Hello. Read
Jose #W1Z8
 at 21:18, Nov 12:
Hi Caleb, are we still having issues with your internet?

Caleb Scott
 at 21:19, Nov 12:
Yes...yes I am. Really, yesterday was fine, but aside from that... It's been so horrid the last several days. Read

Caleb Scott
 at 21:19, Nov 12:
I assume you've read my file given what you said. Thank you. We've been plagued with...just so many issues the last half-year or so. Read

Caleb Scott
 at 21:20, Nov 12:
There was recently a big issue in my area starting 5-ish days ago and I was told it got fixed, but...I don't think it was fixed properly. Either that or a new issue sprung up right afterward. Read

Jose #W1Z8
 at 21:21, Nov 12:
I have, all the previous convo, chat are here. I am thinking what can be done to have a permanent solution on your case. Let me pull up your account first, and see what has been done before

Caleb Scott
 at 21:21, Nov 12:
Okay, thank you so much for being so thorough. I've already tried all the usual stuff today to try to fix matters; sort of used to trying the normal local fixes at this point. Read

Caleb Scott
 at 21:22, Nov 12:
Actually, I tried disconnecting the net tonight and it struggled to come back for a good 20 minutes or so. We were in the middle of calling you guys when it finally came back. So...yeah, things just don't seem right. Read

Jose #W1Z8
 at 21:26, Nov 12:
There's still a running Ticket open in this area Caleb Incident # 634824. I believe this is not isolated in your particular address, but in this whole node / neighborhood

Caleb Scott
 at 21:27, Nov 12:
That definitely doesn't surprise me. Is it the same ticket/issue that was up on the outages site a couple days ago, or is this a new one? Read

Caleb Scott
 at 21:28, Nov 12:
Oh, wait, yeah. That's the ticket I asked to be made two days ago. Read

Caleb Scott
 at 21:28, Nov 12:
To be quite blunt, the last person I spoke to two days ago did one local test, saw no issues, and clearly didn't particularly believe me when I said the problems were persisting. I felt pretty unhelped that evening. Read

Caleb Scott
 at 21:30, Nov 12:
The issues are weird and intermittent. But heavily impactful when a constant stream of data is being processed. I'm a streamer, so I can easily see the issues. Even lowering my stream quality to very poor levels isn't preventing the frame drops I see. Read

Jose #W1Z8
 at 21:30, Nov 12:
You're right, there was a previous maintenance happened in this area, but things seems to be re-occurring, reason why this ticket has been re-opened

Caleb Scott
 at 21:31, Nov 12:
That is good. Was it just re-opened now with you or had it been open before this? Read

Jose #W1Z8
 at 21:32, Nov 12:
I do see here, that currently this ticket is begin check by our Network Team. At this point, we don;t have any idea yet how long this ticket would take, but surely you could save this and bring this up right away to any agent, for some update.

Caleb Scott
 at 21:33, Nov 12:
I see. Thank you for that. I'll save the number for sure. Read

Caleb Scott
 at 21:35, Nov 12:
Also: When the maintenance guy we had visit a month ago left, we were told we were on a priority service list since we kept having problems. We were told we would be able to have expedited service if we experienced further issues. (I think this was partly done because we had to wait something like 2 weeks for the guy to come out to us in the first place.) Do we still have that priority support active? It would be nice to have it utilized if at all possible in this situation. Read

Jose #W1Z8
 at 21:36, Nov 12:
I would advise to give us some time here, proper people are already on this, and we are trying our best to have a permanent solution for this issue, as we would want to keep your business with us Caleb. Thanks for the patience, and really sorry for all the troubles

Caleb Scott
 at 21:39, Nov 12:
Honestly, I appreciate that. ...Even though I'm on a contract with you guys, I have been thinking about just eating the cancellation penalty and cancelling service. I don't mean to sound threatening saying this, but... Well. It's been tiring, not being able to go a couple months without some sort of trouble. Read

Caleb Scott
 at 21:39, Nov 12:
You guys have been mostly really nice to talk to though, and I know nobody is out to get me. I just wish I knew why I am having all this bad luck, haha. Read

Caleb Scott
 at 21:40, Nov 12:
I'd like to stay on though, honestly. Read

Caleb Scott
 at 21:41, Nov 12:
I've been told I should upgrade to a business package since I am a streamer for reliability's sake, and I was thinking about it, but these interruptions actually hurt my income (streaming is my main income) which makes it harder to save for the extra cost I'd need to do. Read

Caleb Scott
 at 21:42, Nov 12:
It's hard to make a decision sometimes. I appreciate you guys helping me out though. Read

Jose #W1Z8
 at 21:45, Nov 12:
I am with you. In a perfect world, once you hooked up the modem, connect to the wifi it should work seamlessly, like we are in a library or so. But due to some factors like noises or outside our control, things like this happen. But we are trying, and we would keep on trying, until we get into the bottom of this

Caleb Scott
 at 21:45, Nov 12:
That's all you can do, right? Just keep on trying. Read

Caleb Scott
 at 21:46, Nov 12:
Thanks. :) I guess that's what we'll have to do. Read

Caleb Scott
 at 21:47, Nov 12:
So I'm guessing right now it's just the investigation phase, right? Trying to figure out the underlying cause. Read

Caleb Scott
 at 21:48, Nov 12:
I'll probably just check in daily here with the incident number to see if there's any news. Would that be a bother you think? Read

Jose #W1Z8
 at 21:48, Nov 12:
We have this ticket for our reference, please bring this up, let say in the next 48hours to check for some update. Our network is already monitoring this, thanks again

Caleb Scott
 at 21:48, Nov 12:
Thank you Jose. Sounds like a plan. Read

Jose #W1Z8
 at 21:48, Nov 12:
Have a good one Caleb, cheers!

Caleb Scott
 at 21:48, Nov 12:
Have a good evening~