pcathey02

He didn't get it.

Aug 4th, 2015
36
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  1. [17:51:09] You are joining a chat with Me
  2. [17:51:12] Patrick: Thank you for chatting with Verizon Tech Coach! My name is Patrick. How may I assist you today?
  3. [17:53:12] Patrick: Customer, are you there?
  4. [17:53:49] Me: Yes
  5. [17:54:14] Me: What is threat definition 4.2.25.475
  6. [17:55:17] Patrick: I definitely understand your concern about this! A threat definition is the file that is used to define current viruses that McAffee uses to detect viruses. Think of it kind of like a dictionary for viruse detection. The numbers you see are the current version that the application has.
  7. [17:56:10] Me: What do I do
  8. [17:57:18] Patrick: It's completely safe that it says threat definition. This is just used in case we need to make sure the application is up to date. There is nothing to do since it cannot be removed unless another update comes out for the application.
  9. [17:57:45] Me: What application is it
  10. [17:59:12] Patrick: The Verizon Support and Protection application, or it is also listed as VZ Protect on some devices. The app we're currently chatting on that has anti virus built in. The anti virus is supported by McAffee, and the threat definition comes from them when the app is updated for current viruses.
  11. [18:03:44] Patrick: Customer, are you there?
  12. [18:04:07] Me: Yes
  13. [18:04:47] Patrick: Is there any other questions I may be able to answer for you tonight, or assist you with anything else?
  14. [18:05:30] Me: So there nothing I can do
  15. [18:06:43] Patrick: Unfortunately where it tells you the version of the threat definition that the application currently has, or where it says "threat definition 4.2.25.475" is programmed into the application by our developers. Unless they decide to remove it there is no way to remove where it says "threat definition 4.2.25.475".
  16. [18:08:16] Me: My message app completely changed in me just now
  17. [18:09:19] Patrick: Is this the text messaging application that your device has?
  18. [18:13:04] Patrick: Customer, are you there?
  19. [18:13:21] Me: Yes it is message+
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