Open Letter

------------------------------------------------------An Open Letter to Smuckers-------------------------------------------------------

An open letter to Smucker’s
Having read the 2016 corporate responsibility report, my impression is currently that the J.M. Smucker company is  "... sourcing 10 percent of coffee from certified sources, including coffee from farms that are UTZ Certified, Rainforest Alliance Certified™, and Fair Trade Certified™."

In response to this statement I must ask a few questions.
- Does this mean that ONLY 10% of coffee purchased across J.M Smucker brands is certified in some way?
- Is that "10%" UTZ, RFA, OR Fair-Trade certified, or is it certified by all three.
- Is Cafe Bustelo brand coffee itself ethically or environmentally certified in any way
- Where are the beans for Cafe Bustelo brand coffee sourced from?
- Are any hard guidelines and standards regarding labor standards or environmental sustainability set forth by the "Master Agreement and Operating Guidelines" given to suppliers.
Thank you for your time.

Sent August 2nd, 2017 via the contact form located at the following link: http://www.cafebustelo.com/en/contact-us

----------------------------------------------------------------reply 1----------------------------------------------------------------
Dear [REAL NAME],

Thanks for contacting us at Café Bustelo®, as we greatly appreciate your interest in our Company and products.

We wanted to let you know that our team is currently looking into your inquiry. We sincerely appreciate your patience, and will contact you as soon as we can.

Sincerely,

[REAL NAME]
Consumer Relations Representative

Ref # 12248436

----------------------------------------------------------------reply 2----------------------------------------------------------------
Dear [REAL NAME],

Thank you for contacting The J.M. Smucker Company regarding Café Bustelo® coffee. For more than 115 years, The J.M. Smucker Company has been committed to providing the highest quality products to our consumers.

Our coffee beans are sourced from reputable suppliers in more than 20 countries around the world. From there, Café Bustelo® coffee beans are roasted, ground and packaged at facilities in the United States. Through these processes, we are able to ensure that you will continually experience the full flavor you have come to expect from Insert Brand® coffee.

Smucker is committed to purchasing green coffee in a responsible manner, and we have extensive internal processes and controls to help us keep this commitment. In 2012, we committed to purchase 10 percent of our total retail coffee from certified green coffee sources by 2016. We are pleased to report that we have met this goal and are sourcing 10 percent of coffee from certified sources, including coffee from farms that are UTZ Certified, Rainforest Alliance Certified™, and Fair Trade Certified™. For more information regarding our green coffee sustainability strategy, please visit corporateresponsibility.jmsmucker.com/sourcing/.

If you have any additional questions, feel free to visit us at cafebustelo.com or give us a call at 800-990-9039.

Sincerely,

[REAL NAME]
Consumer Relations Representative

Ref # 12248436