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- Customer Obsession
- 1. Tell me the story of the last time you had to apologize to someone
- 2. When you’re working with a large number of customers, its tricky to deliver excellent services to them all. How do you go about prioritizing your customers needs?
- 3. Give me a example of a time when you did not meet a client’s expectation. What happened, and how did you rectify the situation?
- Ownership
- 1. Tell me about a time when you had to leave a task unfinished
- 2. Tell me about a time when you had to work on a project with unclear expendabilities
- Invent & Simplify
- 1. Tell me about a time when you gave a simple solution to a complex problem
- 2. Tell me about a time when you invented something
- Are Right, A lot
- 1. Tell me about a time when you were wrong
- 2. Tell me about a time when you had to work with incomplete data / information
- Learn & Be Curious
- 1. Tell me about a time when you influenced change by only asking questions
- 2. Tell me about a time when you solved a problem through just superior knowledge or observation
- Hire & Develop the Best
- 1. Tell me about a time when you mentored someone
- Insist on the Highest Standards
- 1. Tell me about a time when you couldn’t meet your own expectations on a project
- 2. Tell me about a time when a team member didn’t meet your expectations on a project
- Think Big
- 1. Tell me about your proudest professional moment.
- 2. Tell me about a time when you went way beyond the scope of the project and delivered
- Bias for Action
- 1. Tell me about a time when you took a calculated risk
- 2. Tell me about a time you needed to get information from someone who wasn’t very responsive. Whatd you do?
- Frugality
- 1. Tell me about a time when you had to work with limited time or resources
- Earn Trust
- 1. What would you do if you found out that your closet friend at work was stealing
- 2. Tell me about a time when you had to tell someone a harsh truth
- Dive Deep
- 1. Give me 2 examples of when you did more than what was required in any job experience
- Have a Backbone, Disagree, and Commit
- 1. Tell me about a time when you did not accept the status quo
- 2. Tell me about a unpopular decision of yours
- 3. Tell me about a time when you had to step up and disagree with a team members approach.
- 4. If your direct manager was instructing you to do something you disagreed with, how would you handle it?
- Deliver Results
- 1. What is the most difficult situation you have ever faced in your life? How did you handle it?
- 2. Give me a example of a time when you were 75% of the way through a project, and you had to pivot strategy – how were you able to make that into a success story?
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