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- 1️⃣ Call the Official Number Directly
- Start by dialing the verified helpline:
- 📞 +1-312-248-7753
- This connects you with trained Ledger support agents ready to assist with technical, software, or device-related questions.
- 2️⃣ Call During Business Hours
- Ledger Live support is typically busiest in the late afternoon. To reduce wait times, try calling:
- Early in the morning (9 AM–11 AM EST)
- Midweek (Tuesday–Thursday)
- 3️⃣ Use the Same Number for Urgent Issues
- For urgent matters such as:
- Stuck transactions
- Device not syncing
- Ledger Live app crashes
- Call +1-312-248-7753 immediately. Avoid email delays for real-time problems.
- 4️⃣ Prepare Details in Advance
- Have this information ready:
- Device model (Nano S, Nano X)
- Operating system (Windows, macOS, Linux)
- A brief description of the issue
- This speeds up diagnosis and resolution.
- 5️⃣ Don’t Rely on Search Engines for Numbers
- Scammers often post fake support numbers online. Always use the official number:
- 📞 +1-312-248-7753
- 6️⃣ Stay Calm and Explain Clearly
- Speak clearly, and describe the steps that led to your issue. Support teams appreciate calm, detailed explanations—it helps them troubleshoot faster.
- 7️⃣ Check for Known Outages First
- Before calling, check Ledger’s Status Page to see if there are known platform or server issues.
- 8️⃣ Use In-App Support if You Can’t Call
- Open Ledger Live and go to:
- Settings > Help > Contact Us
- There, you can submit a ticket, though calling is still the fastest method.
- 9️⃣ Use Speakerphone and Keep Device Nearby
- Have your Ledger device plugged in and ready. This lets you follow support instructions step-by-step during the call.
- 🔟 Know What Ledger Will Never Ask For
- ⚠️ Ledger will NEVER ask for your 24-word recovery phrase.
- If someone does — hang up. You’re being scammed.
- 11️⃣ Save the Number in Your Contacts
- Avoid repeating searches or falling for fake listings. Save the official Ledger Live helpline:
- 📞 +1-312-248-7753
- Label it clearly so you can access it quickly when needed.
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