def makeSoapCall(self, action, service='incident.do?WSDL', session_id=None, **kwargs):
        url = self.url + '/' + service
        log.debug('Posting to URL: %s', url)

        logging.getLogger('suds.client').setLevel(logging.DEBUG)
        # 1. Connect to the base SOAP_PATH
        client = Client(url, username=self.soapUsername,
                             password=self.soapPassword)
        try:
            method = getattr(client.service, action, None)
            if method:
                response = method(**kwargs)
            else:
                log.error("Unable to bind SOAP method %s for service %s",
                          action, service)
                raise ServiceNowConnectionFailure
        except Exception, e:
            log.error("SOAP Error! %s", e)
            raise ServiceNowConnectionFailure

        log.debug("Received SOAP response: %s\n%s", url, response)
        return response