Objective:  Software Engineer

Qualification Summary
   * As a veteran, developed a solid work ethic, superb attention-to-detail, and timeliness for work.
   * Used to working long shifts, varying from 12 to 16 hours.
   * Was trained and obtained five skill level in Computer Software Engineering.
   * Currently hold an active Top Secret clearance, expires March 2012.

Professional Experience
National Security Agency (NSA), Fort George G. Meade, MD -Divisional Manager, Meade Operations Center (MOC) Help Desk, April 2008 – July  2008
   * Trained and supervised three-man team required to manage all incoming IT tickets, as well as completing all tier one work.
   * Responsible for ensuring that tickets were proportionally passed out to technicians and completed in a timely manner.
   * Maintained good relations with all 400 customers, known by first name to all of them.

National Security Agency (NSA), Fort George G. Meade, MD
-MOC Web Technician, July 2008, March 2009
   * Maintained and updated MOC website, including mission related sites.
   * Met with clients, obtained requirements, designed and programmed the web site.
   * Ensured work completed on or ahead of schedule as well as met or exceeded expectations.
   * Assisted in complete overhaul of legacy code, updating to allow web services to run at over 200% more efficiency.

National Security Agency (NSA), Fort George G. Meade, MD
- MOC Technical Services Technician, March 2009 – January 2011
   * Worked on all tier two and three tickets, ensuring prompt and thorough completion.
   * Required to give training once a week on various tools and issues regularly utilized day to day.
   * Completed a transfer of more than 500 machines to a new network with a four-man team in 16 hours; original estimation was five days.
   * In good standing with approximately 400 customers; known on a first name basis to them all.





Air Force Dormitories, Fort George G. Meade, MD
- Manager, Charge of Quarters, January 2011 – May 2011
   * Responsible for ensuring that military living quarters were kept clean and that any issues residents had were resolved by maintenance promptly.
   * Lead and trained a five-man team, with two additional members who changed weekly on upkeep and utilization of commonly used equipment and safety devices.

Other Relevant Experience
UNITED STATES AIR FORCE, Honorable Discharge
-Computers Systems Software Engineer, August 2007 – April 2011
   * Designed and wrote any software, scripts, or websites requested or tasked with.
   * Obtained five skill level, meaning I was proficient in my job, as well as qualified in training others.

National Security Agency (NSA), Fort George G. Meade, MD
-MOC Technical Services Directorate Supply Manager, August 2008 - January2011
   * Managed annual budget of $50,000, ensuring all supplies for the office were obtained. Last three fiscal years balanced budget within $3.00.

National Security Agency (NSA), Fort George G. Meade, MD
-MOC Requisitions Officer, February 2009 – January 2011
   * Managed average annual budget of $1.5M, ensuring all large purchase including servers and computers were ordered and received in a timely fashion. Last two fiscal years balanced budget within $0.75.


EDUCATION, TRAINING, AND CERTIFICATIONS:
   * Certification, fiber optic installation, Baltimore, MD, 2008
   * Trained in White (ethical) Hacking, Baltimore, MD, 2010
   * U.S. Air Force, Honorable Discharge
      - Basic Training, Lackland AFB, San Antonio, TX
      - Programming school, Keesler AFB, Biloxi, MS
   * Diploma, Iowa City West High School, Iowa City, IA

Skills Synopsis: Typing (86 wpm), general office, programming, data entry, Excel, Outlook, Power Point, Word, management, quality control, financial management, training, Top Secrete Clearance, employee supervision and coaching.