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Arthur J. joined the chat
Arthur J. is here to help you

Hi Nicholas Ng, my name is Arthur J. and I'm your Experience Specialist for today. Do give me a moment, I'm looking into this now.

Trying to pay for new booking. Confirmation code never arrives

I haven't even tell you anything just now what are you looking into?

Hello, customer take more than 2 minutes to reply they get disconnected, so how long are you going to take to reply??
Arthur J. is here to help you

Do you mind staying online for 3 to 4 minutes while I look into this?

..

but your other customer service agent say if no reply for 2 minutes will disconnect

who is lying?
Arthur J. is here to help you

I'm sorry to hear that, please do give me a chance to check into this and check your previous conversation so that you will no need to repeat your self.

will start timestamping my msgs 2311

also previous agent say they do not have access to chat logs. so again WHO IS LYING?

23:11:43
Arthur J. is here to help you

Thank you for patiently waiting, first and foremost, I apologize for what you experience on your previous chat session, upon checking here the booking is already confirmed and ready to use on your participation date.

23:14:00

OK Arthur you are not paying attention.

This is for a NEW BOOKING.

Look here, okay?

Do you understand what is going on? Yes/No reply only. 23:14:40
Arthur J. is here to help you

May I confirm if the booking that you are trying to book is from Klook?

23:17:00

YES OBVIOUSLY

LOOK. AT. THE. SCREENSHOT.

Last time: Do you understand what is going on? YES/NO

If no, please pass this chat to a supervisor or manager. I am done wasting my time with you people.

23:18:25
Arthur J. is here to help you

May I ask the booking number that you are referring please so that we can check it further.

Are you serious?????????

I cannot even pay to confirm the booking, how do I have a booking number?!

TRANSFER TO A MANAGER NOW. It is blatantly obvious you do not possess even a basic level of logic or intelligence, sorry.

23:20:30
Arthur J. is here to help you

Alright! In this case, we will coordinate to our relevant team to check with the screenshot you provided and we will send the update in regards to this via email.

No, transfer NOW.

You do not even understand the basic facts of what is going on, how do I trust that your email contains the right information.

23:21:30
Arthur J. is here to help you

We really do apologize for that, is it possible to obtain the activity name or link of the activity that you are trying to book please.

Do you understand the words I am typing right now? YES/NO 23:22:15

;shoppingcart_id=78613148&shoppingcart_guid=838ad95a-6d51-4fdb-7848-cc4727259ca3

23:23:10

23:25:10
Arthur J. is here to help you

Thank you, as further checking even the booking is not yet confirmed, it has a booking number and may we confirm if you made the booking through app or website?

Website.

There is NO. BOOKING. NUMBER.

PAYMENT. CANNOT. BE. MADE.

NOT. RECEIVING. SMS. CODE.

DO. YOU. UNDERSTAND?????????!!!!

YES / NO

23:27:10
Arthur J. is here to help you

Thank you, I already have the information that we needed, this will be escalated to our tech team, please be advise that we will send the update in regards to this via email.
Arthur J. is here to help you

In the meantime, aside from this concern, anything else I can help you with today?

You still do not understand.
Untitled.png

You cannot even get the basic information right, what are you going to "escalate" to the tech team?

Show me what information you are going to send to the tech team.

23:29:00
Arthur J. is here to help you

We will inform our team that your booking is not pushing through and you are trying to pay for the new booking and confirmation code never arrive, I will also send the screenshot you provided for reference.

23:31:00

Send the email now, I want to see it with the case number.

23:31:30

I also want full transcript of this chat included.
Arthur J. is here to help you

Sure! I'll be sending you an email right after this, continuation of our conversation so that you will no need to repeat your self.

No, send it now. Chat will not end until there is an email trail for accountability.

23:33:20
Arthur J. is here to help you

We regret to inform that we are unable to make an email while we on chat, we can only able to send an email ones the chat session is ended.
Arthur J. is here to help you

I'm sorry, but we have yet to receive any feedback from you. This chat session shall be closed shortly because of inactivity. Feel free to chat with us again if you require further assistance. Thank you!

Arthur J. left the chat