I was sent by gods

Name on file:
DOB on file:
SSN on file:
Phone on file:
Address on file:
ISP Account #:
Primary Account Email:
Credit Card on File:

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AT&T Info:

Tools:
SystemX - Shows IP, what account it is, lookup by address, runs credit checks, see driver license.
Clarify - Looks up account and logs into the account. Can do full social, ip, phone number, and name.
Telegence - Shows account information including last four of the ssn.
MyCSP - Opens up Torch, SystemX, etc.
Phoenix - Change phone numbers, rate plans, etc.
Torch - Text messager.
CSR Admin - Logs into MyATT account.
CTI - Transfer calls.
Agent Verification System - Verifies employee ID.
CCC Tool - Removes subscriptions.
DLC - See how long the phone has been in service.
C-Care - Checks for upgrades.

Employee ID:
First 2 Initials, first 3 of the Social, letter at the end.

Example:
Name: Rose
SSN :
UID : RD188E

Employee Logins:
Computer:
Username = UID.
Password is set by the agent. Changes every month.

Tool Portals:
Username = UID.
Password is either randomized or set by the agent. Changes every three weeks.

Computer Info:
OS is Windows 7 with an Windows classic theme.
Virus protection is McAfee.
Some connect wired and some are wireless.
WiFi names are "AT&T" followed by a number.

Online Access:
a c c e s s 1 . s b c . c o m /

m y c s p . c i n g u l a r . c o m / m y c s p p o r t a l / a p p m a n a g e r / p o r t a l / c s p ? _ n f p b = t r u e & _ p a g e L a b e l = l o g i n
a t t a t h o m e . a t t . c o m / a t h o m e _ w e b / i n d e x . j s p

s s o . s l . a t t c o m p u t e . c o m
a t t a w a r d s l i n k . c o m
a t t . c o r p o r a t e p e r k s . c o m / l o g i n

Method:
Hello my name is Rose and I'm from the AT&T Customer Support in
Danville and i cant access the clients information my
G2 (use any) cannot connect and im recieving errors. Will you please look up
the information on the client for me?

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Verizon:

Tools:
CoFee - Main tool agents use. Looks up accounts by phone number, name, etc.
CPE Manager - Looks up accounts by the IP address.
Legend - Another tool agents use to pull info off an account.

CoFee Login:

h t t p s : / / w w w 2 2 . v e r i z o n . c o m / c o f e e / c p m / l o g i n / l o g i n . a s p x

Name: Brett
Location: Redmond, WA
OSID: GFA*667

Name: Andrew
Location: New York, New York
OSID: Z479046

Method:
Hello my name is Thomas and I'm from the Verizon Customer Support in
Danville and i cant access the clients information my
Legend/Iview (use any) cannot connect and i'm recieving errors. Will you please look up
the information on the client for me?

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Comcast:

Tools:
Grandslam - Looks up by IP, SSN, phone, and more.
ASCR - Looks up account.
Einstein - Looks up account.
Every Comcast tool is within Grandslam as Grandslam is Comcast's "master tool".

Employee Name: Karl
Employee ID: k99
Employee Region: Minnesota

Comcast
Hello my name is Karl and I'm from the Comcast Customer Support in
Minnesota and i cant access the clients information my
Einstein cannot connect and im recieving errors. Will you please look up
information on the client for me?

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Time Warner / Roadrunner / Brighthouse:

Call 1800-TWCABLE. Enter in a phone number and zip in the area of the IP address. Once an agent picks up tell them a fake name, you work for TWC internet tech support, and you were having trouble looking up a customers account with AAD. Then ask them if they can transfer you to tier 3. They will transfer you then. Once you get transferred to tier 3 say your name and your work for TWC internet tech support. Tell them you were having trouble pulling up an account by IP address. Say that Unified was giving you an error not found. Tell them you don’t have DOCSIS and ask them if they can look up the account in that. They should do it, so give them the IP. Once they pull up the account ask for these things in the order listed:

-Name
-Phone
-Address
-MAC Address
-User ID
-Email
-Account Number

After this point if you ask for anything else they may get suspicious. They may give it to you, or you might have to call back. Try asking for this information on the account.
-Security measure: Last 4 of the ssn and/or the 4 digit pin code
-customer code
-full driver license

After you get that call back TWC and ask to reset your password. Say you forgot the SQA. They will ask for the security measure and customer code then they’ll reset it.

