill.com</option><option label="muzammil.hussain@upbill.com" value="object:181">muzammil.hussain@upbill.com</option><option label="nabeel.b@upbill.com" value="object:182">nabeel.b@upbill.com</option><option label="nadir.sherwani@upbill.com" value="object:183">nadir.sherwani@upbill.com</option><option label="nafisa.a@upbill.com" value="object:184">nafisa.a@upbill.com</option><option label="najib.c@upbill.com" value="object:185">najib.c@upbill.com</option><option label="navneet.singh@support.com" value="object:186">navneet.singh@support.com</option><option label="nimra.ejaz@upbill.com" value="object:187">nimra.ejaz@upbill.com</option><option label="pankaj.poswal@support.com" value="object:188">pankaj.poswal@support.com</option><option label="pavel.f@upbill.com" value="object:189">pavel.f@upbill.com</option><option label="pradley.louis-jeune@upclick.com" value="object:190">pradley.louis-jeune@upclick.com</option><option label="Raja.Yasir.Arafat@upbill.com" value="object:191">Raja.Yasir.Arafat@upbill.com</option><option label="rehan.shahid@upbill.com" value="object:192">rehan.shahid@upbill.com</option><option label="rimil.r@upbill.com" value="object:193">rimil.r@upbill.com</option><option label="robert.m@upbill.com" value="object:194">robert.m@upbill.com</option><option label="Rohail.Menzies@upbill.com" value="object:195">Rohail.Menzies@upbill.com</option><option label="ryan.newell@support.com" value="object:196">ryan.newell@support.com</option><option label="ryann@support.com" value="object:197">ryann@support.com</option><option label="Sabbawat.Gul@upbill.com" value="object:198">Sabbawat.Gul@upbill.com</option><option label="Sajjad.Jaffry@upbill.com" value="object:199">Sajjad.Jaffry@upbill.com</option><option label="sergey.s@upbill.com" value="object:200">sergey.s@upbill.com</option><option label="shanmugam.sibbala@support.com" value="object:201">shanmugam.sibbala@support.com</option><option label="Shehroze.Kazim@upbill.com" value="object:202">Shehroze.Kazim@upbill.com</option><option label="shveta.sharma@support.com" value="object:203">shveta.sharma@support.com</option><option label="Sohaib.Tariq@upbill.com" value="object:204">Sohaib.Tariq@upbill.com</option><option label="speterson@premierbpo.com" value="object:205">speterson@premierbpo.com</option><option label="sprteng@support.com" value="object:206">sprteng@support.com</option><option label="srinivas.gajavada@support.com" value="object:207">srinivas.gajavada@support.com</option><option label="stanislav.k@upbill.com" value="object:208">stanislav.k@upbill.com</option><option label="stephan.p@upbill.com" value="object:209">stephan.p@upbill.com</option><option label="sufyan.k@upbill.com" value="object:210">sufyan.k@upbill.com</option><option label="suketu.patel@support.com" value="object:211">suketu.patel@support.com</option><option label="sumaria.n@upbill.com" value="object:212">sumaria.n@upbill.com</option><option label="sumeet.kakkar@support.com" value="object:213">sumeet.kakkar@support.com</option><option label="sunny.gill@upbill.com" value="object:214">sunny.gill@upbill.com</option><option label="syed.adil@upbill.com" value="object:215">syed.adil@upbill.com</option><option label="syed.ali@upbill.com" value="object:216">syed.ali@upbill.com</option><option label="Syed.Bukhari@upbill.com" value="object:217">Syed.Bukhari@upbill.com</option><option label="syed.z@upbill.com" value="object:218">syed.z@upbill.com</option><option label="ted.s@upbill.com" value="object:219">ted.s@upbill.com</option><option label="tim.r@upbill.com" value="object:220">tim.r@upbill.com</option><option label="Umair.Amjad@upbill.com" value="object:221">Umair.Amjad@upbill.com</option><option label="umair.hayat@upbill.com" value="object:222">umair.hayat@upbill.com</option><option label="umer.h@upbill.com" value="object:223">umer.h@upbill.com</option><option label="vadim.g@upbill.com" value="object:224">vadim.g@upbill.com</option><option label="vadim.kotenko@upbill.com" value="object:225">vadim.kotenko@upbill.com</option><option label="valentin.k@upbill.com" value="object:226">valentin.k@upbill.com</option><option label="victor.s@upbill.com" value="object:227">victor.s@upbill.com</option><option label="vladimir.k@upbill.com" value="object:228">vladimir.k@upbill.com</option><option label="vladyslav.p@upbill.com" value="object:229">vladyslav.p@upbill.com</option><option label="vyacheslav.u@upbill.com" value="object:230">vyacheslav.u@upbill.com</option><option label="Waleed.Mushtaq@upbill.com" value="object:231">Waleed.Mushtaq@upbill.com</option><option label="waqas.s@pbill.com" value="object:232">waqas.s@pbill.com</option><option label="yaser.f@upbill.com" value="object:233">yaser.f@upbill.com</option><option label="yashfeen.z@upbill.com" value="object:234">yashfeen.z@upbill.com</option><option label="Yasir.Aziz.Dar@upbill.com" value="object:235">Yasir.Aziz.Dar@upbill.com</option><option label="youssef.k@upbill.com" value="object:236">youssef.k@upbill.com</option><option label="Zahid.Anwar@upbill.com" value="object:237">Zahid.Anwar@upbill.com</option><option label="zanaib.o@upbill.com" value="object:238">zanaib.o@upbill.com</option><option label="zia.k@upbill.com" value="object:239">zia.k@upbill.com</option><option label="zonaira.a@upbill.com" value="object:240">zonaira.a@upbill.com</option><option label="Zoya.Younas@upbill.com" value="object:241">Zoya.Younas@upbill.com</option></select>
  427. </span>
  428. </p>
  429.  
  430.  
  431.  
  432.  
  433.  
  434.  
  435.  
  436.  
  437. <p>
  438. <label>Customer Email:</label>
  439. <span><input type="text" name="email"></span>
  440. </p>
  441. <p>
  442. <label>Customer Name:</label>
  443. <span><input type="text" name="given_name"></span>
  444. </p>
  445. <p>
  446. <label>Customer Phone:</label>
  447. <span><input type="text" name="phone" alpha-numeric=""></span>
  448. </p>
  449. <p>
  450. <label>undefined:</label>
  451. <span><input type="text" name="external_id"></span>
  452. </p>
  453. </div>
  454. <div>
  455. <div>
  456. <p>
  457. <custom-field fieldname="customfield_10002" field="ext" model="sessionFields.extension[ext.column_name]" form="modalForm"><p>
  458. <label title="Order ID">Order ID:</label>
  459. <span>
  460. <input type="text" title="Order ID" name="customfield_10002">
  461. <label>Please enter a value</label>
  462. <label>Please enter a valid value</label>
  463. <label>Please enter a valid number</label>
  464. </span>
  465.  
  466.  
  467.  
  468. </p>
  469. </custom-field>
  470. </p>
  471. </div>
  472. </div>
  473. <br clear="all">
  474. <p>
  475. <input type="reset" id="sessionSearchReset" value="Clear">
  476. <button id="sessionSearch">Search</button>
  477.  
  478.  
  479.  
  480. </p>
  481. </form>
  482. </div>
  483. </div>
  484. </div>
  485. </div>
  486.  
  487. <br clear="all">
  488.  
  489.  
  490. </div>
  491. </deliver-search>
  492. </div>
  493. </div><div tab-content-transclude="tab">
  494.  
  495.  
  496. <div>
  497. <deliver-my-sessions on-session-select="AddSession(session) "><div>
  498.  
  499. <div id="myOpenSessions_wrapper"><div id="myOpenSessions_length"><label>Show <select name="myOpenSessions_length" aria-controls="myOpenSessions"><option value="10">10</option><option value="25">25</option><option value="50">50</option><option value="100">100</option></select> entries</label></div><div id="myOpenSessions_filter"><label>Search:<input type="search" placeholder="" aria-controls="myOpenSessions"></label><button id="refresh-my-sessions"><i></i></button></div><table cellpadding="0" cellspacing="0" border="0" id="myOpenSessions" role="grid" aria-describedby="myOpenSessions_info">
  500. <colgroup>
  501. <col>
  502. <col>
  503. <col>
  504. <col>
  505. <col>
  506. <col>
  507.  
  508. </colgroup>
  509. <thead><tr role="row"><th aria-label="" rowspan="1" colspan="1"></th><th tabindex="0" aria-controls="myOpenSessions" rowspan="1" colspan="1" aria-label="Session ID: activate to sort column ascending" aria-sort="descending">Session ID</th><th tabindex="0" aria-controls="myOpenSessions" rowspan="1" colspan="1" aria-label="Created: activate to sort column ascending">Created</th><th tabindex="0" aria-controls="myOpenSessions" rowspan="1" colspan="1" aria-label="Updated: activate to sort column ascending">Updated</th><th tabindex="0" aria-controls="myOpenSessions" rowspan="1" colspan="1" aria-label="Customer Name: activate to sort column ascending">Customer Name</th><th tabindex="0" aria-controls="myOpenSessions" rowspan="1" colspan="1" aria-label="Customer Email: activate to sort column ascending">Customer Email</th><th tabindex="0" aria-controls="myOpenSessions" aria-label="Skill: activate to sort column ascending" rowspan="1" colspan="1">Skill</th><th tabindex="0" aria-controls="myOpenSessions" aria-label="Transferred by: activate to sort column ascending" rowspan="1" colspan="1">Transferred by</th></tr></thead><tbody><tr role="row"><td><div title="Transfer"><i></i></div></td><td><div title="View">37270</div></td><td>3/2/16 12:36:19 AM</td><td>3/2/16 12:42:34 AM</td><td>Albert Capon</td><td>boxcar1111@aol.com</td><td>Tier 2 EN</td><td>Samantha Gul (Sabbawat.Gul@upbill.com)</td></tr><tr role="row"><td><div title="Transfer"><i></i></div></td><td><div title="View">37156</div></td><td>3/1/16 8:14:02 PM</td><td>3/2/16 1:24:02 AM</td><td>Jerry Kimbreaux</td><td>jkimbreaux@gmail.com</td><td>Tier 2 EN</td><td>John Siddiqui (hamza.s@upbill.com)</td></tr><tr role="row"><td><div title="Transfer"><i></i></div></td><td><div title="View">37143</div></td><td>3/1/16 7:42:19 PM</td><td>3/2/16 1:23:55 AM</td><td>Roger Levert</td><td>roger_levert@hotmail.com</td><td>Tier 2 EN</td><td>John Siddiqui (hamza.s@upbill.com)</td></tr><tr role="row"><td><div title="Transfer"><i></i></div></td><td><div title="View">37123</div></td><td>3/1/16 6:45:12 PM</td><td>3/1/16 11:12:25 PM</td><td>David Greer</td><td>greer_david_f@sbcglobal.net</td><td>Tier 2 EN</td><td>Keith Mushtaq (Kashif.Mushtaq@upbill.com)</td></tr><tr role="row"><td><div title="Transfer"><i></i></div></td><td><div title="View">36827</div></td><td>2/29/16 8:16:21 PM</td><td>3/2/16 12:54:03 AM</td><td>LUTHER Stancil</td><td>lutherstancil@charter.net</td><td>Tier 2 EN</td><td>Frank Rahman (abdul.r@upbill.com)</td></tr></tbody></table><div id="myOpenSessions_info" role="status" aria-live="polite">Showing 1 to 5 of 5 entries</div><div id="myOpenSessions_paginate"><a aria-controls="myOpenSessions" data-dt-idx="0" tabindex="0" id="myOpenSessions_previous">«</a><span><a aria-controls="myOpenSessions" data-dt-idx="1" tabindex="0">1</a></span><a aria-controls="myOpenSessions" data-dt-idx="2" tabindex="0" id="myOpenSessions_next">»</a></div></div>
  510. </div>
  511. </deliver-my-sessions></div>
  512. </div><div tab-content-transclude="tab">
  513.  
  514.  
  515. <deliver-session session="session" on-close="CloseSessionTab(session, false)"><span>
  516. <deliver-session-summary><div>
  517. <ul>
  518. <li>
  519. <session-timer><div id="session-timer">
  520. <span>
  521.  
  522. </span>
  523. </div></session-timer>
  524. </li>
  525.  
  526. <li>
  527. <span>
  528. <strong>Agent:</strong>
  529.  
  530. <span>
  531. denis.k@upbill.com
  532. </span>
  533. </span>
  534. </li>
  535. <li>
  536. <a title="">
  537. <span>
  538. <strong> Customer:</strong>
  539. David Greer
  540. </span>
  541. </a>
  542.  
  543. </li>
  544. <li>
  545. <a>
  546. <strong> Session Info </strong>
  547. </a>
  548. </li>
  549. <li></li>
  550. <li>
  551. <strong>Session Status: </strong>
  552. <span>
  553. <input type="checkbox" name="onoffswitch" checked="checked">
  554. <label for="myonoffswitch">
  555. <div></div>
  556. <div></div>
  557. </label>
  558. </span>
  559.  
  560. </li>
  561.  
  562. <li></li>
  563.  
  564. <li>
  565. <a href="" data-title="Notes" data-placement="bottom" bs-tooltip="">
  566. <i></i>
  567. </a>
  568. <div>
  569. <toolsnotes> <div>
  570. <div>
  571. <div>
  572. <div>
  573. <textarea cols="90" rows="5" id="session_note" placeholder="Notes entered here will also be saved to the Activity log."></textarea>
  574. </div>
  575. </div>
  576. <div>
  577. <div>
  578.  
  579. <sdc-fileuploader file="notesFile" filemime="*" heading="Add notes" message="Upload the attachment" upload-url="api/sessionattachment/create?id=37123&amp;external_id=" on-complete="OnUploadCompleted" on-error="OnUploadError">
  580.  
  581. <span><input id="sdcUpload_1742" type="file" name="file" accept="*"><label for="sdcUpload_1742"><i></i></label></span></sdc-fileuploader></div>
  582. <div>
  583. <button>Submit</button>
  584. </div>
  585. <div>
  586. <button>Cancel</button>
  587. </div>
  588. </div>
  589. </div>
  590. </div>
  591. </toolsnotes>
  592. </div>
  593. </li>
  594.  
  595. <li>
  596. <a href="" data-title="Activity" data-placement="bottom" bs-tooltip="">
  597. <i></i>
  598. </a>
  599. <div>
  600. </div>
  601. </li>
  602. <li></li>
  603. <li>
  604. <a href="" data-title="Start a New Activity" data-placement="bottom" bs-tooltip="">
  605. <i></i>
  606. </a>
  607. </li>
  608. <li>
  609. <a href="" data-title="Switch Activity" data-placement="bottom" bs-tooltip="">
  610. <i></i>
  611. </a>
  612. <div>1</div>
  613. </li>
  614.  
  615.  
  616. <li>
  617. <a href="" data-title="Transfer" session-transfer="" data-placement="bottom" bs-tooltip="">
  618. <i></i>
  619. </a>
  620. </li>
  621.  
  622.  
  623. </ul>
  624. </div>
  625. </deliver-session-summary><div></div>
  626. <deliver-session-details><div>
  627.  
  628. <div id="sessionconnectionshost_37123">
  629. <deliver-session-tabbed-view><div id="connectionwrapper_1">
  630. <div id="session-tabs-49446">
  631. <div id="">
  632. <ul>
  633. <li id="workflowView-49446 " show="false" open="open">
  634. <a session-tab-heading-outlet=""><session-tab-heading>
  635. <span>Path: None</span>
  636. <span></span>
  637. </session-tab-heading></a>
  638. </li>
  639. <li id="remoteControlView-49446 " show="true" open="open">
  640. <a session-tab-heading-outlet=""><session-tab-heading>
  641. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  642. Windows
  643. <span>Connection</span>
  644. </session-tab-heading></a>
  645. </li>
  646. <session-floating-tab id="chat-tab-49446" title="Chat" open="toggleChat(true)" close="toggleChat(false)" visible="connection.RemoteConnectionState.isRemoteActive() || connection.sessionDevice.CommandChannel.isConnected()" show="!!connection.ControlPanel.ChatPanelVisible"></session-floating-tab>
  647. <div id="floating-chat-box-container-49446">
  648. <div>
  649. <span></span>
  650. <div></div>
  651. </div>
  652. </div>
  653. </ul>
  654. <div id="tab-toolbar-workflowView-49446" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  655. <div id="workflow-view-toolbar-49446">
  656.  
  657.  
  658.  
  659.  
  660. <span>
  661. <a id="popin-action" data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  662. <i></i>
  663. </a>
  664. </span>
  665.  
  666.  
  667. <span id="v1"></span>
  668. <input type="button" data-title="Start Guided Path" value="Start Guided Path" bs-tooltip="" data-placement="bottom">
  669. </div>
  670. </session-tab-toolbar></div><div id="tab-toolbar-remoteControlView-49446" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  671. <remote-toolbar connection="connection" session="session" external="external"><div>
  672.  
  673.  
  674.  
  675.  
  676.  
  677.  
  678. <remote-tools><span>
  679.  
  680.  
  681. <span>
  682. <a id="popout-action" data-title="Pop-out" data-placement="bottom" bs-tooltip="">
  683. <i></i>
  684. </a>
  685. </span>
  686.  
  687.  
  688. <span>
  689. <a id="popin-action" data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  690. <i></i>
  691. </a>
  692. </span>
  693.  
  694.  
  695. <span id="v1"></span>
  696.  
  697.  
  698. <span>
  699. <a id="zoom-action" data-title="Zoom" data-placement="bottom" bs-tooltip="">
  700. <i></i>
  701. </a>
  702.  
  703. <div id="zoomPopup_49446">
  704. <input type="radio" id="zoomType_scaleToFit_{{connection.sessionDevice.id}22}" name="zoomType_49446" value="scaleToFit" checked="checked">
  705. Scale To Fit
  706. <br>
  707. <input type="radio" id="zoomType_actualSize_49446" name="zoomType_49446" value="actualSize">
  708. Actual Size
  709. <br>
  710. <input type="radio" id="zoomType_custom_49446" name="zoomType_49446" value="custom">
  711. Custom
  712. <a id="zoomPercentDecrementButton_49446">
  713. <i></i>
  714. </a>
  715. <input type="text" id="customZoomPercent_49446" value="100%">
  716. <a id="zoomPercentIncrementButton_49446">
  717. <i></i>
  718. </a>
  719. <br>
  720. <div>
  721. <div id="slider_49446" aria-disabled="false"><div></div><a href="#"></a></div>
  722. </div>
  723. <span>
  724. 50%
  725. <span>200%</span>
  726. </span>
  727. </div>
  728. </span>
  729.  
  730.  
  731. <span dropdown="">
  732. <a id="view-monitor-action" data-title="View" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  733. <i></i>
  734. </a>
  735. <ul dropdown-menu="" role="menu">
  736. <li role="menuitem">
  737. <input name="selectMonitor" type="radio" value="//./DISPLAY1" checked="checked">
  738. Monitor 1
  739. </li>
  740. </ul>
  741. </span>
  742.  
  743.  
  744. <span dropdown="">
  745. <a id="windows-shortcuts-action" data-title="Windows Shortcuts" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  746. <i></i>
  747. </a>
  748. <ul dropdown-menu="" role="menu">
  749. <li role="menuitem">
  750. <a id="run-shortcut-action">
  751. Run
  752. </a>
  753. </li><li role="menuitem">
  754. <a id="desktop-shortcut-action">
  755. Desktop
  756. </a>
  757. </li><li role="menuitem">
  758. <a id="ctrl-alt-del-shortcut-action">
  759. Ctrl-Alt-Del
  760. </a>
  761. </li><li role="menuitem">
  762. <a id="switch-window-shortcut-action">
  763. Switch Window
  764. </a>
  765. </li><li role="menuitem">
  766. <a id="start-shortcut-action">
  767. Start
  768. </a>
  769. </li><li role="menuitem">
  770. <a id="windows-explorer-shortcut-action">
  771. Windows Explorer
  772. </a>
  773. </li><li role="menuitem">
  774. <a id="task-manager-shortcut-action">
  775. Task Manager
  776. </a>
  777. </li><li role="menuitem">
  778. <a id="windows-update-shortcut-action">
  779. Windows Update
  780. </a>
  781. </li>
  782. </ul>
  783. </span>
  784.  
  785.  
  786. <span dropdown="">
  787. <a id="menu-action" data-title="More Commands" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  788. <i></i>
  789. </a>
  790. <ul dropdown-menu="" role="menu">
  791.  
  792. <li role="menuitem" id="annotation-menu-item">
  793. <a>
  794. Annotation
  795. <i></i>
  796. </a>
  797. <ul role="menu">
  798. <li role="menuitem">
  799. <a id="laser-annotation-action">
  800. Laser Pointer
  801. <i></i>
  802. </a>
  803. </li>
  804. <li role="menuitem">
  805. <a id="whiteboard-annotation-action">
  806. Whiteboard
  807. <i></i>
  808. </a>
  809. </li>
  810. <li role="menuitem">
  811. <a id="clear-annotation-action">Clear Drawing</a>
  812. </li>
  813. </ul>
  814. </li>
  815.  
  816. <li role="menuitem">
  817. <a id="clipboard-toggle-action">
  818. Clipboard
  819. </a>
  820. </li>
  821.  
  822. <li role="menuitem">
  823. <a>Transfer File</a>
  824. <sdc-fileuploader file="notesFile" filemime="*" max-file-size="262144000" heading="Transfer File" message="Upload the file" upload-url="api/filetransfer/upload?session_device_id=49446&amp;source=filetransfer&amp;sdkversion=0.9" on-begin="OnUploadBegin" on-complete="OnUploadCompleted" on-error="OnUploadError" id="transfer-file-action">
  825. <span><input id="sdcUpload_1859" type="file" name="file" accept="*"><label for="sdcUpload_1859"><i></i></label></span></sdc-fileuploader></li>
  826.  
  827. <li role="menuitem">
  828. <a id="push-calling-card-single-action">Push Calling Card</a>
  829. </li>
  830.  
  831.  
  832.  
  833. <li role="menuitem">
  834. <a id="push-survey-action">Push Survey</a>
  835. </li>
  836.  
  837. <li role="menuitem">
  838. <a id="device-info-action">Device Information</a>
  839. </li>
  840. </ul>
  841. <div id="clipboardPopup_49446">
  842. <textarea id="clipboardText_49446" rows="5"></textarea>
  843. <br>
  844. <div>
  845. <a id="clipboardClearButton_49446">
  846. <i></i>
  847. Clear
  848. </a>
  849. </div>
  850. </div>
  851. <div id="clipboardPrompt_49446" z-index="5">
  852. Type Ctrl+C or ⌘+C to copy to your clipboard.
  853. </div>
  854. </span>
  855.  
  856.  
  857. <span id="v2"></span>
  858.  
  859.  
  860. <span>
  861. <a data-title="Reconnect" data-placement="bottom" bs-tooltip="">
  862. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  863. </a>
  864. </span>
  865.  
  866.  
  867. <span>
  868. <a data-title="Disconnect" data-placement="bottom" bs-tooltip="">
  869. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/disconnect_icon.png">
  870. </a>
  871. </span>
  872.  
  873.  
  874. <span id="v3"></span>
  875.  
  876. <input type="button" data-title="Start Path for Windows" value="Start Path for Windows" bs-tooltip="" data-placement="bottom">
  877. </span>
  878. </remote-tools>
  879.  
  880.  
  881.  
  882.  
  883. </div></remote-toolbar>
  884. </session-tab-toolbar></div>
  885. <ul>
  886. <li id="chat-tab-49446" session-floating-tab-outlet="floatingTab">
  887. <a><session-tab-heading>
  888. Chat
  889. </session-tab-heading>
  890. <img src="/nexus/content/themes/nexus/images/minimize_gray.png">
  891. </a>
  892. <div><chat-tab-panel connection="connection" session="session" external="external" id="chat-view-49446"><div>
  893. <toolschat><div>
  894. <div>
  895. <chat><div>
  896. <div id="chatmessageslistwrapper">
  897. <ul id="chatmessageslist">
  898. <li>
  899. <div>
  900. <p>Welcome!</p>
  901. <p>You have joined the chat.</p>
  902. </div>
  903. </li>
  904.  
  905. <li>
  906. <div>
  907. <div>
  908. <div>
  909. <span>Hi</span>
  910. </div>
  911. </div>
  912. <div>
  913. <div>
  914. <span>Hi</span>
  915. </div>
  916. </div>
  917. <div>
  918. <div>
  919.  
  920.  
  921. <div>
  922. <span>3/1/16 7:21 PM</span>
  923. </div>
  924. </div>
  925. </div>
  926. <div></div>
  927. </div>
  928. <div>
  929. <span>3/1/16 7:21 PM</span>
  930. </div>
  931. </li><li>
  932. <div>
  933. <div>
  934. <div>
  935. <span>Hi</span>
  936. </div>
  937. </div>
  938. <div>
  939. <div>
  940. <span>Hi</span>
  941. </div>
  942. </div>
  943. <div>
  944. <div>
  945.  
  946.  
  947. <div>
  948. <span>3/1/16 7:22 PM</span>
  949. </div>
  950. </div>
  951. </div>
  952. <div></div>
  953. </div>
  954. <div>
  955. <span>3/1/16 7:22 PM</span>
  956. </div>
  957. </li><li>
  958. <div>
  959. <div>
  960. <div>
  961. <span>I think that we are not connected. could you reconnect?</span>
  962. </div>
  963. </div>
  964. <div>
  965. <div>
  966. <span>I think that we are not connected. could you reconnect?</span>
  967. </div>
  968. </div>
  969. <div>
  970. <div>
  971.  
  972.  
