Hello Jesse,

Based on our last communication, this case is ready to be closed. It was my pleasure to assist you with your Solid Commerce Service Request #60856 I am providing you with a summary of the key points. If you have any questions or need additional assistance with this case, please feel free to contact me directly.

Issue Definition:
User is asking if it is possible to make a bundle also a multi-sku listing.

Scope Agreement:
We can consider this case closed once we are able to address the user's question regarding kits and bundles.

Resolution:
• Informed user that he cannot have a kit parent be inside another kit parent. Advised him that he can create multiple kit parents that contain the same kit parts.

Thank you very much for being a great partner in addressing/resolving this concern.
Again, it has been my pleasure to be of assistance. Please do not hesitate to give me a ring or shoot me an email should there be any Solid Commerce concerns that I can assist you with.

Best regards,
Paolo Leandro B. Rivera

Los Angeles | Hong Kong | Tel Aviv
www.solidcommerce.com
paolo.r@solidcommerce.com
https://calendly.com/paolo-r
Direct. 310-461-4575 ext 173

This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Paolo Leandro B. Rivera
Email: paolo.r@solidcommerce.com


Hello Jack,

This email is with regards to Service Request #50839.

Based on our last communication, this case is ready to be closed. You can reopen your service request within 2 days. If the ticket has been closed for more than 2 days, please create a new service request.

If you have any questions or concerns, please feel free to call me; my contact information is listed below.

Thank you for choosing Solid Commerce.

Best regards,
Paolo Leandro B. Rivera

Los Angeles | Hong Kong | Tel Aviv
www.solidcommerce.com
paolo.r@solidcommerce.com
https://calendly.com/paolo-r
Direct. 310-461-4575 ext 173

This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Hello Scott,

This is with reference to the SR number #54773.

I have not heard from you in regard to the above referenced case and wanted to get your thoughts on moving forward. I am reluctant to leave the case open when it is not being actively worked.

We can proceed in one of two ways -begin actively working on the concern or I can archive the case for the time being and reopen it when you are ready to work on it.

Let me know how you would like to proceed. if I don't hear from you on or before January 20, I'll move forward with archiving this case.

Best regards,
Paolo Leandro B. Rivera

Los Angeles | Hong Kong | Tel Aviv
www.solidcommerce.com
paolo.r@solidcommerce.com
https://calendly.com/paolo-r
Direct. 310-461-4575 ext 173

This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.


Hello Navih,

This email is with regards to Service Request #49623.

Based on our last communication, this case is ready to be closed. You can reopen your service request within 2 days. If the ticket has been closed for more than 2 days, please create a new service request.

If you have any questions or concerns, please feel free to call me; my contact information is listed below.

Thank you for choosing Solid Commerce.

Best regards,
Paolo Leandro B. Rivera

Los Angeles | Hong Kong | Tel Aviv
www.solidcommerce.com
paolo.r@solidcommerce.com
https://calendly.com/paolo-r
Direct. 310-461-4575 ext 173

This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Hello Jazz,

This is with reference to the SR number #50609.

This is a follow-up email to check the status of your concern.

Feel free to reply to this email to let us know if you need additional help on this or if we can go ahead and close the case.

Best regards,
Paolo Leandro B. Rivera

Los Angeles | Hong Kong | Tel Aviv
www.solidcommerce.com
paolo.r@solidcommerce.com
https://calendly.com/paolo-r
Direct. 310-461-4575 ext 173

This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Hi Josh,

Would you mind trying it again now? We just got word from our developers that they have fixed the connectivity issue. Thank you.

Paolo Leandro B. Rivera
Email: paolo.r@solidcommerce.com

Thank

c


Hello Roger,

Thank you for contacting Solid Commerce. My name is Paolo Rivera. I am the Support Professional who will be working with you on this Service Request.

I look forward to working with you. You may reach me using the contact information listed below, referencing the Service Request #48461, CID #4707 or Account Name. My working hours are between 09:00am - 06:00pm PST. However, feel free to reply to this email with a timeframe and/or alternate phone number that is best for me to call you back.

Also, please provide me a 2-hour timeframe to reach you.

If you have any questions or concerns, please let me know.

Best regards,
Paolo Leandro B. Rivera

Los Angeles | Hong Kong | Tel Aviv
www.solidcommerce.com
paolo.r@solidcommerce.com
https://calendly.com/paolo-r
Direct. 310-461-4575 ext 173

This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Hi,

Thank you for contacting Solid Commerce Support.

Since this email automatically generated a ticket, we will just close it.

If you need assistance, please do not hesitate to contact support.

Have a great day!

Best regards,
Paolo Leandro B. Rivera

Los Angeles | Hong Kong | Tel Aviv
www.solidcommerce.com
paolo.r@solidcommerce.com
https://calendly.com/paolo-r
Direct. 310-461-4575 ext 173

This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Hi Tom,

I apologize for the delayed response. Our developers have already worked on this and applied it to all user's description. I'm just checking up if all is good on your end? Thanks!

Best regards,
Paolo Leandro B. Rivera

Los Angeles | Hong Kong | Tel Aviv
www.solidcommerce.com
paolo.r@solidcommerce.com
https://calendly.com/paolo-r
Direct. 310-461-4575 ext 173

This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

Hi Stephen,

Thank you for raising this concern. You may send an email to billing@solidcommerce.com in order for you to make a follow up regarding your refund. Unfortunately, we don't have a direct line for them so email is the only option. Thanks!

Best regards,
Paolo Leandro B. Rivera

Los Angeles | Hong Kong | Tel Aviv
www.solidcommerce.com
paolo.r@solidcommerce.com
https://calendly.com/paolo-r
Direct. 310-461-4575 ext 173

This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.