We made changes to distinguish, so, please contact the seller for the international version of the intelligent monitoring.


------------------ Original ------------------
From:  "Thodoris Greasidis"<thgreasi@gmail.com>;
Date:  Thu, Mar 2, 2017 05:03 PM
…
To:  "客服邮箱1"<kefu@hhcc.io>;
Subject:  Re: Inconsistent Flower Care pairing Country Issue

Are you sure about this?
My two flower care devices have the exact same serial numbers both on their package and on the metal rods.

On Thu, Mar 2, 2017 at 11:00 AM 客服邮箱1 <kefu@hhcc.io> wrote:

    Dear user,
    Thank you for choosing our smart monitor. We have two versions, one is for domestic market and the other is for international market. It seems that you got the domestic version. Please contact the seller and ask for international version of smart monitor.


    ------------------ Original ------------------
    From:  "Thodoris Greasidis"<thgreasi@gmail.com>;
    Date:  Thu, Mar 2, 2017 01:35 PM
    To:  "客服邮箱1"<kefu@hhcc.io>;
    Subject:  Re: Inconsistent Flower Care pairing Country Issue


    I ordered both of them from GearBest.com and I want to use them in Greece. The first one works fine but the second one is not binding, giving an "Device binding failed - Device is not available in your country" error. Never went to China.

    I'm not sure what's the millet ID but here a list of all the IDs that appear on both packages:
    HHCCJCY01HHCC
    Q/CYHHC0001-2015
    CR2032
    2016DP0940
    100028
    400-8515-000
    https://goo.gl/photos/tGNWwyLGTeNXZ54j7

    My account ID is 1575061449 and I'm using app version 3.0.0 updated 1 March 2017.

    On Thu, Mar 2, 2017, 04:56 客服邮箱1 <kefu@hhcc.io> wrote:

        Hello, what is your millet ID? Where are you buy? A few?

        When is used in China you told that you are not in your country?


        ------------------ Original ------------------
        From:  "Thodoris Greasidis"<thgreasi@gmail.com>;
        Date:  Thu, Mar 2, 2017 03:20 AM
        To:  "kefu"<kefu@hhcc.io>;
        Subject:  Inconsistent Flower Care pairing Country Issue

        Dear hhcc.

        I really liked flower care device & app so I decided to order a second one, which I'm unable to pair and use atm. Even though the two devices have the exact same serial numbers, I can't pair the second one with my phone, getting a "Device binding failed - Device is not available in your country" error. I live in Greece but didn't face such an issue with my first flower care. Also, the "Push Service" status icon that shows on my nexus 5x is very frustrating, which persists even when I swipe/close the app.

        I'm attaching both a screenshot with the error and a photo of the device serials as found on the packaging.

        Waiting for a solution,
        With appreciation,
        Thodoris Greasidis




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        Thodoris Greasidis

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    Thodoris Greasidis

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Thodoris Greasidis