  973. <div>
  974. <span>3/1/16 7:47 PM</span>
  975. </div>
  976. </div>
  977. </div>
  978. <div></div>
  979. </div>
  980. <div>
  981. <span>3/1/16 7:47 PM</span>
  982. </div>
  983. </li><li>
  984. <div>
  985. <div>
  986. <div>
  987. <span>Do I need to restart the computer?</span>
  988. </div>
  989. </div>
  990. <div>
  991. <div>
  992. <span>Do I need to restart the computer?</span>
  993. </div>
  994. </div>
  995. <div>
  996. <div>
  997.  
  998.  
  999. <div>
  1000. <span>3/1/16 9:38 PM</span>
  1001. </div>
  1002. </div>
  1003. </div>
  1004. <div></div>
  1005. </div>
  1006. <div>
  1007. <span>3/1/16 9:38 PM</span>
  1008. </div>
  1009. </li>
  1010. </ul>
  1011. </div>
  1012. <div>
  1013. <textarea cols="90" rows="4" id="chat"></textarea>
  1014. <div>
  1015.  
  1016. </div>
  1017. <div>
  1018.  
  1019.  
  1020. <button><span>Send</span></button>
  1021. <!--
  1022. <button >&#x25BC;</button>
  1023. <div>
  1024. <ul>
  1025. <li><a href=""><span></span></a></li>
  1026. </ul>
  1027. </div>
  1028. -->
  1029. </div>
  1030. </div>
  1031. </div>
  1032. </chat>
  1033. </div>
  1034. </div></toolschat>
  1035. </div></chat-tab-panel></div>
  1036. </li>
  1037. </ul>
  1038. </div>
  1039. <div session-tab-body-outlet="tab">
  1040.  
  1041.  
  1042.  
  1043. <workflow-view><div data-session-device="49446">
  1044. <div>
  1045. <div>
  1046. <div>
  1047. <div>
  1048. <div>
  1049. <div>Path Not Started</div>
  1050. <div>Click "Start Guided Path" above to begin</div>
  1051. </div>
  1052. </div>
  1053. </div>
  1054. </div>
  1055. </div>
  1056.  
  1057.  
  1058.  
  1059.  
  1060. </div></workflow-view></div><div session-tab-body-outlet="tab">
  1061.  
  1062.  
  1063.  
  1064. <div data-session-device="49446">
  1065. <remote-view connection="connection" session="session" external="external" addnewpath="addNewPath(workflow, result)" id="remote-view-49446"><div>
  1066. <div ngif="(connection.sessionDevice.os_name === 'Windows' || connection.sessionDevice.os_name === 'Mac')">
  1067. <div>
  1068. <ul>
  1069. <li id="poppedOut-remoteControlView-49446">
  1070. <a>
  1071. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  1072. Windows
  1073. <span>Connection</span>
  1074. </a>
  1075. </li>
  1076.  
  1077. </ul>
  1078. <div>
  1079. </div>
  1080. </div>
  1081. </div>
  1082.  
  1083. <div>
  1084.  
  1085. <div>
  1086. <div id="remoteDetailsView_49446" remoteresize="">
  1087. <remotedetails><div id="resizableWrapper_49446">
  1088. <div>
  1089. <canvas id="mainCanvas_49446" width="640" height="400">No canvas support</canvas>
  1090. <canvas id="pauseCanvas_49446" width="640" height="400">No canvas support</canvas>
  1091.  
  1092. <div id="webrtc_wrapper_49446"></div>
  1093. </div>
  1094. <input type="hidden" id="clipboardText_49446">
  1095. <div>
  1096. <connection-progress connected-plain="true" connection="connection"><div>
  1097.  
  1098. <div>
  1099. <div>
  1100. <ul>
  1101. <li></li>
  1102. <li></li>
  1103. <li></li>
  1104. <li></li>
  1105. </ul>
  1106. <div></div>
  1107. <div>
  1108. <label>Platform Detected</label>
  1109.  
  1110.  
  1111.  
  1112.  
  1113. </div>
  1114. </div>
  1115.  
  1116. <connection-details><div>
  1117.  
  1118.  
  1119.  
  1120.  
  1121. <div>
  1122. <p>Connected</p>
  1123. <p>The customer's screen is loading</p>
  1124.  
  1125. </div>
  1126.  
  1127.  
  1128.  
  1129. </div></connection-details>
  1130. </div>
  1131.  
  1132.  
  1133.  
  1134.  
  1135.  
  1136.  
  1137. </div></connection-progress>
  1138. </div>
  1139.  
  1140. <input type="text">
  1141. </div></remotedetails>
  1142. </div>
  1143. <div>
  1144. <push-url-widget><div>
  1145.  
  1146. <input type="text" placeholder="Enter URL to push to device">
  1147.  
  1148. <span>
  1149. <button data-toggle="dropdown" data-title="Select a command" data-placement="top" bs-tooltip="">
  1150. <i></i>
  1151. </button>
  1152. <ul>
  1153. <li>
  1154. <a tabindex="-1">ADBlock Plus</a>
  1155.  
  1156. </li>
  1157. <li></li><li>
  1158. <a tabindex="-1">ARTICLE: "New controversy on the effectiveness of antivirus software"</a>
  1159.  
  1160. </li>
  1161. <li></li><li>
  1162. <a tabindex="-1">DriverSupport.com Contact</a>
  1163.  
  1164. </li>
  1165. <li></li><li>
  1166. <a tabindex="-1">Get Nexus Rang Logs (for sending to Support.com)</a>
  1167.  
  1168. </li>
  1169. <li></li><li>
  1170. <a tabindex="-1">MAC Tools</a>
  1171.  
  1172. </li>
  1173. <li></li><li>
  1174. <a tabindex="-1">Microsoft WMI Diagnostic Tool</a>
  1175.  
  1176. </li>
  1177. <li></li><li>
  1178. <a tabindex="-1">Process Explorer Download</a>
  1179.  
  1180. </li>
  1181. <li></li><li>
  1182. <a tabindex="-1">SolidTechies.com</a>
  1183.  
  1184. </li>
  1185.  
  1186. </ul>
  1187. </span>
  1188.  
  1189. <a data-title="Push URL" data-placement="top" bs-tooltip="">
  1190. <div>
  1191. Push
  1192. </div>
  1193. </a>
  1194.  
  1195. </div></push-url-widget>
  1196. <quality-slider><span>
  1197.  
  1198. <div>
  1199. <div>
  1200. <div id="qualityslider_49446" aria-disabled="false"><a href="#"></a></div>
  1201. </div>
  1202. <div>
  1203. <span> Better Performance </span>
  1204. <span> Better Image Quality </span>
  1205. </div>
  1206. </div>
  1207. </span></quality-slider>
  1208. </div>
  1209. </div>
  1210.  
  1211. </div>
  1212.  
  1213.  
  1214. </div>
  1215. </remote-view></div>
  1216. </div>
  1217. </div>
  1218. </div></deliver-session-tabbed-view></div>
  1219. </div>
  1220. </deliver-session-details>
  1221. </span></deliver-session>
  1222. </div><div tab-content-transclude="tab">
  1223.  
  1224.  
  1225. <deliver-session session="session" on-close="CloseSessionTab(session, false)"><span>
  1226. <deliver-session-summary><div>
  1227. <ul>
  1228. <li>
  1229. <session-timer><div id="session-timer">
  1230. <span>
  1231.  
  1232. </span>
  1233. </div></session-timer>
  1234. </li>
  1235.  
  1236. <li>
  1237. <span>
  1238. <strong>Agent:</strong>
  1239.  
  1240. <span>
  1241. denis.k@upbill.com
  1242. </span>
  1243. </span>
  1244. </li>
  1245. <li>
  1246. <a title="">
  1247. <span>
  1248. <strong> Customer:</strong>
  1249. Albert Capon
  1250. </span>
  1251. </a>
  1252.  
  1253. </li>
  1254. <li>
  1255. <a>
  1256. <strong> Session Info </strong>
  1257. </a>
  1258. </li>
  1259. <li></li>
  1260. <li>
  1261. <strong>Session Status: </strong>
  1262. <span>
  1263. <input type="checkbox" name="onoffswitch" checked="checked">
  1264. <label for="myonoffswitch">
  1265. <div></div>
  1266. <div></div>
  1267. </label>
  1268. </span>
  1269.  
  1270. </li>
  1271.  
  1272. <li></li>
  1273.  
  1274. <li>
  1275. <a href="" data-title="Notes" data-placement="bottom" bs-tooltip="">
  1276. <i></i>
  1277. </a>
  1278. <div>
  1279. <toolsnotes> <div>
  1280. <div>
  1281. <div>
  1282. <div>
  1283. <textarea cols="90" rows="5" id="session_note" placeholder="Notes entered here will also be saved to the Activity log."></textarea>
  1284. </div>
  1285. </div>
  1286. <div>
  1287. <div>
  1288.  
  1289. <sdc-fileuploader file="notesFile" filemime="*" heading="Add notes" message="Upload the attachment" upload-url="api/sessionattachment/create?id=37270&amp;external_id=" on-complete="OnUploadCompleted" on-error="OnUploadError">
  1290.  
  1291. <span><input id="sdcUpload_2187" type="file" name="file" accept="*"><label for="sdcUpload_2187"><i></i></label></span></sdc-fileuploader></div>
  1292. <div>
  1293. <button>Submit</button>
  1294. </div>
  1295. <div>
  1296. <button>Cancel</button>
  1297. </div>
  1298. </div>
  1299. </div>
  1300. </div>
  1301. </toolsnotes>
  1302. </div>
  1303. </li>
  1304.  
  1305. <li>
  1306. <a href="" data-title="Activity" data-placement="bottom" bs-tooltip="">
  1307. <i></i>
  1308. </a>
  1309. <div>
  1310. </div>
  1311. </li>
  1312. <li></li>
  1313. <li>
  1314. <a href="" data-title="Start a New Activity" data-placement="bottom" bs-tooltip="">
  1315. <i></i>
  1316. </a>
  1317. </li>
  1318. <li>
  1319. <a href="" data-title="Switch Activity" data-placement="bottom" bs-tooltip="">
  1320. <i></i>
  1321. </a>
  1322. <div>2</div>
  1323. </li>
  1324.  
  1325.  
  1326. <li>
  1327. <a href="" data-title="Transfer" session-transfer="" data-placement="bottom" bs-tooltip="">
  1328. <i></i>
  1329. </a>
  1330. </li>
  1331.  
  1332.  
  1333. </ul>
  1334. </div>
  1335. </deliver-session-summary><div></div>
  1336. <deliver-session-details><div>
  1337.  
  1338. <div id="sessionconnectionshost_37270">
  1339. <deliver-session-tabbed-view><div id="connectionwrapper_1">
  1340. <div id="session-tabs-49625">
  1341. <div id="">
  1342. <ul>
  1343. <li id="workflowView-49625 " show="false" open="open">
  1344. <a session-tab-heading-outlet=""><session-tab-heading>
  1345. <span>Path: None</span>
  1346. <span>Tech Call IN</span>
  1347. </session-tab-heading></a>
  1348. </li>
  1349. <li id="remoteControlView-49625 " show="false" open="open">
  1350. <a session-tab-heading-outlet=""><session-tab-heading>
  1351. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/disconnect_icon.png">
  1352. Remote
  1353. <span>Connection</span>
  1354. </session-tab-heading></a>
  1355. </li>
  1356. <session-floating-tab id="chat-tab-49625" title="Chat" open="toggleChat(true)" close="toggleChat(false)" visible="connection.RemoteConnectionState.isRemoteActive() || connection.sessionDevice.CommandChannel.isConnected()" show="!!connection.ControlPanel.ChatPanelVisible"></session-floating-tab>
  1357. <div id="floating-chat-box-container-49625">
  1358. <div>
  1359. <span></span>
  1360. <div></div>
  1361. </div>
  1362. </div>
  1363. </ul>
  1364. <div id="tab-toolbar-workflowView-49625" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  1365. <div id="workflow-view-toolbar-49625">
  1366.  
  1367. <span>
  1368. <a id="popout-action" data-title="Pop-out" data-placement="bottom" bs-tooltip="">
  1369. <i></i>
  1370. </a>
  1371. </span>
  1372.  
  1373.  
  1374. <span>
  1375. <a id="popin-action" data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  1376. <i></i>
  1377. </a>
  1378. </span>
  1379.  
  1380.  
  1381. <span id="v1"></span>
  1382. <input type="button" data-title="Choose A Different Path For This Connection" value="Change Path" bs-tooltip="" data-placement="bottom">
  1383. </div>
  1384. </session-tab-toolbar></div><div id="tab-toolbar-remoteControlView-49625" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  1385. <remote-toolbar connection="connection" session="session" external="external"><div>
  1386.  
  1387.  
  1388.  
  1389.  
  1390. <span>
  1391.  
  1392.  
  1393. <span>
  1394. <a data-title="Pop-out" data-placement="bottom" bs-tooltip="">
  1395. <i></i>
  1396. </a>
  1397. </span>
  1398.  
  1399.  
  1400. <span>
  1401. <a data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  1402. <i></i>
  1403. </a>
  1404. </span>
  1405.  
  1406.  
  1407. <span id="v1"></span>
  1408. </span>
  1409.  
  1410.  
  1411.  
  1412.  
  1413.  
  1414.  
  1415. </div></remote-toolbar>
  1416. </session-tab-toolbar></div>
  1417. <ul>
  1418. <li id="chat-tab-49625" session-floating-tab-outlet="floatingTab">
  1419. <a><session-tab-heading>
  1420. Chat
  1421. </session-tab-heading>
  1422. <img src="/nexus/content/themes/nexus/images/minimize_gray.png">
  1423. </a>
  1424. <div><chat-tab-panel connection="connection" session="session" external="external" id="chat-view-49625"><div>
  1425. <toolschat></toolschat>
  1426. </div></chat-tab-panel></div>
  1427. </li>
  1428. </ul>
  1429. </div>
  1430. <div session-tab-body-outlet="tab">
  1431.  
  1432.  
  1433.  
  1434. <workflow-view><div data-session-device="49625">
  1435.  
  1436. <div>
  1437. <workflowdetails><div id="WorkflowDetailsWrapper_45465">
  1438.  
  1439. <div>
  1440. <div>
  1441. <h3>Steps</h3>
  1442. <table width="100%">
  1443. <tbody><tr>
  1444. <td width="85%">
  1445. <h3>Steps</h3>
  1446. </td>
  1447. <td width="10%">
  1448. <img src="img/treeview-icon.png" onmouseover="this.src='img/treeview-hover-icon.png';" onmouseout="this.src='img/treeview-icon.png';">
  1449. </td>
  1450. </tr>
  1451.  
  1452.  
  1453. </tbody></table>
  1454.  
  1455. <div id="_taskSidePanel">
  1456. <ul>
  1457. <li id="item_0">
  1458. <a href="#" onclick="return false;">
  1459. <div>Lookup Order ID</div>
  1460. <div>
  1461. <div></div>
  1462. <div></div>
  1463. </div>
  1464. </a>
  1465. </li><li id="item_1">
  1466. <a href="#" onclick="return false;">
  1467. <div>New Tech issue</div>
  1468. <div>
  1469. <div></div>
  1470. <div></div>
  1471. </div>
  1472. </a>
  1473. </li><li id="item_2">
  1474. <a href="#" onclick="return false;">
  1475. <div>Blind pitch support connection</div>
  1476. <div>
  1477. <div></div>
  1478. <div></div>
  1479. </div>
  1480. </a>
  1481. </li><li id="item_3">
  1482. <a href="#" onclick="return false;">
  1483. <div>Pending tech issue</div>
  1484. <div>
  1485. <div></div>
  1486. <div></div>
  1487. </div>
  1488. </a>
  1489. </li><li id="item_4">
  1490. <a href="#" onclick="return false;">
  1491. <div>General inquiry</div>
  1492. <div>
  1493. <div></div>
  1494. <div></div>
  1495. </div>
  1496. </a>
  1497. </li><li id="item_5">
  1498. <a href="#" onclick="return false;">
  1499. <div>Billing Issue</div>
  1500. <div>
  1501. <div></div>
  1502. <div></div>
  1503. </div>
  1504. </a>
  1505. </li>
  1506. </ul>
  1507. </div>
  1508. <div>
  1509. <div>
  1510. <div>Path status</div>
  1511. <button disabled="disabled">Done</button>
  1512. </div>
  1513. </div>
  1514. </div>
  1515. <div>
  1516. <div>
  1517. <div id="taskDetails_14044">
  1518. <workflowtask>
  1519. <div>
  1520. <h3 title="Lookup Order ID">Lookup Order ID</h3>
  1521. <div></div>
  1522. </div>
  1523. <div>
  1524. <p>Lookup Order ID</p>
  1525. <div>
  1526. <workflowtaskinlinepage><div>
  1527. <div id="inlinepage_14044">
  1528. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_70ff0d39-2ac2-46f8-9c33-37edfc75648b_version_1_0.html?displayRand=0.1421960589941591">
  1529. </iframe>
  1530. </div>
  1531. </div>
  1532. </workflowtaskinlinepage>
  1533. </div>
  1534.  
  1535.  
  1536.  
  1537.  
  1538.  
  1539.  
  1540.  
  1541.  
  1542.  
  1543.  
  1544.  
  1545.  
  1546.  
  1547. </div>
  1548.  
  1549. <div>
  1550. <div>
  1551. <span>
  1552. <table width="100%" height="100%">
  1553. <tbody><tr><td colspan="3"></td></tr>
  1554. <tr>
  1555. <td></td>
  1556. <td>
  1557. <div>
  1558. <img src="/themes/amanda/images/loaders/loader6.gif">
  1559. <span>
  1560. <label>Processing...</label>
  1561. <label>
  1562. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  1563. </label>
  1564. </span>
  1565. <span>
  1566. <label> </label>
  1567. </span>
  1568.  
  1569. </div>
  1570.  
  1571. </td>
  1572. <td></td>
  1573. </tr>
  1574. <tr><td colspan="3"></td></tr>
  1575. </tbody></table>
  1576.  
  1577. </span>
  1578. </div>
  1579. </div>
  1580. </workflowtask>
  1581. <div>
  1582. <div id="linearflow">
  1583. <div>Step status:</div>
  1584. <span>
  1585. Complete
  1586. </span>
  1587. <span>
  1588. <button>
  1589. <img src="content/themes/nexus/images/step-resolve/complete/completed_selected.png">
  1590.  
  1591. Completed
  1592. </button>
  1593. </span>
  1594. <div id="task_feedback_complete_45465_70ff0d39-2ac2-46f8-9c33-37edfc75648b">
  1595. <div>
  1596. <span></span>
  1597. </div>
  1598. <div>
  1599. <select><option value="" selected="selected">Choose an answer</option></select>
  1600. </div>
  1601. <div>
  1602. <span>Please provide the Step feedback</span>
  1603. </div>
  1604. <div>
  1605. <button>Submit</button>
  1606. </div>
  1607. <div>
  1608. <button>Cancel</button>
  1609. </div>
  1610. </div>
  1611. <span>
  1612. <button>
  1613.  
  1614. <img src="content/themes/nexus/images/step-resolve/na/na_icon.png">
  1615. Not Applicable
  1616. </button>
  1617. </span>
  1618. <div id="task_feedback_na_45465_70ff0d39-2ac2-46f8-9c33-37edfc75648b">
  1619. <div><span> </span></div>
  1620. <div>
  1621. <select><option value="" selected="selected">Choose an answer</option></select>
  1622. </div>
  1623. <div>
  1624. <span>Please provide the Step feedback</span>
  1625. </div>
  1626. <div>
  1627. <button>Submit</button>
  1628. </div>
  1629. <div>
  1630. <button>Cancel</button>
  1631. </div>
  1632. </div>
  1633. </div>
  1634. <div id="decisonflow">
  1635. <div></div>
  1636. <div>
  1637. <ul>
  1638.  
  1639. </ul>
  1640. </div>
  1641.  
  1642. <div>
  1643. <ul>
  1644.  
  1645. </ul>
  1646. </div>
  1647.  
  1648. <div>
  1649. <ul>
  1650.  
  1651. </ul>
  1652. </div>
  1653.  
  1654.  
  1655. </div>
  1656. </div>
  1657. </div><div id="taskDetails_14045">
  1658. <workflowtask>
  1659. <div>
  1660. <h3 title="New Tech issue">New Tech issue</h3>
  1661. <div></div>
  1662. </div>
  1663. <div>
  1664. <p>New Tech issue</p>
  1665. <div>
  1666. <workflowtaskinlinepage><div>
  1667. <div id="inlinepage_14045">
  1668. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_85ba4519-e342-4eac-b7f1-eaf033555e71_version_1_0.html?displayRand=0.03984468732960522">
  1669. </iframe>
  1670. </div>
  1671. </div>
  1672. </workflowtaskinlinepage>
  1673. </div>
  1674.  
  1675.  
  1676.  
  1677.  
  1678.  
  1679.  
  1680.  
  1681.  
  1682.  
  1683.  
  1684.  
  1685.  
  1686.  
  1687. </div>
  1688.  
  1689. <div>
  1690. <div>
  1691. <span>
  1692. <table width="100%" height="100%">
  1693. <tbody><tr><td colspan="3"></td></tr>
  1694. <tr>
  1695. <td></td>
  1696. <td>
  1697. <div>
  1698. <img src="/themes/amanda/images/loaders/loader6.gif">
  1699. <span>
  1700. <label>Processing...</label>
  1701. <label>
  1702. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  1703. </label>
  1704. </span>
  1705. <span>
  1706. <label> </label>
  1707. </span>
  1708.  
  1709. </div>
  1710.  
  1711. </td>
  1712. <td></td>
  1713. </tr>
  1714. <tr><td colspan="3"></td></tr>
  1715. </tbody></table>
  1716.  
  1717. </span>
  1718. </div>
  1719. </div>
  1720. </workflowtask>
  1721. <div>
  1722. <div id="linearflow">
  1723. <div>Step status:</div>
  1724. <span>
  1725. Not Applicable
  1726. </span>
  1727. <span>
  1728. <button>
  1729.  
  1730. <img src="content/themes/nexus/images/step-resolve/complete/completed.png">
  1731. Completed
  1732. </button>
  1733. </span>
  1734. <div id="task_feedback_complete_45465_85ba4519-e342-4eac-b7f1-eaf033555e71">
  1735. <div>
  1736. <span>What was the tech issue reported?</span>
  1737. </div>
  1738. <div>
  1739. <select><option value="" selected="selected">Choose an answer</option><option label="Virus removal" value="string:Virus removal">Virus removal</option><option label="Standard Clean required" value="string:Standard Clean required">Standard Clean required</option><option label="Printer or hardware issues" value="string:Printer or hardware issues">Printer or hardware issues</option><option label="Driver issues" value="string:Driver issues">Driver issues</option><option label="Email issues" value="string:Email issues">Email issues</option><option label="Internet issues" value="string:Internet issues">Internet issues</option><option label="Software issues" value="string:Software issues">Software issues</option></select>
  1740. </div>
  1741. <div>
  1742. <span>Please provide the Step feedback</span>
  1743. </div>
  1744. <div>
  1745. <button>Submit</button>
  1746. </div>
  1747. <div>
  1748. <button>Cancel</button>
  1749. </div>
  1750. </div>
  1751. <span>
  1752. <button>
  1753. <img src="content/themes/nexus/images/step-resolve/na/na_icon_selected.png">
  1754.  
  1755. Not Applicable
  1756. </button>
  1757. </span>
  1758. <div id="task_feedback_na_45465_85ba4519-e342-4eac-b7f1-eaf033555e71">
  1759. <div><span> </span></div>
  1760. <div>
  1761. <select><option value="" selected="selected">Choose an answer</option></select>
  1762. </div>
  1763. <div>
  1764. <span>Please provide the Step feedback</span>
  1765. </div>
  1766. <div>
  1767. <button>Submit</button>
  1768. </div>
  1769. <div>
  1770. <button>Cancel</button>
  1771. </div>
  1772. </div>
  1773. </div>
  1774. <div id="decisonflow">
  1775. <div></div>
  1776. <div>
  1777. <ul>
  1778.  
  1779. </ul>
  1780. </div>
  1781.  
  1782. <div>
  1783. <ul>
  1784.  
  1785. </ul>
  1786. </div>
  1787.  
  1788. <div>
  1789. <ul>
  1790.  
  1791. </ul>
  1792. </div>
  1793.  
  1794.  
  1795. </div>
  1796. </div>
  1797. </div><div id="taskDetails_14046">
  1798. <workflowtask>
  1799. <div>
  1800. <h3 title="Blind pitch support connection">Blind pitch support connection</h3>
  1801. <div></div>
  1802. </div>
  1803. <div>
  1804. <p>Blind pitch support connection</p>
  1805. <div>
  1806. <workflowtaskinlinepage><div>
  1807. <div id="inlinepage_14046">
  1808. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_40472584-e937-4f6a-8939-3920c5997f77_version_1_0.html?displayRand=0.4012985546141863">
  1809. </iframe>
  1810. </div>
  1811. </div>
  1812. </workflowtaskinlinepage>
  1813. </div>
  1814.  
  1815.  
  1816.  
  1817.  
  1818.  
  1819.  
  1820.  
  1821.  
  1822.  
  1823.  
  1824.  
  1825.  
  1826.  
  1827. </div>
  1828.  
  1829. <div>
  1830. <div>
  1831. <span>
  1832. <table width="100%" height="100%">
  1833. <tbody><tr><td colspan="3"></td></tr>
  1834. <tr>
  1835. <td></td>
  1836. <td>
  1837. <div>
  1838. <img src="/themes/amanda/images/loaders/loader6.gif">
  1839. <span>
  1840. <label>Processing...</label>
  1841. <label>
  1842. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  1843. </label>
  1844. </span>
  1845. <span>
  1846. <label> </label>
  1847. </span>
  1848.  
  1849. </div>
  1850.  
  1851. </td>
  1852. <td></td>
  1853. </tr>
  1854. <tr><td colspan="3"></td></tr>
  1855. </tbody></table>
  1856.  