You’ll want access into the primary email and the MyServices feature.
Make sure you get both reset, but sometimes you’ll have to create the MyServices account.

Also if you want the SSID and network password go to the WiFi live chat once logged into the target’s account. The agents will ask for some information in order to verify you then they’ll ask for the modem MAC address. Give them the MAC address the employee read out to you earlier when you asked them for the MAC address on file. They should then provide you with the SSID name and password.

Resources:
Username Retrieval: h t t ps : / / u r t . r r . c o m /
Password Reset: h t t p : / / p t . r r . c o m /

Tools:
AAD - Used to pull up the account once they have the information on the customer.
Unified - Pulls up by MAC, IP, etc.
ATG Tools / DOCSIS - Basically TWC’s “master tool”. Can do just about anything.

If you’re ever asked for an employee ID just use this. It’s legitimate.

Employee Info:
Name: Darryl Estes
EID: E12145
Location: TW-Raleigh in Raleigh, NC

Regions:
Austin RDC

TW-Austin
TW-Beaumont
TW-ColumbusTX
TW-CorpusChristi
TW-DelRio
TW-Dilley
TW-EaglePass
TW-ElPaso
TW-Gonzalez
TW-KansasCity
TW-Kerrville
TW-Laredo
TW-Lincoln
TW-NorthTexas
TW-RioGrandeValley
TW-SanAntonio
TW-Texas Regional
TW-Uvalde
TW-Waco
TW-WitchitaFalls

Bright House Network RDC

TW-Bakersfield (Bright House)
TW-Birmingham
TW-Cantonment
TW-CentralFL
TW-Defuniak
TW-Detroit (Bright House)
TW-Elmore
TW-Eufaula
TW-Greenville
TW-Indianapolis (Bright House)
TW-TampaBay

Charlotte NDC RDC

NDC-Charlotte

Columbus RDC

IN-Columbus
TW-KYN
TW-Louisville
TW-MOH
TW-Milwaukee
TW-NEO
TW-NEW
TW-Regional Midwest
TW-SWOH
TW-WesternOhio

Coudersport RDC

TW-Coudersport

Herndon RDC

TW-Herndon

NYC RDC

TW-Bergen
TW-Liberty
TW-NYCity
TW-StatenIsland

Orange RDC

TW-DesertCities
TW-Hawaii
TW-LosAngeles
TW-Mountain
TW-MountainWest
TW-Northwest
TW-SanDiego
TW-Southwest

Peakview RDC

NDC-Peakview
TW-Allegeny
TW-Broomfield
TW-CentralKYOH
TW-Clarksburg
TW-Dothan
TW-MOOKKS
TW-Peakview Regional
TW-Southeast
TW-TerreHaute
TW-VoIP
TW-WesternKY

Raleigh RDC

TW-Charlotte
TW-Columbia
TW-Fayetteville
TW-Greensboro
TW-Raleigh
TW-Regional-Carolinas
TW-Wilmington

Syracuse RDC

TW-Albany
TW-Athol
TW-Berlin
TW-Binghamton
TW-Buffalo
TW-CentralNY
TW-Keene
TW-Lancaster (National division)
TW-Portland
TW-Rochester
TW-Syracuse Regional

TSG RDC

TW-TSG

This isn’t really a part of the social engineering lesson, but here are some TWC employee tools accessed online.

h t t p s : / / t o o l s . r d c - n y c . r r . c o m /
h t t p s : / / u p t i m e . rd c - k c. r r . c o m /
h t t p s : / / t o o l s . n y r o c . r r . c o m /
h t t p s : / / t o o l s . t a m pf l r d c . r r . c o m / d o c s i s/
h t t p s : / / t o o l s . o h i o r d c . r r . c o m /
h t t p s : / / d o c s i s - t o o l s . t am p a b a y . r r . c o m /
h t t p s : / / t o o l s . o h i o r d c . r r . c o m / o n o d e r a /
h t t p s : / / t e c h . i n d y . r r . c o m /
h t t p s : / / t e c h . i n s i g h t . r r . c o m /

You can find more by using the following Google dork:
h t t p s : / / w w w . g o o g l e . c o m / # q = i n u r l : t o o l s + s i t e : r r . c o m + - s i t e : t v . r r . c o m + - s i t e : j o b s . r r . c o m + - s i t e : f e a t u r e s . r r .c o m + - s i t e : g a l l e r y . r r . c o m

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Cox:

Tools:
Edgehealth - Looks up by IP and MAC.
ICOMS - Looks up account.
SL2 - Looks up account.

