Overview
e’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.



It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?



SmileDirectClub is seeking a Vice President, Global IT Infrastructure to join our team. You will be a part of setting a culture of creativity, innovation and excellence in all areas of technology. Your role, as a key IT leader, is to provide strategic direction and leadership to all areas of Enterprise IT Infrastructure and Operations while ensuring business continuity and delivering a scalable, high performing and highly reliable infrastructure. These areas include data center(s), networks, telecommunications, security, server and storage architecture, disaster recovery implementation, production systems and Operations Center/Service Desk.

Responsibilities
Responsibilities:

Overall leadership, direction, development, and allocation of resources of the Infrastructure, Security, Operations, Network, and Operations Center/Service Desk teams.
Develops multi-year strategic, architectural, and operational plans to achieve business goals, provide agile and scalable solutions, and manage teams to ensure progress toward goals.
Define and implement global infrastructure strategy to meet rapidly expanding international needs.
Participate in the formulation of the company’s enterprise architecture and business systems’ plans serving as the Infrastructure subject matter expert; assessing cost and feasibility and ensuring the plan is aligned with and supports the strategic goals of Weber.
Overall leadership and direction to establish and manage proactive performance management strategy encompassing capacity planning, enterprise monitoring, effective change management, analysis for root cause identification, and timely issue resolution.
Performs research, stays up-to-date, and makes recommendations regarding new technologies, industry trends, infrastructure best practices, tools and techniques (virtual, cloud computing, strategic sourcing etc.) that would drive business value.
Overall leadership, direction, and project management to ensure cost-effective design, development, engineering, integration, implementation, testing, and maintenance of new computing architecture systems in support of business objectives and requirements.
Identify, define, measure, and improve key IT operational processes using ITIL and other appropriate best practice benchmarks to improve operational and service delivery effectiveness and efficiency.
Negotiate IT related contracts to ensure cost-effective agreements are achieved, SDC's interests are protected and business value is added. Collaborate with other organizational personnel as needed.
Establish strategic relationships with key vendors to drive business value, streamline processes, improve service delivery, and reduce costs.
Work in a fast-paced environment with the ability to adapt and change priorities as the business needs change.
Drive culture of continuous improvement to improve quality, efficiencies, and standards across our IT infrastructure & services.
Work with IT security to set standards, operational processes, and policies.
Qualifications
It will really make us smile if you have…

Proven senior IT management experience (10 - 15 years) in a company with a customer-centric, marketing driven computing platform and B2B and B2C model.
Demonstrated competence in operational leadership with strong abilities in relationship management and prioritizing initiatives / opportunities based on investments and financial returns.
Experience in assessing new opportunities and performing necessary due-diligence around technical, operational, and financial impacts.
Experience includes 5+ years in a 24/7 production, high consumer-traffic web environment, including web hosting, voice and data networks, security and information protection, and with load balancing implementations and high-availability networks.
Demonstrated deep understanding and experience of technology across platforms and vendors; providing viable options for end-to-end integrated infrastructure solutions including 3rd party products/services.
Demonstrated experience in driving and executing strategic solutions, outlining roadmaps while managing the tactical pieces of business; proven ability to demonstrate attention to detail as needed to drive progress.
Demonstrated ability and strong knowledge of PCI, PII, SOX and other regulatory compliance issues in Infrastructure as well as best practices in Security applications.
Proven experience in strong project management, change management, and analytical skills with a process-oriented approach.
Demonstrated ability and proven record of success leading & mentoring teams and managing a secure, reliable, and stable IT Infrastructure with distributed computing platforms, large
Benefits of joining the club:

Medical, Dental and Vision Insurance
401K with match
PTO
Aligner and Whitening Benefit
Collaborative work environment and positive culture
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn’t otherwise afford orthodontic treatment to get a better smile.