  1857. </span>
  1858. </div>
  1859. </div>
  1860. </workflowtask>
  1861. <div>
  1862. <div id="linearflow">
  1863. <div>Step status:</div>
  1864. <span>
  1865. Not Applicable
  1866. </span>
  1867. <span>
  1868. <button>
  1869.  
  1870. <img src="content/themes/nexus/images/step-resolve/complete/completed.png">
  1871. Completed
  1872. </button>
  1873. </span>
  1874. <div id="task_feedback_complete_45465_40472584-e937-4f6a-8939-3920c5997f77">
  1875. <div>
  1876. <span></span>
  1877. </div>
  1878. <div>
  1879. <select><option value="" selected="selected">Choose an answer</option></select>
  1880. </div>
  1881. <div>
  1882. <span>Please provide the Step feedback</span>
  1883. </div>
  1884. <div>
  1885. <button>Submit</button>
  1886. </div>
  1887. <div>
  1888. <button>Cancel</button>
  1889. </div>
  1890. </div>
  1891. <span>
  1892. <button>
  1893. <img src="content/themes/nexus/images/step-resolve/na/na_icon_selected.png">
  1894.  
  1895. Not Applicable
  1896. </button>
  1897. </span>
  1898. <div id="task_feedback_na_45465_40472584-e937-4f6a-8939-3920c5997f77">
  1899. <div><span> </span></div>
  1900. <div>
  1901. <select><option value="" selected="selected">Choose an answer</option></select>
  1902. </div>
  1903. <div>
  1904. <span>Please provide the Step feedback</span>
  1905. </div>
  1906. <div>
  1907. <button>Submit</button>
  1908. </div>
  1909. <div>
  1910. <button>Cancel</button>
  1911. </div>
  1912. </div>
  1913. </div>
  1914. <div id="decisonflow">
  1915. <div></div>
  1916. <div>
  1917. <ul>
  1918.  
  1919. </ul>
  1920. </div>
  1921.  
  1922. <div>
  1923. <ul>
  1924.  
  1925. </ul>
  1926. </div>
  1927.  
  1928. <div>
  1929. <ul>
  1930.  
  1931. </ul>
  1932. </div>
  1933.  
  1934.  
  1935. </div>
  1936. </div>
  1937. </div><div id="taskDetails_14047">
  1938. <workflowtask>
  1939. <div>
  1940. <h3 title="Pending tech issue">Pending tech issue</h3>
  1941. <div></div>
  1942. </div>
  1943. <div>
  1944. <p>Pending tech issue</p>
  1945. <div>
  1946. <workflowtaskinlinepage><div>
  1947. <div id="inlinepage_14047">
  1948. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_973d1be2-ea91-4bea-ba41-7aec5290a451_version_1_0.html?displayRand=0.17333040456287563">
  1949. </iframe>
  1950. </div>
  1951. </div>
  1952. </workflowtaskinlinepage>
  1953. </div>
  1954.  
  1955.  
  1956.  
  1957.  
  1958.  
  1959.  
  1960.  
  1961.  
  1962.  
  1963.  
  1964.  
  1965.  
  1966.  
  1967. </div>
  1968.  
  1969. <div>
  1970. <div>
  1971. <span>
  1972. <table width="100%" height="100%">
  1973. <tbody><tr><td colspan="3"></td></tr>
  1974. <tr>
  1975. <td></td>
  1976. <td>
  1977. <div>
  1978. <img src="/themes/amanda/images/loaders/loader6.gif">
  1979. <span>
  1980. <label>Processing...</label>
  1981. <label>
  1982. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  1983. </label>
  1984. </span>
  1985. <span>
  1986. <label> </label>
  1987. </span>
  1988.  
  1989. </div>
  1990.  
  1991. </td>
  1992. <td></td>
  1993. </tr>
  1994. <tr><td colspan="3"></td></tr>
  1995. </tbody></table>
  1996.  
  1997. </span>
  1998. </div>
  1999. </div>
  2000. </workflowtask>
  2001. <div>
  2002. <div id="linearflow">
  2003. <div>Step status:</div>
  2004. <span>
  2005. Resolved
  2006. </span>
  2007. <span>
  2008. <button>
  2009.  
  2010. <img src="content/themes/nexus/images/step-resolve/complete/completed.png">
  2011. Completed
  2012. </button>
  2013. </span>
  2014. <div id="task_feedback_complete_45465_973d1be2-ea91-4bea-ba41-7aec5290a451">
  2015. <div>
  2016. <span>Why did the customer call us back for pending tech issue?</span>
  2017. </div>
  2018. <div>
  2019. <select><option value="" selected="selected">Choose an answer</option><option label="Lost connection" value="string:Lost connection" selected="selected">Lost connection</option><option label="Technician did not fix all issues / incomplete tech work" value="string:Technician did not fix all issues / incomplete tech work">Technician did not fix all issues / incomplete tech work</option><option label="Customer had interrupted the tech work" value="string:Customer had interrupted the tech work">Customer had interrupted the tech work</option><option label="Software issues" value="string:Software issues">Software issues</option></select>
  2020. </div>
  2021. <div>
  2022. <span>Please provide the Step feedback</span>
  2023. </div>
  2024. <div>
  2025. <button>Submit</button>
  2026. </div>
  2027. <div>
  2028. <button>Cancel</button>
  2029. </div>
  2030. </div>
  2031. <span>
  2032. <button>
  2033.  
  2034. <img src="content/themes/nexus/images/step-resolve/na/na_icon.png">
  2035. Not Applicable
  2036. </button>
  2037. </span>
  2038. <div id="task_feedback_na_45465_973d1be2-ea91-4bea-ba41-7aec5290a451">
  2039. <div><span> </span></div>
  2040. <div>
  2041. <select><option value="" selected="selected">Choose an answer</option></select>
  2042. </div>
  2043. <div>
  2044. <span>Please provide the Step feedback</span>
  2045. </div>
  2046. <div>
  2047. <button>Submit</button>
  2048. </div>
  2049. <div>
  2050. <button>Cancel</button>
  2051. </div>
  2052. </div>
  2053. </div>
  2054. <div id="decisonflow">
  2055. <div></div>
  2056. <div>
  2057. <ul>
  2058.  
  2059. </ul>
  2060. </div>
  2061.  
  2062. <div>
  2063. <ul>
  2064.  
  2065. </ul>
  2066. </div>
  2067.  
  2068. <div>
  2069. <ul>
  2070.  
  2071. </ul>
  2072. </div>
  2073.  
  2074.  
  2075. </div>
  2076. </div>
  2077. </div><div id="taskDetails_14048">
  2078. <workflowtask>
  2079. <div>
  2080. <h3 title="General inquiry">General inquiry</h3>
  2081. <div></div>
  2082. </div>
  2083. <div>
  2084. <p>General inquiry</p>
  2085. <div>
  2086. <workflowtaskinlinepage><div>
  2087. <div id="inlinepage_14048">
  2088. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_816da7d2-1896-42a7-8923-8112a3f6a028_version_1_0.html?displayRand=0.40267039090394974">
  2089. </iframe>
  2090. </div>
  2091. </div>
  2092. </workflowtaskinlinepage>
  2093. </div>
  2094.  
  2095.  
  2096.  
  2097.  
  2098.  
  2099.  
  2100.  
  2101.  
  2102.  
  2103.  
  2104.  
  2105.  
  2106.  
  2107. </div>
  2108.  
  2109. <div>
  2110. <div>
  2111. <span>
  2112. <table width="100%" height="100%">
  2113. <tbody><tr><td colspan="3"></td></tr>
  2114. <tr>
  2115. <td></td>
  2116. <td>
  2117. <div>
  2118. <img src="/themes/amanda/images/loaders/loader6.gif">
  2119. <span>
  2120. <label>Processing...</label>
  2121. <label>
  2122. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  2123. </label>
  2124. </span>
  2125. <span>
  2126. <label> </label>
  2127. </span>
  2128.  
  2129. </div>
  2130.  
  2131. </td>
  2132. <td></td>
  2133. </tr>
  2134. <tr><td colspan="3"></td></tr>
  2135. </tbody></table>
  2136.  
  2137. </span>
  2138. </div>
  2139. </div>
  2140. </workflowtask>
  2141. <div>
  2142. <div id="linearflow">
  2143. <div>Step status:</div>
  2144. <span>
  2145. Not Applicable
  2146. </span>
  2147. <span>
  2148. <button>
  2149.  
  2150. <img src="content/themes/nexus/images/step-resolve/complete/completed.png">
  2151. Completed
  2152. </button>
  2153. </span>
  2154. <div id="task_feedback_complete_45465_816da7d2-1896-42a7-8923-8112a3f6a028">
  2155. <div>
  2156. <span>What was the reason for call?</span>
  2157. </div>
  2158. <div>
  2159. <select><option value="" selected="selected">Choose an answer</option><option label="Inquire about work in progress" value="string:Inquire about work in progress">Inquire about work in progress</option><option label="Update information on file" value="string:Update information on file">Update information on file</option><option label="Support package inquiry" value="string:Support package inquiry">Support package inquiry</option></select>
  2160. </div>
  2161. <div>
  2162. <span>Please provide the Step feedback</span>
  2163. </div>
  2164. <div>
  2165. <button>Submit</button>
  2166. </div>
  2167. <div>
  2168. <button>Cancel</button>
  2169. </div>
  2170. </div>
  2171. <span>
  2172. <button>
  2173. <img src="content/themes/nexus/images/step-resolve/na/na_icon_selected.png">
  2174.  
  2175. Not Applicable
  2176. </button>
  2177. </span>
  2178. <div id="task_feedback_na_45465_816da7d2-1896-42a7-8923-8112a3f6a028">
  2179. <div><span> </span></div>
  2180. <div>
  2181. <select><option value="" selected="selected">Choose an answer</option></select>
  2182. </div>
  2183. <div>
  2184. <span>Please provide the Step feedback</span>
  2185. </div>
  2186. <div>
  2187. <button>Submit</button>
  2188. </div>
  2189. <div>
  2190. <button>Cancel</button>
  2191. </div>
  2192. </div>
  2193. </div>
  2194. <div id="decisonflow">
  2195. <div></div>
  2196. <div>
  2197. <ul>
  2198.  
  2199. </ul>
  2200. </div>
  2201.  
  2202. <div>
  2203. <ul>
  2204.  
  2205. </ul>
  2206. </div>
  2207.  
  2208. <div>
  2209. <ul>
  2210.  
  2211. </ul>
  2212. </div>
  2213.  
  2214.  
  2215. </div>
  2216. </div>
  2217. </div><div id="taskDetails_14049">
  2218. <workflowtask>
  2219. <div>
  2220. <h3 title="Billing Issue">Billing Issue</h3>
  2221. <div></div>
  2222. </div>
  2223. <div>
  2224. <p>Billing Issue</p>
  2225. <div>
  2226. <workflowtaskinlinepage><div>
  2227. <div id="inlinepage_14049">
  2228. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_54483ca2-7f15-47d7-87fa-5eb895f2f8fd_version_1_0.html?displayRand=0.9017124602105469">
  2229. </iframe>
  2230. </div>
  2231. </div>
  2232. </workflowtaskinlinepage>
  2233. </div>
  2234.  
  2235.  
  2236.  
  2237.  
  2238.  
  2239.  
  2240.  
  2241.  
  2242.  
  2243.  
  2244.  
  2245.  
  2246.  
  2247. </div>
  2248.  
  2249. <div>
  2250. <div>
  2251. <span>
  2252. <table width="100%" height="100%">
  2253. <tbody><tr><td colspan="3"></td></tr>
  2254. <tr>
  2255. <td></td>
  2256. <td>
  2257. <div>
  2258. <img src="/themes/amanda/images/loaders/loader6.gif">
  2259. <span>
  2260. <label>Processing...</label>
  2261. <label>
  2262. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  2263. </label>
  2264. </span>
  2265. <span>
  2266. <label> </label>
  2267. </span>
  2268.  
  2269. </div>
  2270.  
  2271. </td>
  2272. <td></td>
  2273. </tr>
  2274. <tr><td colspan="3"></td></tr>
  2275. </tbody></table>
  2276.  
  2277. </span>
  2278. </div>
  2279. </div>
  2280. </workflowtask>
  2281. <div>
  2282. <div id="linearflow">
  2283. <div>Step status:</div>
  2284. <span>
  2285. Not Applicable
  2286. </span>
  2287. <span>
  2288. <button>
  2289.  
  2290. <img src="content/themes/nexus/images/step-resolve/complete/completed.png">
  2291. Completed
  2292. </button>
  2293. </span>
  2294. <div id="task_feedback_complete_45465_54483ca2-7f15-47d7-87fa-5eb895f2f8fd">
  2295. <div>
  2296. <span>Why was customer calling for billing issue?</span>
  2297. </div>
  2298. <div>
  2299. <select><option value="" selected="selected">Choose an answer</option><option label="Unsatisfied with tech work" value="string:Unsatisfied with tech work">Unsatisfied with tech work</option><option label="Tech work not completed" value="string:Tech work not completed">Tech work not completed</option><option label="Was promised a software refund" value="string:Was promised a software refund">Was promised a software refund</option><option label="Complaint about an agent" value="string:Complaint about an agent">Complaint about an agent</option><option label="Too expensive, wants to cancel" value="string:Too expensive, wants to cancel">Too expensive, wants to cancel</option><option label="Cancel recurring billing" value="string:Cancel recurring billing">Cancel recurring billing</option></select>
  2300. </div>
  2301. <div>
  2302. <span>Please provide the Step feedback</span>
  2303. </div>
  2304. <div>
  2305. <button>Submit</button>
  2306. </div>
  2307. <div>
  2308. <button>Cancel</button>
  2309. </div>
  2310. </div>
  2311. <span>
  2312. <button>
  2313. <img src="content/themes/nexus/images/step-resolve/na/na_icon_selected.png">
  2314.  
  2315. Not Applicable
  2316. </button>
  2317. </span>
  2318. <div id="task_feedback_na_45465_54483ca2-7f15-47d7-87fa-5eb895f2f8fd">
  2319. <div><span> </span></div>
  2320. <div>
  2321. <select><option value="" selected="selected">Choose an answer</option></select>
  2322. </div>
  2323. <div>
  2324. <span>Please provide the Step feedback</span>
  2325. </div>
  2326. <div>
  2327. <button>Submit</button>
  2328. </div>
  2329. <div>
  2330. <button>Cancel</button>
  2331. </div>
  2332. </div>
  2333. </div>
  2334. <div id="decisonflow">
  2335. <div></div>
  2336. <div>
  2337. <ul>
  2338.  
  2339. </ul>
  2340. </div>
  2341.  
  2342. <div>
  2343. <ul>
  2344.  
  2345. </ul>
  2346. </div>
  2347.  
  2348. <div>
  2349. <ul>
  2350.  
  2351. </ul>
  2352. </div>
  2353.  
  2354.  
  2355. </div>
  2356. </div>
  2357. </div>
  2358. <div>
  2359. <workflowservicereport><div>
  2360.  
  2361. <span>Path Summary &amp; Feedback</span>
  2362. <span>Please finalize any incomplete Steps, and provide Path and Step individual feedback</span>
  2363. <span>Please provide all the Path and Step feedback</span>
  2364. </div>
  2365. <div>
  2366. <div>
  2367. <div>
  2368. <div>
  2369. <span>Final Step:</span>
  2370. <span>Resolved Step:</span>
  2371. <span>Aborted Step:</span>
  2372. <span>Pending tech issue</span>
  2373. </div>
  2374. <div>Once submitted, this step will be filed as 'Complete' and as having 'Resolved' the customer"s issue.</div>
  2375. <div>This step 'Resolved' the customer"s issue.</div>
  2376. <div>The agent was on this step when the path was aborted.</div>
  2377. </div>
  2378. </div>
  2379. <div>
  2380. <div>
  2381. <span></span>
  2382. </div>
  2383. <div>
  2384. <select disabled="disabled"><option value="" selected="selected">Choose an answer</option></select>
  2385. </div>
  2386.  
  2387. </div>
  2388. <div>
  2389. <div>
  2390. <div>
  2391. <h3>Complete</h3>
  2392. <ul>
  2393. <li>
  2394. <span>Lookup Order ID</span>
  2395. <workflowservicereporttaskfeedback><div>
  2396. <div>
  2397. <span></span>
  2398. </div>
  2399. <div>
  2400. <select required="" disabled="disabled"><option value="" selected="selected">Choose an answer</option></select>
  2401. </div>
  2402. </div></workflowservicereporttaskfeedback>
  2403. </li><li>
  2404. <span>Pending tech issue</span>
  2405. <workflowservicereporttaskfeedback><div>
  2406. <div>
  2407. <span>Why did the customer call us back for pending tech issue?</span>
  2408. </div>
  2409. <div>
  2410. <select required="" disabled="disabled"><option value="" selected="selected">Choose an answer</option><option label="Lost connection" value="string:Lost connection" selected="selected">Lost connection</option></select>
  2411. </div>
  2412. </div></workflowservicereporttaskfeedback>
  2413. </li>
  2414. </ul>
  2415. </div>
  2416. </div>
  2417. <div>
  2418. <div>
  2419. <h3>Not Applicable</h3>
  2420. <ul>
  2421. <li>
  2422. <span>New Tech issue</span>
  2423. <workflowservicereporttaskfeedback><div>
  2424. <div>
  2425. <span></span>
  2426. </div>
  2427. <div>
  2428. <select required="" disabled="disabled"><option value="" selected="selected">Choose an answer</option></select>
  2429. </div>
  2430. </div></workflowservicereporttaskfeedback>
  2431. </li><li>
  2432. <span>Blind pitch support connection</span>
  2433. <workflowservicereporttaskfeedback><div>
  2434. <div>
  2435. <span></span>
  2436. </div>
  2437. <div>
  2438. <select required="" disabled="disabled"><option value="" selected="selected">Choose an answer</option></select>
  2439. </div>
  2440. </div></workflowservicereporttaskfeedback>
  2441. </li><li>
  2442. <span>General inquiry</span>
  2443. <workflowservicereporttaskfeedback><div>
  2444. <div>
  2445. <span></span>
  2446. </div>
  2447. <div>
  2448. <select required="" disabled="disabled"><option value="" selected="selected">Choose an answer</option></select>
  2449. </div>
  2450. </div></workflowservicereporttaskfeedback>
  2451. </li><li>
  2452. <span>Billing Issue</span>
  2453. <workflowservicereporttaskfeedback><div>
  2454. <div>
  2455. <span></span>
  2456. </div>
  2457. <div>
  2458. <select required="" disabled="disabled"><option value="" selected="selected">Choose an answer</option></select>
  2459. </div>
  2460. </div></workflowservicereporttaskfeedback>
  2461. </li>
  2462. </ul>
  2463. </div>
  2464. </div>
  2465. <div>
  2466. <div>
  2467. <h3>Incomplete</h3>
  2468. <p>Once submitted, the following incomplete steps will be filed as 'Not Applicable'. To return to a Step to complete it, select from the list below:</p>
  2469. <ul>
  2470.  
  2471. </ul>
  2472. </div>
  2473. </div>
  2474. </div>
  2475. <div>
  2476. <textarea cols="90" maxlength="250" id="feedback_comments" placeholder="Provide any additional comments regarding the overall Guided Path (Optional)." disabled="disabled"></textarea>
  2477. <div><span></span></div>
  2478. </div>
  2479. </div>
  2480.  
  2481.  
  2482. </workflowservicereport>
  2483. </div>
  2484. <div>
  2485. <button disabled="disabled"><span>Cancel</span></button>
  2486. <button disabled="disabled"><span>Submit</span></button>
  2487. </div>
  2488. </div>
  2489. </div>
  2490. </div>
  2491.  
  2492.  
  2493.  
  2494.  
  2495.  
  2496.  
  2497.  
  2498.  
  2499.  
  2500.  
  2501.  
  2502.  
  2503.  
  2504.  
  2505.  
  2506.  
  2507.  
  2508.  
  2509.  
  2510.  
  2511.  
  2512.  
  2513.  
  2514.  
  2515.  
  2516.  
  2517.  
  2518.  
  2519.  
  2520.  
  2521.  
  2522.  
  2523.  
  2524.  
  2525.  
  2526.  
  2527.  
  2528.  
  2529.  
  2530.  
  2531.  
  2532.  
  2533.  
  2534.  
  2535. </div>
  2536. </workflowdetails>
  2537. </div>
  2538.  
  2539.  
  2540.  
  2541. </div></workflow-view></div><div session-tab-body-outlet="tab">
  2542.  
  2543.  
  2544.  
  2545. <div data-session-device="49625">
  2546. <remote-view connection="connection" session="session" external="external" addnewpath="addNewPath(workflow, result)" id="remote-view-49625"><div>
  2547. <div ngif="(connection.sessionDevice.os_name === 'Windows' || connection.sessionDevice.os_name === 'Mac')">
  2548. <div>
  2549. <ul>
  2550. <li id="poppedOut-remoteControlView-49625">
  2551. <a>
  2552. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/disconnect_icon.png">
  2553. Remote
  2554. <span>Connection</span>
  2555. </a>
  2556. </li>
  2557.  
  2558. </ul>
  2559. <div>
  2560. </div>
  2561. </div>
  2562. </div>
  2563.  
  2564. <div>
  2565.  
  2566.  
  2567. <div>
  2568. <span>
  2569. <div id="remoteReconnectView_49625" remoteresize="">
  2570. <div>
  2571. <connection-instructions><div>
  2572. <div>
  2573.  
  2574.  
  2575.  
  2576.  
  2577. <connection-progress selected-os="selectedOS" connection="connection" session="session" all-os="allOS"><div>
  2578.  
  2579. <div>
  2580. <div>
  2581. <ul>
  2582. <li></li>
  2583. <li></li>
  2584. <li></li>
  2585. <li></li>
  2586. </ul>
  2587. <div></div>
  2588. <div>
  2589. <label>Connection Code</label>
  2590. <div>843835</div>
  2591.  
  2592.  
  2593.  
  2594. </div>
  2595. </div>
  2596.  
  2597. <connection-details><div>
  2598. <div>
  2599. <div>
  2600. <div>
  2601. <p>Provide the connection link - the code will work on any device</p>
  2602.  
  2603.  
  2604.  
  2605.  
  2606. </div>
  2607.  
  2608.  
  2609.  
  2610.  
  2611.  
  2612. </div>
  2613.  
  2614. </div>
  2615.  
  2616.  
  2617.  
  2618.  
  2619.  
  2620.  
  2621.  
  2622. </div></connection-details>
  2623. </div>
  2624.  
  2625.  
  2626.  
  2627.  
  2628.  
  2629.  
  2630. </div></connection-progress>
  2631.  
  2632.  
  2633.  
  2634.  
  2635.  
  2636.  
  2637.  
  2638.  
  2639. <div>
  2640. <div>
  2641. <div>
  2642. <ul>
  2643. <li active="" select="onOSSelect('Windows')">
  2644. <a href="" tab-heading-transclude=""><tab-heading>
  2645. <span>
  2646. <span>Windows</span>
  2647. </span>
  2648. </tab-heading></a>
  2649. </li>
  2650. <li select="onOSSelect('Mac')">
  2651. <a href="" tab-heading-transclude=""><tab-heading>
  2652. <span>
  2653. <span>Macintosh</span>
  2654. </span>
  2655. </tab-heading></a>
  2656. </li>
  2657. <li select="onOSSelect('Android')">
  2658. <a href="" tab-heading-transclude=""><tab-heading>
  2659. <span>
  2660. <span>Android</span>
  2661. </span>
  2662. </tab-heading></a>
  2663. </li>
  2664. <li select="onOSSelect('iOS')">
  2665. <a href="" tab-heading-transclude=""><tab-heading>
  2666. <span>
  2667. <span>iOS</span>
  2668. </span>
  2669. </tab-heading></a>
  2670. </li>
  2671. </ul>
  2672. <div>
  2673. <div tab-content-transclude="tab">
  2674.  
  2675.  
  2676. <div>
  2677. <connect-computer os="'Windows'" session="session" session-device="sessionDevice" brand="brand" on-view-connection-guide="onViewConnectionGuide" selected-connect-page-id="selectedConnectedPageId"><div>
  2678. <div></div>
  2679. <div>
  2680. <select><option value="" selected="selected">Select Connect Page</option><option label="English" value="object:3024">English</option></select>
  2681. </div>
  2682.  
  2683.  
  2684. <div>
  2685. <div>Direct the customer to:</div>
  2686. <div>
  2687. <a target="_blank" href="http://upc123.com">
  2688. http://upc123.com
  2689. </a>
  2690. </div>
  2691.  
  2692. <a target="_blank" href="https://upclick.nexus.support.com/connect">https://upclick.nexus.support.com/connect</a>
  2693. <div>
  2694. <send-email email="boxcar1111@aol.com" sessionid="37270" sessiondeviceid="49625" consumerid="22314" osname="Windows" connectioncode="843835" selectedconnectpageid="10000" connectpagesenabled="true" msgtype="remote" title="Email connection link to the customer" btntext="Email"><form name="form.sendEmail">
  2695. <!-- <table><tbody><tr>
  2696. <td><div>{{title}}:</div></td>
  2697. <td><div>-->
  2698. <div>
  2699. <span>Email connection link to the customer:</span>
  2700. <span></span>
  2701. <span>The email was sent.</span>
  2702.  
  2703. </div>
  2704. <!-- </div></td>
  2705. </tr></tbody></table>-->
  2706. <input type="email" name="email" placeholder="customer@email.com" required="">
  2707. <a href="">
  2708. <span>Email</span>
  2709. </a>
  2710. </form>
  2711. </send-email></div>
  2712. </div>
  2713.  
  2714. <div>
  2715. <a target="_blank">
  2716. <i></i>Windows Connection Guide</a>
  2717. </div>
  2718.  
  2719.  
  2720. </div></connect-computer>
  2721. </div>
  2722. </div><div tab-content-transclude="tab">
  2723.  