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Optimum Online:

Tools:
TDA - Billing tool.

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T-Mobile:

Tools:
Quickview - Looks up account.
Watson - Looks up account.

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CenturyLink:

Tools:
Ensemble - Looks up account.
JWalk - Looks up account.
INET - Logs into account.


#####################ISP Methods################################################

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Clear:
Contact:
-Phone
-Livechat:

Tool(s):
- Boss // Master tool.
- Salesforce // Billing, adding accounts and editing plans.
- Clearsky // Used for checking status and coverage of towers.
- ATAC // VoIP call support.
- Oracle ATG // Also known as 'the oracle', used for livechat.
- Lithium // Used to access tools from live chat.
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Verizon:

Phone Number: 1 (800) 837-4966

Tools:
CoFee // Main tool agents use.  Looks up accounts by phone number, name, etc.
CPE Manager // Looks up accounts by the IP address.
Legend // Another tool agents use to pull info off an account.
DTI Express // Unsure.
iView // Unsure.
iGO // Unsure.
CPE Manager // Router Tools.
Marval // Unsure.
Telegence // Unsure.
iVapp // Searching accounts // seeing if they're updated
DOCSIS // IP/MAC address 2 account.

Employee Credentials:
Employee Name: Brett
Employee Location: Redmond, WA
Employee ID: gfa*667

Name:
ID:V685810

CoFee Login:
h t t p s :/ / w w w 2 2 . v e r i z o n . c o m / c o f e e / c p m / l o g i n / l o g i n . a s p x

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Comcast:

Tier 3 Phone Number:717-202-8112

Tools:
Vision // Looks up by IP, SSN, phone, and more.
ASCR // Looks up account,Can Lookup By IP Address.
Einstein // Looks up account,Can Lookup By Full SSN
Grandslam // Can Lookup By IP Address,Can Lookup By Account Number,Can Lookup By Mac Address,Can Lookup By Phone Number.
Comtrac // IP, CSG,
DDP // Unsure

Employee Credentials:
Employee Name: Gilbert Employee
Employee ID: 100-499-892

Time Warner / Roadrunner / Brighthouse:

Phone Number:

Tools:
AAD // Used to pull up the account once they have the information on the customer.
Unified // Pulls up by MAC, IP, etc.
ATG Tools // DOCSIS - Basically TWCs master tool.  Can do just about anything.

-Name
-Phone
-Address
-MAC Address
-User ID
-Email
-Account Number
-Security Measure
-Customer Code
-Full Driver License

Employee Info:
Employee Name: Darryl Estes
Employee EID: E12145
Employee Location: TW-Raleigh in Raleigh, NC

Resources:
Username Retrieval: h t t p s : / / u r t . r r . c o m /
Password Reset: h t t p : / / p t . r r . c o m /

   h t t p s : / / t o o l s . r d c - n y c . r r . c o m /
   h t t p s : / / u p t i m e . r d c - k c . r r . c o m /
   h t t p s : / / t o o l s . n y r o c . r r . c o m /
   h t t p s : / / t o o l s . t a m p f l r d c . r r . c o m / d o c s i s /
   h t t p s : / / t o o l s . o h i o r d c . r  r . c o m /
   h t t p s : / / d o c s i s - t o o l s . t a m p a b a y . r r . c o m /
   h t t p s : / / t o o l s . o h i o r d c  .r r . c o m / o n o d e r a  /
   h t t p s : / / t e c h  .  i n d y . r r . c o m /
   h t t p s : / / t e c h . i n s i g h t . r r . c o m /

Regions:
 Austin RDC

    TW-Austin
    TW-Beaumont
    TW-ColumbusTX
    TW-CorpusChristi
    TW-DelRio
    TW-Dilley
    TW-EaglePass
    TW-ElPaso
    TW-Gonzalez
    TW-KansasCity
    TW-Kerrville
    TW-Laredo
    TW-Lincoln
    TW-NorthTexas
    TW-RioGrandeValley
    TW-SanAntonio
    TW-Texas Regional
    TW-Uvalde
    TW-Waco
    TW-WitchitaFalls

