: Hi! How may I help you today?

 	Rocco : Hi Mitzela.

 	Rocco : Thank you for visiting Straight Talk Wireless.

 	Rocco : How may I assist you?

 	You : Hi, I have recently purchased a new phone as well as the BYOP kit. I'd like to re-activate my old phone number but onto my new phone. I can't activate the kit via the provided website in the kit because I don't have an account online nor can I create one due to not having a current, active phone number.

 	Rocco : I would be glad to assist you with that. Can I have the last four digits of the old phone number?

 	You : 99

 	Rocco : Thank you. Allow me one moment to pull up the information from this phone number.

 	Rocco : My system is loading the information, allow me a few minutes.

 	Rocco : Are you going to use an Airtime card or a Credit card to reactivate this phone number?

 	You : Airtime

 	Rocco : Please provide the Airtime PIN.

 	You : 150192137219430

 	Rocco : Thank you. I would like to thank you continuing service with Straight Talk. I will be adding this airtime PIN to the phone number here.

 	You : Okay but I am still needing to activate my new phone with the BYOP kit.

 	Rocco : What is the previous service provider of the new phone where you would like to transfer the phone number over?

 	You : It's a brand new phone. All I want to do is to activate the new phone that I have with the BYOP Kit that I purchased. I've already inserted the GSM sim card into the phone. I just need to activate the phone's sim and transfer my 0099 phone number onto the new phone.

 	Rocco : Okay. Thank you for that information. Let me continue with the process here, please hold on.

 	Rocco : I've added the airtime PIN to the phone number already. The service end date will be on 1/25/2016. Do you want to enroll your phone in Automatic Refill? Your phone will never get deactivated as long as you have a valid Credit card on file. You can also get $5 discount for the first three months. You can cancel the enrollment anytime with no penalty.

 	You : With all due respect, Mister Rocco, I'll have to decline that offer. I am 'simply' looking to activate my phone. Aren't you supposed to ask me for the 15-Digit Sim Card number located on the SIM KIT card of the BYOP kit.

 	Rocco : Alright. Please provide me the last 15 digits of the SIM card number?

 	You : 104 2783 4334 5387

 	Rocco : Thank you. Do you still have the old phone with you?

 	You : Yes.

 	Rocco : Okay. Upon adding the airtime card here, there were codes that were not successfully sent by the system to the old phone to completely program it. We will be manually entering these codes to the old phone first.

 	Rocco : We still need to fix this so that we could transfer the phone number to the new phone.

 	You : Okay. I understand.

 	Rocco : Please go to the "Prepaid Menu" of the old phone. Look for "Code Entry Mode".

 	You : I am there

 	Rocco : Okay. Please enter *#0 and hit "OK".

 	You : I got a "26"

 	Rocco : Thank you. Hit "OK" and go back to the "Code Entry Mode".

 	You : Go on

 	Rocco : I still need to enter this number here. The system is running slow, please hold on.

 	Rocco : My system is loading the information, allow me a few minutes.

 	Rocco : I have here the codes that you will need to enter on the code entry mode.

 	You : Ok

 	Rocco : Please these numbers, 4873124030274022797154195531 and then hit "OK".

 	You : It said Code Accepted

 	Rocco : Hit "OK" and go back to "Code Entry Mode". Enter these numbers, 0191201893254689739993487277 and hit "OK".

 	You : Code Accepted

 	Rocco : Hit "OK" again. Go back to "Code Entry Mode". I still have 24 bunch of numbers that you will need to enter on the "Code Entry Mode". I will just have to provide you this numbers and just do the same step.

 	You : Ok

 	Rocco : Please enter these numbers numbers, 10128411594924570315476544118.

 	You : Done

 	Rocco : Now enter these numbers, 2501695366795469065193802985. Please do the same step.

 	You : Done

 	Rocco : The next numbers are, 6026690940061984531324173591.