  2724.  
  2725. <div>
  2726. <connect-computer os="'Mac'" session="session" session-device="sessionDevice" brand="brand" on-view-connection-guide="onViewConnectionGuide" selected-connect-page-id="selectedConnectedPageId"><div>
  2727. <div></div>
  2728. <div>
  2729. <select><option value="" selected="selected">Select Connect Page</option><option label="English" value="object:3028">English</option></select>
  2730. </div>
  2731.  
  2732.  
  2733. <div>
  2734. <div>Direct the customer to:</div>
  2735. <div>
  2736. <a target="_blank" href="http://upc123.com">
  2737. http://upc123.com
  2738. </a>
  2739. </div>
  2740.  
  2741. <a target="_blank" href="https://upclick.nexus.support.com/connect">https://upclick.nexus.support.com/connect</a>
  2742. <div>
  2743. <send-email email="boxcar1111@aol.com" sessionid="37270" sessiondeviceid="49625" consumerid="22314" osname="Windows" connectioncode="843835" selectedconnectpageid="10000" connectpagesenabled="true" msgtype="remote" title="Email connection link to the customer" btntext="Email"><form name="form.sendEmail">
  2744. <!-- <table><tbody><tr>
  2745. <td><div>{{title}}:</div></td>
  2746. <td><div>-->
  2747. <div>
  2748. <span>Email connection link to the customer:</span>
  2749. <span></span>
  2750. <span>The email was sent.</span>
  2751.  
  2752. </div>
  2753. <!-- </div></td>
  2754. </tr></tbody></table>-->
  2755. <input type="email" name="email" placeholder="customer@email.com" required="">
  2756. <a href="">
  2757. <span>Email</span>
  2758. </a>
  2759. </form>
  2760. </send-email></div>
  2761. </div>
  2762.  
  2763. <div>
  2764. <a target="_blank">
  2765. <i></i>Mac Connection Guide</a>
  2766. </div>
  2767.  
  2768.  
  2769. </div></connect-computer>
  2770. </div>
  2771. </div><div tab-content-transclude="tab">
  2772.  
  2773.  
  2774. <div>
  2775. <connect-mobile os="'Android'" session="session" session-device="sessionDevice" on-view-connection-guide="onViewConnectionGuide"><div>
  2776. <div></div>
  2777. <div>Instruct the customer to install the <a href="https://play.google.com/store/apps/details?id=com.sprt.android.esnext" target="_blank">Nexus Connect</a> app.</div>
  2778.  
  2779. <div>
  2780. <send-sms phone="6317416861" sessionid="37270" sessiondeviceid="49625" consumerid="22314" osname="Android" connectioncode="843835" msgtype="app" title="SMS the Android App link to the customer" btntext="SMS"><form name="form.sendSms">
  2781. <!--<table><tbody><tr>
  2782. <td><div>{{title}}:</div></td>
  2783. <td><div>-->
  2784. <div>
  2785. <span>SMS the Android App link to the customer:</span>
  2786. <span></span>
  2787. <span>The SMS was sent.</span>
  2788.  
  2789. </div>
  2790. <!-- </div></td>
  2791. </tr></tbody></table>-->
  2792. <input type="tel" name="phone" placeholder="(###) ###-####" sdc-format-phone-input="" required="">
  2793. <!--<a href><span>
  2794. <i></i><span>{{btn}}</span>
  2795. </span></a>-->
  2796. <a href="">
  2797. <span>SMS</span>
  2798. </a>
  2799. </form>
  2800. </send-sms></div>
  2801. <div>
  2802. <send-email email="boxcar1111@aol.com" sessionid="37270" sessiondeviceid="49625" consumerid="22314" osname="Android" connectioncode="843835" msgtype="app" title="Email the Android App link to the customer" btntext="Email"><form name="form.sendEmail">
  2803. <!-- <table><tbody><tr>
  2804. <td><div>{{title}}:</div></td>
  2805. <td><div>-->
  2806. <div>
  2807. <span>Email the Android App link to the customer:</span>
  2808. <span></span>
  2809. <span>The email was sent.</span>
  2810.  
  2811. </div>
  2812. <!-- </div></td>
  2813. </tr></tbody></table>-->
  2814. <input type="email" name="email" placeholder="customer@email.com" required="">
  2815. <a href="">
  2816. <span>Email</span>
  2817. </a>
  2818. </form>
  2819. </send-email></div>
  2820. <div>
  2821.  
  2822. <a target="_blank">
  2823. <i></i>Android Connection Guide</a>
  2824. </div>
  2825. </div></connect-mobile>
  2826. </div>
  2827. </div><div tab-content-transclude="tab">
  2828.  
  2829.  
  2830. <div>
  2831. <connect-mobile os="'iOS'" session="session" session-device="sessionDevice" on-view-connection-guide="onViewConnectionGuide"><div>
  2832. <div></div>
  2833. <div>Instruct the customer to install the <a href="https://itunes.apple.com/us/app/nexus-connect/id910054837" target="_blank">Nexus Connect</a> app.</div>
  2834.  
  2835. <div>
  2836. <send-sms phone="6317416861" sessionid="37270" sessiondeviceid="49625" consumerid="22314" osname="iOS" connectioncode="843835" msgtype="app" title="SMS the iOS App link to the customer" btntext="SMS"><form name="form.sendSms">
  2837. <!--<table><tbody><tr>
  2838. <td><div>{{title}}:</div></td>
  2839. <td><div>-->
  2840. <div>
  2841. <span>SMS the iOS App link to the customer:</span>
  2842. <span></span>
  2843. <span>The SMS was sent.</span>
  2844.  
  2845. </div>
  2846. <!-- </div></td>
  2847. </tr></tbody></table>-->
  2848. <input type="tel" name="phone" placeholder="(###) ###-####" sdc-format-phone-input="" required="">
  2849. <!--<a href><span>
  2850. <i></i><span>{{btn}}</span>
  2851. </span></a>-->
  2852. <a href="">
  2853. <span>SMS</span>
  2854. </a>
  2855. </form>
  2856. </send-sms></div>
  2857. <div>
  2858. <send-email email="boxcar1111@aol.com" sessionid="37270" sessiondeviceid="49625" consumerid="22314" osname="iOS" connectioncode="843835" msgtype="app" title="Email the iOS App link to the customer" btntext="Email"><form name="form.sendEmail">
  2859. <!-- <table><tbody><tr>
  2860. <td><div>{{title}}:</div></td>
  2861. <td><div>-->
  2862. <div>
  2863. <span>Email the iOS App link to the customer:</span>
  2864. <span></span>
  2865. <span>The email was sent.</span>
  2866.  
  2867. </div>
  2868. <!-- </div></td>
  2869. </tr></tbody></table>-->
  2870. <input type="email" name="email" placeholder="customer@email.com" required="">
  2871. <a href="">
  2872. <span>Email</span>
  2873. </a>
  2874. </form>
  2875. </send-email></div>
  2876. <div>
  2877.  
  2878. <a target="_blank">
  2879. <i></i>iOS Connection Guide</a>
  2880. </div>
  2881. </div></connect-mobile>
  2882. </div>
  2883. </div>
  2884. </div>
  2885. </div>
  2886. </div>
  2887.  
  2888. </div>
  2889. </div>
  2890. </div>
  2891. </connection-instructions>
  2892. </div>
  2893. </div>
  2894. </span>
  2895.  
  2896.  
  2897. </div>
  2898. </div>
  2899.  
  2900.  
  2901. </div>
  2902. </remote-view></div>
  2903. </div>
  2904. </div>
  2905. </div><div id="connectionwrapper_2">
  2906. <div id="session-tabs-49626">
  2907. <div id="">
  2908. <ul>
  2909. <li id="workflowView-49626 " show="false" open="open">
  2910. <a session-tab-heading-outlet=""><session-tab-heading>
  2911. <span>Path: None</span>
  2912. <span></span>
  2913. </session-tab-heading></a>
  2914. </li>
  2915. <li id="remoteControlView-49626 " show="true" open="open">
  2916. <a session-tab-heading-outlet=""><session-tab-heading>
  2917. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/disconnect_icon.png">
  2918. Windows
  2919. <span>Connection</span>
  2920. </session-tab-heading></a>
  2921. </li>
  2922. <session-floating-tab id="chat-tab-49626" title="Chat" open="toggleChat(true)" close="toggleChat(false)" visible="connection.RemoteConnectionState.isRemoteActive() || connection.sessionDevice.CommandChannel.isConnected()" show="!!connection.ControlPanel.ChatPanelVisible"></session-floating-tab>
  2923. <div id="floating-chat-box-container-49626">
  2924. <div>
  2925. <span></span>
  2926. <div></div>
  2927. </div>
  2928. </div>
  2929. </ul>
  2930. <div id="tab-toolbar-workflowView-49626" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  2931. <div id="workflow-view-toolbar-49626">
  2932.  
  2933.  
  2934.  
  2935.  
  2936. <span>
  2937. <a id="popin-action" data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  2938. <i></i>
  2939. </a>
  2940. </span>
  2941.  
  2942.  
  2943. <span id="v1"></span>
  2944. <input type="button" data-title="Start Guided Path" value="Start Guided Path" bs-tooltip="" data-placement="bottom">
  2945. </div>
  2946. </session-tab-toolbar></div><div id="tab-toolbar-remoteControlView-49626" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  2947. <remote-toolbar connection="connection" session="session" external="external"><div>
  2948.  
  2949.  
  2950.  
  2951.  
  2952.  
  2953.  
  2954. <remote-tools><span>
  2955.  
  2956.  
  2957. <span>
  2958. <a id="popout-action" data-title="Pop-out" data-placement="bottom" bs-tooltip="">
  2959. <i></i>
  2960. </a>
  2961. </span>
  2962.  
  2963.  
  2964. <span>
  2965. <a id="popin-action" data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  2966. <i></i>
  2967. </a>
  2968. </span>
  2969.  
  2970.  
  2971. <span id="v1"></span>
  2972.  
  2973.  
  2974. <span>
  2975. <a id="zoom-action" data-title="Zoom" data-placement="bottom" bs-tooltip="">
  2976. <i></i>
  2977. </a>
  2978.  
  2979. <div id="zoomPopup_49626">
  2980. <input type="radio" id="zoomType_scaleToFit_{{connection.sessionDevice.id}22}" name="zoomType_49626" value="scaleToFit" checked="checked">
  2981. Scale To Fit
  2982. <br>
  2983. <input type="radio" id="zoomType_actualSize_49626" name="zoomType_49626" value="actualSize">
  2984. Actual Size
  2985. <br>
  2986. <input type="radio" id="zoomType_custom_49626" name="zoomType_49626" value="custom">
  2987. Custom
  2988. <a id="zoomPercentDecrementButton_49626">
  2989. <i></i>
  2990. </a>
  2991. <input type="text" id="customZoomPercent_49626" value="100%">
  2992. <a id="zoomPercentIncrementButton_49626">
  2993. <i></i>
  2994. </a>
  2995. <br>
  2996. <div>
  2997. <div id="slider_49626"></div>
  2998. </div>
  2999. <span>
  3000. 50%
  3001. <span>200%</span>
  3002. </span>
  3003. </div>
  3004. </span>
  3005.  
  3006.  
  3007. <span dropdown="">
  3008. <a id="view-monitor-action" data-title="View" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  3009. <i></i>
  3010. </a>
  3011. <ul dropdown-menu="" role="menu">
  3012.  
  3013. </ul>
  3014. </span>
  3015.  
  3016.  
  3017. <span dropdown="">
  3018. <a id="windows-shortcuts-action" data-title="Windows Shortcuts" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  3019. <i></i>
  3020. </a>
  3021. <ul dropdown-menu="" role="menu">
  3022. <li role="menuitem">
  3023. <a id="run-shortcut-action">
  3024. Run
  3025. </a>
  3026. </li><li role="menuitem">
  3027. <a id="desktop-shortcut-action">
  3028. Desktop
  3029. </a>
  3030. </li><li role="menuitem">
  3031. <a id="ctrl-alt-del-shortcut-action">
  3032. Ctrl-Alt-Del
  3033. </a>
  3034. </li><li role="menuitem">
  3035. <a id="switch-window-shortcut-action">
  3036. Switch Window
  3037. </a>
  3038. </li><li role="menuitem">
  3039. <a id="start-shortcut-action">
  3040. Start
  3041. </a>
  3042. </li><li role="menuitem">
  3043. <a id="windows-explorer-shortcut-action">
  3044. Windows Explorer
  3045. </a>
  3046. </li><li role="menuitem">
  3047. <a id="task-manager-shortcut-action">
  3048. Task Manager
  3049. </a>
  3050. </li><li role="menuitem">
  3051. <a id="windows-update-shortcut-action">
  3052. Windows Update
  3053. </a>
  3054. </li>
  3055. </ul>
  3056. </span>
  3057.  
  3058.  
  3059. <span dropdown="">
  3060. <a id="menu-action" data-title="More Commands" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  3061. <i></i>
  3062. </a>
  3063. <ul dropdown-menu="" role="menu">
  3064.  
  3065. <li role="menuitem" id="annotation-menu-item">
  3066. <a>
  3067. Annotation
  3068. <i></i>
  3069. </a>
  3070. <ul role="menu">
  3071. <li role="menuitem">
  3072. <a id="laser-annotation-action">
  3073. Laser Pointer
  3074. <i></i>
  3075. </a>
  3076. </li>
  3077. <li role="menuitem">
  3078. <a id="whiteboard-annotation-action">
  3079. Whiteboard
  3080. <i></i>
  3081. </a>
  3082. </li>
  3083. <li role="menuitem">
  3084. <a id="clear-annotation-action">Clear Drawing</a>
  3085. </li>
  3086. </ul>
  3087. </li>
  3088.  
  3089. <li role="menuitem">
  3090. <a id="clipboard-toggle-action">
  3091. Clipboard
  3092. </a>
  3093. </li>
  3094.  
  3095. <li role="menuitem">
  3096. <a>Transfer File</a>
  3097. <sdc-fileuploader file="notesFile" filemime="*" max-file-size="262144000" heading="Transfer File" message="Upload the file" upload-url="api/filetransfer/upload?session_device_id=49626&amp;source=filetransfer&amp;sdkversion=0.9" on-begin="OnUploadBegin" on-complete="OnUploadCompleted" on-error="OnUploadError" id="transfer-file-action">
  3098. <span><input id="sdcUpload_2824" type="file" name="file" accept="*"><label for="sdcUpload_2824"><i></i></label></span></sdc-fileuploader></li>
  3099.  
  3100. <li role="menuitem">
  3101. <a id="push-calling-card-single-action">Push Calling Card</a>
  3102. </li>
  3103.  
  3104.  
  3105.  
  3106. <li role="menuitem">
  3107. <a id="push-survey-action">Push Survey</a>
  3108. </li>
  3109.  
  3110. <li role="menuitem">
  3111. <a id="device-info-action">Device Information</a>
  3112. </li>
  3113. </ul>
  3114. <div id="clipboardPopup_49626">
  3115. <textarea id="clipboardText_49626" rows="5"></textarea>
  3116. <br>
  3117. <div>
  3118. <a id="clipboardClearButton_49626">
  3119. <i></i>
  3120. Clear
  3121. </a>
  3122. </div>
  3123. </div>
  3124. <div id="clipboardPrompt_49626" z-index="5">
  3125. Type Ctrl+C or ⌘+C to copy to your clipboard.
  3126. </div>
  3127. </span>
  3128.  
  3129.  
  3130. <span id="v2"></span>
  3131.  
  3132.  
  3133. <span>
  3134. <a data-title="Reconnect" data-placement="bottom" bs-tooltip="">
  3135. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  3136. </a>
  3137. </span>
  3138.  
  3139.  
  3140. <span>
  3141. <a data-title="Disconnect" data-placement="bottom" bs-tooltip="">
  3142. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/disconnect_icon.png">
  3143. </a>
  3144. </span>
  3145.  
  3146.  
  3147.  
  3148.  
  3149.  
  3150. </span>
  3151. </remote-tools>
  3152.  
  3153.  
  3154.  
  3155.  
  3156. </div></remote-toolbar>
  3157. </session-tab-toolbar></div>
  3158. <ul>
  3159. <li id="chat-tab-49626" session-floating-tab-outlet="floatingTab">
  3160. <a><session-tab-heading>
  3161. Chat
  3162. </session-tab-heading>
  3163. <img src="/nexus/content/themes/nexus/images/minimize_gray.png">
  3164. </a>
  3165. <div><chat-tab-panel connection="connection" session="session" external="external" id="chat-view-49626"><div>
  3166. <toolschat></toolschat>
  3167. </div></chat-tab-panel></div>
  3168. </li>
  3169. </ul>
  3170. </div>
  3171. <div session-tab-body-outlet="tab">
  3172.  
  3173.  
  3174.  
  3175. <workflow-view><div data-session-device="49626">
  3176. <div>
  3177. <div>
  3178. <div>
  3179. <div>
  3180. <div>
  3181. <div>Path Not Started</div>
  3182. <div>Click "Start Guided Path" above to begin</div>
  3183. </div>
  3184. </div>
  3185. </div>
  3186. </div>
  3187. </div>
  3188.  
  3189.  
  3190.  
  3191.  
  3192. </div></workflow-view></div><div session-tab-body-outlet="tab">
  3193.  
  3194.  
  3195.  
  3196. <div data-session-device="49626">
  3197. <remote-view connection="connection" session="session" external="external" addnewpath="addNewPath(workflow, result)" id="remote-view-49626"><div>
  3198. <div ngif="(connection.sessionDevice.os_name === 'Windows' || connection.sessionDevice.os_name === 'Mac')">
  3199. <div>
  3200. <ul>
  3201. <li id="poppedOut-remoteControlView-49626">
  3202. <a>
  3203. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/disconnect_icon.png">
  3204. Windows
  3205. <span>Connection</span>
  3206. </a>
  3207. </li>
  3208.  
  3209. </ul>
  3210. <div>
  3211. </div>
  3212. </div>
  3213. </div>
  3214.  
  3215. <div>
  3216.  
  3217.  
  3218. <div>
  3219. <span>
  3220. <div id="remoteReconnectView_49626" remoteresize="">
  3221. <div>
  3222. <connection-instructions><div>
  3223. <div>
  3224.  
  3225.  
  3226.  
  3227.  
  3228. <connection-progress selected-os="selectedOS" connection="connection" session="session" all-os="allOS"><div>
  3229.  
  3230. <div>
  3231. <div>
  3232. <ul>
  3233. <li></li>
  3234. <li></li>
  3235. <li></li>
  3236. <li></li>
  3237. </ul>
  3238. <div></div>
  3239. <div>
  3240. <label>Connection Code</label>
  3241. <div>520207</div>
  3242.  
  3243.  
  3244.  
  3245. </div>
  3246. </div>
  3247.  
  3248. <connection-details><div>
  3249. <div>
  3250. <div>
  3251. <div>
  3252. <p>Provide the connection link - the code will work on any device</p>
  3253.  
  3254.  
  3255.  
  3256.  
  3257. </div>
  3258.  
  3259.  
  3260.  
  3261.  
  3262.  
  3263. </div>
  3264.  
  3265. </div>
  3266.  
  3267.  
  3268.  
  3269.  
  3270.  
  3271.  
  3272.  
  3273. </div></connection-details>
  3274. </div>
  3275.  
  3276.  
  3277.  
  3278.  
  3279.  
  3280.  
  3281. </div></connection-progress>
  3282.  
  3283.  
  3284.  
  3285.  
  3286.  
  3287.  
  3288.  
  3289.  
  3290. <div>
  3291. <div>
  3292. <div>
  3293. <ul>
  3294. <li active="" select="onOSSelect('Windows')">
  3295. <a href="" tab-heading-transclude=""><tab-heading>
  3296. <span>
  3297. <span>Windows</span>
  3298. </span>
  3299. </tab-heading></a>
  3300. </li>
  3301. <li select="onOSSelect('Mac')">
  3302. <a href="" tab-heading-transclude=""><tab-heading>
  3303. <span>
  3304. <span>Macintosh</span>
  3305. </span>
  3306. </tab-heading></a>
  3307. </li>
  3308. <li select="onOSSelect('Android')">
  3309. <a href="" tab-heading-transclude=""><tab-heading>
  3310. <span>
  3311. <span>Android</span>
  3312. </span>
  3313. </tab-heading></a>
  3314. </li>
  3315. <li select="onOSSelect('iOS')">
  3316. <a href="" tab-heading-transclude=""><tab-heading>
  3317. <span>
  3318. <span>iOS</span>
  3319. </span>
  3320. </tab-heading></a>
  3321. </li>
  3322. </ul>
  3323. <div>
  3324. <div tab-content-transclude="tab">
  3325.  
  3326.  
  3327. <div>
  3328. <connect-computer os="'Windows'" session="session" session-device="sessionDevice" brand="brand" on-view-connection-guide="onViewConnectionGuide" selected-connect-page-id="selectedConnectedPageId"><div>
  3329. <div></div>
  3330. <div>
  3331. <select><option value="" selected="selected">Select Connect Page</option><option label="English" value="object:3032">English</option></select>
  3332. </div>
  3333.  
  3334.  
  3335. <div>
  3336. <div>Direct the customer to:</div>
  3337. <div>
  3338. <a target="_blank" href="http://upc123.com">
  3339. http://upc123.com
  3340. </a>
  3341. </div>
  3342.  
  3343. <a target="_blank" href="https://upclick.nexus.support.com/connect">https://upclick.nexus.support.com/connect</a>
  3344. <div>
  3345. <send-email email="boxcar1111@aol.com" sessionid="37270" sessiondeviceid="49626" consumerid="22314" osname="Windows" connectioncode="520207" selectedconnectpageid="10000" connectpagesenabled="true" msgtype="remote" title="Email connection link to the customer" btntext="Email"><form name="form.sendEmail">
  3346. <!-- <table><tbody><tr>
  3347. <td><div>{{title}}:</div></td>
  3348. <td><div>-->
  3349. <div>
  3350. <span>Email connection link to the customer:</span>
  3351. <span></span>
  3352. <span>The email was sent.</span>
  3353.  
  3354. </div>
  3355. <!-- </div></td>
  3356. </tr></tbody></table>-->
  3357. <input type="email" name="email" placeholder="customer@email.com" required="">
  3358. <a href="">
  3359. <span>Email</span>
  3360. </a>
  3361. </form>
  3362. </send-email></div>
  3363. </div>
  3364.  
  3365. <div>
  3366. <a target="_blank">
  3367. <i></i>Windows Connection Guide</a>
  3368. </div>
  3369.  
  3370.  
  3371. </div></connect-computer>
  3372. </div>
  3373. </div><div tab-content-transclude="tab">
  3374.  
  3375.  
  3376. <div>
  3377. <connect-computer os="'Mac'" session="session" session-device="sessionDevice" brand="brand" on-view-connection-guide="onViewConnectionGuide" selected-connect-page-id="selectedConnectedPageId"><div>
  3378. <div></div>
  3379. <div>
  3380. <select><option value="" selected="selected">Select Connect Page</option><option label="English" value="object:3036">English</option></select>
  3381. </div>
  3382.  
  3383.  
  3384. <div>
  3385. <div>Direct the customer to:</div>
  3386. <div>
  3387. <a target="_blank" href="http://upc123.com">
  3388. http://upc123.com
  3389. </a>
  3390. </div>
  3391.  
  3392. <a target="_blank" href="https://upclick.nexus.support.com/connect">https://upclick.nexus.support.com/connect</a>
  3393. <div>
  3394. <send-email email="boxcar1111@aol.com" sessionid="37270" sessiondeviceid="49626" consumerid="22314" osname="Windows" connectioncode="520207" selectedconnectpageid="10000" connectpagesenabled="true" msgtype="remote" title="Email connection link to the customer" btntext="Email"><form name="form.sendEmail">
  3395. <!-- <table><tbody><tr>
  3396. <td><div>{{title}}:</div></td>
  3397. <td><div>-->
  3398. <div>
  3399. <span>Email connection link to the customer:</span>
  3400. <span></span>
  3401. <span>The email was sent.</span>
  3402.  
  3403. </div>
  3404. <!-- </div></td>
  3405. </tr></tbody></table>-->
  3406. <input type="email" name="email" placeholder="customer@email.com" required="">
  3407. <a href="">
  3408. <span>Email</span>
  3409. </a>
  3410. </form>
  3411. </send-email></div>
  3412. </div>
  3413.  
  3414. <div>
  3415. <a target="_blank">
  3416. <i></i>Mac Connection Guide</a>
  3417. </div>
  3418.  
  3419.  
  3420. </div></connect-computer>
  3421. </div>
  3422. </div><div tab-content-transclude="tab">
  3423.  
  3424.  
  3425. <div>
  3426. <connect-mobile os="'Android'" session="session" session-device="sessionDevice" on-view-connection-guide="onViewConnectionGuide"><div>
  3427. <div></div>
  3428. <div>Instruct the customer to install the <a href="https://play.google.com/store/apps/details?id=com.sprt.android.esnext" target="_blank">Nexus Connect</a> app.</div>
  3429.  
  3430. <div>
  3431. <send-sms phone="6317416861" sessionid="37270" sessiondeviceid="49626" consumerid="22314" osname="Android" connectioncode="520207" msgtype="app" title="SMS the Android App link to the customer" btntext="SMS"><form name="form.sendSms">
  3432. <!--<table><tbody><tr>
  3433. <td><div>{{title}}:</div></td>
  3434. <td><div>-->
  3435. <div>
  3436. <span>SMS the Android App link to the customer:</span>
  3437. <span></span>
  3438. <span>The SMS was sent.</span>
  3439.  