Bright House Network RDC

    TW-Bakersfield (Bright House)
    TW-Birmingham
    TW-Cantonment
    TW-CentralFL
    TW-Defuniak
    TW-Detroit (Bright House)
    TW-Elmore
    TW-Eufaula
    TW-Greenville
    TW-Indianapolis (Bright House)
    TW-TampaBay

Charlotte NDC RDC

    NDC-Charlotte

Columbus RDC

    IN-Columbus
    TW-KYN
    TW-Louisville
    TW-MOH
    TW-Milwaukee
    TW-NEO
    TW-NEW
    TW-Regional Midwest
    TW-SWOH
    TW-WesternOhio

Coudersport RDC

    TW-Coudersport

Herndon RDC

    TW-Herndon

NYC RDC

    TW-Bergen
    TW-Liberty
    TW-NYCity
    TW-StatenIsland

Orange RDC

    TW-DesertCities
    TW-Hawaii
    TW-LosAngeles
    TW-Mountain
    TW-MountainWest
    TW-Northwest
    TW-SanDiego
    TW-Southwest

Peakview RDC

    NDC-Peakview
    TW-Allegeny
    TW-Broomfield
    TW-CentralKYOH
    TW-Clarksburg
    TW-Dothan
    TW-MOOKKS
    TW-Peakview Regional
    TW-Southeast
    TW-TerreHaute
    TW-VoIP
    TW-WesternKY

Raleigh RDC

    TW-Charlotte
    TW-Columbia
    TW-Fayetteville
    TW-Greensboro
    TW-Raleigh
    TW-Regional-Carolinas
    TW-Wilmington

Syracuse RDC

    TW-Albany
    TW-Athol
    TW-Berlin
    TW-Binghamton
    TW-Buffalo
    TW-CentralNY
    TW-Keene
    TW-Lancaster (National division)
    TW-Portland
    TW-Rochester
    TW-Syracuse Regional

TSG RDC

    TW-TSG

Online (Tools)
  h t t p s : / / t o o l s . r d c - n y c . r r . c o m /
  h t t p s : / / u p t i m e . r d c - k c . r r . c o m /
  h t t p s : / / t o o l s . n y r o c . r r . c o m /
  h t t p s : / / t o o l s . t a m p f l r d c . r r . c o m / d o c s i s /
  h t t p s : / /  t o o l s . o h i o r d c . r r . c o m /
  h t t p s :  // d o c s i s - t o o l s . t a m p a b a y . r r . c o m /
  h t t p s  :  / / t o o l s . o h i o r d c . r r . c o m / o n o d e r a /
  h t t p s : / / t e c h . i n d y . r r . c o m /
  h t t p s : / / t e c h . i n s i g h t . r r . c o m /

Cox:

Phone Number: 1 (800) 229-6542

Tools:
Edgehealth // to Docsis CPE Box (Located under Social Security) // Looks up by IP and MAC.
ICOMS // Looks up account.
SL2 // Looks up account.
iNav // Unsure.
Remedy // Unsure.
Quikway // Unsure.
Tivia //Unsure.
Sigma // Unsure.
Cacti // Unsure.
MRTG // Unsure.
ART // Unsure.

Admin Panel:
   h t t p s : / / e x t r a n e t . c o x . c o m
   h t t p s : / / i n s i t e . e x t r a n e t . c o x e n t e r p r i s e s . c o m / d a n  a - n a / a u t h / u r l _ 0 / w e l c o m e . c g i
Employee Chat:
   h t t p s : / / c h a t 2 . c o x . c o m / C O N A V / S Y S A D M /
   h t t p s : / / c h a t 2 . c o x . c o m / C O N A V / O R G A D M  /

Optimum Online:

Tools:
TDA // Billing tool.
Trio // Looks up by IP and MAC (Tier 2 only)
Boost // Looks up by IP and MAC (Tier 2 only)
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Telus / Koodo:

Tool(s):
- Synapsis // IP/MAC address 2 account.
- Smart Desktop // Any other lookups.

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T-Mobile:

Tools:
Tool(s):
- Quickview // Allows you to look up an account by basic info, not sure about changing it.
- Remedy
- Watson
- Samson // Main account management system for live-chat, not sure about call agents.
- NCI
- T-Community
- IHLR
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TalkTalk:

Tool(s):
- Subportal // Used to lookup a customer's account.
- PortalPay // Billing tool.
- Retention // Used to terminate a customer.

