[phone call 1]
S: Chung Ka, Hello
B: Good morning! This is John Smith, Beverly Watches. We're considering placing an order.
S: All right, I can help you with your order. How much do you need?
B: We need 5000 watches by 15 November.
S: We can do it on quantity, but, I'm afraid, we won't be able to complete it till 15 November. But, we definitely can do it by the end of November.
B: Ok. We also need them to be in 4 colours. I can see from your booklet that you offer 3 colours. But we need at least 4.
S: I think it's doable, but the price will be higher by 5%. Anything else?
B: Also, I'd like to get additional information. Let's start with delivery.
S: We deliver by sea, only. We don't deliver by air. 1,000 available within 30 days of order; 4,000 by end of November.
B: Our order is going to be quite big. Can you offer a discount?
S: Of course. We can give you 2% on the first 2.000 and 5% on the rest of your order.
B: How about unsold goods?
S: Unsold goods may be returned and the amount credited to the customer’s account.
B: That's nice. And what is the guarantee?
S: 6 months
B: It looks like you have a very small guarantee period. We need at least 1 year. Can it be longer?
S: Unfortunately, no. It's not possible. This is our standard conditions. We can't change it.
B: Ok. Thanks.
S: You are welcome. Can I help you with anything else?
B: I've got all I need. Thank you, bye.
S: Bye.

==================
[phone call 2]
S: Soong Jewellery, can I help you?
B: Hello! John Smith, Beverly Jewellery is calling. We think about placing an order.
S: All right. Can you give me the param of your order?
B: We need 5000 watches of at least 5 colours by 15 November.
S: Ok. It's possible. But we only offer 4 colours. There is extra 8% for additional colour.
B: How do you deliver?
S: By sea; 3,000 available within 30 days of order; 2,000 by the end
B: Can we return unsold watches?
S: I'm afraid we can accept back only faulty ones.
B: We were hoping for being able to do it.
S: If we signed a contract for a longer period, I think we could provide this possibility.
B: Ok. And what about the guarantee?
S: We offer 1-year guarantee.
B: All right. I think I've got what I need. Thanks.
S: You are welcome. If you have any other questions, let me know.
B: Ok. Bye.
S: Bye.

============
[part of the phone call 2]
B: I've heard there were some problems with shipping. Can we elaborate on that?
S: They were. But we've already switched to a new reliable shipping agent, which guarantees shipping by ship within 30 days by ship.
B: Do you accept back unsold goods?
S: Actually, no. Our policy is to accept back only faulty items.
B: We were expecting this to be available. And what about a discount?
S: You know what. Normally we offer 2% discount on orders over 5000. But in your case, I would offer you a 5% discount if you could agree on our return policy.
B: Sound interesting.
S: And we could also give you 5-year guarantee.
B: Ok. Great. I'll call you soon then.
S: All right. I'm looking forward to hearing from you.
B: Ok. Bye
S: Bye

======
[e-mail]
Dear Mr Watson

I hope you are doing well. I was glad to meet you on 1 October. I'm writing to confirm the details of the discussed deal.

We are ordering 5000 units of "Nice Watches". The delivery is by sea. 3000 units are to be delivered by 31 October and 2000 unit are to be delivered by 30 November. Payment will be done on the delivery date. The price is $59 per unit. The price includes 8% of the extra charge for the additional colour. The total colour number is 5. We are free to return unsold unit. The guarantee is 1 year.

In addition, we agree to sign a 1-year distribution contract and buy at least 500 watches per month.

If you have any questions or comments please contact me ASAP. I look forward to hearing from you and to closing our deal.

Yours sincerely
John Smith
Beverly Watches