Pricilla (10/29/2016, 2:32:50 PM): Hi Candi, my name is Pricilla. How can I help you?
Me (10/29/2016, 2:32:57 PM): Hi Pricilla
Me (10/29/2016, 2:33:17 PM): I'm having a rough time trying to charge my fitbit
Pricilla (10/29/2016, 2:33:36 PM): I'm sorry about your Charge issue to charge
Pricilla (10/29/2016, 2:33:39 PM): Would you please provide me with the email address that you use with your Fitbit account?
Me (10/29/2016, 2:34:04 PM): it should be candi@grr.la
Pricilla (10/29/2016, 2:34:29 PM): Thanks. Could you please provide me with more details?
Me (10/29/2016, 2:34:35 PM): like what?
Pricilla (10/29/2016, 2:34:53 PM): about the issue you're experiencing with the Charge
Pricilla (10/29/2016, 2:35:06 PM): Is not charging? Is the charging cable broken? is the battery not lasting?
Me (10/29/2016, 2:35:15 PM): It's not charging.
Pricilla (10/29/2016, 2:35:23 PM): do you have the tracker and charging cable?
Me (10/29/2016, 2:35:28 PM): yes
Pricilla (10/29/2016, 2:36:11 PM): Please restart the Charge, Please plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
Pricilla (10/29/2016, 2:36:15 PM): Insert the other end into the port on the back of your Fitbit Charge . Your tracker will begin charging.
Pricilla (10/29/2016, 2:36:18 PM): Press and hold the button for 12 to 18 seconds until you see the Fitbit icon and a version number (e.g. "V30").
Pricilla (10/29/2016, 2:36:21 PM): Let go of the button.
Pricilla (10/29/2016, 2:36:29 PM): After this do not Unplug your tracker from the charging cable.
Pricilla (10/29/2016, 2:36:32 PM): try one more time
Pricilla (10/29/2016, 2:36:38 PM): if it fails and in a different USB port
Me (10/29/2016, 2:37:02 PM): I tried my computer and my wall charger...
Me (10/29/2016, 2:37:09 PM): I'll try a different computer
Me (10/29/2016, 2:37:11 PM): give me a second
Pricilla (10/29/2016, 2:37:33 PM): Sure
Me (10/29/2016, 2:37:59 PM): ok i plugged it into my hp laptop
Me (10/29/2016, 2:38:07 PM): and it still isnt charging
Pricilla (10/29/2016, 2:39:14 PM): ok what happen when you did the restart?
Me (10/29/2016, 2:39:27 PM): it still didn't work