James Louis
11:23 pm
Hello rowan. How may I help you?
rowan
Hello
Right so there is a major issue with mint2
so basicly cpanel.mint2.noc401.com and webmail.mint2.noc401.com and stuff dont work meaning let say you login to my cpanel and select to go to another one of my clients sites under current user it does not work
James Louis
let me check
rowan
Thanks
James Louis
can you elaborate your query please /
rowan
Ya sure
So basicly if you try to go to webmail.mint2.noc401.com or cpanel.mint2.noc401.com etc it does not work and in the cpanel it is bassed of that directory so if you login to mobservers.com/cpanel and under current user on the left in the cpanel if you swich user it does not work also if you go to login to a webmail account through the cpanel it also does not work
James Louis
seems mobservers.com is not resolving to our server to check the issue
can you provide a working domain name
rowan
What do you mean?
James Louis
may I know your main domain name please
rowan
mobservers.com
James Louis
it is not resolving properly
rowan
What?
In what way?
https://my.skynethos…on=productdetails&id=17781
James Louis
kindly holdon
rowan
Okkie DOkie
James Louis
let me have a closer look, seems you are using cloudflare nameservers
rowan
Yes I am
https://web-capture.…l=https%3A%2F%2Fmobservers.com
IS it not loading or somthing?
Whats the issue?
James Louis
it is loading fine from our end, but as you are using cloudflare nameservers we cant telnet the domain
rowan
You cant what?
James Louis
also http://cpanel.mobservers.com/ and http://webmail.mobservers.com/ are loading fine
rowan
YEs i know they are
Look login to my cpanel
username: DevilMC
Password: Ps193300?
https://mobservers.com/cpanel
And then under the general information tab chnage the current user and see what happens
James Louis
can you recheck the logins, it is not working from my end
rowan
sorry try all lower case on the username
James Louis
switching cpanel is working from my end
rowan
Its not for me
When i select another site it takes me too https://cpanel.mint2…d4300dad9e9b7a90307a82fd6fe3fc wich gives me This site can’t be reached

cpanel.mint2.noc401.com’s server DNS address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
James Louis
let me know your local IP obtained from wimi.com
rowan
2a02:c7d:1d1a:1d00:89fc:a221:df1a:96
Im at my parents house right now but i get the same error at my house too
James Louis
we need to recheck the issue in detail
rowan
Well why does it work for you but not me?
James Louis
we cant see any issues with your local IP
can you open a ticket regarding this
rowan
What do you want me to say
James Louis
you may say the same thing that you told here
rowan
Ok
Ill just copy and paste this chat
 Read
James Louis
you can copy this session only:

"So basicly if you try to go to webmail.mint2.noc401.com or cpanel.mint2.noc401.com etc it does not work and in the cpanel it is bassed of that directory so if you login to mobservers.com/cpanel and under current user on the left in the cpanel if you swich user it does not work also if you go to login to a webmail account through the cpanel it also does not work"