Hi,

Thank you for your valuable time over the call.

We are sorry for the trouble caused.

I am Raghavendra, writing from Escalations team of Flipkart, I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.

I request you to reply on this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.

We appreciate your support and understanding in this regard.

Regards,
d.raghavendra d
Flipkart Customer Support
Auto-Response ( 2018-07-10 14:50:06 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query ( 2018-07-10 14:49:55 )
Hello MI support / Flipkart support,

*Flipkart OrderID: OD112736835062665000*


I've orders two same mobile phone Redmi 5A on same date from different
account but there is one mobile was white display and second mobile was
yellow display.
flipkart / MI does not mentioned two types of display variant on mobile
phones. I'm satisfied with white display but not satisfied yellow display
mobile.
Flipkart is scheduling technical visit but the technical executive doesnot
find any fault in phone and he closed the request. so seller is not
approving the return/refund.
I dont want this issue to be in loop, i need exact solution for my query.
who is responsible for this ? MI or flipkart or seller (truenet commerece).

According to standardisation of your product if you have two variant
display phone for MI 5A you should clearly mention in product description
as it was not mentioned in product description or product box, I request
you to provide the white display phone anyhow or refund my money.

Please take this into high priority as I am following up from since 1 week.
also why their is so much complicated and lengthy return process for this
mobile phone.

Flipkart is not providing good service to customer.

There is standardised violation from flipkart and MI. I want white display
mobile phone or revert back my payment.

Please reply asap.

Thanks,
Yogesh
Cell : 9638981722 || 9510550720