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Dish TV:

Tool(s):
- Legacy

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SuddenLink:

Phone Number:+1 888-822-5151

Tools:

ICOMS // Looks up IP
Maestro // Locate's Account's

Employee Name:Crystal
Employee ID:5660

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Wide Open West/WOW:

Tool(s):
- ICOMS // Looks up by basic info such as account number, name, address, etc.
- M.U.S.T // Looks up by MAC address(es) and serial number(s).
- Elopa // Looks up by basic info or IP address. Tier 3 only.
- Tier One

Employee Name:Ronald
Employee ID:Rn903

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CenturyLink:

Tools:

Ensemble // Looks up account.

Frontier:

JWalk // Looks up account.
INET // Logs into account.

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Wind Mobile:

Tool(s):

- SingleUser

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Paypal:

Tools:
Compass //
Admin //

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Fido / Micro-Cell:

Tools:
ICM // Looks up the account information
Citrix // log into the account

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Frontier:

Tools: JWalk/iNet

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Blue Ridge:

Tools:
iComs

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Cogent:

Tools:
SSRS // Unsure.
Remedy Ticketing System // Unsure.

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Sky Broadband:
Tools:

- Lama // Unsure.
- SPM (Superman) // IP Lookups
- Iris // Unsure.
- Chordiant // IP 2 account.
- Pencils // Billing lookups.

Employee Name: Ralph
Employee ID: 5rp81
Department: Live Chat

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ECB:

Contact:
- Phone #: +1 (423) 648-1372

Tool(s):
- Omnia
- iCall
- Cad
- Toolbox
- Element

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Eastlink:

Tool(s):
- Address Finder // Looks up by address.

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Fido / Micro-Cell:

Tool(s):
- ICM // Looks up account.
- Citrix // Logs into account.

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Optimum Online:

Tool(s):
- TDA // Billing tool.
- Optix // Logs into account and can look up by IP/MAC addresses. Tier 2 only.
- KDB
- Lite
- Trio
- Remedy
- I.D.A
- DDP
- ClearTRAN // Payment system.
- Boost
- Cable Data // Supervisors only/IP lookups

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PenTeleData:

Tool(s):
- S.M.A.R.T.

Employee ID(s):

Name: Joann
CFR: CSR2 (Employee ID)
Position: Supervisor 2 PenTeleData, Corporate Office

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Yahoo:
Contact:
- Phone:
- Livechat:

Tool(s):
AMD/STAR // Unsure.


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Windstream:

Contact:
- Phone: +1 (866) 445-6873
- Livechat: h t t p : / / w w w . w i n d s t r e a m . c o m / S u p p o r t /

Tool(s):
- Datacannon // Master tool.

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Bell:

Tools:

Maxplus // Unsure
CSM // 1 Bill
Singleview // IP Lookups

Employee Name: Vipin
Employee ID: 604084

Employee Name: Shamari
Employee ID: EY17429

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Shaw:

Tools:

JWalk/iNet // Unsure.

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Rogers
ID: Name:Susan from tech support  ID:918958
Tools:
ICM/STI // Unsure.

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Sprint:

Phone Number: 1 (866) 866-7509

Tools:

CCIS // Unsure
DB2 // Unsure
MQ // Unsure
ADABASE // Unsure
REXX // Unsure
VSAM // Unsure

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Netflix:

Phone Number: 1 (866) 579-7172

Tools:

Obiwan // Master Tool

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Charter:

Phone Number: 1 (888) 438-2427

Tools:

Sigma // Can Lookup By IP Address.
IRIS //

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Telstra:

Tools:

Email / Name - MIPS

Employee Name: Maria Christina
Employee ID: D676938
Department: Online chat

h t t p s : / / s e r v i c e . t e l s t r a . c o m . a u / g e n e r a l / b i g p o n d - c o n  t a c t - u s
h t t p : / / g o . b i g p o n d . c o m / h e l p / c o n t ac t _   u s / b i g p o n d _ t e c h n i c a l _ s u p p  o r t / i n  d e x . j s p
t h e t e l s t r a t e a m @ o n l i n e . t e l s t r a . c o m

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AOL:

Phone Number:

Tools:

Gandalf // Unsure.

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