  3440. </div>
  3441. <!-- </div></td>
  3442. </tr></tbody></table>-->
  3443. <input type="tel" name="phone" placeholder="(###) ###-####" sdc-format-phone-input="" required="">
  3444. <!--<a href><span>
  3445. <i></i><span>{{btn}}</span>
  3446. </span></a>-->
  3447. <a href="">
  3448. <span>SMS</span>
  3449. </a>
  3450. </form>
  3451. </send-sms></div>
  3452. <div>
  3453. <send-email email="boxcar1111@aol.com" sessionid="37270" sessiondeviceid="49626" consumerid="22314" osname="Android" connectioncode="520207" msgtype="app" title="Email the Android App link to the customer" btntext="Email"><form name="form.sendEmail">
  3454. <!-- <table><tbody><tr>
  3455. <td><div>{{title}}:</div></td>
  3456. <td><div>-->
  3457. <div>
  3458. <span>Email the Android App link to the customer:</span>
  3459. <span></span>
  3460. <span>The email was sent.</span>
  3461.  
  3462. </div>
  3463. <!-- </div></td>
  3464. </tr></tbody></table>-->
  3465. <input type="email" name="email" placeholder="customer@email.com" required="">
  3466. <a href="">
  3467. <span>Email</span>
  3468. </a>
  3469. </form>
  3470. </send-email></div>
  3471. <div>
  3472.  
  3473. <a target="_blank">
  3474. <i></i>Android Connection Guide</a>
  3475. </div>
  3476. </div></connect-mobile>
  3477. </div>
  3478. </div><div tab-content-transclude="tab">
  3479.  
  3480.  
  3481. <div>
  3482. <connect-mobile os="'iOS'" session="session" session-device="sessionDevice" on-view-connection-guide="onViewConnectionGuide"><div>
  3483. <div></div>
  3484. <div>Instruct the customer to install the <a href="https://itunes.apple.com/us/app/nexus-connect/id910054837" target="_blank">Nexus Connect</a> app.</div>
  3485.  
  3486. <div>
  3487. <send-sms phone="6317416861" sessionid="37270" sessiondeviceid="49626" consumerid="22314" osname="iOS" connectioncode="520207" msgtype="app" title="SMS the iOS App link to the customer" btntext="SMS"><form name="form.sendSms">
  3488. <!--<table><tbody><tr>
  3489. <td><div>{{title}}:</div></td>
  3490. <td><div>-->
  3491. <div>
  3492. <span>SMS the iOS App link to the customer:</span>
  3493. <span></span>
  3494. <span>The SMS was sent.</span>
  3495.  
  3496. </div>
  3497. <!-- </div></td>
  3498. </tr></tbody></table>-->
  3499. <input type="tel" name="phone" placeholder="(###) ###-####" sdc-format-phone-input="" required="">
  3500. <!--<a href><span>
  3501. <i></i><span>{{btn}}</span>
  3502. </span></a>-->
  3503. <a href="">
  3504. <span>SMS</span>
  3505. </a>
  3506. </form>
  3507. </send-sms></div>
  3508. <div>
  3509. <send-email email="boxcar1111@aol.com" sessionid="37270" sessiondeviceid="49626" consumerid="22314" osname="iOS" connectioncode="520207" msgtype="app" title="Email the iOS App link to the customer" btntext="Email"><form name="form.sendEmail">
  3510. <!-- <table><tbody><tr>
  3511. <td><div>{{title}}:</div></td>
  3512. <td><div>-->
  3513. <div>
  3514. <span>Email the iOS App link to the customer:</span>
  3515. <span></span>
  3516. <span>The email was sent.</span>
  3517.  
  3518. </div>
  3519. <!-- </div></td>
  3520. </tr></tbody></table>-->
  3521. <input type="email" name="email" placeholder="customer@email.com" required="">
  3522. <a href="">
  3523. <span>Email</span>
  3524. </a>
  3525. </form>
  3526. </send-email></div>
  3527. <div>
  3528.  
  3529. <a target="_blank">
  3530. <i></i>iOS Connection Guide</a>
  3531. </div>
  3532. </div></connect-mobile>
  3533. </div>
  3534. </div>
  3535. </div>
  3536. </div>
  3537. </div>
  3538.  
  3539. </div>
  3540. </div>
  3541. </div>
  3542. </connection-instructions>
  3543. </div>
  3544. </div>
  3545. </span>
  3546.  
  3547.  
  3548. </div>
  3549. </div>
  3550.  
  3551.  
  3552. </div>
  3553. </remote-view></div>
  3554. </div>
  3555. </div>
  3556. </div></deliver-session-tabbed-view></div>
  3557. </div>
  3558. </deliver-session-details>
  3559. </span></deliver-session>
  3560. </div><div tab-content-transclude="tab">
  3561.  
  3562.  
  3563. <deliver-session session="session" on-close="CloseSessionTab(session, false)"><span>
  3564. <deliver-session-summary><div>
  3565. <ul>
  3566. <li>
  3567. <session-timer><div id="session-timer">
  3568. <span>
  3569.  
  3570. </span>
  3571. </div></session-timer>
  3572. </li>
  3573.  
  3574. <li>
  3575. <span>
  3576. <strong>Agent:</strong>
  3577.  
  3578. <span>
  3579. denis.k@upbill.com
  3580. </span>
  3581. </span>
  3582. </li>
  3583. <li>
  3584. <a title="">
  3585. <span>
  3586. <strong> Customer:</strong>
  3587. Roger Levert
  3588. </span>
  3589. </a>
  3590.  
  3591. </li>
  3592. <li>
  3593. <a>
  3594. <strong> Session Info </strong>
  3595. </a>
  3596. </li>
  3597. <li></li>
  3598. <li>
  3599. <strong>Session Status: </strong>
  3600. <span>
  3601. <input type="checkbox" name="onoffswitch" checked="checked">
  3602. <label for="myonoffswitch">
  3603. <div></div>
  3604. <div></div>
  3605. </label>
  3606. </span>
  3607.  
  3608. </li>
  3609.  
  3610. <li></li>
  3611.  
  3612. <li>
  3613. <a href="" data-title="Notes" data-placement="bottom" bs-tooltip="">
  3614. <i></i>
  3615. </a>
  3616. <div>
  3617. <toolsnotes> <div>
  3618. <div>
  3619. <div>
  3620. <div>
  3621. <textarea cols="90" rows="5" id="session_note" placeholder="Notes entered here will also be saved to the Activity log."></textarea>
  3622. </div>
  3623. </div>
  3624. <div>
  3625. <div>
  3626.  
  3627. <sdc-fileuploader file="notesFile" filemime="*" heading="Add notes" message="Upload the attachment" upload-url="api/sessionattachment/create?id=37143&amp;external_id=" on-complete="OnUploadCompleted" on-error="OnUploadError">
  3628.  
  3629. <span><input id="sdcUpload_4493" type="file" name="file" accept="*"><label for="sdcUpload_4493"><i></i></label></span></sdc-fileuploader></div>
  3630. <div>
  3631. <button>Submit</button>
  3632. </div>
  3633. <div>
  3634. <button>Cancel</button>
  3635. </div>
  3636. </div>
  3637. </div>
  3638. </div>
  3639. </toolsnotes>
  3640. </div>
  3641. </li>
  3642.  
  3643. <li>
  3644. <a href="" data-title="Activity" data-placement="bottom" bs-tooltip="">
  3645. <i></i>
  3646. </a>
  3647. <div>
  3648. </div>
  3649. </li>
  3650. <li></li>
  3651. <li>
  3652. <a href="" data-title="Start a New Activity" data-placement="bottom" bs-tooltip="">
  3653. <i></i>
  3654. </a>
  3655. </li>
  3656. <li>
  3657. <a href="" data-title="Switch Activity" data-placement="bottom" bs-tooltip="">
  3658. <i></i>
  3659. </a>
  3660. <div>1</div>
  3661. </li>
  3662.  
  3663.  
  3664. <li>
  3665. <a href="" data-title="Transfer" session-transfer="" data-placement="bottom" bs-tooltip="">
  3666. <i></i>
  3667. </a>
  3668. </li>
  3669.  
  3670.  
  3671. </ul>
  3672. </div>
  3673. </deliver-session-summary><div></div>
  3674. <deliver-session-details><div>
  3675.  
  3676. <div id="sessionconnectionshost_37143">
  3677. <deliver-session-tabbed-view><div id="connectionwrapper_1">
  3678. <div id="session-tabs-49473">
  3679. <div id="">
  3680. <ul>
  3681. <li id="workflowView-49473 " show="true" open="open">
  3682. <a session-tab-heading-outlet=""><session-tab-heading>
  3683. <span>Path: None</span>
  3684. <span>Tech Call IN</span>
  3685. </session-tab-heading></a>
  3686. </li>
  3687. <li id="remoteControlView-49473 " show="false" open="open">
  3688. <a session-tab-heading-outlet=""><session-tab-heading>
  3689. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  3690. Windows
  3691. <span>Connection</span>
  3692. </session-tab-heading></a>
  3693. </li>
  3694. <session-floating-tab id="chat-tab-49473" title="Chat" open="toggleChat(true)" close="toggleChat(false)" visible="connection.RemoteConnectionState.isRemoteActive() || connection.sessionDevice.CommandChannel.isConnected()" show="!!connection.ControlPanel.ChatPanelVisible"></session-floating-tab>
  3695. <div id="floating-chat-box-container-49473">
  3696. <div>
  3697. <span></span>
  3698. <div></div>
  3699. </div>
  3700. </div>
  3701. </ul>
  3702. <div id="tab-toolbar-workflowView-49473" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  3703. <div id="workflow-view-toolbar-49473">
  3704.  
  3705. <span>
  3706. <a id="popout-action" data-title="Pop-out" data-placement="bottom" bs-tooltip="">
  3707. <i></i>
  3708. </a>
  3709. </span>
  3710.  
  3711.  
  3712. <span>
  3713. <a id="popin-action" data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  3714. <i></i>
  3715. </a>
  3716. </span>
  3717.  
  3718.  
  3719. <span id="v1"></span>
  3720. <input type="button" data-title="Choose A Different Path For This Connection" value="Change Path" bs-tooltip="" data-placement="bottom">
  3721. </div>
  3722. </session-tab-toolbar></div><div id="tab-toolbar-remoteControlView-49473" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  3723. <remote-toolbar connection="connection" session="session" external="external"><div>
  3724.  
  3725.  
  3726.  
  3727.  
  3728.  
  3729.  
  3730. <remote-tools><span>
  3731.  
  3732.  
  3733. <span>
  3734. <a id="popout-action" data-title="Pop-out" data-placement="bottom" bs-tooltip="">
  3735. <i></i>
  3736. </a>
  3737. </span>
  3738.  
  3739.  
  3740. <span>
  3741. <a id="popin-action" data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  3742. <i></i>
  3743. </a>
  3744. </span>
  3745.  
  3746.  
  3747. <span id="v1"></span>
  3748.  
  3749.  
  3750. <span>
  3751. <a id="zoom-action" data-title="Zoom" data-placement="bottom" bs-tooltip="">
  3752. <i></i>
  3753. </a>
  3754.  
  3755. <div id="zoomPopup_49473">
  3756. <input type="radio" id="zoomType_scaleToFit_{{connection.sessionDevice.id}22}" name="zoomType_49473" value="scaleToFit" checked="checked">
  3757. Scale To Fit
  3758. <br>
  3759. <input type="radio" id="zoomType_actualSize_49473" name="zoomType_49473" value="actualSize">
  3760. Actual Size
  3761. <br>
  3762. <input type="radio" id="zoomType_custom_49473" name="zoomType_49473" value="custom">
  3763. Custom
  3764. <a id="zoomPercentDecrementButton_49473">
  3765. <i></i>
  3766. </a>
  3767. <input type="text" id="customZoomPercent_49473" value="100%">
  3768. <a id="zoomPercentIncrementButton_49473">
  3769. <i></i>
  3770. </a>
  3771. <br>
  3772. <div>
  3773. <div id="slider_49473" aria-disabled="false"><div></div><a href="#"></a></div>
  3774. </div>
  3775. <span>
  3776. 50%
  3777. <span>200%</span>
  3778. </span>
  3779. </div>
  3780. </span>
  3781.  
  3782.  
  3783. <span dropdown="">
  3784. <a id="view-monitor-action" data-title="View" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  3785. <i></i>
  3786. </a>
  3787. <ul dropdown-menu="" role="menu">
  3788. <li role="menuitem">
  3789. <input name="selectMonitor" type="radio" value="//./DISPLAY1" checked="checked">
  3790. Monitor 1
  3791. </li>
  3792. </ul>
  3793. </span>
  3794.  
  3795.  
  3796. <span dropdown="">
  3797. <a id="windows-shortcuts-action" data-title="Windows Shortcuts" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  3798. <i></i>
  3799. </a>
  3800. <ul dropdown-menu="" role="menu">
  3801. <li role="menuitem">
  3802. <a id="run-shortcut-action">
  3803. Run
  3804. </a>
  3805. </li><li role="menuitem">
  3806. <a id="desktop-shortcut-action">
  3807. Desktop
  3808. </a>
  3809. </li><li role="menuitem">
  3810. <a id="ctrl-alt-del-shortcut-action">
  3811. Ctrl-Alt-Del
  3812. </a>
  3813. </li><li role="menuitem">
  3814. <a id="switch-window-shortcut-action">
  3815. Switch Window
  3816. </a>
  3817. </li><li role="menuitem">
  3818. <a id="start-shortcut-action">
  3819. Start
  3820. </a>
  3821. </li><li role="menuitem">
  3822. <a id="windows-explorer-shortcut-action">
  3823. Windows Explorer
  3824. </a>
  3825. </li><li role="menuitem">
  3826. <a id="task-manager-shortcut-action">
  3827. Task Manager
  3828. </a>
  3829. </li><li role="menuitem">
  3830. <a id="windows-update-shortcut-action">
  3831. Windows Update
  3832. </a>
  3833. </li>
  3834. </ul>
  3835. </span>
  3836.  
  3837.  
  3838. <span dropdown="">
  3839. <a id="menu-action" data-title="More Commands" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  3840. <i></i>
  3841. </a>
  3842. <ul dropdown-menu="" role="menu">
  3843.  
  3844. <li role="menuitem" id="annotation-menu-item">
  3845. <a>
  3846. Annotation
  3847. <i></i>
  3848. </a>
  3849. <ul role="menu">
  3850. <li role="menuitem">
  3851. <a id="laser-annotation-action">
  3852. Laser Pointer
  3853. <i></i>
  3854. </a>
  3855. </li>
  3856. <li role="menuitem">
  3857. <a id="whiteboard-annotation-action">
  3858. Whiteboard
  3859. <i></i>
  3860. </a>
  3861. </li>
  3862. <li role="menuitem">
  3863. <a id="clear-annotation-action">Clear Drawing</a>
  3864. </li>
  3865. </ul>
  3866. </li>
  3867.  
  3868. <li role="menuitem">
  3869. <a id="clipboard-toggle-action">
  3870. Clipboard
  3871. </a>
  3872. </li>
  3873.  
  3874. <li role="menuitem">
  3875. <a>Transfer File</a>
  3876. <sdc-fileuploader file="notesFile" filemime="*" max-file-size="262144000" heading="Transfer File" message="Upload the file" upload-url="api/filetransfer/upload?session_device_id=49473&amp;source=filetransfer&amp;sdkversion=0.9" on-begin="OnUploadBegin" on-complete="OnUploadCompleted" on-error="OnUploadError" id="transfer-file-action">
  3877. <span><input id="sdcUpload_4922" type="file" name="file" accept="*"><label for="sdcUpload_4922"><i></i></label></span></sdc-fileuploader></li>
  3878.  
  3879. <li role="menuitem">
  3880. <a id="push-calling-card-single-action">Push Calling Card</a>
  3881. </li>
  3882.  
  3883.  
  3884.  
  3885. <li role="menuitem">
  3886. <a id="push-survey-action">Push Survey</a>
  3887. </li>
  3888.  
  3889. <li role="menuitem">
  3890. <a id="device-info-action">Device Information</a>
  3891. </li>
  3892. </ul>
  3893. <div id="clipboardPopup_49473">
  3894. <textarea id="clipboardText_49473" rows="5"></textarea>
  3895. <br>
  3896. <div>
  3897. <a id="clipboardClearButton_49473">
  3898. <i></i>
  3899. Clear
  3900. </a>
  3901. </div>
  3902. </div>
  3903. <div id="clipboardPrompt_49473" z-index="5">
  3904. Type Ctrl+C or ⌘+C to copy to your clipboard.
  3905. </div>
  3906. </span>
  3907.  
  3908.  
  3909. <span id="v2"></span>
  3910.  
  3911.  
  3912. <span>
  3913. <a data-title="Reconnect" data-placement="bottom" bs-tooltip="">
  3914. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  3915. </a>
  3916. </span>
  3917.  
  3918.  
  3919. <span>
  3920. <a data-title="Disconnect" data-placement="bottom" bs-tooltip="">
  3921. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/disconnect_icon.png">
  3922. </a>
  3923. </span>
  3924.  
  3925.  
  3926.  
  3927.  
  3928. <input type="button" data-title="Change Path for Windows" value="Change Path for Windows" bs-tooltip="" data-placement="bottom">
  3929. </span>
  3930. </remote-tools>
  3931.  
  3932.  
  3933.  
  3934.  
  3935. </div></remote-toolbar>
  3936. </session-tab-toolbar></div>
  3937. <ul>
  3938. <li id="chat-tab-49473" session-floating-tab-outlet="floatingTab">
  3939. <a><session-tab-heading>
  3940. Chat
  3941. </session-tab-heading>
  3942. <img src="/nexus/content/themes/nexus/images/minimize_gray.png">
  3943. </a>
  3944. <div><chat-tab-panel connection="connection" session="session" external="external" id="chat-view-49473"><div>
  3945. <toolschat><div>
  3946. <div>
  3947. <chat><div>
  3948. <div id="chatmessageslistwrapper">
  3949. <ul id="chatmessageslist">
  3950. <li>
  3951. <div>
  3952. <p>Welcome!</p>
  3953. <p>You have joined the chat.</p>
  3954. </div>
  3955. </li>
  3956.  
  3957. <li>
  3958. <div>
  3959. <div>
  3960. <div>
  3961. <span>hello, I go for a lunch break, so please do not use the computer and do not close anything and do not turn off your computer as I am still working and will continue working after return thank you</span>
  3962. </div>
  3963. </div>
  3964. <div>
  3965. <div>
  3966. <span>hello, I go for a lunch break, so please do not use the computer and do not close anything and do not turn off your computer as I am still working and will continue working after return thank you</span>
  3967. </div>
  3968. </div>
  3969. <div>
  3970. <div>
  3971.  
  3972.  
  3973. <div>
  3974. <span>3/1/16 11:44 PM</span>
  3975. </div>
  3976. </div>
  3977. </div>
  3978. <div></div>
  3979. </div>
  3980. <div>
  3981. <span>3/1/16 11:44 PM</span>
  3982. </div>
  3983. </li>
  3984. </ul>
  3985. </div>
  3986. <div>
  3987. <textarea cols="90" rows="4" id="chat"></textarea>
  3988. <div>
  3989.  
  3990. </div>
  3991. <div>
  3992.  
  3993.  
  3994. <button><span>Send</span></button>
  3995. <!--
  3996. <button >&#x25BC;</button>
  3997. <div>
  3998. <ul>
  3999. <li><a href=""><span></span></a></li>
  4000. </ul>
  4001. </div>
  4002. -->
  4003. </div>
  4004. </div>
  4005. </div>
  4006. </chat>
  4007. </div>
  4008. </div></toolschat>
  4009. </div></chat-tab-panel></div>
  4010. </li>
  4011. </ul>
  4012. </div>
  4013. <div session-tab-body-outlet="tab">
  4014.  
  4015.  
  4016.  
  4017. <workflow-view><div data-session-device="49473">
  4018.  
  4019. <div>
  4020. <workflowdetails><div id="WorkflowDetailsWrapper_45352">
  4021.  
  4022. <div>
  4023. <div>
  4024. <h3>Steps</h3>
  4025. <table width="100%">
  4026. <tbody><tr>
  4027. <td width="85%">
  4028. <h3>Steps</h3>
  4029. </td>
  4030. <td width="10%">
  4031. <img src="img/treeview-icon.png" onmouseover="this.src='img/treeview-hover-icon.png';" onmouseout="this.src='img/treeview-icon.png';">
  4032. </td>
  4033. </tr>
  4034.  
  4035.  
  4036. </tbody></table>
  4037.  
  4038. <div id="_taskSidePanel">
  4039. <ul>
  4040. <li id="item_0">
  4041. <a href="#" onclick="return false;">
  4042. <div>Lookup Order ID</div>
  4043. <div>
  4044. <div></div>
  4045. <div></div>
  4046. </div>
  4047. </a>
  4048. </li><li id="item_1">
  4049. <a href="#" onclick="return false;">
  4050. <div>New Tech issue</div>
  4051. <div>
  4052. <div></div>
  4053. <div></div>
  4054. </div>
  4055. </a>
  4056. </li><li id="item_2">
  4057. <a href="#" onclick="return false;">
  4058. <div>Blind pitch support connection</div>
  4059. <div>
  4060. <div></div>
  4061. <div></div>
  4062. </div>
  4063. </a>
  4064. </li><li id="item_3">
  4065. <a href="#" onclick="return false;">
  4066. <div>Pending tech issue</div>
  4067. <div>
  4068. <div></div>
  4069. <div></div>
  4070. </div>
  4071. </a>
  4072. </li><li id="item_4">
  4073. <a href="#" onclick="return false;">
  4074. <div>General inquiry</div>
  4075. <div>
  4076. <div></div>
  4077. <div></div>
  4078. </div>
  4079. </a>
  4080. </li><li id="item_5">
  4081. <a href="#" onclick="return false;">
  4082. <div>Billing Issue</div>
  4083. <div>
  4084. <div></div>
  4085. <div></div>
  4086. </div>
  4087. </a>
  4088. </li>
  4089. </ul>
  4090. </div>
  4091. <div>
  4092. <div>
  4093. <div>Path status</div>
  4094. <button>Done</button>
  4095. </div>
  4096. </div>
  4097. </div>
  4098. <div>
  4099. <div>
  4100. <div id="taskDetails_14044">
  4101. <workflowtask>
  4102. <div>
  4103. <h3 title="Lookup Order ID">Lookup Order ID</h3>
  4104. <div></div>
  4105. </div>
  4106. <div>
  4107. <p>Lookup Order ID</p>
  4108. <div>
  4109. <workflowtaskinlinepage><div>
  4110. <div id="inlinepage_14044">
  4111. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_70ff0d39-2ac2-46f8-9c33-37edfc75648b_version_1_0.html?displayRand=0.8952639666385949">
  4112. </iframe>
  4113. </div>
  4114. </div>
  4115. </workflowtaskinlinepage>
  4116. </div>
  4117.  
  4118.  
  4119.  
  4120.  
  4121.  
  4122.  
  4123.  
  4124.  
  4125.  
  4126.  
  4127.  
  4128.  
  4129.  
  4130. </div>
  4131.  
  4132. <div>
  4133. <div>
  4134. <span>
  4135. <table width="100%" height="100%">
  4136. <tbody><tr><td colspan="3"></td></tr>
  4137. <tr>
  4138. <td></td>
  4139. <td>
  4140. <div>
  4141. <img src="/themes/amanda/images/loaders/loader6.gif">
  4142. <span>
  4143. <label>Processing...</label>
  4144. <label>
  4145. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  4146. </label>
  4147. </span>
  4148. <span>
  4149. <label> </label>
  4150. </span>
  4151.  
  4152. </div>
  4153.  
  4154. </td>
  4155. <td></td>
  4156. </tr>
  4157. <tr><td colspan="3"></td></tr>
  4158. </tbody></table>
  4159.  
  4160. </span>
  4161. </div>
  4162. </div>
  4163. </workflowtask>
  4164. <div>
  4165. <div id="linearflow">
  4166. <div>Step status:</div>
  4167. <span>
  4168. Complete
  4169. </span>
  4170. <span>
  4171. <button>
  4172. <img src="content/themes/nexus/images/step-resolve/complete/completed_selected.png">
  4173.  
  4174. Completed
  4175. </button>
  4176. </span>
  4177. <div id="task_feedback_complete_45352_70ff0d39-2ac2-46f8-9c33-37edfc75648b">
  4178. <div>
  4179. <span></span>
  4180. </div>
  4181. <div>
  4182. <select><option value="" selected="selected">Choose an answer</option></select>
  4183. </div>
  4184. <div>
  4185. <span>Please provide the Step feedback</span>
  4186. </div>
  4187. <div>
  4188. <button>Submit</button>
  4189. </div>
  4190. <div>
  4191. <button>Cancel</button>
  4192. </div>
  4193. </div>
  4194. <span>
  4195. <button>
  4196.  
  4197. <img src="content/themes/nexus/images/step-resolve/na/na_icon.png">
  4198. Not Applicable
  4199. </button>
  4200. </span>
  4201. <div id="task_feedback_na_45352_70ff0d39-2ac2-46f8-9c33-37edfc75648b">
  4202. <div><span> </span></div>
  4203. <div>
  4204. <select><option value="" selected="selected">Choose an answer</option></select>
  4205. </div>
  4206. <div>
  4207. <span>Please provide the Step feedback</span>
  4208. </div>
  4209. <div>
  4210. <button>Submit</button>
  4211. </div>
  4212. <div>
  4213. <button>Cancel</button>
  4214. </div>
  4215. </div>
  4216. </div>
  4217. <div id="decisonflow">
  4218. <div></div>
  4219. <div>
  4220. <ul>
  4221.  
  4222. </ul>
  4223. </div>
  4224.  
  4225. <div>
  4226. <ul>
  4227.  
  4228. </ul>
  4229. </div>
  4230.  
  4231. <div>
  4232. <ul>
  4233.  
  4234. </ul>
  4235. </div>
  4236.  
  4237.  
