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Y740 15" 76whr battery mod

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Jul 5th, 2019
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  1. Reymark R. (7/5/2019, 9:26:17 AM): Hello, thanks for contacting Lenovo. My name is Reymark R.. I am reviewing your information now.
  2. Reymark R. (7/5/2019, 9:26:39 AM): Hey there. We'll gladly help in any way we can.
  3. Reymark R. (7/5/2019, 9:26:43 AM): At the end of this chat, there will be a survey solely ranking my service with 10 as the highest score. To enhance our services, we hope you leave a brief message.
  4. Me (7/5/2019, 9:26:47 AM): Alright.
  5. Reymark R. (7/5/2019, 9:27:35 AM): Just to confirm you want to know if the battery of 17" Y740 is compatible with the 15' of Y740, is that correct?
  6. Me (7/5/2019, 9:28:07 AM): Yeah. I've looked at the parts site and what-not and the motherboards seem to be nearly identical between the two models, so I think it would probably be fine, but I wanted to make sure
  7. Reymark R. (7/5/2019, 9:28:57 AM): I do understand.
  8. Reymark R. (7/5/2019, 9:29:09 AM): No worries let me chcek that one for you.
  9. Me (7/5/2019, 9:29:37 AM): alright, thanks. FYI the manual for this laptop lists a compatible 76whr 4-cell battery for the 15" y740, but I haven't been able to find any for anything but the 17".
  10. Reymark R. (7/5/2019, 9:31:11 AM): Thanks.
  11. Reymark R. (7/5/2019, 9:31:17 AM): May I put this chat on hold for about 3-5 minutes so that I can check ?
  12. Me (7/5/2019, 9:31:19 AM): Sure thing.
  13. Reymark R. (7/5/2019, 9:31:34 AM): Thank you so much.
  14. Reymark R. (7/5/2019, 9:34:07 AM): Thank you so much for patiently waiting.
  15. Me (7/5/2019, 9:34:13 AM): No problem
  16. Reymark R. (7/5/2019, 9:35:26 AM): Upon checking here in my end as I check to our tools here in our end. It is safe to use the battery of the 17" to 15 " as they do have the same model type of the machine and I also verify it to our tools as well.
  17. Me (7/5/2019, 9:35:53 AM): So if I was to install the 17" battery, I would still be under warranty and everything?
  18. Reymark R. (7/5/2019, 9:37:17 AM): That's correct.
  19. Me (7/5/2019, 9:37:57 AM): Great! Quick question, do you use Lenovo's official product forums?
  20. Me (7/5/2019, 9:38:19 AM): I only ask because I there are 2 threads asking this exact question there
  21. Me (7/5/2019, 9:38:33 AM): and it would be super helpful if a Lenovo employee could confirm in those threads that it's safe to do.
  22. Reymark R. (7/5/2019, 9:39:11 AM): Oh, for that one there is another department how's handling the forum and we don't have access on that one I do apologize,
  23. Me (7/5/2019, 9:39:47 AM): Oh, that's unfortunate. Is there any way you could forward this information to someone on the gaming laptop forums? It would be super helpful.
  24. Reymark R. (7/5/2019, 9:40:35 AM): I can create an inquiry to be forwarded to our higher management team forsu to request to include it.
  25. Me (7/5/2019, 9:40:59 AM): That would be great. Also, for some reason the "compatible parts" listing for the 15" model doesn't include the 17" battery. Would that technically be incorrect?
  26. Reymark R. (7/5/2019, 9:42:50 AM): I do understand. There is a possibility that the page is not updated since as I check the battery is compatible as they do have the same model of machine as I verify to my support team as well.
  27. Me (7/5/2019, 9:43:33 AM): Hm, alright. Well, I've got a battery coming from a third party seller for the 17". Is there a way to check if it's genuine, or should the machine tell me that?
  28. Reymark R. (7/5/2019, 9:44:54 AM): You can check it out our warranty team at 877-453-6686, option 1 and 2.
  29. Me (7/5/2019, 9:45:12 AM): Ah, okay. I assume they can check the s/n and make sure everything on the battery matches that s/n.
  30. Me (7/5/2019, 9:45:51 AM): Well, thanks a ton Reymark. You've honestly been the only person I could get an answer from on this battery thing!
  31. Reymark R. (7/5/2019, 9:45:58 AM): You're very much welcome.It is my pleasure to assist you.
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