poloniex

Being Processed since 36 days 12 hours
#907286 Poloniex Account Alert: Verification Needed
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Poloniex Support, reported 2 months ago
Hi <censored>,

We are requiring that all legacy Poloniex accounts become verified through the latest version of our verification portal. Our records indicate that you have a legacy account. Please visit your profile page and follow the instructions to complete this verification. During the process, you’ll be asked to provide a verification photo of yourself as well as a photo of a valid government-issued ID card or passport. When taking your verification photo, please follow these guidelines.

We appreciate your cooperation in this process. You will not have the ability to use your Poloniex account until your profile verification is complete, so please take action on this as soon as possible. Once we receive and verify your information, full account functionality will be restored, and your daily withdrawal limits will be increased to $25k USD equivalent.

You’ll have 14 days from the date this email was sent to verify your account information.

As a registered money services business, Poloniex is committed to compliance with all applicable law requiring identification and verification of its customers. If you have any questions about these or any other Poloniex terms, feel free to take a look at our terms of service and privacy policy.


- The Poloniex Team
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<censored>, said 2 months ago
Greetings!


Yes, I have legacy account.

No, I do not want to send my personal information
and copy of my passport
and my photo anywhere...

So, please, give me my funds back.

I will end my usage of poloniex on that.

Cheers!
V
Valentina, said 2 months ago
Hi <censored>,

In order to access your funds, full profile verification is required. Please navigate to your profile page and complete the necessary steps to verify. Once your information is submitted and reviewed, your account functionality will be restored.

Please be aware that your information will be kept secure and used only for verifying your account and other valid purposes as set forth in our privacy policy. We appreciate your understanding. Please let us know if you have any issues verifying your Poloniex account by responding here.

Best,
Poloniex Support Team

Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/907286


T
<censored>, said 2 months ago
Hi,

I don't want.

As you can see, everywhere alot of leakages...
Edward Snowden show us that - nothing is secure...

From the other side - Satoshi Nakamoto - open for us great world of anonymity.
The world, where 1 anonymous, without any passport - could change whole the world
by suggesting a little piece of code to this world... I know you feel.

I want not use account functionality anymore.
And of-course - I want to receive my funds.

This is my bitcoin address: <censored>

I agree, that you sell all my funds by current market price.
There are approximately equivalent of 45 thousands dollars United States Of America.

32k$ - was my long, I have exited at 9,500 this winter, you might read my trade-log.
So, entering back by 7,500 - is already profit for me...
I will not be mad at you.

Cheers!

I
Ivy, said 2 months ago
Hi <censored>,

We understand the frustration with not having full functionality of your Poloniex account, but as a money services business, Poloniex is required to comply with all applicable laws regarding identification and verification of its customers. Since our notification in December, Circle has been completing a full review of Poloniex's practices and has determined that immediate verification of all customers is required in order to meet our legal obligations and protect all customers. Section 5 of our User Agreement states that our “customer verification procedures are subject to change at any time as required by law or industry practices. We must comply with the law and you accept any inconveniences to you or other consequences resulting from our compliance."

We appreciate your understanding and please let us know if you have any other questions.

Best,
Poloniex Support Team

Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/907286


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<censored>, said 2 months ago
> We understand the frustration with not having full functionality of your Poloniex account.

There is no frustration.

I see this happening everywhere, bter.com, then bittrex.com, now poloniex.com...

I don't want to send my passport.
I don't want to use poloniex account.

This is divorce.

This is my bitcoin address: <censored>

What will you do?
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Vanessa R., said 2 months ago
Hi <censored>,

The funds will be held safely in your account until the verification process is complete. Once you complete this process and your identity is verified, you will have the ability to access your funds.

Best,
Poloniex Support Team

Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/907286


T
<censored>, said a month ago
Please, send me my funds.

39,000 of USDT
This is my address: <censored>

I'm begging you! Please! Give me my funds!!! Its my!!! Not yours!!!
V
Vanessa R., said a month ago
Hi <censored>,

In order to access your funds, full profile verification is required. Please navigate to your profile page and complete the necessary steps to verify. Once your information is submitted and reviewed, your account functionality will be restored.

Please be aware that your information will be kept secure and used only for verifying your account and other valid purposes as set forth in our privacy policy. We appreciate your understanding. Please let us know if you have any issues verifying your Poloniex account by responding here.

Best,
Poloniex Support Team

Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/907286


T
<censored>, said a month ago
Hello,

What is protect me from your "POLICY CHANGING" in the future?

The same way, as right now, you will change your policy and will start to share my profile with different alphabetical agencies, am I right?

Excuse me. I'm done.

I don't want to use poloniex anymore.
You have made your choice, it is great - I AM NOT READY TO SHARE MY PASSPORT!

This is the end.

Give me my funds back and close my account for-ever.


This is my USDT address: <censored>

Thank you!
V
Vanessa R., said a month ago
Hi <censored>,

In order to access your funds, full profile verification is required. Please navigate to your profile page and complete the necessary steps to verify. Once your information is submitted and reviewed, your account functionality will be restored.

Please be aware that your information will be kept secure and used only for verifying your account and other valid purposes as set forth in our privacy policy. We appreciate your understanding. Please let us know if you have any issues verifying your Poloniex account by responding here.

Best,
Poloniex Support Team

Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/907286


T
<censored>, said a month ago
This is not an answer.

It is stupid copy of previous message.

Please, I need to talk with admin.

I'm very old user of poloniex. Keep this, please.

I'm asking only my own funds,
not access to my account,
not access to trading on poloniex,

i'm leaving.
I am not interesting in poloniex functionality anymore, only my funds!