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- The Five Things That Most Excite Me:
- 1.) Act as a dedicated rep for a handful of key customers to ensure their success using Zapier.
- 2.) Scheduling shifts and collaborating as part of a growing cohesive support team.
- 3.) Respond to 60+ support requests via email every day.
- 4.) Find and recruit teammates for the support team.
- 5.) Write and maintain thousands of pages of help documentation.
- The Five Things That Least Excite Me:
- 1.) Create video tutorials to help teach users a specific feature or use case.
- 2.) Run ticket review sessions to make sure tone is consistent across Zapier responses.
- 3.) Help resolve billing issues for customers over the phone.
- 4.) Ghostwrite documentation for partners to publish on their own sites.
- 5.) Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites.
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