 	You : Done

 	Rocco : Next is, 4975249641643858751456916611.

 	You : Done

 	Rocco : The next one is, 8482590726933112657804656342.

 	You : Done

 	Rocco : Okay. Next is,3280957508168165120238383047.

 	You : Done

 	Rocco : The next one is, 5932559358274898036833156938.

 	You : Done

 	Rocco : Next is, 405553543178989458363582800.

 	You : Done

 	Rocco : Okay. The next one is, 23434607027501725418795313687.

 	You : Done

 	Rocco : Next one is, 0604631943293034986749956939.

 	You : Done

 	Rocco : The next code is, 7944550230223346170806251802.

 	You : Done

 	Rocco : The next one is, 6649282854392011412801917757.

 	You : Done

 	Rocco : Next one is, 00040:570962931170823524.

 	You : There's a colon in that.

 	You : Should I ignore that?

 	Rocco : Just start after the colon sign.

 	Rocco : Start from the number five.

 	You : Done

 	Rocco : Next is, 32869320662275057513374491879.

 	You : Done

 	Rocco : Next is, 177928786383019795.

 	You : Done

 	Rocco : Next one is, 009541274977190114285358719.

 	You : Done

 	Rocco : The next one is, 815764495461171943.

 	You : Done

 	Rocco : Next code is, 5172353126516662227197364694.

 	You : Done

 	Rocco : Next is, 946035547279517002.

 	You : Done

 	Rocco : Next is, 69782889702337577982489441.

 	You : Done

 	Rocco : Next is, 357867345575699920.

 	You : Done

 	Rocco : Next one is, 0866522040220465206424807407.

 	You : Done

 	Rocco : Next is, 845091879496844671.

 	You : Done

 	Rocco : Next code is, 7759445831704187121805798599.

 	You : Done

 	Rocco : Next one is, 608757254572585680.

 	You : Isn't this the 25th set of numbers now? How many more do I have to input?

 	Rocco : That would be the last bunch of numbers.

 	You : Done

 	Rocco : Okay. You may now go back to the home screen. I will be transferring this phone number now on the new phone with the SIM card.

 	Rocco : Before I proceed, I will need to validate the information on your account. Please provide to me the answer to the security question setup on your account.

 	Rocco : What is your mothers maiden name?

 	You : Rivera

 	Rocco : Thank you. The last 15 digits of the SIM card number will be added to your existing account once we transfer the phone number to the new phone.

 	You : Alright.

 	Rocco : To activate the phone number to the new phone, insert new SIM card and turn the phone on and then make a call. If the call does not connect, just wait a few minutes and then reboot the phone and try again.

 	Rocco : To enable data services, you will need to update the phone's APN data settings but updating the APN settings does not guarantee that picture messaging (MMS) will work.

 	Rocco : What is the model of the new phone?

 	Rocco : Are you still there?

 	You : It's the Asus Zenfone 2

 	Rocco : Okay.You will receive a text to update your data settings. If after 15 minutes you have not received the text or you are having problems with data, just text APN to 611611, or go to apn.straighttalk.com to update your data settings.

 	You : I already know how to set up the APN. I just finished it

 	Rocco : Okay. The ticket number for this transaction is 1127807696 and the service end date will be on 1/25/2016. Do you want to receive a confirmation via email?

 	You : Thanks for all the help. I do have one small task left. I tried creating an account online, however, it seems that my phone number is tied to an email address that is misspelled. I need to correct this

 	Rocco : Okay. Is it the same phone number?

 	You : It's currently "Dhirikna@hotmail.com" I believe and it's supposed to be "Chirikna@hotmail.com"

 	You : Yes.

 	You : Same phone number

 	Rocco : Okay. Let me review your account here.

 	Rocco : The email address is now updated.

 	Rocco : Is there anything else that I can assist you with?

 	You : No, that's all.

 	Rocco : Okay. Thank you for chatting with Straight Talk Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.