  4238. </div>
  4239. </div>
  4240. </div><div id="taskDetails_14045">
  4241. <workflowtask>
  4242. <div>
  4243. <h3 title="New Tech issue">New Tech issue</h3>
  4244. <div></div>
  4245. </div>
  4246. <div>
  4247. <p>New Tech issue</p>
  4248. <div>
  4249. <workflowtaskinlinepage><div>
  4250. <div id="inlinepage_14045">
  4251. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_85ba4519-e342-4eac-b7f1-eaf033555e71_version_1_0.html?displayRand=0.3620740759652108">
  4252. </iframe>
  4253. </div>
  4254. </div>
  4255. </workflowtaskinlinepage>
  4256. </div>
  4257.  
  4258.  
  4259.  
  4260.  
  4261.  
  4262.  
  4263.  
  4264.  
  4265.  
  4266.  
  4267.  
  4268.  
  4269.  
  4270. </div>
  4271.  
  4272. <div>
  4273. <div>
  4274. <span>
  4275. <table width="100%" height="100%">
  4276. <tbody><tr><td colspan="3"></td></tr>
  4277. <tr>
  4278. <td></td>
  4279. <td>
  4280. <div>
  4281. <img src="/themes/amanda/images/loaders/loader6.gif">
  4282. <span>
  4283. <label>Processing...</label>
  4284. <label>
  4285. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  4286. </label>
  4287. </span>
  4288. <span>
  4289. <label> </label>
  4290. </span>
  4291.  
  4292. </div>
  4293.  
  4294. </td>
  4295. <td></td>
  4296. </tr>
  4297. <tr><td colspan="3"></td></tr>
  4298. </tbody></table>
  4299.  
  4300. </span>
  4301. </div>
  4302. </div>
  4303. </workflowtask>
  4304. <div>
  4305. <div id="linearflow">
  4306. <div>Step status:</div>
  4307. <span>
  4308. Not Applicable
  4309. </span>
  4310. <span>
  4311. <button>
  4312.  
  4313. <img src="content/themes/nexus/images/step-resolve/complete/completed.png">
  4314. Completed
  4315. </button>
  4316. </span>
  4317. <div id="task_feedback_complete_45352_85ba4519-e342-4eac-b7f1-eaf033555e71">
  4318. <div>
  4319. <span>What was the tech issue reported?</span>
  4320. </div>
  4321. <div>
  4322. <select><option value="" selected="selected">Choose an answer</option><option label="Virus removal" value="string:Virus removal">Virus removal</option><option label="Standard Clean required" value="string:Standard Clean required">Standard Clean required</option><option label="Printer or hardware issues" value="string:Printer or hardware issues">Printer or hardware issues</option><option label="Driver issues" value="string:Driver issues">Driver issues</option><option label="Email issues" value="string:Email issues">Email issues</option><option label="Internet issues" value="string:Internet issues">Internet issues</option><option label="Software issues" value="string:Software issues">Software issues</option></select>
  4323. </div>
  4324. <div>
  4325. <span>Please provide the Step feedback</span>
  4326. </div>
  4327. <div>
  4328. <button>Submit</button>
  4329. </div>
  4330. <div>
  4331. <button>Cancel</button>
  4332. </div>
  4333. </div>
  4334. <span>
  4335. <button>
  4336. <img src="content/themes/nexus/images/step-resolve/na/na_icon_selected.png">
  4337.  
  4338. Not Applicable
  4339. </button>
  4340. </span>
  4341. <div id="task_feedback_na_45352_85ba4519-e342-4eac-b7f1-eaf033555e71">
  4342. <div><span> </span></div>
  4343. <div>
  4344. <select><option value="" selected="selected">Choose an answer</option></select>
  4345. </div>
  4346. <div>
  4347. <span>Please provide the Step feedback</span>
  4348. </div>
  4349. <div>
  4350. <button>Submit</button>
  4351. </div>
  4352. <div>
  4353. <button>Cancel</button>
  4354. </div>
  4355. </div>
  4356. </div>
  4357. <div id="decisonflow">
  4358. <div></div>
  4359. <div>
  4360. <ul>
  4361.  
  4362. </ul>
  4363. </div>
  4364.  
  4365. <div>
  4366. <ul>
  4367.  
  4368. </ul>
  4369. </div>
  4370.  
  4371. <div>
  4372. <ul>
  4373.  
  4374. </ul>
  4375. </div>
  4376.  
  4377.  
  4378. </div>
  4379. </div>
  4380. </div><div id="taskDetails_14046">
  4381. <workflowtask>
  4382. <div>
  4383. <h3 title="Blind pitch support connection">Blind pitch support connection</h3>
  4384. <div></div>
  4385. </div>
  4386. <div>
  4387. <p>Blind pitch support connection</p>
  4388. <div>
  4389. <workflowtaskinlinepage><div>
  4390. <div id="inlinepage_14046">
  4391. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_40472584-e937-4f6a-8939-3920c5997f77_version_1_0.html?displayRand=0.8229609876871109">
  4392. </iframe>
  4393. </div>
  4394. </div>
  4395. </workflowtaskinlinepage>
  4396. </div>
  4397.  
  4398.  
  4399.  
  4400.  
  4401.  
  4402.  
  4403.  
  4404.  
  4405.  
  4406.  
  4407.  
  4408.  
  4409.  
  4410. </div>
  4411.  
  4412. <div>
  4413. <div>
  4414. <span>
  4415. <table width="100%" height="100%">
  4416. <tbody><tr><td colspan="3"></td></tr>
  4417. <tr>
  4418. <td></td>
  4419. <td>
  4420. <div>
  4421. <img src="/themes/amanda/images/loaders/loader6.gif">
  4422. <span>
  4423. <label>Processing...</label>
  4424. <label>
  4425. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  4426. </label>
  4427. </span>
  4428. <span>
  4429. <label> </label>
  4430. </span>
  4431.  
  4432. </div>
  4433.  
  4434. </td>
  4435. <td></td>
  4436. </tr>
  4437. <tr><td colspan="3"></td></tr>
  4438. </tbody></table>
  4439.  
  4440. </span>
  4441. </div>
  4442. </div>
  4443. </workflowtask>
  4444. <div>
  4445. <div id="linearflow">
  4446. <div>Step status:</div>
  4447. <span>
  4448. Not Applicable
  4449. </span>
  4450. <span>
  4451. <button>
  4452.  
  4453. <img src="content/themes/nexus/images/step-resolve/complete/completed.png">
  4454. Completed
  4455. </button>
  4456. </span>
  4457. <div id="task_feedback_complete_45352_40472584-e937-4f6a-8939-3920c5997f77">
  4458. <div>
  4459. <span></span>
  4460. </div>
  4461. <div>
  4462. <select><option value="" selected="selected">Choose an answer</option></select>
  4463. </div>
  4464. <div>
  4465. <span>Please provide the Step feedback</span>
  4466. </div>
  4467. <div>
  4468. <button>Submit</button>
  4469. </div>
  4470. <div>
  4471. <button>Cancel</button>
  4472. </div>
  4473. </div>
  4474. <span>
  4475. <button>
  4476. <img src="content/themes/nexus/images/step-resolve/na/na_icon_selected.png">
  4477.  
  4478. Not Applicable
  4479. </button>
  4480. </span>
  4481. <div id="task_feedback_na_45352_40472584-e937-4f6a-8939-3920c5997f77">
  4482. <div><span> </span></div>
  4483. <div>
  4484. <select><option value="" selected="selected">Choose an answer</option></select>
  4485. </div>
  4486. <div>
  4487. <span>Please provide the Step feedback</span>
  4488. </div>
  4489. <div>
  4490. <button>Submit</button>
  4491. </div>
  4492. <div>
  4493. <button>Cancel</button>
  4494. </div>
  4495. </div>
  4496. </div>
  4497. <div id="decisonflow">
  4498. <div></div>
  4499. <div>
  4500. <ul>
  4501.  
  4502. </ul>
  4503. </div>
  4504.  
  4505. <div>
  4506. <ul>
  4507.  
  4508. </ul>
  4509. </div>
  4510.  
  4511. <div>
  4512. <ul>
  4513.  
  4514. </ul>
  4515. </div>
  4516.  
  4517.  
  4518. </div>
  4519. </div>
  4520. </div><div id="taskDetails_14047">
  4521. <workflowtask>
  4522. <div>
  4523. <h3 title="Pending tech issue">Pending tech issue</h3>
  4524. <div></div>
  4525. </div>
  4526. <div>
  4527. <p>Pending tech issue</p>
  4528. <div>
  4529. <workflowtaskinlinepage><div>
  4530. <div id="inlinepage_14047">
  4531. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_973d1be2-ea91-4bea-ba41-7aec5290a451_version_1_0.html?displayRand=0.6228289527352899">
  4532. </iframe>
  4533. </div>
  4534. </div>
  4535. </workflowtaskinlinepage>
  4536. </div>
  4537.  
  4538.  
  4539.  
  4540.  
  4541.  
  4542.  
  4543.  
  4544.  
  4545.  
  4546.  
  4547.  
  4548.  
  4549.  
  4550. </div>
  4551.  
  4552. <div>
  4553. <div>
  4554. <span>
  4555. <table width="100%" height="100%">
  4556. <tbody><tr><td colspan="3"></td></tr>
  4557. <tr>
  4558. <td></td>
  4559. <td>
  4560. <div>
  4561. <img src="/themes/amanda/images/loaders/loader6.gif">
  4562. <span>
  4563. <label>Processing...</label>
  4564. <label>
  4565. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  4566. </label>
  4567. </span>
  4568. <span>
  4569. <label> </label>
  4570. </span>
  4571.  
  4572. </div>
  4573.  
  4574. </td>
  4575. <td></td>
  4576. </tr>
  4577. <tr><td colspan="3"></td></tr>
  4578. </tbody></table>
  4579.  
  4580. </span>
  4581. </div>
  4582. </div>
  4583. </workflowtask>
  4584. <div>
  4585. <div id="linearflow">
  4586. <div>Step status:</div>
  4587. <span>
  4588. Complete
  4589. </span>
  4590. <span>
  4591. <button>
  4592. <img src="content/themes/nexus/images/step-resolve/complete/completed_selected.png">
  4593.  
  4594. Completed
  4595. </button>
  4596. </span>
  4597. <div id="task_feedback_complete_45352_973d1be2-ea91-4bea-ba41-7aec5290a451">
  4598. <div>
  4599. <span>Why did the customer call us back for pending tech issue?</span>
  4600. </div>
  4601. <div>
  4602. <select><option value="" selected="selected">Choose an answer</option><option label="Lost connection" value="string:Lost connection" selected="selected">Lost connection</option><option label="Technician did not fix all issues / incomplete tech work" value="string:Technician did not fix all issues / incomplete tech work">Technician did not fix all issues / incomplete tech work</option><option label="Customer had interrupted the tech work" value="string:Customer had interrupted the tech work">Customer had interrupted the tech work</option><option label="Software issues" value="string:Software issues">Software issues</option></select>
  4603. </div>
  4604. <div>
  4605. <span>Please provide the Step feedback</span>
  4606. </div>
  4607. <div>
  4608. <button>Submit</button>
  4609. </div>
  4610. <div>
  4611. <button>Cancel</button>
  4612. </div>
  4613. </div>
  4614. <span>
  4615. <button>
  4616.  
  4617. <img src="content/themes/nexus/images/step-resolve/na/na_icon.png">
  4618. Not Applicable
  4619. </button>
  4620. </span>
  4621. <div id="task_feedback_na_45352_973d1be2-ea91-4bea-ba41-7aec5290a451">
  4622. <div><span> </span></div>
  4623. <div>
  4624. <select><option value="" selected="selected">Choose an answer</option></select>
  4625. </div>
  4626. <div>
  4627. <span>Please provide the Step feedback</span>
  4628. </div>
  4629. <div>
  4630. <button>Submit</button>
  4631. </div>
  4632. <div>
  4633. <button>Cancel</button>
  4634. </div>
  4635. </div>
  4636. </div>
  4637. <div id="decisonflow">
  4638. <div></div>
  4639. <div>
  4640. <ul>
  4641.  
  4642. </ul>
  4643. </div>
  4644.  
  4645. <div>
  4646. <ul>
  4647.  
  4648. </ul>
  4649. </div>
  4650.  
  4651. <div>
  4652. <ul>
  4653.  
  4654. </ul>
  4655. </div>
  4656.  
  4657.  
  4658. </div>
  4659. </div>
  4660. </div><div id="taskDetails_14048">
  4661. <workflowtask>
  4662. <div>
  4663. <h3 title="General inquiry">General inquiry</h3>
  4664. <div></div>
  4665. </div>
  4666. <div>
  4667. <p>General inquiry</p>
  4668. <div>
  4669. <workflowtaskinlinepage><div>
  4670. <div id="inlinepage_14048">
  4671. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_816da7d2-1896-42a7-8923-8112a3f6a028_version_1_0.html?displayRand=0.7254365363623947">
  4672. </iframe>
  4673. </div>
  4674. </div>
  4675. </workflowtaskinlinepage>
  4676. </div>
  4677.  
  4678.  
  4679.  
  4680.  
  4681.  
  4682.  
  4683.  
  4684.  
  4685.  
  4686.  
  4687.  
  4688.  
  4689.  
  4690. </div>
  4691.  
  4692. <div>
  4693. <div>
  4694. <span>
  4695. <table width="100%" height="100%">
  4696. <tbody><tr><td colspan="3"></td></tr>
  4697. <tr>
  4698. <td></td>
  4699. <td>
  4700. <div>
  4701. <img src="/themes/amanda/images/loaders/loader6.gif">
  4702. <span>
  4703. <label>Processing...</label>
  4704. <label>
  4705. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  4706. </label>
  4707. </span>
  4708. <span>
  4709. <label> </label>
  4710. </span>
  4711.  
  4712. </div>
  4713.  
  4714. </td>
  4715. <td></td>
  4716. </tr>
  4717. <tr><td colspan="3"></td></tr>
  4718. </tbody></table>
  4719.  
  4720. </span>
  4721. </div>
  4722. </div>
  4723. </workflowtask>
  4724. <div>
  4725. <div id="linearflow">
  4726. <div>Step status:</div>
  4727. <span>
  4728. Not Applicable
  4729. </span>
  4730. <span>
  4731. <button>
  4732.  
  4733. <img src="content/themes/nexus/images/step-resolve/complete/completed.png">
  4734. Completed
  4735. </button>
  4736. </span>
  4737. <div id="task_feedback_complete_45352_816da7d2-1896-42a7-8923-8112a3f6a028">
  4738. <div>
  4739. <span>What was the reason for call?</span>
  4740. </div>
  4741. <div>
  4742. <select><option value="" selected="selected">Choose an answer</option><option label="Inquire about work in progress" value="string:Inquire about work in progress">Inquire about work in progress</option><option label="Update information on file" value="string:Update information on file">Update information on file</option><option label="Support package inquiry" value="string:Support package inquiry">Support package inquiry</option></select>
  4743. </div>
  4744. <div>
  4745. <span>Please provide the Step feedback</span>
  4746. </div>
  4747. <div>
  4748. <button>Submit</button>
  4749. </div>
  4750. <div>
  4751. <button>Cancel</button>
  4752. </div>
  4753. </div>
  4754. <span>
  4755. <button>
  4756. <img src="content/themes/nexus/images/step-resolve/na/na_icon_selected.png">
  4757.  
  4758. Not Applicable
  4759. </button>
  4760. </span>
  4761. <div id="task_feedback_na_45352_816da7d2-1896-42a7-8923-8112a3f6a028">
  4762. <div><span> </span></div>
  4763. <div>
  4764. <select><option value="" selected="selected">Choose an answer</option></select>
  4765. </div>
  4766. <div>
  4767. <span>Please provide the Step feedback</span>
  4768. </div>
  4769. <div>
  4770. <button>Submit</button>
  4771. </div>
  4772. <div>
  4773. <button>Cancel</button>
  4774. </div>
  4775. </div>
  4776. </div>
  4777. <div id="decisonflow">
  4778. <div></div>
  4779. <div>
  4780. <ul>
  4781.  
  4782. </ul>
  4783. </div>
  4784.  
  4785. <div>
  4786. <ul>
  4787.  
  4788. </ul>
  4789. </div>
  4790.  
  4791. <div>
  4792. <ul>
  4793.  
  4794. </ul>
  4795. </div>
  4796.  
  4797.  
  4798. </div>
  4799. </div>
  4800. </div><div id="taskDetails_14049">
  4801. <workflowtask>
  4802. <div>
  4803. <h3 title="Billing Issue">Billing Issue</h3>
  4804. <div></div>
  4805. </div>
  4806. <div>
  4807. <p>Billing Issue</p>
  4808. <div>
  4809. <workflowtaskinlinepage><div>
  4810. <div id="inlinepage_14049">
  4811. <iframe frameborder="0" src="https://f38e661edb55995261c6-892b6e9c2c1d47a07ac523c83738569d.ssl.cf1.rackcdn.com/guide_54483ca2-7f15-47d7-87fa-5eb895f2f8fd_version_1_0.html?displayRand=0.006474833935499191">
  4812. </iframe>
  4813. </div>
  4814. </div>
  4815. </workflowtaskinlinepage>
  4816. </div>
  4817.  
  4818.  
  4819.  
  4820.  
  4821.  
  4822.  
  4823.  
  4824.  
  4825.  
  4826.  
  4827.  
  4828.  
  4829.  
  4830. </div>
  4831.  
  4832. <div>
  4833. <div>
  4834. <span>
  4835. <table width="100%" height="100%">
  4836. <tbody><tr><td colspan="3"></td></tr>
  4837. <tr>
  4838. <td></td>
  4839. <td>
  4840. <div>
  4841. <img src="/themes/amanda/images/loaders/loader6.gif">
  4842. <span>
  4843. <label>Processing...</label>
  4844. <label>
  4845. (<a href="#" onclick="return false;"><label>Cancel</label></a>)
  4846. </label>
  4847. </span>
  4848. <span>
  4849. <label> </label>
  4850. </span>
  4851.  
  4852. </div>
  4853.  
  4854. </td>
  4855. <td></td>
  4856. </tr>
  4857. <tr><td colspan="3"></td></tr>
  4858. </tbody></table>
  4859.  
  4860. </span>
  4861. </div>
  4862. </div>
  4863. </workflowtask>
  4864. <div>
  4865. <div id="linearflow">
  4866. <div>Step status:</div>
  4867. <span>
  4868. Not Applicable
  4869. </span>
  4870. <span>
  4871. <button>
  4872.  
  4873. <img src="content/themes/nexus/images/step-resolve/complete/completed.png">
  4874. Completed
  4875. </button>
  4876. </span>
  4877. <div id="task_feedback_complete_45352_54483ca2-7f15-47d7-87fa-5eb895f2f8fd">
  4878. <div>
  4879. <span>Why was customer calling for billing issue?</span>
  4880. </div>
  4881. <div>
  4882. <select><option value="" selected="selected">Choose an answer</option><option label="Unsatisfied with tech work" value="string:Unsatisfied with tech work">Unsatisfied with tech work</option><option label="Tech work not completed" value="string:Tech work not completed">Tech work not completed</option><option label="Was promised a software refund" value="string:Was promised a software refund">Was promised a software refund</option><option label="Complaint about an agent" value="string:Complaint about an agent">Complaint about an agent</option><option label="Too expensive, wants to cancel" value="string:Too expensive, wants to cancel">Too expensive, wants to cancel</option><option label="Cancel recurring billing" value="string:Cancel recurring billing">Cancel recurring billing</option></select>
  4883. </div>
  4884. <div>
  4885. <span>Please provide the Step feedback</span>
  4886. </div>
  4887. <div>
  4888. <button>Submit</button>
  4889. </div>
  4890. <div>
  4891. <button>Cancel</button>
  4892. </div>
  4893. </div>
  4894. <span>
  4895. <button>
  4896. <img src="content/themes/nexus/images/step-resolve/na/na_icon_selected.png">
  4897.  
  4898. Not Applicable
  4899. </button>
  4900. </span>
  4901. <div id="task_feedback_na_45352_54483ca2-7f15-47d7-87fa-5eb895f2f8fd">
  4902. <div><span> </span></div>
  4903. <div>
  4904. <select><option value="" selected="selected">Choose an answer</option></select>
  4905. </div>
  4906. <div>
  4907. <span>Please provide the Step feedback</span>
  4908. </div>
  4909. <div>
  4910. <button>Submit</button>
  4911. </div>
  4912. <div>
  4913. <button>Cancel</button>
  4914. </div>
  4915. </div>
  4916. </div>
  4917. <div id="decisonflow">
  4918. <div></div>
  4919. <div>
  4920. <ul>
  4921.  
  4922. </ul>
  4923. </div>
  4924.  
  4925. <div>
  4926. <ul>
  4927.  
  4928. </ul>
  4929. </div>
  4930.  
  4931. <div>
  4932. <ul>
  4933.  
  4934. </ul>
  4935. </div>
  4936.  
  4937.  
  4938. </div>
  4939. </div>
  4940. </div>
  4941. <div>
  4942. <workflowservicereport><div>
  4943.  
  4944. <span>Path Summary &amp; Feedback</span>
  4945. <span>Please finalize any incomplete Steps, and provide Path and Step individual feedback</span>
  4946. <span>Please provide all the Path and Step feedback</span>
  4947. </div>
  4948. <div>
  4949. <div>
  4950. <div>
  4951. <div>
  4952. <span>Final Step:</span>
  4953. <span>Resolved Step:</span>
  4954. <span>Aborted Step:</span>
  4955. <span></span>
  4956. </div>
  4957. <div>Once submitted, this step will be filed as 'Complete' and as having 'Resolved' the customer"s issue.</div>
  4958. <div>This step 'Resolved' the customer"s issue.</div>
  4959. <div>The agent was on this step when the path was aborted.</div>
  4960. </div>
  4961. </div>
  4962. <div>
  4963. <div>
  4964. <span></span>
  4965. </div>
  4966. <div>
  4967. <select><option value="" selected="selected">Choose an answer</option></select>
  4968. </div>
  4969.  
  4970. </div>
  4971. <div>
  4972. <div>
  4973. <div>
  4974. <h3>Complete</h3>
  4975. <ul>
  4976. <li>
  4977. <span>Lookup Order ID</span>
  4978. <workflowservicereporttaskfeedback><div>
  4979. <div>
  4980. <span></span>
  4981. </div>
  4982. <div>
  4983. <select required=""><option value="" selected="selected">Choose an answer</option></select>
  4984. </div>
  4985. </div></workflowservicereporttaskfeedback>
  4986. </li><li>
  4987. <span>Pending tech issue</span>
  4988. <workflowservicereporttaskfeedback><div>
  4989. <div>
  4990. <span>Why did the customer call us back for pending tech issue?</span>
  4991. </div>
  4992. <div>
  4993. <select required=""><option value="" selected="selected">Choose an answer</option><option label="Lost connection" value="string:Lost connection" selected="selected">Lost connection</option><option label="Technician did not fix all issues / incomplete tech work" value="string:Technician did not fix all issues / incomplete tech work">Technician did not fix all issues / incomplete tech work</option><option label="Customer had interrupted the tech work" value="string:Customer had interrupted the tech work">Customer had interrupted the tech work</option><option label="Software issues" value="string:Software issues">Software issues</option></select>
  4994. </div>
  4995. </div></workflowservicereporttaskfeedback>
  4996. </li>
  4997. </ul>
  4998. </div>
  4999. </div>
  5000. <div>
  5001. <div>
  5002. <h3>Not Applicable</h3>
  5003. <ul>
  5004. <li>
  5005. <span>New Tech issue</span>
  5006. <workflowservicereporttaskfeedback><div>
  5007. <div>
  5008. <span></span>
  5009. </div>
  5010. <div>
  5011. <select required=""><option value="" selected="selected">Choose an answer</option></select>
  5012. </div>
  5013. </div></workflowservicereporttaskfeedback>
  5014. </li><li>
  5015. <span>Blind pitch support connection</span>
  5016. <workflowservicereporttaskfeedback><div>
  5017. <div>
  5018. <span></span>
  5019. </div>
  5020. <div>
  5021. <select required=""><option value="" selected="selected">Choose an answer</option></select>
  5022. </div>
  5023. </div></workflowservicereporttaskfeedback>
  5024. </li><li>
  5025. <span>General inquiry</span>
  5026. <workflowservicereporttaskfeedback><div>
  5027. <div>
  5028. <span></span>
  5029. </div>
  5030. <div>
  5031. <select required=""><option value="" selected="selected">Choose an answer</option></select>
  5032. </div>
  5033. </div></workflowservicereporttaskfeedback>
  5034. </li><li>
  5035. <span>Billing Issue</span>
  5036. <workflowservicereporttaskfeedback><div>
  5037. <div>
  5038. <span></span>
  5039. </div>
  5040. <div>
  5041. <select required=""><option value="" selected="selected">Choose an answer</option></select>
  5042. </div>
  5043. </div></workflowservicereporttaskfeedback>
  5044. </li>
  5045. </ul>
  5046. </div>
  5047. </div>
  5048. <div>
  5049. <div>
  5050. <h3>Incomplete</h3>
  5051. <p>Once submitted, the following incomplete steps will be filed as 'Not Applicable'. To return to a Step to complete it, select from the list below:</p>
  5052. <ul>
  5053.  
  5054. </ul>
  5055. </div>
  5056. </div>
  5057. </div>
  5058. <div>
  5059. <textarea cols="90" maxlength="250" id="feedback_comments" placeholder="Provide any additional comments regarding the overall Guided Path (Optional)."></textarea>
  5060. <div><span>Remaining 250 characters</span></div>
  5061. </div>
  5062. </div>
  5063.  
  5064.  
  5065. </workflowservicereport>
  5066. </div>
  5067. <div>
  5068. <button><span>Cancel</span></button>
  5069. <button><span>Submit</span></button>
  5070. </div>
  5071. </div>
  5072. </div>
  5073. </div>
  5074.  
  5075.  
  5076.  
  5077.  
  5078.  
  5079.  
