Sun, Oct-18-20 8:37 PM
Ticket #091997
Status
Priority
Department
Create Date
Open
Normal
PurpleTree Support
18-Oct-20 7:01 PM
Name
Email
Phone
Source
*censored*
*censored email*
Web
Ticket Details


Order Id:*cencored orderid*
Cannot Login


18-Oct-20 7:01 PM
*censored*
HI,
Why my account is disabled ? I cannot login
18-Oct-20 9:03 PM
Paul Smith
Can you share the domain on which you are using our extension?
18-Oct-20 10:25 PM
*censored*
Hi,
i havent use it yet in the live site.
why i cannot login into your purpletree site??
18-Oct-20 10:59 PM
Paul Smith
I think your account has been suspended due to suspicious activity. There have been a lot of enquiries
from your side since july 2018, continuously. But you have not used it anywhere. We are curious, why
have you made dozens of enquiries in that case?


Ticket #091997 printed by Joko on Sun, Oct-18-20 8:37 PM
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Sun, Oct-18-20 8:37 PM


18-Oct-20 11:11 PM
*censored*
I havent use due our business plan strategy changed and still in pouring it to make it compatible with the
current model.
I dont think downloading from our account will make it suspicious? Each business and person have
different model and strategy, you cannot define it based on your guessing.
unlock the account now
18-Oct-20 11:13 PM
*censored*
If you want limit the number of download you should mention it! Last time I checked the number of
download is unlimited! Or you limit the download based on active support subscription
18-Oct-20 11:25 PM
Paul Smith
It is not about downloads. We think your profile, i.e. association with our company, is suspicious based on
your activities.
18-Oct-20 11:28 PM
*censored*
So you will you unlock my account? Or what you expected from me? Paying the support
18-Oct-20 11:33 PM
Paul Smith
First of all, we need an explanation from your side, what was the purpose of acquiring our software. After
purchase, you have made a very large number of enquiries with our team across the time span of 2 years.
But you say that you have not used our software till now. What was your motive? We need clear
explanation.


Ticket #091997 printed by Joko on Sun, Oct-18-20 8:37 PM
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Sun, Oct-18-20 8:37 PM


18-Oct-20 11:44 PM
*censored*
As I said the business strategy is changed and I want keep my software up to date when the time is
coming to make the business live, and nothing you can do with my business and thats your concern about
my business model.
Also we have another experience with another software company they suddenly shutdown the business
and my software is not the newest.
so will you unlock or what?
18-Oct-20 11:45 PM
*censored*
As I said the business strategy is changed and I want keep my software up to date when the time is
coming to make the business live, and nothing you can do with my business and thats not your concern
about my business model.
Also we have another experience with another software company they suddenly shutdown the business
and my software is not the newest.
so will you unlock or what?
18-Oct-20 11:57 PM
Paul Smith
Unlocking is out of question. You are saying for 2 years you kept on working with our software (because
you have made enquiries continuously for 2 years). Still, we are very sure you have not installed our
software till now. And you also told the same thing. So we can see your motive is suspicious, and we have
every right to suspend suspicious accounts to protect our business. Your account will never be restored, I
am sorry about that.
19-Oct-20 12:17 AM
*censored*
So you pushing to make it live? Alright you can check the site after few hours. Then you will be happy with
that?


Ticket #091997 printed by Joko on Sun, Oct-18-20 8:37 PM
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Sun, Oct-18-20 8:37 PM


19-Oct-20 1:13 AM
Paul Smith
Kindly read our last reply. That is our final reply.
19-Oct-20 1:26 AM
*censored*
well in that case you should refund it!
19-Oct-20 1:45 AM
Paul Smith
Sorry, but that will not happen because of the reason of blacklisting your account, and reasons have
already been explained to you. If you are still not clear, kindly read all text of this ticket again.


Ticket #091997 printed by Joko on Sun, Oct-18-20 8:37 PM
Page 4