client.on('message', message => {
    if(message.content.startsWith(prefix + 'new')) {
        let args = message.content.split(' ').slice(1).join(' ');
        let support = message.guild.roles.find("name","Support Team");
        let ticketsStation = message.guild.channels.find("name", "TICKETS");
        if(!args) {
            return message.channel.send('Please type a subject for the ticket.');
        };
                if(!support) {
                    return message.channel.send('**Please make sure that `Support Team` role exists and it\'s not duplicated.**');
                };
            if(!ticketsStation) {
                message.guild.createChannel("TICKETS", "category");
            };
                message.guild.createChannel(`ticket-${message.author.username}`, "text").then(ticket => {
                    message.delete()
                        message.channel.send(`Your ticket has been created. [ ${ticket} ]`);
                    ticket.setParent(ticketsStation);
                    ticketsStation.setPosition(1);
                        ticket.overwritePermissions(message.guild.id, {
                            SEND_MESSAGES: false,
                            READ_MESSAGES: false
                        });
                            ticket.overwritePermissions(support.id, {
                                SEND_MESSAGES: true,
                                READ_MESSAGES: true
                            });
                                ticket.overwritePermissions(message.author.id, {
                                    SEND_MESSAGES: true,
                                    READ_MESSAGES: true
                                });
                    let embed = new Discord.RichEmbed()
                                .setTitle('**New Ticket.**')
                                .setColor("RANDOM")
                                .setThumbnail(`${message.author.avatarURL}`)
                                .addField('Subject', args)
                                .addField('Author', message.author)
                                .addField('Channel', `<#${message.channel.id}>`);

                                ticket.sendEmbed(embed);
                }) .catch();
    }
    if(message.content.startsWith(prefix + 'close')) {
            if(!message.member.hasPermission("ADMINISTRATOR")) return;
        if(!message.channel.name.startsWith("ticket")) {
            return;
        };
                let embed = new Discord.RichEmbed()
                    .setAuthor("Do you really want to close this ticket? Repeat the command to make sure. You have 20 seconds.")
                    .setColor("RANDOM");
                    message.channel.sendEmbed(embed) .then(codes => {


                        const filter = msg => msg.content.startsWith(prefix + 'close');
                        message.channel.awaitMessages(response => response.content === prefix + 'close', {
                            max: 1,
                            time: 20000,
                            errors: ['time']
                        })
                        .then((collect) => {
                            message.channel.delete();
                        }) .catch(() => {
                            codes.delete()
                                .then(message.channel.send('**Operation has been cancelled.**')) .then((c) => {
                                    c.delete(4000);
                                })


                        })


                    })



    }
});