  5080.  
  5081.  
  5082.  
  5083.  
  5084.  
  5085.  
  5086.  
  5087.  
  5088.  
  5089.  
  5090.  
  5091.  
  5092.  
  5093.  
  5094.  
  5095.  
  5096.  
  5097.  
  5098.  
  5099.  
  5100.  
  5101.  
  5102.  
  5103.  
  5104.  
  5105.  
  5106.  
  5107.  
  5108.  
  5109.  
  5110.  
  5111.  
  5112.  
  5113.  
  5114.  
  5115.  
  5116.  
  5117.  
  5118. </div>
  5119. </workflowdetails>
  5120. </div>
  5121.  
  5122.  
  5123.  
  5124. </div></workflow-view></div><div session-tab-body-outlet="tab">
  5125.  
  5126.  
  5127.  
  5128. <div data-session-device="49473">
  5129. <remote-view connection="connection" session="session" external="external" addnewpath="addNewPath(workflow, result)" id="remote-view-49473"><div>
  5130. <div ngif="(connection.sessionDevice.os_name === 'Windows' || connection.sessionDevice.os_name === 'Mac')">
  5131. <div>
  5132. <ul>
  5133. <li id="poppedOut-remoteControlView-49473">
  5134. <a>
  5135. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  5136. Windows
  5137. <span>Connection</span>
  5138. </a>
  5139. </li>
  5140.  
  5141. </ul>
  5142. <div>
  5143. </div>
  5144. </div>
  5145. </div>
  5146.  
  5147. <div>
  5148.  
  5149. <div>
  5150. <div id="remoteDetailsView_49473" remoteresize="">
  5151. <remotedetails><div id="resizableWrapper_49473">
  5152. <div>
  5153. <canvas id="mainCanvas_49473" width="640" height="360">No canvas support</canvas>
  5154. <canvas id="pauseCanvas_49473" width="640" height="360">No canvas support</canvas>
  5155.  
  5156. <div id="webrtc_wrapper_49473"></div>
  5157. </div>
  5158. <input type="hidden" id="clipboardText_49473">
  5159. <div>
  5160. <connection-progress connected-plain="true" connection="connection"><div>
  5161.  
  5162. <div>
  5163. <div>
  5164. <ul>
  5165. <li></li>
  5166. <li></li>
  5167. <li></li>
  5168. <li></li>
  5169. </ul>
  5170. <div></div>
  5171. <div>
  5172. <label>Platform Detected</label>
  5173.  
  5174.  
  5175.  
  5176.  
  5177. </div>
  5178. </div>
  5179.  
  5180. <connection-details><div>
  5181.  
  5182.  
  5183.  
  5184.  
  5185. <div>
  5186. <p>Connected</p>
  5187. <p>The customer's screen is loading</p>
  5188.  
  5189. </div>
  5190.  
  5191.  
  5192.  
  5193. </div></connection-details>
  5194. </div>
  5195.  
  5196.  
  5197.  
  5198.  
  5199.  
  5200.  
  5201. </div></connection-progress>
  5202. </div>
  5203.  
  5204. <input type="text">
  5205. </div></remotedetails>
  5206. </div>
  5207. <div>
  5208. <push-url-widget><div>
  5209.  
  5210. <input type="text" placeholder="Enter URL to push to device">
  5211.  
  5212. <span>
  5213. <button data-toggle="dropdown" data-title="Select a command" data-placement="top" bs-tooltip="">
  5214. <i></i>
  5215. </button>
  5216. <ul>
  5217. <li>
  5218. <a tabindex="-1">ADBlock Plus</a>
  5219.  
  5220. </li>
  5221. <li></li><li>
  5222. <a tabindex="-1">ARTICLE: "New controversy on the effectiveness of antivirus software"</a>
  5223.  
  5224. </li>
  5225. <li></li><li>
  5226. <a tabindex="-1">DriverSupport.com Contact</a>
  5227.  
  5228. </li>
  5229. <li></li><li>
  5230. <a tabindex="-1">Get Nexus Rang Logs (for sending to Support.com)</a>
  5231.  
  5232. </li>
  5233. <li></li><li>
  5234. <a tabindex="-1">MAC Tools</a>
  5235.  
  5236. </li>
  5237. <li></li><li>
  5238. <a tabindex="-1">Microsoft WMI Diagnostic Tool</a>
  5239.  
  5240. </li>
  5241. <li></li><li>
  5242. <a tabindex="-1">Process Explorer Download</a>
  5243.  
  5244. </li>
  5245. <li></li><li>
  5246. <a tabindex="-1">SolidTechies.com</a>
  5247.  
  5248. </li>
  5249.  
  5250. </ul>
  5251. </span>
  5252.  
  5253. <a data-title="Push URL" data-placement="top" bs-tooltip="">
  5254. <div>
  5255. Push
  5256. </div>
  5257. </a>
  5258.  
  5259. </div></push-url-widget>
  5260. <quality-slider><span>
  5261.  
  5262. <div>
  5263. <div>
  5264. <div id="qualityslider_49473" aria-disabled="false"><a href="#"></a></div>
  5265. </div>
  5266. <div>
  5267. <span> Better Performance </span>
  5268. <span> Better Image Quality </span>
  5269. </div>
  5270. </div>
  5271. </span></quality-slider>
  5272. </div>
  5273. </div>
  5274.  
  5275. </div>
  5276.  
  5277.  
  5278. </div>
  5279. </remote-view></div>
  5280. </div>
  5281. </div>
  5282. </div></deliver-session-tabbed-view></div>
  5283. </div>
  5284. </deliver-session-details>
  5285. </span></deliver-session>
  5286. </div><div tab-content-transclude="tab">
  5287.  
  5288.  
  5289. <deliver-session session="session" on-close="CloseSessionTab(session, false)"><span>
  5290. <deliver-session-summary><div>
  5291. <ul>
  5292. <li>
  5293. <session-timer><div id="session-timer">
  5294. <span>
  5295.  
  5296. </span>
  5297. </div></session-timer>
  5298. </li>
  5299.  
  5300. <li>
  5301. <span>
  5302. <strong>Agent:</strong>
  5303.  
  5304. <span>
  5305. denis.k@upbill.com
  5306. </span>
  5307. </span>
  5308. </li>
  5309. <li>
  5310. <a title="">
  5311. <span>
  5312. <strong> Customer:</strong>
  5313. Jerry Kimbreaux
  5314. </span>
  5315. </a>
  5316.  
  5317. </li>
  5318. <li>
  5319. <a>
  5320. <strong> Session Info </strong>
  5321. </a>
  5322. </li>
  5323. <li></li>
  5324. <li>
  5325. <strong>Session Status: </strong>
  5326. <span>
  5327. <input type="checkbox" name="onoffswitch" checked="checked">
  5328. <label for="myonoffswitch">
  5329. <div></div>
  5330. <div></div>
  5331. </label>
  5332. </span>
  5333.  
  5334. </li>
  5335.  
  5336. <li></li>
  5337.  
  5338. <li>
  5339. <a href="" data-title="Notes" data-placement="bottom" bs-tooltip="">
  5340. <i></i>
  5341. </a>
  5342. <div>
  5343. <toolsnotes> <div>
  5344. <div>
  5345. <div>
  5346. <div>
  5347. <textarea cols="90" rows="5" id="session_note" placeholder="Notes entered here will also be saved to the Activity log."></textarea>
  5348. </div>
  5349. </div>
  5350. <div>
  5351. <div>
  5352.  
  5353. <sdc-fileuploader file="notesFile" filemime="*" heading="Add notes" message="Upload the attachment" upload-url="api/sessionattachment/create?id=37156&amp;external_id=" on-complete="OnUploadCompleted" on-error="OnUploadError">
  5354.  
  5355. <span><input id="sdcUpload_5239" type="file" name="file" accept="*"><label for="sdcUpload_5239"><i></i></label></span></sdc-fileuploader></div>
  5356. <div>
  5357. <button>Submit</button>
  5358. </div>
  5359. <div>
  5360. <button>Cancel</button>
  5361. </div>
  5362. </div>
  5363. </div>
  5364. </div>
  5365. </toolsnotes>
  5366. </div>
  5367. </li>
  5368.  
  5369. <li>
  5370. <a href="" data-title="Activity" data-placement="bottom" bs-tooltip="">
  5371. <i></i>
  5372. </a>
  5373. <div>
  5374. </div>
  5375. </li>
  5376. <li></li>
  5377. <li>
  5378. <a href="" data-title="Start a New Activity" data-placement="bottom" bs-tooltip="">
  5379. <i></i>
  5380. </a>
  5381. </li>
  5382. <li>
  5383. <a href="" data-title="Switch Activity" data-placement="bottom" bs-tooltip="">
  5384. <i></i>
  5385. </a>
  5386. <div>1</div>
  5387. </li>
  5388.  
  5389.  
  5390. <li>
  5391. <a href="" data-title="Transfer" session-transfer="" data-placement="bottom" bs-tooltip="">
  5392. <i></i>
  5393. </a>
  5394. </li>
  5395.  
  5396.  
  5397. </ul>
  5398. </div>
  5399. </deliver-session-summary><div></div>
  5400. <deliver-session-details><div>
  5401.  
  5402. <div id="sessionconnectionshost_37156">
  5403. <deliver-session-tabbed-view><div id="connectionwrapper_1">
  5404. <div id="session-tabs-49488">
  5405. <div id="">
  5406. <ul>
  5407. <li id="workflowView-49488 " show="false" open="open">
  5408. <a session-tab-heading-outlet=""><session-tab-heading>
  5409. <span>Path: None</span>
  5410. <span>Path: None</span>
  5411. </session-tab-heading></a>
  5412. </li>
  5413. <li id="remoteControlView-49488 " show="true" open="open">
  5414. <a session-tab-heading-outlet=""><session-tab-heading>
  5415. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  5416. Windows
  5417. <span>Connection</span>
  5418. </session-tab-heading></a>
  5419. </li>
  5420. <session-floating-tab id="chat-tab-49488" title="Chat" open="toggleChat(true)" close="toggleChat(false)" visible="connection.RemoteConnectionState.isRemoteActive() || connection.sessionDevice.CommandChannel.isConnected()" show="!!connection.ControlPanel.ChatPanelVisible"></session-floating-tab>
  5421. <div id="floating-chat-box-container-49488">
  5422. <div>
  5423. <span></span>
  5424. <div></div>
  5425. </div>
  5426. </div>
  5427. </ul>
  5428. <div id="tab-toolbar-workflowView-49488" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  5429. <div id="workflow-view-toolbar-49488">
  5430.  
  5431.  
  5432.  
  5433.  
  5434. <span>
  5435. <a id="popin-action" data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  5436. <i></i>
  5437. </a>
  5438. </span>
  5439.  
  5440.  
  5441. <span id="v1"></span>
  5442. <input type="button" data-title="Choose A Different Path For This Connection" value="Change Path" bs-tooltip="" data-placement="bottom">
  5443. </div>
  5444. </session-tab-toolbar></div><div id="tab-toolbar-remoteControlView-49488" session-tab-toolbar-outlet="tab"><session-tab-toolbar>
  5445. <remote-toolbar connection="connection" session="session" external="external"><div>
  5446.  
  5447.  
  5448.  
  5449.  
  5450.  
  5451.  
  5452. <remote-tools><span>
  5453.  
  5454.  
  5455. <span>
  5456. <a id="popout-action" data-title="Pop-out" data-placement="bottom" bs-tooltip="">
  5457. <i></i>
  5458. </a>
  5459. </span>
  5460.  
  5461.  
  5462. <span>
  5463. <a id="popin-action" data-title="Pop-in" data-placement="bottom" bs-tooltip="">
  5464. <i></i>
  5465. </a>
  5466. </span>
  5467.  
  5468.  
  5469. <span id="v1"></span>
  5470.  
  5471.  
  5472. <span>
  5473. <a id="zoom-action" data-title="Zoom" data-placement="bottom" bs-tooltip="">
  5474. <i></i>
  5475. </a>
  5476.  
  5477. <div id="zoomPopup_49488">
  5478. <input type="radio" id="zoomType_scaleToFit_{{connection.sessionDevice.id}22}" name="zoomType_49488" value="scaleToFit" checked="checked">
  5479. Scale To Fit
  5480. <br>
  5481. <input type="radio" id="zoomType_actualSize_49488" name="zoomType_49488" value="actualSize">
  5482. Actual Size
  5483. <br>
  5484. <input type="radio" id="zoomType_custom_49488" name="zoomType_49488" value="custom">
  5485. Custom
  5486. <a id="zoomPercentDecrementButton_49488">
  5487. <i></i>
  5488. </a>
  5489. <input type="text" id="customZoomPercent_49488" value="100%">
  5490. <a id="zoomPercentIncrementButton_49488">
  5491. <i></i>
  5492. </a>
  5493. <br>
  5494. <div>
  5495. <div id="slider_49488" aria-disabled="false"><div></div><a href="#"></a></div>
  5496. </div>
  5497. <span>
  5498. 50%
  5499. <span>200%</span>
  5500. </span>
  5501. </div>
  5502. </span>
  5503.  
  5504.  
  5505. <span dropdown="">
  5506. <a id="view-monitor-action" data-title="View" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  5507. <i></i>
  5508. </a>
  5509. <ul dropdown-menu="" role="menu">
  5510. <li role="menuitem">
  5511. <input name="selectMonitor" type="radio" value="//./DISPLAY1" checked="checked">
  5512. Monitor 1
  5513. </li>
  5514. </ul>
  5515. </span>
  5516.  
  5517.  
  5518. <span dropdown="">
  5519. <a id="windows-shortcuts-action" data-title="Windows Shortcuts" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  5520. <i></i>
  5521. </a>
  5522. <ul dropdown-menu="" role="menu">
  5523. <li role="menuitem">
  5524. <a id="run-shortcut-action">
  5525. Run
  5526. </a>
  5527. </li><li role="menuitem">
  5528. <a id="desktop-shortcut-action">
  5529. Desktop
  5530. </a>
  5531. </li><li role="menuitem">
  5532. <a id="ctrl-alt-del-shortcut-action">
  5533. Ctrl-Alt-Del
  5534. </a>
  5535. </li><li role="menuitem">
  5536. <a id="switch-window-shortcut-action">
  5537. Switch Window
  5538. </a>
  5539. </li><li role="menuitem">
  5540. <a id="start-shortcut-action">
  5541. Start
  5542. </a>
  5543. </li><li role="menuitem">
  5544. <a id="windows-explorer-shortcut-action">
  5545. Windows Explorer
  5546. </a>
  5547. </li><li role="menuitem">
  5548. <a id="task-manager-shortcut-action">
  5549. Task Manager
  5550. </a>
  5551. </li><li role="menuitem">
  5552. <a id="windows-update-shortcut-action">
  5553. Windows Update
  5554. </a>
  5555. </li>
  5556. </ul>
  5557. </span>
  5558.  
  5559.  
  5560. <span dropdown="">
  5561. <a id="menu-action" data-title="More Commands" data-placement="bottom" bs-tooltip="" dropdown-toggle="" aria-haspopup="true" aria-expanded="false">
  5562. <i></i>
  5563. </a>
  5564. <ul dropdown-menu="" role="menu">
  5565.  
  5566. <li role="menuitem" id="annotation-menu-item">
  5567. <a>
  5568. Annotation
  5569. <i></i>
  5570. </a>
  5571. <ul role="menu">
  5572. <li role="menuitem">
  5573. <a id="laser-annotation-action">
  5574. Laser Pointer
  5575. <i></i>
  5576. </a>
  5577. </li>
  5578. <li role="menuitem">
  5579. <a id="whiteboard-annotation-action">
  5580. Whiteboard
  5581. <i></i>
  5582. </a>
  5583. </li>
  5584. <li role="menuitem">
  5585. <a id="clear-annotation-action">Clear Drawing</a>
  5586. </li>
  5587. </ul>
  5588. </li>
  5589.  
  5590. <li role="menuitem">
  5591. <a id="clipboard-toggle-action">
  5592. Clipboard
  5593. </a>
  5594. </li>
  5595.  
  5596. <li role="menuitem">
  5597. <a>Transfer File</a>
  5598. <sdc-fileuploader file="notesFile" filemime="*" max-file-size="262144000" heading="Transfer File" message="Upload the file" upload-url="api/filetransfer/upload?session_device_id=49488&amp;source=filetransfer&amp;sdkversion=0.9" on-begin="OnUploadBegin" on-complete="OnUploadCompleted" on-error="OnUploadError" id="transfer-file-action">
  5599. <span><input id="sdcUpload_5347" type="file" name="file" accept="*"><label for="sdcUpload_5347"><i></i></label></span></sdc-fileuploader></li>
  5600.  
  5601. <li role="menuitem">
  5602. <a id="push-calling-card-single-action">Push Calling Card</a>
  5603. </li>
  5604.  
  5605.  
  5606.  
  5607. <li role="menuitem">
  5608. <a id="push-survey-action">Push Survey</a>
  5609. </li>
  5610.  
  5611. <li role="menuitem">
  5612. <a id="device-info-action">Device Information</a>
  5613. </li>
  5614. </ul>
  5615. <div id="clipboardPopup_49488">
  5616. <textarea id="clipboardText_49488" rows="5"></textarea>
  5617. <br>
  5618. <div>
  5619. <a id="clipboardClearButton_49488">
  5620. <i></i>
  5621. Clear
  5622. </a>
  5623. </div>
  5624. </div>
  5625. <div id="clipboardPrompt_49488" z-index="5">
  5626. Type Ctrl+C or ⌘+C to copy to your clipboard.
  5627. </div>
  5628. </span>
  5629.  
  5630.  
  5631. <span id="v2"></span>
  5632.  
  5633.  
  5634. <span>
  5635. <a data-title="Reconnect" data-placement="bottom" bs-tooltip="">
  5636. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  5637. </a>
  5638. </span>
  5639.  
  5640.  
  5641. <span>
  5642. <a data-title="Disconnect" data-placement="bottom" bs-tooltip="">
  5643. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/disconnect_icon.png">
  5644. </a>
  5645. </span>
  5646.  
  5647.  
  5648.  
  5649.  
  5650. <input type="button" data-title="Change Path for Windows" value="Change Path for Windows" bs-tooltip="" data-placement="bottom">
  5651. </span>
  5652. </remote-tools>
  5653.  
  5654.  
  5655.  
  5656.  
  5657. </div></remote-toolbar>
  5658. </session-tab-toolbar></div>
  5659. <ul>
  5660. <li id="chat-tab-49488" session-floating-tab-outlet="floatingTab">
  5661. <a><session-tab-heading>
  5662. Chat
  5663. </session-tab-heading>
  5664. <img src="/nexus/content/themes/nexus/images/minimize_gray.png">
  5665. </a>
  5666. <div><chat-tab-panel connection="connection" session="session" external="external" id="chat-view-49488"><div>
  5667. <toolschat><div>
  5668. <div>
  5669. <chat><div>
  5670. <div id="chatmessageslistwrapper">
  5671. <ul id="chatmessageslist">
  5672. <li>
  5673. <div>
  5674. <p>Welcome!</p>
  5675. <p>You have joined the chat.</p>
  5676. </div>
  5677. </li>
  5678.  
  5679. <li>
  5680. <div>
  5681. <div>
  5682. <div>
  5683. <span>hi</span>
  5684. </div>
  5685. </div>
  5686. <div>
  5687. <div>
  5688. <span>hi</span>
  5689. </div>
  5690. </div>
  5691. <div>
  5692. <div>
  5693.  
  5694.  
  5695. <div>
  5696. <span>3/1/16 8:53 PM</span>
  5697. </div>
  5698. </div>
  5699. </div>
  5700. <div></div>
  5701. </div>
  5702. <div>
  5703. <span>3/1/16 8:53 PM</span>
  5704. </div>
  5705. </li><li>
  5706. <div>
  5707. <div>
  5708. <div>
  5709. <span>do I need to do anything</span>
  5710. </div>
  5711. </div>
  5712. <div>
  5713. <div>
  5714. <span>do I need to do anything</span>
  5715. </div>
  5716. </div>
  5717. <div>
  5718. <div>
  5719.  
  5720.  
  5721. <div>
  5722. <span>3/1/16 10:47 PM</span>
  5723. </div>
  5724. </div>
  5725. </div>
  5726. <div></div>
  5727. </div>
  5728. <div>
  5729. <span>3/1/16 10:47 PM</span>
  5730. </div>
  5731. </li><li>
  5732. <div>
  5733. <div>
  5734. <div>
  5735. <span>no</span>
  5736. </div>
  5737. </div>
  5738. <div>
  5739. <div>
  5740. <span>no</span>
  5741. </div>
  5742. </div>
  5743. <div>
  5744. <div>
  5745.  
  5746.  
  5747. <div>
  5748. <span>3/1/16 11:06 PM</span>
  5749. </div>
  5750. </div>
  5751. </div>
  5752. <div></div>
  5753. </div>
  5754. <div>
  5755. <span>3/1/16 11:06 PM</span>
  5756. </div>
  5757. </li><li>
  5758. <div>
  5759. <div>
  5760. <div>
  5761. <span>hello, I go for a lunch break, so please do not use the computer and do not close anything and do not turn off your computer as I am still working and will continue working after return thank you</span>
  5762. </div>
  5763. </div>
  5764. <div>
  5765. <div>
  5766. <span>hello, I go for a lunch break, so please do not use the computer and do not close anything and do not turn off your computer as I am still working and will continue working after return thank you</span>
  5767. </div>
  5768. </div>
  5769. <div>
  5770. <div>
  5771.  
  5772.  
  5773. <div>
  5774. <span>3/1/16 11:44 PM</span>
  5775. </div>
  5776. </div>
  5777. </div>
  5778. <div></div>
  5779. </div>
  5780. <div>
  5781. <span>3/1/16 11:44 PM</span>
  5782. </div>
  5783. </li>
  5784. </ul>
  5785. </div>
  5786. <div>
  5787. <textarea cols="90" rows="4" id="chat"></textarea>
  5788. <div>
  5789.  
  5790. </div>
  5791. <div>
  5792.  
  5793.  
  5794. <button><span>Send</span></button>
  5795. <!--
  5796. <button >&#x25BC;</button>
  5797. <div>
  5798. <ul>
  5799. <li><a href=""><span></span></a></li>
  5800. </ul>
  5801. </div>
  5802. -->
  5803. </div>
  5804. </div>
  5805. </div>
  5806. </chat>
  5807. </div>
  5808. </div></toolschat>
  5809. </div></chat-tab-panel></div>
  5810. </li>
  5811. </ul>
  5812. </div>
  5813. <div session-tab-body-outlet="tab">
  5814.  
  5815.  
  5816.  
  5817. <workflow-view><div data-session-device="49488">
  5818.  
  5819.  
  5820. <div>
  5821. <div>
  5822. <div>
  5823. <div>
  5824. <div>Guided Path for Windows is already loaded on the Remote Connection tab. If you'd like to change the path, please click on "Change Path".</div>
  5825. </div>
  5826. </div>
  5827. </div>
  5828. </div>
  5829.  
  5830.  
  5831. </div></workflow-view></div><div session-tab-body-outlet="tab">
  5832.  
  5833.  
  5834.  
  5835. <div data-session-device="49488">
  5836. <remote-view connection="connection" session="session" external="external" addnewpath="addNewPath(workflow, result)" id="remote-view-49488"><div>
  5837. <div ngif="(connection.sessionDevice.os_name === 'Windows' || connection.sessionDevice.os_name === 'Mac')">
  5838. <div>
  5839. <ul>
  5840. <li id="poppedOut-remoteControlView-49488">
  5841. <a>
  5842. <img src="/nexus/content/themes/nexus/images/remoteToolsIcons/connect_icon.png">
  5843. Windows
  5844. <span>Connection</span>
  5845. </a>
  5846. </li>
  5847.  
  5848. </ul>
  5849. <div>
  5850. </div>
  5851. </div>
  5852. </div>
  5853.  
  5854. <div>
  5855.  
  5856. <div>
  5857. <div id="remoteDetailsView_49488" remoteresize="">
  5858. <remotedetails><div id="resizableWrapper_49488">
  5859. <div>
  5860. <canvas id="mainCanvas_49488" width="640" height="360">No canvas support</canvas>
  5861. <canvas id="pauseCanvas_49488" width="640" height="360">No canvas support</canvas>
  5862.  
  5863. <div id="webrtc_wrapper_49488"></div>
  5864. </div>
  5865. <input type="hidden" id="clipboardText_49488">
  5866. <div>
  5867. <connection-progress connected-plain="true" connection="connection"><div>
  5868.  
  5869. <div>
  5870. <div>
  5871. <ul>
  5872. <li></li>
  5873. <li></li>
  5874. <li></li>
  5875. <li></li>
  5876. </ul>
  5877. <div></div>
  5878. <div>
  5879. <label>Platform Detected</label>
  5880.  
  5881.  
  5882.  
  5883.  
  5884. </div>
  5885. </div>
  5886.  
  5887. <connection-details><div>
  5888.  
  5889.  
  5890.  
  5891.  
  5892. <div>
  5893. <p>Connected</p>
  5894. <p>The customer's screen is loading</p>
  5895.  
  5896. </div>
  5897.  
  5898.  
  5899.  
  5900. </div></connection-details>
  5901. </div>
  5902.  
  5903.  
  5904.  
  5905.  
  5906.  
  5907.  
  5908. </div></connection-progress>
  5909. </div>
  5910.  
  5911. <input type="text">
  5912. </div></remotedetails>
  5913. </div>
  5914. <div>
  5915. <push-url-widget><div>
  5916.  
  5917. <input type="text" placeholder="Enter URL to push to device">
  5918.  
  5919. <span>
  5920. <button data-toggle="dropdown" data-title="Select a command" data-placement="top" bs-tooltip="">
  5921. <i></i>
  5922. </button>
  5923. <ul>
  5924. <li>
  5925. <a tabindex="-1">ADBlock Plus</a>
  5926.  
