<!--?xml version="1.0"?-->
<div>
    Dear ${object.sudo().partner_id.name or 'Madam/Sir'},<br><br>
    Your request
    % if object.access_token:
    <a href="/helpdesk/ticket/${object.id}/${object.access_token}">${object.name}</a>
    % endif
    has been received and is being reviewed by our ${object.team_id.name or ''} team.
    The reference of your ticket is ${object.id}.<br><br>
    To add additional comments, reply to this email.<br>
    Thanks you,<br><br>
    ${object.team_id.name or 'Helpdesk'} Team.
</div>