You are now connected to John from Amazon.com
Me: Basically im being ddosed and my internet goes out every hour ish for 5 mins and i got disconnected from a rep about to send $20 promo code to my email after verifying me and my issue now when i try and ask to be transfered back to her from accidentally disconnecting due to ddos this is what i get from your reps: http://pastebin.com/raw.php?i=gPLqn660
John: Hello, my name is John. I'm here to help you today.
Me: Hello john
Can you please be the nice one and sort this issue
Please dont be a bitch like Michelle
She literally cut me off
look at the pastebin link
she just disconnected rudely
John: I'm sorry to bear about that. In order to access your account, I need to verify some information. Can you please confirm the complete name, e-mail address, and billing address on your account?
Me: Well I dont have an account my brother does
would dat one be fine?
John: Yes, please.
Me: ok
John: Please let me know the email address to which the kindle device is registered.
Me: brianthomas22@gmail.com
It should be that one
But apparently Michelle couldnt verify it so i really dont know
Like why do I have to verify this crap AGAIN after the good first rep I went to did it all fine
this is just stupid
im getting really mad
my kindle has like 2% battery and its needed soon
John: I'm sorry, I checked and see that there is no Amazon account registered to this email address "brianthomas22@gmail.com".
Me: Really?
John: Can you please double check and let me know the correct account email address.
Me: Damn my bros away so i dont know what email he uses
I really dont know it
hmm
try
John: Can you please, let me know the serial number of the device?
Me: brianthomas11@gmail.com
yes
D01E COA1 2021 OC2F
The first rep verified fine with just my serial number so...
Hello?
god damn it out of charge
John: Yes, I'm checking this for you.
Me: ok
John: I checked and see that kindle serial number, you've provided is associated to a different Amazon account, which end with "@hotmail.com".
Do you've access to that account?
Me: I have no idea tbh
Its my brothers kindle so i have no idea
he does have a hotmail but idk what it is
he has tons of emails
Can u not just put me back onto my original rep the one before Michelle she verified it fine for me
John: I'm sorry, we can only issue the credit to the account, where the device is registered.
Me: Well the persone before michelle could issue to my email just fine
This is so fucking annoying
I just want my damn charger im entitled to
the one u sent me with the kindle is broken ffs
This is stupid and I should be entitled to a fixed one!
John: I'm apologize for the inconvenience. However, we are not authorized to issue credits to an account, on which the kindle is not registered.
If you could provide the email address to which the kindle is registered, I'll apply the credit to that account.
I hope you understand our limitations.
Me: But i have no idea what it is
Can u not just gimme the promo code so I can buy a new charger god damn it
John: In this case, please ask his email address and contact us, so that we can help you purchasing the charger.
Me: Ok i would but he wont be back for a week
hes gone to his sons wedding
John: I really want to help you however we need to verify the account where the Kindle is registered before we can issue a credit for powerfast.
Me: Well like how am i meant to show you the code if i dont own the kindle
isnt that verification...
go try and google the code
its not like i found it online
John: I'm sorry without the verifying the account, we are not allowed to issue the credit, Sean.
Me: Omg this is seriously annoying why cant u transfer me back to my first rep
John: I'm sorry, we are unable to view your previous conversation.
Me: yh because the ddos changed my ip
John: At this point, I'll connect the call to our phone specialist.
Who has more access to your account.
Could you please, let me know your phone number?
Me: THe reason im on the chat is so i dont use my phone ...
Why are we taking this to phone?
John: I'm sorry, as we are unable to view your previous conversation, our phone specialist will be able to locate it from their end, as they have more access to your accounts.
Me: I wasnt logged in that time either so i dont think it will help :(
John: I see. In this case, please contact us with the account email address, so that we can issue the credit to that account.
Me: Omg this is stupid but fine ill wait 7 days just to get a charger for this shit kindle that took 2 weeks itself to come thank yu terrible support :)
John: I'm sorry for the inconvenience. I'll be sure to document everything we've discussed on your account for future reference so you won't have to repeat yourself. Please ask whoever gets connected to review the previous conversation on your account.
Is there anything else I can do for you now?
Me: Yh you can
Shove a dildo up your ass
Have a nice day ;)