  5927. </li>
  5928. <li></li><li>
  5929. <a tabindex="-1">ARTICLE: "New controversy on the effectiveness of antivirus software"</a>
  5930.  
  5931. </li>
  5932. <li></li><li>
  5933. <a tabindex="-1">DriverSupport.com Contact</a>
  5934.  
  5935. </li>
  5936. <li></li><li>
  5937. <a tabindex="-1">Get Nexus Rang Logs (for sending to Support.com)</a>
  5938.  
  5939. </li>
  5940. <li></li><li>
  5941. <a tabindex="-1">MAC Tools</a>
  5942.  
  5943. </li>
  5944. <li></li><li>
  5945. <a tabindex="-1">Microsoft WMI Diagnostic Tool</a>
  5946.  
  5947. </li>
  5948. <li></li><li>
  5949. <a tabindex="-1">Process Explorer Download</a>
  5950.  
  5951. </li>
  5952. <li></li><li>
  5953. <a tabindex="-1">SolidTechies.com</a>
  5954.  
  5955. </li>
  5956.  
  5957. </ul>
  5958. </span>
  5959.  
  5960. <a data-title="Push URL" data-placement="top" bs-tooltip="">
  5961. <div>
  5962. Push
  5963. </div>
  5964. </a>
  5965.  
  5966. </div></push-url-widget>
  5967. <quality-slider><span>
  5968.  
  5969. <div>
  5970. <div>
  5971. <div id="qualityslider_49488" aria-disabled="false"><a href="#"></a></div>
  5972. </div>
  5973. <div>
  5974. <span> Better Performance </span>
  5975. <span> Better Image Quality </span>
  5976. </div>
  5977. </div>
  5978. </span></quality-slider>
  5979. </div>
  5980. </div>
  5981.  
  5982. </div>
  5983.  
  5984.  
  5985. </div>
  5986. </remote-view></div>
  5987. </div>
  5988. </div>
  5989. </div></deliver-session-tabbed-view></div>
  5990. </div>
  5991. </deliver-session-details>
  5992. </span></deliver-session>
  5993. </div>
  5994. </div>
  5995. </div>
  5996. </div>
  5997. </div>
  5998. <div></div>
  5999. </div>
  6000. app.min.js?v=43.0.444:11 01:24:25 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_session_close","session_id":37102,"msg_payload":{"id":37102}}
  6001. app.min.js?v=43.0.444:11 01:24:25 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10195,"msg_payload":{"id":10195,"session_count":1}}
  6002. app.min.js?v=43.0.444:11 01:24:25 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10195,"msg_payload":{"id":10195,"session_count":0}}
  6003. app.min.js?v=43.0.444:11 01:24:25 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10195,"msg_payload":{"id":10195,"session_count":1}}
  6004. app.min.js?v=43.0.444:11 01:24:25 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10130,"msg_payload":{"id":10130,"session_count":1}}
  6005. app.min.js?v=43.0.444:11 01:24:25 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10109,"msg_payload":{"id":10109,"session_count":5}}
  6006. app.min.js?v=43.0.444:11 01:24:26 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10189,"msg_payload":{"id":10189,"session_count":1}}
  6007. app.min.js?v=43.0.444:11 01:24:26 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10199,"msg_payload":{"id":10199,"session_count":1}}
  6008. app.min.js?v=43.0.444:11 01:24:26 [WARN] [RemoteControl] The fbu timer timed out
  6009. app.min.js?v=43.0.444:11 01:24:28 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10211,"msg_payload":{"id":10211,"session_count":5}}
  6010. app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [SessionController] 36827 - SessionController initialized
  6011. app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"external_id":null,"consumer_id":26666,"session_device_id":49367,"event":"device_start"}
  6012. app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [SessionTimerControll] SessionTimerController initialized 36827
  6013. app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_view"}
  6014. app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_start"}
  6015. 2app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [DeliverySessionTools] 36827 - DeliverySessionToolsController initialized
  6016. app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [WorkFlowController] 36827:45284- WorkFlowController initialized
  6017. app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"external_id":null,"consumer_id":26666,"session_device_id":49367,"session_workflow_id":45284,"event":"workflow_start","source":"BTG","workflow_version_id":10192}
  6018. app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"session_device_id":49367,"session_workflow_id":45284,"workflow_version_id":10192,"workflow_step_uid":"32d6b776-75ba-48e4-8ed3-f03f196d10d1","session_workflow_step_id":351820,"event":"workflow_step_start","source":"BTG"}
  6019. app.min.js?v=43.0.444:11 01:24:29 [DEBUG] [WorkFlowController] 36827:45284- Task Status changed 32d6b776-75ba-48e4-8ed3-f03f196d10d1 IN_PROGRESS
  6020. app.min.js?v=43.0.444:11 01:24:29 [INFO] [DevicePresenceServic] 36827:49367- request to get presence data
  6021. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [DevicePresenceServic] 36827:49070- device presence service subscribe
  6022. app.min.js?v=43.0.444:11 01:24:30 [INFO] [DevicePresenceServic] 36827:49070- prod:remote:8a4c38b0-df10-11e5-ab0d-03868d3f9359 subscribe
  6023. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [DevicePresenceServic] 36827:49367- device presence service subscribe
  6024. app.min.js?v=43.0.444:11 01:24:30 [INFO] [DevicePresenceServic] 36827:49367- prod:remote:eb07fc50-dfb2-11e5-88d1-7dec0d781f23 subscribe
  6025. app.min.js?v=43.0.444:11 01:24:30 [INFO] [SystemMessageService] System message publish on channel: %s, message: %s prod:system_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:session:36827 {"session_id":36827,"user_id":10103,"username":"denis.k@upbill.com","message_text":"system_workflow_switch","message_payload":{"connectionId":2,"workflow":"Standard Clean Process"}}
  6026. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [WebSocketClient] channel: prod:system_message:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:session:36827 publish: {"session_id":36827,"user_id":10103,"username":"denis.k@upbill.com","message_text":"system_workflow_switch","message_payload":{"connectionId":2,"workflow":"Standard Clean Process"}}
  6027. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [RemoteToolbarCtl] 36827:49070- RemoteToolbarController initialized
  6028. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [RemoteConnectionCtl] 36827:49070- RemoteConnectionController initialized
  6029. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"external_id":null,"session_device_id":49070,"event":"remote_view_show"}
  6030. app.min.js?v=43.0.444:11 01:24:30 [INFO] [DevicePresenceServic] 36827:49070- request to get presence data
  6031. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [DevicePresenceServic] 36827:49070- prod:remote:8a4c38b0-df10-11e5-ab0d-03868d3f9359 device presence service get client config
  6032. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [WebSocketClient] channel: prod:remote:8a4c38b0-df10-11e5-ab0d-03868d3f9359 publish: {"type":"getClientConfig","context":{"ses_id":36827,"external_id":null,"consumer_id":26666,"agent_id":10103,"agent_name":"denis.k@upbill.com","tenant":"upclick","tenantId":"2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6","platform":"NA","device_name":"NA","id":49070,"connection_id":"8a4c38b0-df10-11e5-ab0d-03868d3f9359"},"id":49070,"session_id":36827,"connection_id":"8a4c38b0-df10-11e5-ab0d-03868d3f9359","agent_info":{"agent_id":10103,"unique_id":53472}}
  6033. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [RemoteToolsControlle] 49070 - RemoteToolsController initialized connection
  6034. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [RemoteToolbarCtl] 36827:49367- RemoteToolbarController initialized
  6035. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [RemoteConnectionCtl] 36827:49367- RemoteConnectionController initialized
  6036. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"external_id":null,"session_device_id":49367,"event":"remote_view_show"}
  6037. app.min.js?v=43.0.444:11 01:24:30 [INFO] [DevicePresenceServic] 36827:49367- request to get presence data
  6038. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [DevicePresenceServic] 36827:49367- prod:remote:eb07fc50-dfb2-11e5-88d1-7dec0d781f23 device presence service get client config
  6039. app.min.js?v=43.0.444:11 01:24:30 [DEBUG] [WebSocketClient] channel: prod:remote:eb07fc50-dfb2-11e5-88d1-7dec0d781f23 publish: {"type":"getClientConfig","context":{"ses_id":36827,"external_id":null,"consumer_id":26666,"agent_id":10103,"agent_name":"denis.k@upbill.com","tenant":"upclick","tenantId":"2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6","platform":"NA","device_name":"NA","id":49367,"connection_id":"eb07fc50-dfb2-11e5-88d1-7dec0d781f23"},"id":49367,"session_id":36827,"connection_id":"eb07fc50-dfb2-11e5-88d1-7dec0d781f23","agent_info":{"agent_id":10103,"unique_id":53472}}
  6040. app.min.js?v=43.0.444:11 01:24:31 [DEBUG] [SessionController] 36827 - Received device info "NA"
  6041. app.min.js?v=43.0.444:11 01:24:31 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10103,"msg_payload":{"id":10103,"session_count":5}}
  6042. app.min.js?v=43.0.444:11 01:24:31 [DEBUG] [SessionController] 36827 - Received device info {"id":30539,"name":"PC","os":"Windows 10","time_created":"2016-02-29T18:34:07.332961+00:00","time_modified":"2016-02-29T18:34:07.332961+00:00","time_deleted":null,"os_variant":"Home","os_arch":"64-bit","os_version":"10.0.10586","os_lang":"English","os_sp_minor":"0","os_sp_major":"0","host":"LUTHER","model":"550-036","serial":"MXX5251F76","vendor":"Hewlett-Packard","memory":"4194213888","owner":"Stancil","swap_space":null,"av_prods":"[{\"enabled\":true,\"latest\":true,\"name\":\"Panda Internet Security 2016\",\"version\":\"6.0.0.0\"},{\"enabled\":false,\"latest\":true,\"name\":\"Windows Defender\",\"version\":\"4.9.10586.0\"}]\n","unique_id":null,"ip_address_public":"66.169.82.87","networkInfo":[{"id":67524,"device_id":30539,"network_type":"ethernet","description":"Realtek PCIe GBE Family Controller","ip_address":"192.168.1.119","mac_address":"7C:05:07:93:D3:71","active":true}],"avlist":[{"name":"avast! Antivirus","version":"10.4.2233.1299","operator":"=","type":"blacklist"}],"antivirus":"Panda Internet Security 2016, Windows Defender"}
  6043. app.min.js?v=43.0.444:11 01:24:32 [WARN] [RemoteControl] The fbu timer timed out
  6044. app.min.js?v=43.0.444:11 01:24:32 [INFO] [Default] Last interaction time: 2673
  6045. app.min.js?v=43.0.444:11 01:24:32 [WARN] [Default] Something took too long to load: 2673ms
  6046. app.min.js?v=43.0.444:11 01:24:32 [WARN] [Default] <div title="View">36827</div>
  6047. app.min.js?v=43.0.444:11 01:24:32 [INFO] [RemoteConnectionCtl] 36827:49367- No need to capture stats.
  6048. app.min.js?v=43.0.444:11 01:24:32 [INFO] [RemoteConnectionCtl] 36827:49070- We need to capture stats. Time left = 4210313.791833333 minutes.
  6049. app.min.js?v=43.0.444:11 01:24:37 [DEBUG] [DevicePresenceServic] 36827:49070- prod:remote:8a4c38b0-df10-11e5-ab0d-03868d3f9359 device presence service get client config
  6050. app.min.js?v=43.0.444:11 01:24:37 [DEBUG] [DevicePresenceServic] 36827:49367- prod:remote:eb07fc50-dfb2-11e5-88d1-7dec0d781f23 device presence service get client config
  6051. 8app.min.js?v=43.0.444:11 01:24:37 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_logged_out","user_id":10099,"msg_payload":{"id":10099}}
  6052. app.min.js?v=43.0.444:11 01:24:37 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"consumer_id":26853,"event":"session_view"}
  6053. app.min.js?v=43.0.444:11 01:24:37 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"consumer_id":26853,"event":"session_start"}
  6054. app.min.js?v=43.0.444:11 01:24:37 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"external_id":null,"consumer_id":26853,"session_device_id":49488,"event":"device_start"}
  6055. app.min.js?v=43.0.444:11 01:24:37 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_view_pause"}
  6056. app.min.js?v=43.0.444:11 01:24:37 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_pause"}
  6057. app.min.js?v=43.0.444:11 01:24:40 [WARN] [RemoteControl] The fbu timer timed out
  6058. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10211,"msg_payload":{"id":10211,"session_count":6}}
  6059. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_session_add","session_id":37287,"msg_payload":{"id":37287,"time_start":"2016-03-01T23:24:35.088Z","time_modified":"2016-03-01T23:24:35.088Z","user":{"id":10110,"email":"hassan.shehzad@upbill.com","family_name":"Shehzad","given_name":"Calvin"},"skill":{"id":null,"name":null},"session_device_paths":null,"teams":[{"id":10003,"name":"Sales PK"}]}}
  6060. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10110,"msg_payload":{"id":10110,"session_count":1}}
  6061. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10166,"msg_payload":{"id":10166,"session_count":4}}
  6062. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_view"}
  6063. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_start"}
  6064. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"consumer_id":26853,"event":"session_view_pause"}
  6065. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"consumer_id":26853,"event":"session_pause"}
  6066. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10084,"msg_payload":{"id":10084,"session_count":3}}
  6067. app.min.js?v=43.0.444:11 01:24:40 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10078,"msg_payload":{"id":10078,"session_count":6}}
  6068. app.min.js?v=43.0.444:11 01:24:43 [INFO] [Default] Last interaction time: 2697
  6069. app.min.js?v=43.0.444:11 01:24:43 [WARN] [Default] Something took too long to load: 2697ms
  6070. app.min.js?v=43.0.444:11 01:24:43 [WARN] [Default] <a href="" tab-heading-transclude=""><tab-heading> <span data-type="info" data-animation="am-fade-and-scale" data-title="LUTHER Stancil<br />lutherstancil@charter.net" data-html="true" bs-tooltip="">
  6071. <i></i>
  6072. <i></i>
  6073. 36827
  6074. </span>
  6075. <span>
  6076. <i></i>
  6077. </span>
  6078. </tab-heading></a>
  6079. app.min.js?v=43.0.444:11 01:24:43 [DEBUG] [WebSocketClient] channel: prod:remote:8a4c38b0-df10-11e5-ab0d-03868d3f9359 publish: {"type":"getClientConfig","context":{"ses_id":36827,"external_id":null,"consumer_id":26666,"agent_id":10103,"agent_name":"denis.k@upbill.com","tenant":"upclick","tenantId":"2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6","platform":"NA","device_name":"NA","id":49070,"connection_id":"8a4c38b0-df10-11e5-ab0d-03868d3f9359"},"id":49070,"session_id":36827,"connection_id":"8a4c38b0-df10-11e5-ab0d-03868d3f9359","agent_info":{"agent_id":10103,"unique_id":53472}}
  6080. app.min.js?v=43.0.444:11 01:24:43 [DEBUG] [WebSocketClient] channel: prod:remote:eb07fc50-dfb2-11e5-88d1-7dec0d781f23 publish: {"type":"getClientConfig","context":{"ses_id":36827,"external_id":null,"consumer_id":26666,"agent_id":10103,"agent_name":"denis.k@upbill.com","tenant":"upclick","tenantId":"2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6","platform":"NA","device_name":"NA","id":49367,"connection_id":"eb07fc50-dfb2-11e5-88d1-7dec0d781f23"},"id":49367,"session_id":36827,"connection_id":"eb07fc50-dfb2-11e5-88d1-7dec0d781f23","agent_info":{"agent_id":10103,"unique_id":53472}}
  6081. app.min.js?v=43.0.444:11 01:24:43 [WARN] [RemoteControl] The fbu timer timed out
  6082. 2app.min.js?v=43.0.444:11 01:24:45 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_unavailable","user_id":10099,"msg_payload":{"id":10099}}
  6083. app.min.js?v=43.0.444:11 01:24:45 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10195,"msg_payload":{"id":10195,"session_count":1}}
  6084. app.min.js?v=43.0.444:11 01:24:45 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10125,"msg_payload":{"id":10125,"session_count":3}}
  6085. app.min.js?v=43.0.444:11 01:24:48 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10193,"msg_payload":{"id":10193,"session_count":3}}
  6086. app.min.js?v=43.0.444:11 01:24:48 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10221,"msg_payload":{"id":10221,"session_count":2}}
  6087. app.min.js?v=43.0.444:11 01:24:48 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10195,"msg_payload":{"id":10195,"session_count":0}}
  6088. app.min.js?v=43.0.444:11 01:24:50 [DEBUG] [DevicePresenceServic] 36827:49070- Creating VNCConnector in 1 - channel prod:remote:8a4c38b0-df10-11e5-ab0d-03868d3f9359 {"id":49070,"connection_id":"8a4c38b0-df10-11e5-ab0d-03868d3f9359","symmetric_key":"HeG2G5lJGJJBlwtvX3ckFQW/ijVaRiNl8fbRAE9FvTVwC8MJee03iZSCX+UPGyh+ZQzM1B4k9YHvEulGAgHEbg==","os_id":1,"os_name":"Windows","connect_page_id":null,"opentok_session_id":null,"session_id":36827,"nexusRelayWS":"wss://relay-174-143-186-28.nexus.support.com","nexusRelay":"162.242.156.46:443","passed_agent_id":10103,"passed_unique_id":53472,"esource":"getClientConfig"}
  6089. app.min.js?v=43.0.444:11 01:24:50 [DEBUG] [VNCConnector] 36827:49070:1- VNCConnector created
  6090. app.min.js?v=43.0.444:11 01:24:50 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"external_id":null,"session_device_id":49070,"event":"remote_connect_start"}
  6091. app.min.js?v=43.0.444:11 01:24:50 [DEBUG] [RemoteConnectionStat] 36827:49070- State Transition undefined -> connecting
  6092. app.min.js?v=43.0.444:11 01:24:50 [DEBUG] [CommandChannel] 36827:49070- trying to connect to command channel
  6093. app.min.js?v=43.0.444:11 01:24:50 [DEBUG] [DevicePresenceServic] 36827:49367- Ignoring Windows / Mac VNC message 1 - channel prod:remote:eb07fc50-dfb2-11e5-88d1-7dec0d781f23 {"id":49367,"connection_id":"eb07fc50-dfb2-11e5-88d1-7dec0d781f23","os_id":null,"os_name":null,"connect_page_id":null,"opentok_session_id":null,"session_id":36827,"passed_agent_id":10103,"passed_unique_id":53472,"esource":"getClientConfig"}
  6094. app.min.js?v=43.0.444:11 01:24:53 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10110,"msg_payload":{"id":10110,"session_count":1}}
  6095. app.min.js?v=43.0.444:11 01:24:55 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"consumer_id":26853,"event":"session_view"}
  6096. app.min.js?v=43.0.444:11 01:24:55 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"consumer_id":26853,"event":"session_start"}
  6097. app.min.js?v=43.0.444:11 01:24:55 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_view_pause"}
  6098. app.min.js?v=43.0.444:11 01:24:55 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_pause"}
  6099. app.min.js?v=43.0.444:11 01:24:55 [WARN] [RemoteControl] The fbu timer timed out
  6100. app.min.js?v=43.0.444:11 01:24:55 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_view"}
  6101. app.min.js?v=43.0.444:11 01:24:55 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"consumer_id":26666,"event":"session_start"}
  6102. app.min.js?v=43.0.444:11 01:24:55 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"consumer_id":26853,"event":"session_view_pause"}
  6103. app.min.js?v=43.0.444:11 01:24:55 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":37156,"consumer_id":26853,"event":"session_pause"}
  6104. app.min.js?v=43.0.444:11 01:24:55 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10013,"msg_payload":{"id":10013,"session_count":1}}
  6105. app.min.js?v=43.0.444:11 01:24:58 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10107,"msg_payload":{"id":10107,"session_count":4}}
  6106. app.min.js?v=43.0.444:11 01:24:58 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10138,"msg_payload":{"id":10138,"session_count":4}}
  6107. app.min.js?v=43.0.444:11 01:24:58 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10192,"msg_payload":{"id":10192,"session_count":1}}
  6108. app.min.js?v=43.0.444:11 01:24:58 [INFO] [Default] Last interaction time: 2774
  6109. app.min.js?v=43.0.444:11 01:24:58 [WARN] [Default] Something took too long to load: 2774ms
  6110. app.min.js?v=43.0.444:11 01:24:58 [WARN] [Default] <span data-type="info" data-animation="am-fade-and-scale" data-title="LUTHER Stancil<br />lutherstancil@charter.net" data-html="true" bs-tooltip=""> <i></i>
  6111. <i></i>
  6112. 36827
  6113. </span>
  6114. app.min.js?v=43.0.444:11 01:24:58 [WARN] [RemoteControl] New state 'loaded', was 'disconnected'. Msg: noVNC ready: native WebSockets, canvas rendering
  6115. app.min.js?v=43.0.444:11 01:24:58 [WARN] [RemoteControl] New state 'connect', was 'loaded'.
  6116. app.min.js?v=43.0.444:11 01:24:58 [DEBUG] [RANG] 1456874698716:36827:49070:{8a4c38b0-df10-11e5-ab0d-03868d3f9359}- Rang.connect
  6117. app.min.js?v=43.0.444:11 01:24:58 [WARN] [RemoteControl] New state 'ProtocolVersion', was 'connect'. Msg: Starting VNC handshake
  6118. app.min.js?v=43.0.444:11 01:25:01 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10203,"msg_payload":{"id":10203,"session_count":1}}
  6119. app.min.js?v=43.0.444:11 01:25:01 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10188,"msg_payload":{"id":10188,"session_count":1}}
  6120. app.min.js?v=43.0.444:11 01:25:01 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10121,"msg_payload":{"id":10121,"session_count":1}}
  6121. app.min.js?v=43.0.444:11 01:25:01 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10136,"msg_payload":{"id":10136,"session_count":2}}
  6122. app.min.js?v=43.0.444:11 01:25:01 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10222,"msg_payload":{"id":10222,"session_count":9}}
  6123. app.min.js?v=43.0.444:11 01:25:01 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10130,"msg_payload":{"id":10130,"session_count":1}}
  6124. app.min.js?v=43.0.444:11 01:25:01 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10109,"msg_payload":{"id":10109,"session_count":5}}
  6125. app.min.js?v=43.0.444:11 01:25:01 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10189,"msg_payload":{"id":10189,"session_count":1}}
  6126. app.min.js?v=43.0.444:11 01:25:01 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10199,"msg_payload":{"id":10199,"session_count":1}}
  6127. app.min.js?v=43.0.444:11 01:25:05 [INFO] [CommandChannel] 36827:49070- command channel connected
  6128. app.min.js?v=43.0.444:11 01:25:05 [DEBUG] [ChatController] prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:36827:49070- Chat Controller initialized
  6129. app.min.js?v=43.0.444:11 01:25:05 [DEBUG] [ChatController] prod:chat:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:chatroom:36827:49070- Websocket client initalized
  6130. app.min.js?v=43.0.444:11 01:25:05 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10211,"msg_payload":{"id":10211,"session_count":6}}
  6131. app.min.js?v=43.0.444:11 01:25:05 [DEBUG] [ActivityLogService] Queuing activity {"user_id":10103,"session_id":36827,"external_id":null,"session_device_id":49070,"event":"remote_server_connected"}
  6132. app.min.js?v=43.0.444:11 01:25:05 [DEBUG] [RemoteConnectionStat] 36827:49070- State Transition connecting -> connected
  6133. app.min.js?v=43.0.444:11 01:25:05 [DEBUG] [RemoteConnectionCtl] 36827:49070- onWSOpen
  6134. app.min.js?v=43.0.444:11 01:25:05 [DEBUG] [RANG] 1456874698716:36827:49070:{8a4c38b0-df10-11e5-ab0d-03868d3f9359}- Rang send_connect
  6135. app.min.js?v=43.0.444:11 01:25:09 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10103,"msg_payload":{"id":10103,"session_count":5}}
  6136. app.min.js?v=43.0.444:11 01:25:14 [DEBUG] [RANG] 1456874698716:36827:49070:{8a4c38b0-df10-11e5-ab0d-03868d3f9359}- Connect Response Received
  6137. app.min.js?v=43.0.444:11 01:25:14 [DEBUG] [RANG] 1456874698716:36827:49070:{8a4c38b0-df10-11e5-ab0d-03868d3f9359}- Version sent
  6138. app.min.js?v=43.0.444:11 01:25:14 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10166,"msg_payload":{"id":10166,"session_count":4}}
  6139. app.min.js?v=43.0.444:11 01:25:16 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10084,"msg_payload":{"id":10084,"session_count":3}}
  6140. app.min.js?v=43.0.444:11 01:25:16 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10078,"msg_payload":{"id":10078,"session_count":6}}
  6141. app.min.js?v=43.0.444:11 01:25:17 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10125,"msg_payload":{"id":10125,"session_count":3}}
  6142. app.min.js?v=43.0.444:11 01:25:17 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10193,"msg_payload":{"id":10193,"session_count":3}}
  6143. app.min.js?v=43.0.444:11 01:25:17 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10221,"msg_payload":{"id":10221,"session_count":2}}
  6144. app.min.js?v=43.0.444:11 01:25:19 [DEBUG] [RANG] 1456874698716:36827:49070:{8a4c38b0-df10-11e5-ab0d-03868d3f9359}- Version Received: 2
  6145. app.min.js?v=43.0.444:11 01:25:19 [DEBUG] [RANG] 1456874698716:36827:49070:{8a4c38b0-df10-11e5-ab0d-03868d3f9359}- Admin Connect sent
  6146. app.min.js?v=43.0.444:11 01:25:19 [DEBUG] [AppCacheService] Received user Message prod:monitor:2ccdad8c-63ef-478f-a1ea-56b46cd2b7f6:activity {"event":"monitor_user_sessions_view","user_id":10110,"msg_payload":{"id":10110,"session_count":1}}
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