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RikoIV

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Jul 27th, 2017
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  1. Ok, folks. Chat went as follows:
  2.  
  3. Ricardo Xavier
  4. 12:34:30 Hi. I purchased a Galaxy S8+ last week from Amazon UK. The seller was Samsung. Everything seemed fine, until I started suspecting this might be a clone/ replicate phone. The reason for this is that Antutu Benchmark app is giving my phone scores way lower than the S8+ they have listed in their database. The name of the phone also doesn't match their data, in which mine has a funny, perhaps chinese character in the middle of the name. I'd like to know from you how do I check if my phone is legitimate.
  5. Sam
  6. 12:34:32 Welcome to Samsung Support. Please allow me a moment to read through your enquiry.
  7. 12:35:12 Hello there, I hope you are well
  8. Ricardo Xavier
  9. 12:35:27 Hello, likewise. I am, thank you very much.
  10. 12:36:12 I'm sorry if this issue sounds silly, but I'm seriously concerned so I wanted to hear what you guys think.
  11. Sam
  12. 12:37:13 Since we are Samsung UK, we can only troubleshoot EU devices. To check if this device is EU, please may I have the Serial and IMEI numbers of the device?
  13. Ricardo Xavier
  14. 12:38:01 Sure thing.
  15. 12:38:47 xxxxxxxxxx - IMEI
  16. 12:39:13 Where do I check the Serial number?
  17. Sam
  18. 12:40:09 This would be on the back of the device in smallprint as well as in Settings>About Device>Status
  19. Ricardo Xavier
  20. 12:40:23 Thanks, one sec.
  21. 12:41:02 xxxxxxxxxx
  22. 12:41:49 But yes, the device should be UK as I got it from Amazon UK and Samsung was the seller. Supposedly region-locked.
  23. Sam
  24. 12:42:25 Yes I can confirm that it is an EU device
  25. Ricardo Xavier
  26. 12:43:01 So this device definitely came from you guys and there's nothing fishy about right? Nothing for me to worry about?
  27. Sam
  28. 12:44:57 There is one more thing you can test if you follow these steps: 1. Turn the device off 2. Hold down Power, Home & Volume Down 3. This will bring you to a downloading screen, press Volume Up to continue 4. You should see the following headings: 'System Status', 'Current Binary' and 'Knox Warranty/Warranty Void'. Please let me know what is displayed after each heading.
  29. Ricardo Xavier
  30. 12:45:30 Thank you for your time, one min.
  31. Sam
  32. 12:46:08 Sure
  33. Ricardo Xavier
  34. 12:48:06 Huh I can't seem to do it, probably because of the lack of a physical home button now. Does the pressure still work?
  35. Sam
  36. 12:48:40 Ah, please bear with me whilst I get more details
  37. Ricardo Xavier
  38. 12:49:05 Oh I got it no worries.
  39. 12:49:11 It was the Bixby button aah.
  40. Sam
  41. 12:49:29 Yes, apologies for any confusion
  42. Ricardo Xavier
  43. 12:49:37 No worries. Let's see...
  44. 12:49:50 Sys Status: Official
  45. 12:50:10 Binary: Samsung Official
  46. 12:50:23 WARRANTY VOID: 0
  47. 12:50:28 This looks fine.
  48. 12:50:52 Reckon that's enough to confirm the device is good and there's no way to replicate such thing?
  49. Sam
  50. 12:51:14 Yes that confirms the device is genuine. Thanks a lot for those details, much appreciated
  51. Ricardo Xavier
  52. 12:51:26 Thank you very much for your time and help.
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