geekghost sold

geekghost sold
I have been using their excellent Server Administration service. Today (why does it always happen at Christmas time?) I get an email stating
GeekGhost has been acquired by Online Payments Inc
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and
Your credit card statements will now show “PADDLE.NET* ONPAY.BZ” as the merchant.
They also write
Under the new ownership, the GeekGhost brand will remain and you will now have access to our global team of support technicians via e-mail and ticket support at our new support portal, https://support.geekghost.net.
which is the old url; yet my login is not accepted there any longer.

Has this good company been acquired by the dreaded EIG?

Does anyone know anything about it?

In the same boat. My email arrived today. There is no mention of online payments inc apart from their mention in terms and conditions on half a dozen hosting companies and an explanation of their tag on payment transactions. This is hopefull news. If they were like EIG their name would be everywhere with negative posts.

Cheers Paul

Interesting if I don't say so myself it's not EIG however I've never heard of them.

Online Payments Inc = Can't find anything online. Cool name if they tried to be anonymous however this is WHT and I'm sure someone can dig something out here.

Paddle.net goes to a link to upload an image or something and is part of paddle.com. Which is something to sell software

onpay.bz goes to a holding page for Online Payments Inc who state:
"We own a number of web hosting brands including your web hosting company. Please reach out to your web host's support for any questions you have about your payment."

If this were me, and it has been in the past, I'd take it as a warning sign to move hosts ASAP.
Purposeful obfuscation is never a good thing.
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Very interesting, congrats to the sellers. Anyone know what other companies online payments inc. owns? I've never heard of them

Never heard of this company however as some people have said, Hiding information or not being able to publicly find the company who have brought it shows that something may be off, maybe open a support ticket and try and get more information and see if they would be willing to help.

Left a message with their support service, asking why I am no longer able to login. We'll see.

let us know what they say, would be nice to see if the new owners are helpful in this takeover situation

Maybe they will provide better service. Maybe it will be the same as an EIG takeover or maybe it will be worse.

It is best to assume the worst. Backup your websites, move your mail to another provider, transfer domain names if your important ones are with geekhost, start looking for hosts to switch to, or get a backup host and set everything up so all you have to do is change nameservers for your domain the moment things go bad.

After a purchase, things do not go to hell right away, but it always seems to take less than 6 months.

If you are an employee of Geekhost start paying attention to signs you are going to be let go. If they are logical about this, they will keep on good support staff, move the deadweight staff to another department in order to make the whole department redundant later. If you are a manager, they will likely bring in their own people so start looking for work.

If they are not logical, like EIG, they will get rid of support staff and keep management for 1 year, but no way to tell what kind of people they are yet. Be careful about training your replacements. Don't hesitate to talk to your co-workers and make a plan for whatever circumstances come up.

They replied within minutes to my ticket and reset my password. My old tickets have disappeared; not sure if they will reappear in the interface.

According to the website itself, the address is

Online Payments Inc
1 Mapp St, Level 3
Belize City
BELIZE

My service with them is not web hosting, but Third Party Support server Administration service where I can ask 30 questions for $100; it has been useful so far as the old owners had assisted me with setup and troubleshooting of various VPS across the world.

I would not jump ship yet as it's good to give them a chance. But, I'd take an immediate offsite backup just to keep incase.

We recently switched support systems so all the tickets from the old system are no longer on our new system.
I suppose it's a good thing that the previous owner did not pass all the confidential information to the new owner. Let's see how they perform now.

I would not jump ship yet as it's good to give them a chance. But, I'd take an immediate offsite backup just to keep incase.
Agreed. In many cases, an acquisition can be a benefit to customers if the acquirer is a larger company - there can potentially be more staffing resources now available to assist you

I hope that the new owners of GeekGhost still continue to provide a high level of great customer service. (I'm sure they will ).

Agreed. In many cases, an acquisition can be a benefit to customers if the acquirer is a larger company - there can potentially be more staffing resources now available to assist you
True.

The majority of the time, it turns into sudden train wreck, and sudden because they will alert the customers after the sale, and right around migrations, or as some would call it, "upgrades". Every time this happens, forums are flooded with complaints to the point that some have crashed.

The smaller percentage which I have also seen...better support, improved network quality, and better equipment. An overall win for host and customer...but again, rare.
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Just found this thread about our recent acquisition of GeekGhost and wanted to weigh in and contribute in this thread.

Online Payments Inc has been around since 2015, and we started by building two brands in the SEO hosting industry (Bulk Buy Hosting and LaunchCDN) which are well liked by customers in that industry.

In addition, we've been acquiring a number of smaller hosting companies this year, some of which we've rolled into the Zonode brand and some have retained their own brand, including Domain Name Sanity, Haphost and Wombat Servers. These small companies that we've been acquiring are typically only staffed by their owner for support, which means business hours support in whatever timezone the owner lives in. We have a team of support staff who work for us, located around the world and who all work remotely from home, who support customers across all our brands and means we can have 24 hour support.


...we've been acquiring a number of smaller hosting companies this year, some of which we've rolled into the Zonode brand and some have retained their own brand, including Domain Name Sanity, Haphost and Wombat Servers. These small companies that we've been acquiring are typically only staffed by their owner for support, which means business hours support in whatever timezone the owner lives in.
Interesting. Thanks for the update. I always figured that with enough capital to endure the period between a majority of customer renewals that would be a good business strategy.

My free advice: Test migrations in a sandbox before you perform them. If you review posts here on WHT complaining about "My hosting company was purchased and I cannot get a hold of anyone and my site is down". Those are all about bad migrations.

Good luck to you and your customers.

GeekGhost.net New Owner
2 weeks a go i have received email from GeekGhost and company has been sold to new owner and the support team is also new.

Just wonder where are Miguel, Sergio etc from old owner/team?

Did they szarted new hosting company?I have very positive experience with them and would like to know of they have new hosting company.

Thanks

Did they szarted new hosting company?I have very positive experience with them and would like to know of they have new hosting company.
If an acquisition is made meeting some of the basic legal requirements then generally an agreement in place would prevent old owners from starting a competition business for X number of years, etc. (for the exact reason why you are inquiring about it here, so the old owners cannot take their ex-customers with them, thus putting the new company/owner at a risk for the investment that they made).

There's no such thing as an unmanaged server - It's actually self-managed. Worth remembering next time you're looking for someone to complain to.
DATA VALUATION SERVICE: Your data's value is linked directly to your backup strategy. If YOU don't have your own backups then YOU value your data at ZERO. So why should anyone else care when you lose it?

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